Frequently Asked Questions Rented Production Equipment Floater Program

Transcription

1 Frequently Asked Questins Rented Prductin Equipment Flater Prgram Table f Cntents Hw d I apply fr a plicy? (p. 2) Rented Prductin Equipment Plicyhlder s Manual (p. 9-15) Befre yu apply: What are the requirements t qualify fr this prgram? (p. 3) What is Inland Marine Insurance? (p. 3) What is Rented Prductin Equipment Insurance? (p. 3) Can I rent frm multiple rental huses/individuals at the same time? (p. 3) What types f equipment are cvered by this plicy? (p. 3) What des this plicy cver? (p. 4) What des this plicy exclude? (p. 4) Des this plicy cver equipment that I wn while I m renting it t thers fr their use? (p. 4) Des this plicy cver wned prductin equipment r general liability? (p. 5) Hw d I get a cpy f my insurance plicy dcuments? (p. 5) Hw d I make payments fr my plicy? (p. 5) Is underwater equipment cvered in this plicy? (p. 5) Des this plicy cver drnes/rc aircraft and any attached equipment? (p. 5) Can I cnvert my shrt-term plicy int an annual plicy? (p. 5) What is the plicy minimum premium? During yur applicatin: What is Rented Prductin Equipment cverage? (p. 6) What is Lss Of Use (LOU) cverage? Hw d I add LOU cverage? (p. 6) What is a shrt-term rented prductin equipment endrsement? Hw d I purchase a shrt-term rented prductin equipment endrsement? (p. 6) D I need t schedule my rented prductin equipment fr any reasn? (p. 6) Hw d I bind my existing qute? (p. 6) Why des my financial statement shw duplicate payments when I nly made ne? (p. 7) After yu btain a plicy: Hw can I issue certificates? (p. 7) Can I issue certificates fr rental huses/individuals with an internatinal mailing address? (p. 7) Hw d I make changes t my plicy? (p. 7) What can I expect regarding renewing my plicy? (p. 7) Hw d I renew my plicy? (p. 7) Hw d I cancel my plicy? (p. 7) What is my plicy s deductible and hw is it determined? (p. 8) Claims Questins (p. 8) Wh is Heffernan Insurance Brkers? (p. 8) 1

2 Hw d I apply fr a plicy? - Befre yu start yur applicatin, yu will need t knw the fllwing: Yur rented prductin equipment s replacement cst- ask the rental huse r individual yu are renting frm fr this value The pickup and drp-ff date f yur equipment rental- ask the rental huse/individual t see what pickup and drp-ff dates are required fr yur rental Yu can issue certificates naming certificate hlders as lss payee AFTER yur plicy is bund Plicies can be purchased n an annual (1 year) r shrt-term (1 day-11 mnths) basis - Lg nt ur website - If yu already have an accunt: Click lg n in the upper right hand side f the screen. Yur username is yur accunt s address. If yu need t change yur passwrd, reference the user s manual (p. 9) Scrll t the bttm f yur dashbard and click n the blue highlighted rental equipment Click n the range buttn that says click here t bind cverage nw t start yur applicatin - If yu dn t have an accunt with us yet Click n the buttn fr InsureMyEquipment.cm Click n the range buttn n the right hand side f the screen that says click here t bind cverage nw. This will take yu t the applicatin Enter the prmpted infrmatin: this includes yur address that yu will use as yur username t lg int yur accunt and a passwrd. Be sure t list yurself/yur business as the plicyhlder and NOT the rental huse/individual yu re renting frm - Read the usage agreement and click the check bx t agree t ur website s terms - Read the plicy requirements and click the check bxes t agree t the plicy stipulatins - Answer the underwriting questins and select whether yu d like a shrt-term r annual qute - Here are a few things t nte: Rented prductin equipment limit: this is the maximum amunt f equipment yu can rent frm a 3 rd party at replacement cst at any given pint thrughut yur plicy perid. Rental Huse Lss Of Use (LOU): this cverage is ptinal. In the event that yu damage yur rented prductin equipment and the rental huse/individual lses incme as a result, this will reimburse the rental huse/individual fr their lst incme. - Select yur desired plicy inceptin date. If yu re applying fr a shrt-term plicy, verify with the rental huse(s)/individuals yu re renting frm what dates they require fr yur rental- sme rental huses require additinal days n plicies after the equipment return date. - Our system will generate a qute based n the infrmatin yu have entered- please review all infrmatin in yur qute befre binding. If yu need t edit yur qute, click make edits - If yu wish t bind this qute, click n bind cverage in the bttm right hand crner f yur qute summary page t prceed t pay nline with yur credit card. Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address Click submit payment t bind the yur plicy - After yur plicy is bund, yu ll have immediate access t yur plicy dcuments and yu ll be able t issue certificates naming the certificate hlder as Lss Payee instantly. 2

3 What are the requirements t qualify fr this prgram? All wh apply must have a permanent US mailing address, a valid US credit card, and submit a valid address fr lgin purpses. This must be maintained r an alternate must be prvided fr cmmunicatin with InsureMyEquipment.cm as well as sending certificates, invices, and renewal infrmatin (when applicable). All cvered equipment must be rented prductin equipment r affiliated equipment t qualify. What is Inland Marine Insurance? Inland Marine insurance is a specialized insurance that cvers mvable prperty. The name fr the cverage stems frm the rigins f insurance, where Marine insurance cvered a ship and its carg while at sea and Inland Marine insurance cvered the ship s carg between being ffladed frm the ship and reaching its final destinatin. The cverage has since evlved t include varius types f mvable prperty: in ur prgram s case, prductin equipment. What is rented prductin equipment insurance? Rented prductin equipment insurance cvers prductin equipment that is rented frm rental huses r ther individuals at replacement cst. The limit yu set is the maximum amunt f equipment yu can rent at replacement cst at any given pint thrughut yur plicy perid. Plicies can be purchased n an annual r shrt-term basis: shrt-term plicies can last frm 1 day t 11 mnths. If yu rent frm an individual that is nt a licensed rental huse, yu shuld make sure that 1.) the individual has adequate insurance fr his r her wned prductin equipment 2.) the individual has valid receipts/prfs f purchase fr the equipment and 3.) yu and the equipment wner have a valid rental agreement in place. The plicy limit is the maximum amunt f equipment yu can rent at any given pint thrughut yur plicy perid. FOR EXAMPLE (shrt-term plicy): If yu rent $40,000 f equipment frm ne rental huse and $60,000 frm anther n the same day, the ttal replacement cst f the equipment yu are renting is $100,000. S, yu shuld set yur plicy s rented prductin equipment limit at $100,000. FOR EXAMPLE (annual plicy): Yu rent apprximately $30,000 f gear at replacement cst every time yu participate in a prductin. Yu never rent mre than $30,000 in equipment at any given time thrughut yur plicy. We d recmmend that yu purchase a plicy with a $30,000 limit n an annual basis. In the event that yu need t rent mre equipment, yu can add a shrt-term rented prductin equipment endrsement r permanently raise yur limit. Can I rent frm multiple rental huses/individuals at the same time? Yes, yu can rent frm multiple rental huses at the same time. Hwever, the ttal replacement cst f all equipment that yu rent at any given time cannt exceed yur plicy s ttal rented prductin equipment limit. Yu can issue a certificate t each rental huse/individual as necessary. FOR EXAMPLE: Yu have a plicy limit f $50k and yu are renting $30k f equipment frm ne rental huse. Yu can still rent up t $20k f additinal equipment withut exceeding yur plicy s limit. What types f equipment are cvered by this plicy? This plicy cvers all types f prductin equipment including, but nt limited t, cameras, camera equipment, lenses, sund, lighting, and grip equipment, cmmunicatins equipment, prtable electric equipment, editing and prjectin equipment, ffice persnal prperty, generatrs, mechanical effects 3

4 equipment, prps, sets, wardrbe and all similar persnal prperty and any related prductin equipment. What des this plicy cver? This is an all-risk peril plicy subject t the exclusins n the plicy. This plicy has WORLDWIDE COVERAGE, which means it cvers equipment anywhere in the wrld excluding cuntries sanctined by the US State department. Yu can find a cmprehensive list f these cuntries by visiting the U.S. Department f the Treasury s website: The plicy cvers the lss r damage t yur equipment as a result f the fllwing: Theft frm insured Accidental damages (i.e. Scratches, Drpping Equipment, etc.) Equipment in transit Incidental water damage frm accidental expsure (eg. Expsure t precipitatin, accidental drpping int water, etc. Underwater equipment must be endrsed nt the plicy) Fire Earthquake Fld Smke Falling Objects Lightning Explsin Windstrm Hail Terrrism What des this plicy exclude? NOTE: All plicyhlders are respnsible fr reviewing their plicy, including the exclusins. The fllwing list is nt meant t replace the plicy language and/r the exclusins n the plicy. Belw are sme majr exclusins n ur plicy: Equipment that is nt prductin equipment (r related prperty as stated n the applicatin) Equipment breakdwn (wear & tear) Deteriratin Items ver $5k mitted frm plicy s schedule Equipment intentinally aflat, submerged, r underwater (see Is underwater equipment cvered in this plicy n p. 5) Vermin Seizure r destructin f prperty by rder f gvernmental authrity War including Civil War Insurrectin Rebellin Illegal transprtatin r trade Illegally btained equipment Fine art repairing r restratin Intentinal acts All airbrne Remte Cntrlled aircraft 4

5 Des this plicy cver equipment that I wn while I m renting it t thers fr their use? N, this plicy nly ffers cverage fr equipment rented frm rental huses r individuals. Des this plicy cver wned prductin equipment r general liability? N- this plicy nly cvers equipment rented frm 3 rd parties by the plicyhlder. It des nt ffer cverage fr camera peratr general liability r cverage fr wned prductin equipment. Fr wned prductin equipment cverage, please access t apply fr an wned prductin equipment plicy. Fr camera peratr general liability cverage, please access t apply fr ur shrt-term camera peratr GL plicy. Hw can I get a cpy f my insurance plicy dcuments? Yu will nly have access t yur plicy dcuments including the ability t issue certificates AFTER yu purchase yur plicy. Reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Dwnlading yur plicy Dcuments. Hw d I make payments fr my plicy? All payments must be made nline with a credit card r debit card with a US mailing address. Our prgram n lnger accepts checks, mney rders, wire transfers, r any frm f payment ther than credit card r debit card. All payments must be made thrugh ur website- we d nt prcess payments ver the phne. All payments are 1-time payments that must be made in full- we d nt ffer payment plans r premium financing. We d nt keep credit cards n file fr future payments. Is underwater equipment cvered in this plicy? Underwater equipment is nt cvered in ur standard plicy, but it can be included at additinal premium. This means any equipment aflat, submerged, r underwater must be submitted in a separate itemized list with the make, mdel, and replacement cst s it can be specifically endrsed nt the plicy. T qualify, equipment must either be designed specifically fr underwater use r must be placed in underwater husing designed specifically fr underwater use. Please cntact ur supprt staff fr mre infrmatin: internetbusinessdivisin@heffins.cm. Des this plicy cver drnes/rc aircraft and any attached equipment? As cmmercial drne use is still nt explicitly legal per the FAA, ur plicy cannt prvide cverage fr drnes while airbrne. Likewise, due t the substantial risk increase f a ttal equipment lss while in flight, ur prgram des nt prvide any cverage fr any airbrne RC aircraft r attached equipment. Srry fr the incnvenience. We can prvide all ther standard prgram cverage fr bth drnes and ther RC aircraft while n the grund, in transit, etc., but ur prgram des nt cver any equipment while in flight. Fr any additinal infrmatin, feel free t cntact ur supprt staff. Can I cnvert my existing shrt-term plicy int an annual plicy? Shrt-term plicies cannt be cnverted int annual plicies. If yu need t extend yur shrt-term plicy, please reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Mdifying yur shrt-term rented prductin equipment plicy. What is the plicy minimum premium? The shrt-term plicy minimum premium is $250 and the annual plicy minimum premium is $470. Bth include the $75 administrative fee. Premiums vary depending n plicy duratin and limits. 5

6 What is Rented Prductin Equipment cverage? Rented prductin equipment cvers equipment rentals frm rental huses r ther individuals at replacement cst. The limit yu set is the maximum amunt f equipment yu can rent at replacement cst at any given pint thrughut yur plicy perid. Please see What is rented prductin equipment insurance (p. 3) fr additinal infrmatin. What is Lss Of Use (LOU) Cverage? In the event that yu rent equipment frm a 3 rd party and need t file a claim fr their equipment, the wner may demand yu pay fr the lst incme they culd have cllected while the equipment is ut f circulatin while waiting fr equipment repairs r a replacement. LOU cverage cmpensates the rental huse fr lst incme up t yur plicy s specified limit with a waiting perid f 72 hrs. This cverage nly applies t claims that are cvered by yur plicy. T add this cverage t ur plicy, reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Increasing r adding yur rental huse Lss Of Use (LOU) cverage FOR EXAMPLE: Yu rent a camera frm a rental huse fr 1 week with a rate f $500/wk. During yur rental, yu damage the camera s it requires repair that takes 3 weeks. The rental huse culd demand yu reimburse them fr the $1,500 in lst incme they wuld have received had yu returned the camera in wrking frm. With LOU cverage, the plicy will pay fr the rental huse s lst incme subject t a 72-hur waiting perid and yur plicy s limit. $25,000 is the maximum LOU limit fr an annual plicy and applies t all claims thrughut the year. $5,000 is the maximum shrt-term plicy r shrt-term rented prductin equipment endrsement LOU limit. What is a shrt-term rented prductin equipment endrsement? Shrt-term rented prductin equipment endrsements are nly available t annual plicyhlders after their plicies are bund. In the event that yu need t rent equipment fr a shrt perid f time and yur rented prductin equipment limit is lwer than the ttal replacement cst f the equipment yu want t rent, yu can purchase a shrt-term rented prductin equipment endrsement t temprarily increase yur plicy s limit t equal the required higher limit. T purchase a shrt-term rented prductin equipment endrsement, reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Issuing a shrt-term rented prductin equipment endrsement. All shrt-term rented prductin equipment endrsement premiums are FULLY EARNED. FOR EXAMPLE: Yur current rented prductin equipment limit is $20,000. Yu have a 2-day, $30,000 rental. Yu can purchase a shrt-term endrsement fr $10,000 fr 2 days t satisfy the required $30,000 limit. D I need t schedule my rented prductin equipment fr any reasn? Yes- please cntact us if any individual piece f rented prductin equipment is wrth ver $100,000 at replacement cst. All equipment under $100,000 at replacement cst des nt need t be scheduled. Hw d I bind my existing saved qute? Lg nt yur accunt s dashbard- under current plicies is saved qutes. Click n yur active qute highlighted in blue t repen yur qute and verify the qute details are crrect. If yu need t adjust any values in yur qute, click make edits in the lwer left hand crner. Once the qute fits yur plicy needs, click n g t payment in the bttm right hand crner f the screen t prceed t payment. After the credit card payment is successfully prcessed, yur plicy will be bund. 6

7 Why des my financial statement shw duplicate payments when I nly made ne? Financial institutins cmmnly debit accunts temprarily when a credit card number is entered crrectly fr a transactin. If yu ve experienced ne r mre failed transactins, yur financial institutin has likely debited yur accunt fr this amunt. Our prcessing cmpany will finalize transactins with t yur financial institutin arund 4 pm PST each day f all failed and successful transactins. If these debits remain n yur accunt, please cntact yur financial institutin. After all successful transactins, yu will receive an electrnic receipt at the address yu listed in yur applicatin fr all successful transactins. Likewise, yu ll be immediately redirected away frm the payment page. Hw can I issue certificates? Reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Issuing Certificates. Can I issue certificates fr rental huses/individuals with an internatinal mailing address? N- ur website nly allws fr custmers t issue certificates t rental huses/individuals with US mailing addresses. Our plicy nly ffers cverage fr rental huses/individuals with mailing addresses in the US and Canada. Canadian certificates must be issued manually by ur supprt staff at an additinal fee. Hw d I make changes t my plicy? Yu can make almst all plicy changes thrugh yur accunt s dashbard. All directins fr plicy changes can be fund in the Rented Prductin Equipment Plicyhlder s Manual (p. 9), including hw t increase plicy limits, add cverage, decrease plicy limits, remve cverage, renew yur plicy, and cancel yur plicy. If yu need t change any plicy cntact inf, please us with yur plicy number and any requested infrmatin changes. What can I expect regarding renewing my plicy? Shrt-term plicies cannt be renewed- if yur plicy has expired, yu ll need t reapply thrugh yur accunt s dashbard in rder t btain anther shrt-term rented prductin equipment plicy (p. 2). If yur shrt-term plicy is still active and yu wish t extend it, reference mdifying yur shrt-term rented prductin equipment plicy in the Rented Prductin Equipment Plicyhlder s Manual (p. 9). Annual plicies can be renewed. If yu elected t receive renewal ntificatins during yur applicatin, yu will receive peridic renewal ntices via yur accunt s cntact starting 90 days prir t yur plicy s expiratin. These ntices will summarize the current cverage n file as well as the premium fr renewing yur plicy. Frm yur plicy s expiratin date, yu have a 7-day grace perid t cmplete yur renewal. After that pint, yu will need t start a new applicatin t btain a plicy. NOTE: it is yur respnsibility as the plicyhlder t renew yur plicy prir t its expiratin. If payment is nt prcessed befre yur plicy s expiratin date, yur plicy will be autmatically nn-renewed and yu will nt have active cverage. It is als yur respnsibility t maintain updated and accurate cntact infrmatin- please cntact ur supprt staff if yu need t update any infrmatin. Hw d I renew my plicy? Reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Renewing yur plicy Hw d I cancel my plicy? Reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Cancelling yur plicy 7

8 What is my plicy s deductible and hw is it determined? Yu can find yur deductible n yur plicy s Cmmn Plicy Declaratins Page r n the 2 nd page f any certificate yu issue- t dwnlad yur plicy dcuments, reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Dwnlading yur plicy Dcuments. Deductibles are determined by the ttal limits f yur rented prductin equipment, RR cverage, and LOU cverage n yur plicy. Our prgram s minimum deductible is $500. NOTE: all internatinal claims have a minimum $2,500 deductible and the plicy the limit fr all claims in Mexic is $25,000. Please cntact ur supprt staff t request a higher Mexic limit. CLAIMS QUESTIONS: Hw des the deductible apply when I have a claim? The deductible listed n yur plicy applies t each claim. Claim settlements are the difference f the grss settlement amunt less the deductible. FOR EXAMPLE: Yur plicy limit is $40,000. Yu misplace a $10,000 lens. Then, yu break a $20,000 camera. These tw incidents are cnsidered separate claims and the deductible will apply t each separately. Once the claims adjuster reviews and apprves yur claim, yur first claim wuld settle fr the replacement cst ($10,000) less the deductible ($500) fr $9,500 and yur secnd claim fr $19,500. What shuld I d if I need t file a claim? In the event that smething happens t yur rented prductin equipment and yu think yu need t file a claim, reference ur Rented Prductin Equipment Plicyhlder s Manual (p. 9) under Filing a claim. Once yu file a claim, ur supprt staff will review yur claim and frward it t ur carrier. Yu will receive a cnfirmatin nce yur claim is sent t the carrier s claims adjusters and the carrier will assign a claims adjuster t yur claim wh will cntact yu directly. Hw lng des a claim nrmally take t be paid? In rder fr the claims adjusters t mve frward, they need all infrmatin relevant t yur claim. After the claims adjuster receives all f the relevant claim infrmatin it typically takes 2-3 weeks fr the cmplete reslutin f a claim. In the event f extenuating circumstances, such as missing infrmatin r illegal activity, claims can take lnger t reslve. What may happen during and after the claims adjustment prcess? After yur claim has been successfully reprted nline, ur supprt staff will review yur claim details befre frwarding it t a claims adjuster. The adjuster might determine that further investigatin is necessary t verify damages, which may include plice r eyewitness reprts. All claims are subject t ptential audits at the end f the year. Wh is Heffernan Insurance Brkers? Heffernan Insurance Brkers is the parent cmpany f Heffernan is the largest privately held brkerage in Califrnia and the 9 th largest in the United States. 8

9 Rented Prductin Equipment Plicyhlder s Manual Table f Cntents: Accessing yur accunt Lgging nt yur accunt s dashbard (p. 10) Changing yur accunt s passwrd (p. 10) Plicy dcuments Dwnlading yur plicy dcuments (p. 10) Issuing Certificates (p. 11) Accessing issued certificates (p. 11) Making changes t yur plicy Mdifying yur shrt-term rented prductin equipment plicy (p. 11) Increasing yur annual rented prductin equipment limit (p. 12) Adding shrt-term rented prductin equipment endrsements (p. 12) Mdifying existing shrt-term rented prductin equipment endrsements (p. 13) Increasing r adding yur rental huse lss f use (LOU) cverage (p. 13) Decreasing existing plicy limits (p. 14) Filing a claim (p. 14) Renewing yur plicy (annual plicies nly) (p. 15) Cancelling yur plicy (p. 15) 9

10 Lgging nt yur accunt s dashbard - Access ur website - Click Lg On in the tp right hand crner - Yur username is the address assciated with yur accunt - Yu set a passwrd when yu signed up fr yur accunt. If yu dn t remember this passwrd, please reference change yur passwrd (p. 10) - If yu dn t have access t the accunt s address, please us at internetbusinessdivisin@heffins.cm t request a new passwrd Changing yur passwrd - If yu ve frgtten yur passwrd, access ur website and click Lg On in the tp right hand crner - Once yu ve accessed the lg n page: Click frgt passwrd and enter the accunt s address Yu shuld receive an with a randm passwrd shrtly If an errr message ppulates stating yur address is nt recgnized Verify yu ve entered yur crrectly and resubmit Verify this is the assciated with yur accunt- this is the that yur certificates and renewal dcuments are sent t If yu again receive an errr message, please us at internetbusinessdivisin@heffins.cm and include yur plicy cntact address r yur plicy number - If yu can access yur accunt s dashbard r have been given a new passwrd, lg nt yur accunt s dashbard (p. 10) Under actins, click change passwrd Enter yur current passwrd and yur desired new passwrd Click submit - If yu cannt access yur accunt s address, please ur supprt staff at internetbusinessdivisin@heffins.cm Dwnlading yur plicy dcuments - T dwnlad a cpy f yur plicy dcuments, lg nt yur accunt s dashbard (p. 10) - Fr yur current plicy, current plicy invice, r equipment schedule (if applicable): Under current plicies, click dwnlad plicy dcuments and invice Here, yu can dwnlad PDF versins f yur current plicy dcuments Invice- a cpy f yur invice frm yur initial plicy purchase My Plicy- a cpy f yur current plicy - Fr expired plicies, expired plicy invices, r expired equipment schedules: Under expired plicies, click dwnlad plicy dcuments and invice Here, yu can dwnlad PDF versins f yur expired plicy dcuments 10

11 Issuing Certificates - T issue certificates naming the hlder as lss payee, lg nt yur accunt s dashbard (p. 10) - PLEASE NOTE: name the rental huse/individual yu are renting frm as the certificate hlder, NOT yurself- yu will be listed as the Name Insured - Under Current Plicies click Issue a certificate - If yu ve issued a certificate t this individual/entity befre: Click n the drp dwn menu next t select existing hlder t select frm the existing certificate hlders Click cntinue t issue the certificate - If yu haven t issued a certificate fr this hlder befre: Accessing Issued Certificates Click new certificate hlder in the middle f the page twards the bttm Select frm rental huse partner r ther certificate hlder If yu select rental huse partner, chse frm ur rental huse partners in the drp dwn menu and click cntinue t issue the certificate If yu select ther certificate hlder, fllw the belw instructins Enter the certificate hlder s name and infrmatin Include the certificate hlder address: a certificate will be sent directly t that and yu will be cpied n that . Click cntinue t issue the certificate - T access the certificates yu ve already issued, lg nt yur accunt s dashbard (p. 10) - Under certificates will be a cmplete list f all certificates yu ve issued including the plicy type - If yu click n the blue highlighted name f the certificate hlder, yu can dwnlad a PDF versin f the certificate Mdifying yur shrt-term rented prductin equipment plicy If yu need t mdify yur existing shrt-term rented prductin equipment plicy dates r cverage, yu can increase the limit, extend the dates, r increase/add rental huse lss f use (LOU) cverage thrugh yur accunt s dashbard. - First, lg nt yur accunt s dashbard (p. 10) - Under current plicies, click mdify cverage perid and amunt T increase yur plicy s limit, enter yur revised ttal limit next t rented equipment replacement cst T add r increase LOU cverage, select yur desired limit frm the drp-dwn menu T extend yur plicy s dates, enter yur desired new pickup and/r return date - Click cntinue t prceed t the next page where yu will find yur qute t mdify yur shrt-term rented prductin equipment plicy. - Review the revisin specifics: The first and last dates f cverage display yur plicy s revised active dates. Click back t make any changes The type f cverage displays yur prpsed plicy changes itemized n the left and the updated cverages and limits n the right. Click back t make any changes Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address - Click submit payment t bind the endrsement 11

12 - Once yu bind this mdificatin, yur plicy will be autmatically updated. T issue updated certificates, reference issuing certificates (p. 11) Increasing yur annual rented prductin equipment limit - T increase yur annual plicy s rented prductin equipment amunt, lg nt yur accunt s dashbard (p. 10) - Under current plicies, click increase rented prductin equipment amunt - Update the new rented prductin equipment amunt t yur revised limit. This is the ttal replacement cst f all equipment yu can rent at any given time - If necessary, update yur plicy s rental huse Lss Of Use (LOU) cverage - Click cntinue t prceed t yur plicy revisin qute - Review the qute specifics: Increased cverage & premium summary displays all f the quted revisins and itemized additinal premiums. Click back t make any changes Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address - Click submit payment t bind the endrsement - Once yu bind this mdificatin, yur plicy will be autmatically updated. T issue updated certificates, reference issuing certificates (p. 11) Adding a Shrt-Term Rented Prductin Equipment Endrsement Shrt-term rented prductin equipment endrsements enable yu t purchase temprary limit increases fr shrtterm equipment rentals withut having t permanently increase yur rented prductin equipment limit. - T issue shrt-term rented prductin equipment endrsements, lg nt yur accunt s dashbard (p. 11) - Click add shrt-term rented prductin equipment - Here, yu ll be able t qute yur shrt-term endrsement Next t additinal rented prductin equipment, enter yur desired limit increase amunt Enter yur desired shrt-term endrsement dates, then click cntinue - Review the endrsement specifics: The first and last dates f cverage display yur shrt-term endrsement s active dates. Click back t make any changes The ttal rented equipment replacement cst fr perid displays the limit fr the shrt-term endrsement including yur existing plicy limit. Click back t make any changes Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address - Click submit payment t bind the endrsement - Frm here, yu ll need t issue new certificates reflecting the shrt-term endrsement: g back t yur accunt s dashbard - Click issue a certificate - If yu ve already issued a certificate t the certificate hlder: Click n the drp dwn windw next t certificate perid Select the ptin that lists yur shrt-term endrsement s dates and limits Click n the drp dwn windw next t select existing hlder t chse frm existing certificate hlders, then click cntinue t issue the certificate - If the shrt-term endrsement certificate is fr a new certificate hlder: Click new certificate hlder 12

13 Click n the drp dwn windw next t certificate perid Select the ptin that lists yur shrt-term endrsement s dates and limits Enter the certificate hlder details and click cntinue t issue the certificate The certificate will be sent t the certificate hlder s address and yu will be cc ed n the Mdifying existing Shrt-Term Rented Prductin Equipment Endrsements If yu ve purchased a shrt-term rented prductin equipment endrsement and yu need t mdify the cverage dates r limit, yu can adjust bth values thrugh yur dashbard. - T mdify yur existing shrt-term rented prductin equipment endrsements, lg nt yur accunt s dashbard (p. 11) - click n mdify shrt-term endrsement T increase yur endrsement s limit, enter yur desired new limit ttal. NOTE- yu can nly increase cverage limits nline T extend yur endrsement s dates, enter yur desired new pickup and/r return date. NOTEyu can nly extend cverage dates nline & cannt change the start date after it ccurs Click cntinue t prceed t qute the prpsed changes - Yu will nw have yur mdified shrt-term rented prductin equipment extensin qute. Review the endrsement specifics befre prceeding: The revised limit displays yur requested ttal- click back t make changes The revised dates displays yur requested dates- click back t make changes Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address - Click submit payment t bind the endrsement - Frm here, yu ll need t issue new certificates reflecting the mdified endrsement: g back t yur accunt s dashbard - Click issue a certificate - If yu ve already issued a certificate t the certificate hlder: Click n the drp dwn windw next t certificate perid Select the ptin that lists yur endrsement s dates and limits Click n the drp dwn windw next t select existing hlder t chse frm existing certificate hlders, then click cntinue t issue the certificate - If the shrt-term endrsement certificate is fr a new certificate hlder: Click new certificate hlder Click n the drp dwn windw next t certificate perid Select the ptin that lists yur endrsement s dates and limits Enter the certificate hlder details and click cntinue t issue the certificate The certificate will be sent t the certificate hlder s address and yu will be cc ed n the Increasing Rental Huse Lss f Use (LOU) cverage - T increase yur plicy s Lss f Use (LOU) limit, first lg nt yur accunt s dashbard (p. 10) - Increasing limits depends n yur plicy type: Shrt-term rented prductin equipment endrsements: reference mdifying yur shrt-term rented prductin equipment endrsement (p. 13) Shrt-term plicies: reference mdifying yur shrt-term rented prductin equipment plicy (p.11 ) 13

14 Annual plicies: reference increasing yur annual rented prductin equipment limit (p. 12) Once yu bind this mdificatin, yur plicy will be autmatically updated. T issue updated certificates, reference issuing certificates (p. 11) Decreasing existing plicy limits - If yu d like t decrease yur plicy limits fr yur plicy s renewal, please reference renewing yur plicy (p. 15) - Due t ur carrier s fraud preventin guidelines, plicyhlders are nt allwed t decrease their cverage withut the apprval f ur supprt staff - Please us at internetbusinessdivisin@heffins.cm t request a limit decrease and include the belw infrmatin: Yur current plicy number Yur plicy s cntact address (if different frm the address being used t make the request) Yur requested decrease cverage type and amunt The reasn fr the decrease - We will typically will respnd within 1 business day and will nte the date f the request - Yu will be ntified f any premium changes that ccur Filing a claim - T initiate the claims prcess, first lg nt yur accunt s dashbard (p. 11) - Under actins, click submit a claim - Fill ut all f the requested infrmatin. Please nte the fllwing: Make sure t include a phne number at which a claims adjuster can reach yu- this will facilitate and expedite the claims prcess The prbable amunt f lss des nt have t be exact- an estimate will suffice fr this initial reprt. If yu d nt knw, include yur best guess If yur claim s circumstances invlve any illegal activity r the plice were invlved in any way, yu are required t btain and submit a cpy f the plice reprt befre clsing yur claim Be sure t lcate any receipts/prfs f purchase fr all equipment - Once yu submit this claim frm, ne f ur supprt staff will review yur claim frm and submit it t the carrier, then send yu a submissin cnfirmatin - The carrier will assign a claims adjuster t yur claim wh will cntact yu directly, typically within 1-2 business days. 14

15 Renewing yur plicy (annual plicies nly) - T initiate yur plicy s renewal, Lg nt yur accunt s dashbard (p. 10) - Click n click here t renew highlighted in blue t begin yur renewal qute - Answer the underwriting prmpts and click cntinue t adjust yur plicy s limits - Rented Prductin Equipment: This is the maximum amunt f equipment yu can rent at any given time. After yu bind yur plicy, yu ll have the ability t issue shrt-term increases t temprarily increase yur rented prductin equipment limit Yu can select any limit up t $500,000 - Rental Huse Lss f Use (LOU) In the event that yu damage yur RENTED prductin equipment due t a cvered peril and the renter lses incme as a result, LOU cverage will reimburse them fr their lst incme Cverage can be selected in $5,000 increments up t $25,000. This limit is the maximum the plicy will pay in a 1-year perid. - Click cntinue t prceed t the qute summary page. Verify each limit in yur renewal qute and, if acceptable, prceed t payment - If yu need t edit any values in yur renewal, click edit items - T bind yur renewal qute, click g t payment Verify yur credit card number and billing infrmatin- mst failed payments are a result f an incrrect billing address Click submit payment t bind yur renewal plicy - Once yur renewal is bund, yu can issue updated certificates (p. 11) Cancellatins Due t ur carrier s intent t prevent fraud, plicyhlders are nt able t cancel their plicy withut the apprval f ur supprt staff. If yu need t cancel yur plicy, please cntact ur supprt staff with the fllwing infrmatin: - Plicyhlder name - Plicy number - Primary plicy address - Reasn fr cancellatin 15