Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th Floor (C1072AAD) Buenos Aires, Argentina

Transcription

1 IP Centrex Data Sheet The most effective turn-key hosted virtual PBX solution for Clarent Networks Publication Information This document is a publication of IPVision S.A. 112 Bernardo de Irigoyen, 4th Floor (C1072AAD) Buenos Aires, Argentina

2 IP Centrex is a hosted virtual IP PBX solution, built on top of Clarent VoIP Platform working in conjunction with Softswitch IPVision Manager (SIMA), to provide a feature-rich solid revenue-generating solution for carriers willing to offer a turn-key hosted solution to enterprise customers. IP Centrex works with existing Clarent networks worldwide providing feature-rich solutions: Global Follow Me, enterprise-personalized IVR, Auto-Attendant, complete Voice Mail integration, web portal with billing information, call restrictions per subscriber, just to name a few. An innovative solution for a new business model IP Centrex was created with focus on providing support for a business model that provides the service provider the possibility to offer hosted services with full back-office integration. Service providers are moving their focus from voice to applications, and IP Centrex is one of the main applications that many customers are expecting and willing to pay for. IP Centrex is integrated with SIMA, in order to provide full billing and provisioning support. More hosted applications will be added in the future, such as support for Voice Mail, Conferencing, and applications using voicexml configuration on SIP. ****** IP Centrex can be defined as the new virtual IP-PBX which fulfills the needs of business users, including Extension Dialing Plan, Auto Attendant, Call Forwarding, Direct Numbers Assignments, Hunt Groups, Voice Mail and Global Follow Me, among other features supported by the softswitch that can be easily deployed both during and after implementation time. In all Centrex services -analog, ISDN, and IP- providers own and maintain network equipment, while customers operate and configure Customer Premises Equipments (CPE). In IP Centrex scenarios, providers are to bring Centrex Services in with their own Softswitch, while customers manage their extensions and features at their needs with a powerful yet secure management web interface. IP Centrex server is hosted within the operator domain, allowing platform owners to keep control of the resources used by the customers. Operator would offer services explanation via web, allowing customers to self-provision services with a secure user authentication and authorization scheme. By using this powerful web interface, enterprise customers can have the power to see calls listings and billing reports, as well as apply restrictions, while lowering communication costs, as well as the costs of having a specialized personnel to maintain a feature-rich PBX solution. At the same time, employees can use the Global Follow Me feature to be all-time reachable to their own extension. Calls can be forwarded to their mobile phone in case the VoIP device gets disconnected, and depending on the preferences of the user, calls could also be forwarded to Voice Mail. 2

3 Product Main Features Powerful Web Management (2 tiers) o Enterprise o Subscriber Interoperability with existing Clarent s infrastructure and Softswitch IPVision Manager (billing, provisioning & management) PBX functionality: o Call transfer o Extension dialing plan o Three-way calling Call Forward o All o Busy o No Answer Personalized Auto Attendant per subscribed line. Centralized Endpoint Auto-provisioning Oracle and Microsoft SQL Server database support NAT Transversal Billing in a 3-Tiered mode to support resellers. Multi-IVR capability per enterprise (one IVR per DID) Global Follow Me (schedulable for all days and hours) Voice mail (with MWI) Caller ID Simultaneous ring (with Hunt Groups) Speed dial Consumption control Call Details (completed / missed / unanswered) Employee directory and profile Call restriction / permission per subscriber. Do Not Disturb / schedulable Forward to Voic . Anonymous Caller Rejection. Call return Product description IP Centrex offers two layers for management, in order to efficiently administer the whole solution. This is an environment for provisioning and configuration, aimed at two different web profiles: Enterprise: This profile is used by the enterprise administrator. It shows the whole enterprise configuration, users services, consumption, can be used to apply call restrictions to employees, line redirection and other features. Every assigned DID number can be configured to ring directly to an extension or hunt group, or to start the personalized auto-attendant. The user under this profile is capable of editing the enterprise s data, even performing first level support tasks. It can also control the usage of each of the extensions individually and apply restrictions to their employees, having full billing support. User: This profile is used by the enterprise s employee. It shows all the services provisioned to the user s assigned extension, with the ability to configure them. Its call details can be seen and Global Follow Me service can be configured. The subscriber is able to publicize its contact information in order to make use of the enterprise phone directory. At the same time, users can see their own calls with their associated cost, so that employees can keep track of their expenditures. 3

4 Main toolbar for Enterprise Mode Main toolbar for User Mode Connection with SIMA: IP Centrex works in conjunction with SIMA to offer a complete billing solution for the carrier, enabling it to offer services and involve resellers in the business. From SIMA, DIDs can also be assigned, logins for customers can be created and further preferences set. Most of the settings configured through SIMA can be also configured through the web interface. Interoperability with current Clarent Softswitch Solution: IP Centrex is fully compatible and intertwined with Clarent s Command Center and Class 4 and 5 Call Managers. Interoperability with older products like Clarent Gateways is still possible, but only for call termination, not for IP Centrex application support. Per-enterprise Auto Attendant: A desired audio file containing the auto attendant message can be uploaded to the system using the web interface. The enterprise administrator can then select which DID numbers will be routed to the Auto-Attendant, and which will be routed directly to an extension or hunt group. Enterprise users will be able to configure the numbers assigned to the auto-attendant as desired. PBX functionality: Supporting Extension dialing plan, Call transfer and three way calling. Call Forward: Allows three modes of call forwarding: Forward All Forward Busy Forward No Answer Selected number Schedulable Global Follow Me: This system can be configured to forward calls according to user s specification of day, time and phone number. This feature has been developed to allow users being always reachable at their extension, even out of office, at home, on weekends or holidays, or to avoid international roaming charges. However, if the user wishes to be nonreachable at a certain period of time, a Do Not Disturb option can be set in the timetable. Simultaneous Ring and Hunt Groups: Extensions referencing groups of extensions (Hunt Groups) can be easily created through the web interface, allowing calls reaching a Hunt Group number to be automatically forwarded to the corresponding extensions, either in a simultaneous, sequential or random fashion. Voice Mail (future feature): An integrated web based Voice Mail access as well as SMS and notifications. Also, Message Waiting Indicator will be provided for endpoint users. Speed dials: Mapping numbers with short digit codes. 5

5 Consumption control: Shows all calls involving every extension (incoming and outgoing, successful and unsuccessful). Billing reports: Shows summaries of communication-related costs like historic monthly consumption and caller ranking. These reports can be used to restrict expenditure of certain extensions. Phone directory: Lists the enterprise s extensions and s addresses, and allows viewing the profile of each employee. Call restriction: Configuration of every destination an extension can (or cannot) reach. Restrictions can be applied by the enterprise manager to those extensions, in order to control the usage each employee gives to the telephone line. Restrictions / Profiles that can be applied: Long distance domestic calls Local calls Only calls to other extensions or hunt groups 6

6 IP Centrex Screenshots Single extension services (User mode) Forms for creation of extensions and hunt groups 7

7 Enterprise general configuration Hunt Groups configuration 8

8 Auto Attendant configuration (Enterprise mode) Global Follow Me configuration 9

9 Extension and Hunt Group management In order for the management interface to be handled easily, every extension or hunt group is represented with a different subscriber in Clarent s Database. Each subscriber would be attached to its company by the Customer representation provided by SIMA Manager. This interconnection provides all the billing features needed, like plans, debits, clearing, provisioning, etc. In order to have full feature support, services are managed by C5CM and IP Centrex endpoints are all configured as SIP. MGCP endpoints are not supported -and are not recommended either- because of security reasons, but are technically possible to be used. Due to its versatile design, extensions or hunt groups on different customers which have the same number will be discriminated successfully, as different customers are associated to different virtual PBX IDs. C5CM Ext 556 Client B Ext 555 Client A Ext 555 Ext 556 Multiple Enterprise representation Accessing a customer s extension from PSTN (DID) C5CM Direct Ext 555 Client A Gateway PSTN Direct Ext 555 Client B Ext 555 Ext555 Client A Client B Customers can choose (via the web management interface) the extension or hunt group to forward calls to, when DID is configured to ring directly on an extension / hunt group. The DID numbers are provided by the service provider, and the enterprise administrator can reconfigure the way a DID number is used. 10

10 Direct extension communication via Auto Attendant This scheme forwards calls made to DIDs to specific extensions or hunt groups, upon the caller s dialed number. In this configuration, the calling party will hear the Auto Attendant audio file and will be invited to dial the number he/she wants to reach. If no number is dialed in a determined time, the call can be automatically forwarded to a default extension or hunt group. C5CM 555 Dialed Gateway Access to Client A's IVR PSTN 556 Dialed Ext 555 Ext 556 Customer A Customer A In this case, the accessed DID is not forwarded to a fixed extension, and the IVR plays a particular prompt for this customer, based on the properties of the DID number. Note: DID numbers do not need to be on a range, as different DIDs can be added and removed as needed without a specific range. This lets the Network Operator reallocate a DID previously assigned to a residential customer to be migrated to IP Centrex without any need of reconfiguring the network. IP Centrex Advantages All extensions can be reached at any moment regardless of their location. The employee controls the way he/she wants to be contacted. Centralization of offices and branches in a unique system. Easy relocation of branches at a minimum cost. Powerful Web Administration tools. Network Requirements for IP Centrex Softswitch IPVision Manager (SIMA). Clarent Command Center or higher. C5CM or higher. Clarent Border Agent or higher. Sipura SPA-2100 (recommended). Web server with PHP 5.x. MS-SQL Server 2000 or Oracle 9i. 11

11 About IPVision IPVision provides services and develops VoIP products and software applications adding value and new opportunities to customers, increasing overall benefits. IPVision has a highly qualified engineering team, specialized in the design, implementation, management and control of IP telecommunication networks, enabling the customer to achieve its VoIP goals. Representing the leading technology in VoIP since 2001, IPVision worked in partnership with Verso Technologies to deploy VoIP networks and solutions until For more information, contact IPVision at: IPVision S.A. Tel: /7/8 112 Bernardo de Irigoyen, 4 th Floor (C1072AAD) Buenos Aires, Argentina info@ipvision.com.ar 12