Office Automation Curriculum Guide

Transcription

1 Office Autmatin Curriculum Guide Prgram Descriptin MCTI s Office Autmatin Prgram has a wellequipped ffice autmatin lab that prvides a realistic setting fr up-t-date, hands-n training. Students spend apprximately 30 hurs a week maintaining and repairing ffice management systems, cmputers, cpiers, printers, cash registers, fax machines, and ther ffice equipment. Depending n interest and ability, students may als learn webpage design and basic cmputer prgramming. Office Autmatin Prgram Admissin Requirements: Nne U.S. Department f Labr Occupatinal Prfile: Students wh mst clsely match the ccupatinal prfile fr a Cmputer/Office Machine Technician are selected fr enrllment. Aptitude/Abilities: Abve average learning ability, including mechanical reasning and verbal/math skills. Average spatial/frm perceptin. Demnstrated ability t lgically slve prblems with abstract and cncrete variables, strng interpersnal cmmunicatin skills and cmputer literate. Wrk Keys: Reading/Lcating Infrmatin/Applied Math 5 CASAS Scaled Scres: Reading & Math Envirnment: Office Physical Demands: Medium Temperament: Able t make gd judgments, multi-task and perfrm precisin wrk; enjys wrking with/withut thers Certificate f Cmpletin Prgrams (SOC Cde): Cable Installer ( ) Cpier Servicing and Repair Technician ( ) Cmputer/Peripheral Servicing and Repair Technician ( ) Netwrk Supprt Technician ( ) Depending n skills, interests and abilities, students may be in the Office Autmatin prgram frm tw t seven terms. At the end f each term, the instructr invites thse students wh demnstrate academic prgress by maintaining an accumulated grade pint average r 2.0 r better and gd emplyability skills t advance t the next term. All Office Autmatin students take cre curses in the first term. At the end f the term, students chse a certificate track. Depending upn the certificate track chsen, students take ne t six additinal terms. Students, wh pass required cursewrk with a 2.0 r higher, are eligible t take the CmpTIA certificatin exams. Upn successful cmpletin f these exams (must be taken in sequence listed), the student may receive three (4) natinal certificatins: PDI+ Certificatin A+ Cmputer Certificatin Netwrk + Certificatin Security + Certificatin May 2009 Page 1 f 6

2 Required Curses fr Certificatin Cre Curses (First Term) EC r SU Algebra OA 110 Custmer Service fr 4 Technicians OA 115A Electrnics Fr PC Technicians 8 Cable Installer (Secnd Term) OA 135 Operating Systems 6 One f the fllwing: OA 226 Fundamentals f Vice and Data Cabling OA 227 Netwrk Tplgy Cpper/Fiber Cabling 6 8 Cmputer/Peripheral Servicing and Repair Technician (Secnd Furth Term) OA 135 Operating Systems 6 OA 260A Cmputer Essential I 12 OA 265A Cmputer Essentials II 12 One f the fllwing and ne elective: OA 200A Printer Servicing 4 OA 205 Laser (Electrstatic) Printer Servicing 4 Netwrk Supprt Technician - Must have Cmputer/Peripheral Servicing & Repair Technician Certificate (Fifth Sixth Term) OA 225 Essentials f Netwrking 8 Must take ne f the fllwing and tw electives: OA 230 Intrductin t Netwrk 8 Operatins Systems OA 300 Security f Cmputer Netwrks 6 Cpier Servicing and Repair Technician (Secnd Third Term) OA 135 Operating Systems 6 OA 215A Cpier Fundamentals Prcesses/Servicing 4 Must take ne f the fllwing: OA 200A Printer Servicing 4 OA 205 Laser (Electrstatic) Printer 4 Servicing OA 220 Facsimile Fundamental Prcess/Servicing 4 Instructrs, prgram managers, and/r the referring cunselr may recmmend emplyability skills and elective classes based n the student s needs, abilities, interest and behavirs. Jb Seeking Skills is required fr all students anticipating t graduate frm MCTI. Electives (Instructr Apprval) OA 103 Intrductin t XHTML 8 Prgramming OA 120 Fundamental Digital 8 Cncepts OA 201 Electrnic Device Cncepts 4 OA 203 Prgramming Lgic 6 OA 210 PC/Persnal Cmputer 8 Repair OA 220 Facsimile Fundamental 4 Prcess/Servicing OA 240 Equipment Servicing 2-6 Applicatins OA 255 Cmputer Fundamental 12 Skills OA 300 Security f Cmputer 6 Netwrks OA 202 Intrductin t VB.net 6 OA 690 Wrk Internship Varies Required curse if student n campus (Last Term) 245A Jb Search 2 May 2009 Page 2 f 6

3 Curse Descriptins EC 115: Algebra Students learn basic algebra that is needed fr training in any technical/ vcatinal field r testing including GED, cllege entrance, civil service, and military entrance. Tpics cvered: signed numbers and rder f peratins, pwers, rts, and scientific ntatin, algebraic expressins and frmulas, ne-step equatins, multi-step equatins, special equatins, graphing equatins, plynmials. OA 103: Intrductin t XHTML Prgramming Students learn t create basic Web pages using XHTML, the new versin f HTML. Tpics cvered: Internet histry, HTML and XHTML, creating a page, frmatting, links, making lists, adding images, tables, frames t a page. OA 110: Custmer Service fr Technicians This curse is fr students wh will deal with custmers in a business setting. Students learn t understand themselves and thers and learn different techniques fr dealing with varius custmer situatins. Tpics cvered: transactinal analysis, cmmunicatin, perceptin, defensiveness. OA 115A: Electrnics Fr PC Technicians This curse, fr students with little r n electrnic experience, fcuses n the fundamental and electrnic cncepts needed t wrk as a PC Technician. The curse prepares students fr the electrnic prtin f the A+ exam. Tpics cvered: PC verview, safety tls, basic electricity, electrical terms, ntatin, prefixes OA 120: Fundamental Digital Cncepts This curse is fr students wh need mre practice t master the cmpetencies related t Digital Cncepts. The student cntinues t study and apply the basic fundamentals f digital cncepts, internal structure f semicnductrs and peratin f the lgic gates. Students learn hands-n skills needed t build the actual circuits and their lgic functins. Tpics cvered: linear integrated circuits, digital IC gate circuits, advanced pwer supply, p amps, digital IC decders, scillatrs, multi-vibratrs, slid state switches, 555 timers. OA 121: Digital Cncepts/Fiber Optics This curse is fr students wh have a basic understanding f electrnics. Students build understanding f digital IC circuitry internal cmpnents and trubleshting skills as related t basic digital circuits. The curse prgresses frm the basic fundamentals f digital circuits and hw infrmatin is interpreted in the cmputers t analyzing each circuit by building and demnstrating the actual circuits and their lgic functins. Tpics cvered: linear integrated circuits, digital IC gate circuits, advance pwer supply, p amps, digital IC decders, scillatrs, multi-vibratrs, slid state switches, 555 timers. OA 135: Operating Systems An verview f beginning t advanced perating systems, including intermediate and advanced cmmand-line instructins and GUI navigatin fr Windws 9X, NT Wrkstatin 4.0, 2000 Prfessinal, XP Prfessinal, and Linux. Students learn hw t setup/cnfigure, navigate a PC, manage requirements, manage a hard drive, ptimize system resurces, and install/remve applicatins. Tpics cvered: intrductin t perating systems, hw they wrk, installatin, cnfiguratin and functinality f varius perating systems. May 2009 Page 3 f 6

4 OA 200A: Printer Servicing This curse is fr students with knwledge and experience in electrnics and testing equipment usage. It cvers trubleshting techniques invlved in servicing printers and preventative maintenance. Tpics cvered: fundamental prcesses, peratinal features and terminlgy, self-test, setup and cnfiguratin. OA 201: Electrnic Device Cncepts This curse cvers maintenance f cmputer and peripheral equipment. Fcus is n peratinal and servicing elements f cmputer printing devices. Students apply varius tls and test equipment, basic shp prcedures, safety practices, and custmer relatins skills while servicing equipment. Tpics cvered: cash registers, cpiers, fax machines. OA 203: Prgramming Lgic Students learn hw t design cmputer prgrams. Emphasis is n the thery f cmputer prgramming and gd prgram design. Tpics cvered: histry and design f cmputers, develping prgrams, ding math in a prgram, getting crrect/precise results, built-in functins, structured prgramming, tp-dwn design, writing efficient cde, and debugging methds. OA 205: Laser (Electrstatic) Printer Servicing This curse is fr students with knwledge and experience in electrnics and testing equipment usage. It cvers the preventative maintenance and servicing f laser printing equipment Tpics cvered: fundamental prcesses, peratinal features and terminlgy, self-test, setup and cnfiguratin. OA 210: PC/Persnal Cmputer Repair This intensive hands-n applicatins curse fcuses n servicing cmputer systems. Students build skills needed fr servicing, maintaining, and repairing cmputer systems and assciated sftware. Emphasis is placed n perfrming preventative maintenance, applying the use and care f varius tls and equipment, while learning basic shp prcedures, safety practices and custmer relatin skills. Tpics cvered: errr cdes, sftware diagnstics, cnfiguratin, setup, interfacing, upgrading peripheral devices, XP Advanced Optins, vide, CD-ROM, mnitrs. OA 215A: Cpier Fundamentals Prcesses/Servicing This curse familiarizes students with the fundamental prcesses f cpier equipment. The curse fcuses n the thery and cpier prcess steps. During the curse, students analyze each step. Emphasis is placed n cpier cmpnents and the uses f each cmpnent in the cpier prcess. Tpics cvered: peratins, setup and cnfiguratin, parts identificatin, thery, prcess steps, cnnectivity, maintenance, diagnstics. OA 220: Facsimile Fundamental Prcess/ Servicing This curse familiarizes students with the fundamental prcesses f FAX equipment; peratins; setup and installatin; preventative maintenance; and basic servicing f equipment. Tpics cvered: peratins, setup and cnfiguratin, parts identificatin, prcess steps, cnnectivity, preventive maintenance, service and diagnstics. OA 225: Essential f Netwrking Students learn skills t intercnnect cmputer devices and peripheral equipment, maintain a NOS, and assciated LAN equipment. Students perfrm preventative maintenance, apply the use /care f varius techniques, diagnstic utilities, and equipment; learn basic shp prcedures, safety practices and custmer relatins skills. Tpic cvered: fur elements f netwrking technlgies and cncepts: media and tplgies, prtcls and standards, netwrk implementatin, and netwrk supprt; CmpTIA Netwrk+ bjectives fr exam # N May 2009 Page 4 f 6

5 OA 226: Fundamentals f Vice & Data Cabling The purpse f this hands-n curse is t intrduce students t vice and data cabling applicatin cncepts used in entry-level psitins in the cable industry Tpics cvered: Basics f netwrking, media & transmissin practices, installatin thery; practical installatin; wireless practices; verview f cabling OA 227: Netwrk Tplgy Cpper/Fiber Cabling This hands-n curse is fr students t learn hw t incrprate data and vice cable standards currently used in the telecmmunicatin industry when wrking at a jb site. Students learn hw t dcument all wrk, media and transmissin types. Emphasis is n cmmunicatin and safety. Tpics cvered: netwrk thery and cmpnents, cable installatin, vice installatins, testing, ptical fiber installatin. OA 230: Intrductin t Netwrk Operatin Systems This curse prvides students with a cmprehensive understanding f netwrk perating systems. It prepares students t tackle server administratin while applying their knwledge thrugh hands-n prjects and case study assignments. Tpics cvered: selecting server and client hardware, installing and cnfiguring a server, setting up and managing netwrk printing services, establishing remte access services, interperating n a netwrk, setting up fr the Internet, mnitring and tuning a server, trubleshting prblems. OA 240: Equipment Servicing Applicatins Students apply theretical cncepts f trubleshting t repair custmer(s) equipment. Tpics cvered: trubleshting cmputer pst errr cdes t lwest replaceable mdule (LRM), sftware diagnstics, cnfiguratin, setup, interfacing, and upgrading peripheral devices n all types f ffice equipment and devices. OA 255: Cmputer Fundamental Skills This curse is designed fr students wh need mre practice t master and becme prficient in the skills related t A+ Cre Hardware and Operating Systems. Emphasis is placed n the hands-n techniques needed t install, trublesht, and supprt persnal cmputers. Students slve simulated real wrld prblems and issues related t perating systems, making it a practical preparatin fr real wrld emplyment. Tpics cvered: recrd keeping, cnstructin skills, system and sftware cmprehensin, and cnsumer maintenance and trubleshting. OA 260A: Cmputer Essentials I This curse prepares students fr the CmpTIA A+ Essentials certificatin (2006 bjectives). Students perfrm fundamental techniques in peratin, building, cnfiguratin, preventative maintenance, interfacing, upgrading, and trubleshting f PC/persnal cmputers and peripheral devices. Hands-n service and maintenance f cmputer equipment fr students seeking t becme entrylevel IT prfessinals. Tpics cvered: desktp/ laptp cnfiguratin, set up, interfacing, upgrading, and trubleshting f PC/persnal cmputers, functinal prcesses f printing devices (Dt Matrix, Inkjet, and Laser), and techniques fr maintaining and servicing this equipment. OA 265A: Cmputer Essentials II This curse prepares students fr the CmpTIA A , exams (2006 bjectives). Curse is fr students seeking t becme infrmatin technlgy (IT) technicians r remte desktp/helpdesk supprt fr the IT industry. The business setting, custmer supprt, trubleshting and servicing f cmputer and peripheral equipment at the intermediate and advanced levels. Tpics cvered: cnfiguratin f Windws perating systems; analyzing bt prcesses; supprting hardware and sftware; custmer service in IT industry; trubleshting malfunctining cmputer devices. OA 245A: Jb Search This curse intrduces students t Infrmatin n placement services and resurces available nand ff-campus t help btain emplyment. Tpics cvered: jb seeking techniques, cmpleting nline applicatins, resume writing, researching a jb/cmpany, jb interviewing strategies, ABC s f netwrking, identifying key skills May 2009 Page 5 f 6

6 OA 300: Security f Cmputer Netwrks This highly-interactive curse is fr students interested in maintaining netwrk cmputers. Students learn skills required t implement and mnitr basic security services n any type f netwrk and cmputer system, and respnd t security breaches. Tpics cvered: security threats, secure systems and devices, netwrk cmmunicatin, PKI, certificates, rganizatinal security plicies, security infrastructure. OA 690: Wrk Internship This curse is fr students enrlled in the Office Autmatin prgram wh want/need real-wrk experience prir t accepting a full-time jb. Internships prvide students with an pprtunity t apply skills learned in schl in a wrkplace setting, t evaluate themselves as a wrker and ptential emplyee. Internships prvide experience that help build cnfidence in abilities. OA 303: Intrductin t VB.net A hands-n curse fr students interested in learning hw t use Visual Basic t design basic Windws-type prgrams. The curse fcuses n making prgrams with a Windws style graphical user interface. TOPICS COVERED: VB.net, layut frms, cntrls, prperties, add cde t get results. May 2009 Page 6 f 6