Company Profile and &

Transcription

1 Company Profile and & Solutions Portfolio & Services of Offerings Portfolio

2 01 A Message From Our MD Today s volatile global economy requires businesses to make the best use of resources while delivering superior products and services. The businesses that thrive, are investing in ways that not only meet today s goals, but also position them for competitive advantage in the economic upturn. At Nashua Communications, our highly skilled and motivated staff will strive to enable your business with the necessary technologies that will take you into the future. Leading CIOs tell us that as they reduce costs in many areas, they are increasing their investments in the collaboration capabilities that will continue to save them money in the future while making their companies more effective. Companies should focus on capital efficiency by centralising their communications infrastructure and resources by moving to an IP-based solution. Collaboration, unified communications, virtualisation and advanced security capabilities should be key parts of your plans to thrive. A technology-enabled business model enables businesses to act more rapidly and scale faster than their competitors. Technologyenabled business processes help you to establish relationships faster across a broader host of partners and work more closely with your own strategic thinkers to improve differentiation, increase market share and accelerate innovation. Andy Openshaw Managing Director mission Nashua Communications will focus on delivering comprehensive, end-to-end converged network solutions to customers in Southern Africa, ensuring service excellence with highly skilled employees. vision To be the company of choice in providing Converged Enterprise Network and Communications Solutions for business in Southern Africa, by providing innovative technologies and services with highly skilled and motivated employees. A message from our MD 01

3 02 Who We Are Nashua Communications is a wholly owned Reunert Ltd subsidiary forming part of the Nashua Group. Reunert is a leading South African company, listed on the JSE in the industrial goods and services (electronic and electrical equipment) sector. Reunert manages a number of businesses focused on electronics and electrical engineering and regularly ranks among the country s top companies. Nashua Communications is the amalgamation of three leading providers of communications technology in Southern Africa under Reunert Limited: July Reunert acquired Siemens Enterprise Communications Pty (Ltd), a company specialising in Enterprise Communications. This company became part of the Nashua Group and was renamed Nashua Communications (Pty) Ltd. Nashua Communications acquired KSS Technologies (Pty) Ltd, a Cisco Silver Partner specialising in network architectures designed to take advantage of convergence technology. The merging of these three entities has created a renewed Nashua Communications and a significant player in the ICT industry, being one of a select group of SA companies to be certified by three of the world s top vendors namely Siemens Enterprise Communications*, Cisco and Microsoft. Nashua Communications is a leading provider of Converged Enterprise Network and Communications Solutions. We specialise in the design, implementation and support of converged networking, communications and security solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. With a proven track record in the Enterprise, Mid-Market and upperend Small Medium Enterprise markets, our company leads the market with its solutions engineering approach which enables organizations to improve their productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, and systems to deliver operational efficiencies, with an approach that adds unique business value within the public and private sector October Reunert took the decision to merge Nashua ECN, with its national IP-based Next Generation Communication network, into Nashua Communications. The real beneficiaries are our customers. They will have access to a broader set of technologies, key skills and competencies, together with the peace of mind that Nashua Communications has the full backing of Reunert Limited. Who we are 02

4 As a level 4 Broad Based Black Economic Empowerment (BBBEE) contributor, Nashua Communications actively invests in training programmes that concentrate on enhancing the skills of previously disadvantaged communities. Building on a long history of actively promoting the employment, training and advancement of people from different races and backgrounds; our commitment extends to social development contributions that help to redress the imbalances of the past. In addition, we are actively assisting in addressing the current skills shortage within the ICT sector through intensive training and accreditation programmes. OUR COMPANY LEADS THE MARKET WITH ITS SOLUTIONS ENGINEERING APPROACH, ADDING UNIQUE VALUE TO YOUR BUSINESS Who we are 03

5 03 What We Do SOLUTIONS & SERVICES PORTFOLIO Nashua Communications proactively partner with our customers, understanding their business objectives and delivering solutions that solve their challenges and barriers to success. Our aim is to add real business value by putting in place an effective and open communications strategy, leveraging our comprehensive set of solutions and services in voice, data, video and converged networking technologies, to drive bottom line benefit for our customers business. What we do 04

6 Connectivity Flexibility of fixed or wireless last mile connectivity, between customer premises and our core network. Once connected, customers can choose from a host of reliable voice solutions, virtual private networks and business Internet access offerings, delivering a lower total cost of ownership and increasing easy access to additional services. Collaboration A wide range of voice solutions, from simple telephony to full enterprise communication platforms enabling cost effective communications between your staff, customers and supply chain. We also provide sophisticated unified communication solutions integrating voice, video, messaging and web collaboration applications which speeds up business processes, improve your time to market and make your valuable staff more productive. Contact Center Contact center solutions incorporating call recording, quality assurance, and workforce management designed to improve first contact problem resolution thus improving customer service and driving customer acquisition, satisfaction and retention. Data Center Solutions For customers not yet ready for cloud/hosted solutions we provide end-to-end private (on-premises) data center solutions incorporating our unified computing, storage and virtualization technologies into a single solution offering. The design, implementation and support of environmentally optimised data center solutions to improve the performance and accessibility of your business-critical applications whilst reducing costs through the efficient use of resources, infrastructure and space. Cloud and Hosted As an alternative to on-premises deployment our collaboration, contact center, data center and security solutions are also available as public or private hosted/cloud based service offerings. This approach provides customer with reduced capital expenditure requirement, lower total cost of ownership and a rapid deployment process. Network Solutions Networking solutions and services, including building and optimising LANs and WANs, be they fixed or wireless, to ensure your network infrastructure reliably supports the needs of your business today with the agility and flexibility you will need in future. Converged Security Encompassing both logical and physical security, our approach aims to ensure that all customer assets are tracked, monitored and protected irrespective of time or location. Services and Training Our service portfolio offers a range of essential, professional and managed services to securely deploy and manage effective solutions allowing you to focus on your people and your core business. Training through our in-house Academy for Professional Training covers complete product training and generic ICT training to provide your staff with the skills required to achieve the best results with our solutions. What we do 05

7 04 Key Facts About Us Customer base in excess of enterprises, which include most of South Africa s leading corporate companies. Operate a national Next Generation Communication network, with Points of Presence (POPs) in South Africa s major metropolitan centres - a proven and reliable network currently routing almost 1 billion minutes per annum. Highest level of vendor certification including Siemens Enterprise Communications* Premier Partner (only 1 in Africa), Cisco Gold Certified Partner and Microsoft Certified Partner. Our leading edge solutions are based on technologies provided by internationally renowned vendors, and we are the only company in SA to be certified by Siemens Enterprise Communications*, Cisco and Microsoft. Our 600 plus highly skilled technical resources are certified to the maximum requirements demanded by our vendors. With the backing of Reunert Limited, a listed company on the JSE (RLO), Nashua Communications has access to a very broad set of resources - technological, financial and personnel. KEY FACTS Our enterprise solutions and services are used by nearly three quarters of the Global Fortune 500 companies. Market leader in Voice Communications, Unified Communications and Mobility Solutions. Nashua Communications partners have received numerous awards for innovation in product design and solutions. Winner of the Frost & Sullivan Best Practices Awards 2009 South African Contact Centre Technology Product Line Strategy Award. Level 4 Broad Based Black Economic Empowerment (BEEE) contributor. We are a standards based and process driven organisation with ISO and ISO 9001 certification. Extensive Channel Partner network throughout South Africa and the SADC region. Key facts about us 06

8 05 Our Solutions Portfolio COLLABORATION CONNECTIVITY Last Mile Connectivity Business Internet Access Virtual Private Network (VPN) Provisioning of managed physical access circuits, e.g. DSL and/or ADSL, fibre, Metro Ethernet or wireless, from customer premises to closest point-of-presence on our core network; enabling customers to use our converged voice and data offerings. Providing corporate businesses with high performance, resilient and cost-effective Internet connectivity; via our national network through to the South African Internet Exchange (SAIX). Using MPLS (multiprotocol label switching) businesses have the ability to create their own VPNs across our core network. We offer various Classes of Service (CoS) enabling customers to prioritise voice and business critical data above other data over a single converged circuit. COLLABORATION COLLABORATION Voice and Fax Unified Communications Video- and Tele-conferencing Mobility Presence Encompasses a range of business telephony systems and platforms that include traditional PABX and handsets all the way through to advanced IP communication solutions. Unified communications connects people, information and teams enabling our customers to better collaborate with their customers, co-workers, partners and vendors all off a single network infrastructure using any device, anywhere, any time. A range of video- and tele-conferencing solutions allowing our customers to conference in an inexpensive and green environmentally friendly way; without ever leaving their desks. Mobility solutions offer customers the benefit from the growing trend in business where employees bring their own devices to the workplace. This enables mobile workers to be more productive anywhere through the extended corporate network. As with the growing trend in mobility, our solutions incorporate presence, which has begun to play an ever more important role in business when collaborating with others. The use of a presence state to indicate to other availability and willingness to communicate has almost become imperative. Our solutions portfolio 07

9 COLLABORATION CONTACT CENTER Call Recording Quality Assurance Workforce Management Customers can digitally record calls for quality assurance or verification purposes. Calls may be recorded full-time, by campaign, or on-demand. Allows administrators to easily conduct quality assurance on their agents by randomly selecting recordings to identify top and bottom performers and drive coaching activities - ensuring the best service at all times. Optimising resources and assigning the right resources with the right skills to the right job at the right time to meet demand. COLLABORATION DATA CENTER SOLUTIONS Computing The heart of the solution is Cisco s Unified Computing System (UCS) which is a data center server platform incorporating computing infrastructure, virtualisation technology, networking and monitoring components. This all-in-one platform allows businesses to improve infrastructure scalability, speed up deployments of server environments and reduce total cost of ownership. Storage Virtualisation Storage area network solutions provide enhanced data management through advanced backup, recovery, restore, management and utilization capabilities. Virtualisation at every level of both the hardware and software stack radically simplifies the environment. By centralising administrative tasks, improve scalability and overall hardware-resource utilization. Several operating systems can be run in parallel on a single central processing unit resulting in reduced overhead costs. CLOUD COLLABORATION AND HOSTED SERVICES Hosted Voice Hosted Unified Communication & Collaboration Entry level Hosted PBX (HPBX) offering which is an easy to manage and cost-effective software based PBX, which allows full PBX functionality and call routing in a hosted infrastructure on the Nashua Communications network. Hosted unified communications and collaboration solutions delivering cutting-edge functionality that collates voice, data, messaging, Web collaboration, mobility and presence functionality to form an easy-to-use and flexible coloration offering. Our solutions portfolio 08

10 Hosted Communication Expense Management Components as a Service A comprehensive suite of communication solutions and a catalogue of services specifically tailored for companies to manage the provision and management of their communication infrastructure and communication expenses. Computing as a service, as and when required, on a pay as you go basis, encompasses aspects of Software as a Service (SaaS), Infrastructure as a Service (IaaS) and/or Platform as a Service (PaaS). COLLABORATION NETWORK SOLUTIONS LAN WAN Network & Application Optimisation The design and building of local area networks using fixed or wireless technologies for small businesses right up to large business campuses, able to carry video, voice and data. Complementing our LAN solutions we also design, build and support Private and Virtual Private wide area networks using modern technologies from the world s best manufacturers. Tools, processes and utilities to manage the bandwidth of our customers networks so that, together with their applications, they operate at peak efficiency. Tasks range from keeping routers and switches up to date to identifying and resolving data flow bottlenecks. COLLABORATION CONVERGED SECURITY Logical Security Physical Security A range of logical security solutions to manage Authentication, Authorization and Accounting (AAA), and web content monitoring/management as well as general network security and the firewall rules to enforce what services and content are allowed to be accessed by users on the network. Solutions around access control for staff and visitor management using multiple authentication methods. We also provide IP based surveillance solutions for building security, and fire/smoke detection solutions to alert users on the network of any potential incidents. Our solutions portfolio 09

11 06 Our Strategic Partners Company Name Solution Category Relationship Siemens Enterprise Communications* Collaboration Contact Center Cloud and Hosted Premier Partner and sole distributer in region Cisco Systems Network Solutions Data Center Collaboration Network Security Cisco Gold Partner Microsoft Data Center Virtualisation Microsoft Silver Server Platform Partner Our strategic partners 10

12 07 Our Key Vendors Company Name Solution Category Relationship Axis Communications Converged Security Axis Authorised Partner Citrix Data Center Network Security Citrix Silver Partner CommVault Data Center CommVault Certified Partner Enterasys Secure Networks Network Solutions Enterasys Platinum Partner EMC2 Data Centers Cloud and Hosted EMC Velocity Affiliate Partner PaloAlto Networks Converged Security PaloAlto Partner Panasonic Telecommunications Collaboration Panasonic Telecommunications Exclusive Importer & Distributor Riverbed Technology Network Solutions Silver Value Added Reseller Ruckus Wireless Network Solutions Ruckus Partner VMware Data Center VMware Professional Solution Provider Our key vendors 11

13 08 Our Services Portfolio A wide and flexible range of services including: Essential Services It is a packaged maintenance service that efficiently supports your entire network infrastructure all from one trusted partner, including remote and on-site hardware services performed by our experienced technicians as well as next day on-site response for fixes and spare parts. Maintenance service packages include the following: Flexible service options, with customised service level agreements Software patches, updates and fixes Spare parts Single point of contact through the Customer Interaction Centre Managed and Hosted Services Managed and Hosted Services is a comprehensive modular service for operating and managing enterprise solutions and infrastructure. It provides our customers with a complete range, from simple basic maintenance to complete management concepts that may include all assets. We can take over time-consuming and labour-intensive tasks costeffectively. The advantages are the enhancement of service quality, optimisation of costs, transparency, risk minimisation and flexibility, enabling our customers to concentrate on their core competences, leaving the reliable operation of their network infrastructure to us. Professional Services Consisting of a variety of Professional Services, ranging from Infrastructure Consulting and Solution Design, through to Security, Business Continuity and Risk Assessment Services that are all delivered via our highly trained specialists. Our services portfoliio 12

14 09 Our Training Portfolio Each learner must complete an assessment, including a practical exam after each course they have attended before receiving their certification ensuring they have acquired the necessary skills to install, commission and maintain these systems. Product Training Our clients and channel partners have access to our Academy for Professional Training to obtain in-depth training on small, medium and large enterprise systems and solutions. Generic Training Generic training programmes for Basic Telecommunications and IP Networking, both of which are available to the general public. Our training portfolio 13

15 10 Our Responsibilities To Our Employees Nashua Communications success is based on its people, and our leadership focuses on developing and training our employees to their full potential. We are staffed by professional individuals with high energy and fast paced digital information communication skills and experience. Our Technical employees are certified in line with our Vendor s requirements, and they undergo on going certification and skills enhancement to keep their profile current and relevant to our customer s changing environments. To Society... We embrace CSI (Corporate Social Investment) to advance society and to demonstrate the company s commitment improve the lives of others. Among several projects aimed at improving the quality of life in disadvantaged communities, we participate in partnership with Habitat for Humanity for South Africa (HFHSA), a non-profit and non-governmental housing organisation dedicated to the elimination of poverty and committed to making decent shelter a reality. This is achieved through building homes for selected homeless families. To the Law... Our business conduct is in keeping with diverse social values, morals and ethics. Accordingly, we adhere to the necessary compliance regulations, ensuring that we observe the necessary legislation and our company s own guidelines. To the Environment... In the years ahead, the green credentials of a product will be key criteria in the buying decision of enterprises, not only because of rising energy costs, but also in the view of moral and ethical considerations and responsibility. We strongly associate with factors that affect the quality of our environment, both within our company and in the market place. With the advent of unified communications, businesses are assisted in addressing environmental concerns and cost savings with teleconferencing, video conferencing and remote collaboration tools that support teleworking and energy saving. Our responsibilities 14

16 11 Contact Details To learn more about what s happening behind the scenes of successful networking solutions and discover how we can help your company become a high performance business, please visit our website at or contact us at: MIDRAND CAPE TOWN DURBAN PORT ELIZABETH Unit 10, Growthpoint Business Park Tonnetti Street Halfway House Radnor Road Parow Industria Cape Town Valley View Road New Germany 3620 Nashua House Circular Drive Lorraine Port Elizabeth 6001 Private Bag X223 Halfway House 1685 South Africa PO Box 860 Cape Town 8000 South Africa PO Box 551 New Germany 3620 South Africa PO Box 1861 Port Elizabeth 6000 South Africa Tel: Tel: Tel: Tel: HELPDESK: Sales: Service: customercare.cic.za@nashua-communications.com * Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Contact details 15