Personal Cloud. Support Guide for Mobile Apple Devices

Transcription

1 Personal Cloud Support Guide for Mobile Apple Devices Storing and sharing your content 2 Getting started 2 How to use the application 2 Managing your content 2 Adding content manually 2 Downloading files 3 Viewing statistics 3 Automatic backup 3 Using automatic backup 4 Backup rules 4 Changing backup settings 4 Synchronizing files between devices 5 Limiting mobile network connectivity 5 Synchronization rules and conflict resolution 5 Using the application offline 5 Marking files for offline use 6 Viewing your content 6 Marking files as favorites 6 Finding your content 6 Playing multimedia files 7 Sharing files 7 Sharing files by 7 Sharing files in social networks 8

2 Storing and sharing your content Personal Cloud stores and organizes your digital files, and you can easily share these files on any Smartphone, tablet, PC or Mac computers. You can easily share a single file or whole folders with friends and family, and have access to your Personal Cloud anywhere and anytime. Search and filter options make sure that files can be searched and filtered by name, status, file type, date or period, or in combinations of these. With Personal Cloud, you have the place for all your content. Getting started After you have installed the application, you need to set it up. Note: Make sure that your system clock is set to the current date and time, otherwise you may not be able to log in correctly. To set up the application: 1. Read the license terms carefully, and tap I agree. 2. In the Login window, enter your address and password, and tap Log in. The Welcome window opens. 3. For ios 6.x users: When asked if you allow the application to access your photos and videos, tap OK. If you do not allow the application to access your photos and videos, you cannot add them to your Personal Cloud. For ios 5.x users: When asked whether you allow the application to use your current location, tap OK. If you do not allow the application to use your current location, you cannot add photos and videos to the cloud. 4. Do the following: a. Enter a name for this device. b. Select whether you want to back up photos or videos, or both. c. Tap Done. You have now set up the application for this device. How to use the application With Personal Cloud, you can synchronize, view, download, and play your files. You can also share you content by or publish it in social networks. Managing your content Adding content manually You can add files to the cloud using the Add to Sync option. The files that you add manually using the Add to Sync option are stored in the Sync folder and included in the automatic backup. You can add one file at a time to the cloud. A file can be added to the queue at any time. Note: Your device needs to have a working Internet connection to add files. To add content manually: 1. Tap the icon. 2

3 2. Select which types of files you want to add to the cloud. 3. In the view that opens, tap on an album and select the videos or pictures that you want to add to the cloud, and tap Add. Visual indicators that show the status of the file transfer: The progress bar shows the file transfer progress A green icon in the progress bar indicates that the files were successfully transferred A red icon indicates that file synchronization failed Downloading files When you select the download action, the selected file (the original file, not a preview) is transferred from the your Personal Cloud to the local device. You can download files to your computer, tablet or mobile device. The downloaded file is transferred to the local storage. Note: If the original file is too big for the device to handle, the best available thumbnail (preview) is downloaded. The downloaded picture or video is shown in the Photos application. Note: You cannot download all file types because of the limitations of some operating systems. For example, the ios platform does not support saving and opening.zip files) To download files: 1. In the Home view, select the files that you want to download. 2. Tap the icon and then tap Download. The files are downloaded to a default download folder of the operating system. Viewing statistics Personal Cloud will provide information about your subscription, used space, and backed up files. When you tap the Personal Cloud icon, you can see the following information: Total - the total amount of space that you have on your account Used - the total size of the files that you have already backed up In Trash - the total size of files in the trash Free - the amount of space available for backing up your files Buy more space - will direct you to the Personal Cloud web page where you can inquire about purchasing more space if needed Note: You can see your subscription information in the About view. Automatic Backup Automatic backup copies content from your device to your Personal Cloud. The files are copied based on the content & backs up photos and videos from Camera Roll. Note: The Sync folder, which stores all the files that you manually add through the application, is automatically included in the backup. Automatic backup supports the following content types: Pictures - the default image content on the mobile device Videos - the default video content on the mobile device 3

4 Note: You can change the content types that you want to back up at any time. The application provides the following additional backup category: Contacts - the contacts from your ios device Using automatic backup Automatic backup is turned on when you select a content type or at least one file when setting up the backup. Note: The Sync folder, which stores all the files that you manually add through the application, is automatically included in the backup. Personal Cloud backs up the pictures, videos, or both from the Camera roll or from Contacts. Some system or hidden files that contain metadata are also included in the backup. The files are added in random order, and in practice, there is no maximum file size or limit to the number of files that can be added. The only limit is the available storage space on your account. The speed and duration of transferring files depends on the file size, network use, and available resources on the host operating system. If you add a large number of files or a large amount of data, it may slow down your device. The first-time synchronization, which occurs when you log in for the first time, can be especially slow. For example, it may take upwards of 10 minutes over WiFi to synchronize an ios device with files. During this initial synchronization, file names, thumbnails, and metadata are downloaded from the cloud. In the Automatic Backup settings, you can view how many pictures and videos you have backed up. You can see the network indicator on the status bar and the file transfer percentage in the toolbar when files are being backed up. The backed up content of each of your devices is visible on all other connected devices. Backup rules The application detects common file formats in the previously listed content types. When automatic backup is turned on and you have selected the content to back up, the application automatically backs up the files in the background. Note: The application runs in the background for before it is turned off because of the limited multitasking capabilities of the platform. All changes to the backed up files are synchronized to the cloud immediately. Changing backup settings You can change the backup settings through the Backup settings view. To change the settings: 1. Tap the icon. 2. Tap Settings. 3. Select Cloud Settings. 4. The Backup settings window shows the total size and number of files for each content type. Change the backup settings as needed. If you remove a content type, the content that is already backed up remains in the cloud. 4

5 Synchronizing files between devices The Personal Cloud application synchronizes files automatically and transparently between multiple devices. In the desktop applications, all files that you add to the Sync folder are automatically synchronized to all connected devices. In the mobile applications, files that you add to the Sync folder are synchronized across you connected devices. If you have an Internet connection, you can see the synchronized files in the cloud and download them to your device. Note: Files are synchronized on the devices that have the application running. If the application is not running on a device, files are synchronized when you log in to the Personal Cloud application. Note: You may not be able to view all files on every device. The ability to open a file type depends on the operating system in use and the applications installed on the device. Limiting mobile network connectivity You can limit the connections your device uses for transferring data. To change the connection settings: 1. Tap Settings. 2. Select Cloud settings. 3. Change the settings as needed. - You can turn the Wi-Fi only setting on or off. When turned on, the application will only transfer your content to the cloud when an active WLAN connection is available. Synchronization rules and conflict resolution Synchronization is based on version control. When multiple or successive files with the same name and location are transferred to the cloud, only the file that was last changed is stored and made available. As the application supports multiple devices and platforms, character and encoding restrictions on different platforms mean that the above rule does not always apply. In such cases, an additional file is created both locally on the device and in the cloud. An extension "conflict" is added to the name of the additional file, which indicates a conflict state. Note: This behavior is also used to handle unexpected synchronization conflicts. Using the application offline You can use the application even when you have no network connection. When your device is offline, you can access the content that has been added from that device or that has been stored in the synchronization folder. You can view or edit that content in offline mode. When your device is offline, you cannot: share files by or on social media services, mark files as favorites, back up files to the cloud, access your sharing history, or retrieve online files from the cloud, including files that are in the Trash and older versions of files 5

6 Marking files for offline use You can mark files for offline use so that you can access them even when your device has no network connection. To mark files for offline use: 1. Select the files that you want to mark for offline use. 2. Tap the icon. The selected files are marked for offline use and copied to the Sync folder. A file icon indicates that the file has been marked for offline use. Viewing your content The Home view shows the icons and thumbnails of all files. The Devices view shows all devices that you have registered to the service. Clicking a device name shows you the folder structure of the device. The Devices view shows first the folders and then the files based on the device from which they were uploaded. Marking files as favorites You can mark files as favorites, which allows you to filter your content when you search for files. To mark files as favorites: 1. In the Home view, select the files that you want to mark as favorites. 2. Tap the icon. The selected files are marked as favorites and shown with a star on them. Finding your content You can use filtering to find and view a specific set of your files. You can search the content in Your Personal Cloud using the navigation, search and filtering options. The following filtering options are available: File type Device Status Date File name To find your content: 1. Tap to open the side panel, if not open. 2. To find content by file type, tap File types, select the file types, and click OK. You can select one of the following: - Pictures - Videos - Music - Messages - Contacts - Other 6

7 Note: Contacts are contacts backed up from your Android and ios device and SMS messages are messages backed up from your Android device. 3. To find content by folders based on a specific device from which the files were added to your Personal Cloud, tap Devices, and then tap the desired device. 4. To filter content by its status, tap the magnifying glass icon, and select the file status that you want to use as a filter. You can select Favorites or Shared files. 5. To find content by date, select the date that you want to use as a filter, and tap OK. 6. You can find content also by searching. You can search both for files and folders. To search for content, enter a keyword in the search field to filter content by file name. Note: The search field is located under Devices. When you have entered at least four characters of your search term, the application automatically starts showing your search results, if any were found. Only the files with the selected filtering status are shown. Playing multimedia files If you have added multimedia files to your Personal Cloud, the application generates preview versions of synchronized media files, which you can play on your device. To play multimedia files: 1. In the Home view, select the file that you want to play. 2. Tap the Play button. The player starts playing the multimedia file. Sharing files You can share your content in one of the following ways: By In social networks The Personal Cloud application creates a unique URL (link) every time you share content via messages, Facebook, or Twitter. Shared content is marked with the share icon. Sharing files by You can share your Personal Cloud files by sending your contacts a link to the shared content by . To share files or folders: 1. Select the files or folders that you want to share. 2. From the Share menu, select . The default application opens. You have access to the built-in address book and other features. The share link is included in the mail body text, and you can add any message before sending the Click Send. The link to the files or folders that you shared is sent to the recipients. Sharing files in social networks You can share your Personal Could content in social networks, such as Facebook or Twitter. 7

8 Note: The Personal Cloud application does not store any login information, but because Facebook stores login information, if you want to log in as another user, you must remove the login information from the ios settings (by selecting Settings > Facebook). To share files: 1. From the Share menu, select the social network in which you want to share files or folders. The social network's web site opens in Safari. 2. Log in and follow the instructions on the screen. 8