USING YOUR LOGIX HOSTED

Transcription

1 USING YOUR LOGIX HOSTED Who needs this User Guide? Your company s employee commonly referred to as the Administrator who will be responsible for administering the LOGIX hosted . Why this User Guide? This guide explains how to add, change, and delete accounts. Note: Before you begin administering your LOGIX hosted accounts, it is necessary to be set up as the Administrator with LOGIX. If you do not have an administrator username and password, call the LOGIX Data Help Desk at. STEP 1i Go to select Domain Administrator Page 1 of 14

2 STEP 2i A new window will open that contains the LOGIX Domain Administrator Log On. Enter your information. Tip: Save the link admin.logixonline.com to your Favorites so you can access this page directly. STEP 3i Enter your username, password and your company s domain and click Continue. xxx- Note: When entering your username you must include the prefix provided to you by LOGIX. The example shown has xxx- as the prefix. Forgot your prefix or password? Call the LOGIX Data Help Desk at. Page 2 of 14

3 STEP 4i This screen lists your current accounts. To add accounts, click on Add Account. Fill out the Full Name, Address, Username, and Password. Click on Build Account. Note: In step 3, the format of the username required a prefix. There is no need to enter this prefix when populating the Username field in this step. Page 3 of 14

4 STEP 5i To edit an account click edit to the right of the account you wish to change. First you will see an overview of the account you want to edit. You can: Update the Display Name Change Password Add or Change where the s are forwarded Add or Change Alias(es) Remove User After each modification click Update to confirm your changes. Page 4 of 14

5 STEP 6i Each time you click Update, a confirmation in red will be displayed. Make all your account updates and then click LOGOUT located on left hand side of the screen. If you have not previously completed your MX record updates or program setup, you must complete steps 7 and 8. STEP 7i8 This step should be coordinated to ensure that there is no interruption of your service. After completing your account(s) setup, you will need to coordinate your company s Mail Exchanger (MX) record update. Contact your DNS hosting company to have your MX record changed to smtp0.logixcom.net. If LOGIX is hosting your DNS, contact the LOGIX Data Help Desk at. STEP 8i Next you will need to configure your programs (i.e. Outlook, Outlook Express, Eudora) (see Page 17) for Microsoft Outlook instructions. Visit the LOGIX website /userguides for additional user guides for other programs. If you will not be using an program, you can access your using LOGIX Webmail at webmail.logixonline.com (see Page 16 for more instructions on LOGIX Webmail). Page 5 of 14

6 Personal User Administrator Data Help Desk Who needs this User Guide? users that have been set up with LOGIX hosted and would like to change their personal account settings. Why this User Guide? This guide explains how to change your personal password, personal preferences, out of office reply, and other settings. STEP 1i Go to the following website logix.com/logix-customertools.php click Personal User Administrator. STEP 2i Enter your username and password then click Continue. Page 6 of 14

7 STEP 3i This page displays your personal account profile. You can change your password and out of office reply. Once you have completed your changes, click Update, and then click LOGOUT. Page 7 of 14

8 Who needs this User Guide? LOGIX WEBMAIL Customers who will be accessing their LOGIX account(s) via the Internet. Why this User Guide? This guide explains how to access your LOGIX web-enabled account from anywhere in the world. STEP 1i Access the Internet and go to STEP 2i Enter your username and password. Click Continue and you will have access to your personal Inbox. STEP 3i From here you can compose, read, reply, forward, and delete your s. STEP 4i4 When you are finished, click Sign Out. Note: After 1 hour of inactivity, you will automatically be signed out. Page 8 of 14

9 MICROSOFT OUTLOOK SETUP Who needs this User Guide? Customers who need instructions setting up Microsoft Outlook or updating their settings for LOGIX hosted . Why this User Guide? This guide explains how to set up Microsoft Outlook . There are many versions of Microsoft Outlook, therefore the instructions may vary slightly for your version. For additional user guides refer to the LOGIX website STEP 1i Open Microsoft Outlook, from the main menu bar, select Tools, then Accounts. Please note your version of Outlook may vary from picture shown. LOGIX supports all versions from Outlook STEP 2i Under " " click "Add a new account" then click "Next. To View or change existing accounts skip to Step 6 on Page 19. Page 9 of 14

10 STEP 3i Select "POP3", click "Next" to continue. STEP 4i In the Your Name field, enter your full name. In the Address field, enter your E- mail address. Enter mail.logixonline.com" in both Incoming mail server (POP3) and Outgoing mail server (SMTP) fields. In the User Name field enter your LOGIX username. In the Password field, enter your password. Click "Next" to continue. Note: When entering Logon Information, your User Name must include the prefix provided to you by LOGIX. Tip: Forgot your prefix or password? Call the LOGIX Data Help Desk at. Page 10 of 14

11 STEP 5i Click "Finish" to save. This will take you back to Outlook. To set up accounts on each computer repeat steps 1 through 5. STEP 6i To make changes to your account profile, go to Tools, then Accounts. Click "View or change existing accounts" and click "Next. STEP 7i Click on the account profile name you want to change and click "Change...". Page 11 of 14

12 STEP 8i8 In the Your Name field, enter your full name. In the Address field, enter your address. Enter mail.logixonline.com" in both Incoming mail server (POP3) and Outgoing mail server (SMTP) fields. In the User Name field enter your LOGIX username. In the Password field, enter your password. Click "Next" to continue. Note: When entering your username you must include the prefix provided to you by LOGIX. Tip: Forgot your prefix or password? Call the LOGIX Data Help Desk at. STEP 9i Click "Finish" to save. This will take you back to Outlook. Your account profile changes are now complete. Page 12 of 14

13 Who needs this User Guide? HOSTING YOUR OWN Customers who have their own server and will be hosting their own . Why this User Guide? This guide explains how to update your DNS settings. LOGIX HOSTED DNSi If LOGIX is hosting your DNS, call the LOGIX data help desk at and provide them with your server Host Name and IP address. This information will be used to update your Mail Exchange (MX) record. Upon request your reverse DNS record can be updated at this time. Note: It is strongly recommended that you request a reverse DNS record to prevent your from being blocked by other servers that check for reverse DNS verification. DNS HOSTED BY AN ALTERNATE PROVIDERi If LOGIX is not hosting your DNS, contact the company that is hosting your DNS and provide them with the Host Name and IP address of your server. This information will be used to update your Mail Exchange (MX) record. Note: It is strongly recommended that you request a reverse DNS record to prevent your from being blocked by other servers that check for reverse DNS verification. Contact the LOGIX data help desk at to add a reverse DNS record. Page 13 of 14

14 BACK-UP SERVICEi Upon request, LOGIX provides customers who host their own with Back-Up service. In the event of an extended power outage or similar occurrence, LOGIX Back-Up service will store for your domain up to a week. Once your server becomes available, your will be automatically delivered to your server. LOGIX does not keep copies of these s. Note: To add Back-Up service to your account contact a live Customer representative at. Page 14 of 14