Add your member account to your preferred program

Transcription

1 Add your member account to your preferred program Thank you for setting up your professional address! Your free member can always be used online by logging into the member section of our website, but you may prefer to use it in your regular program. This step-by-step guide will show you how. Important: Some settings depend on which domain name you chose when creating your address. ABMP members have an address ending in massagetherapy.com or myabmp.com. ASCP members use skincaretherapy.net or skincaretherapy.info. AHP members use hairpronetwork.com, ismybarber.com, or ismybarber.net. ANP members use nailprofessional.net or ismynailpro.com. In the examples below, we use massagetherapy.com whenever you see this, replace it with the domain name you chose, if applicable. Click to view instructions for: Outlook 2010 Outlook 2013 ios devices (ipad, iphone) Android devices Mac Mail Thunderbird 5 Another program/device, or if you just want the basic server settings Fixing some common problems

2 Outlook Select the File tab, then Info, then the Add Account button. 2. Select Manually configure server settings or additional server types and click Next. 3. Select Internet and click Next. 4. Enter your server settings: a. Enter your name and address. b. Account Type: POP3 c. Incoming Mail Server: pop.massagetherapy.com d. Outgoing Mail Server: smtp.massagetherapy.com e. User Name: Enter your full address. f. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password. g. Click More Settings.

3 5. Select the Outgoing Server tab, check the box for My outgoing server (SMTP) requires authentication, then click OK. 5. Click Next, and wait for Outlook to check your settings. 6. Click Finish.

4 Outlook Select the File tab, then Info. Click on the Account Settings button and then choose Account Settings in the dropdown menu. 2. On the tab, click New.

5 3. In the Add Account dialog box, click the Manual Setup or Additional Server Types check box, and then click Next. 4. Click POP or IMAP, and then click Next. 5. Enter your server settings: a. Enter your name and address. b. Account Type: POP3 c. Incoming Mail Server: pop.massagetherapy.com d. Outgoing Mail Server: smtp.massagetherapy.com e. User Name: Enter your full address. f. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password.

6 6. Click Next, and wait for Outlook to test your settings. When the test is complete, click Close and Finish.

7 ipad/iphone/ipod 1. Click Settings, then Mail, Contacts, Calendars. 2. Click Add Account. 3. Select Other for the account type.

8 4. Select Add Mail Account. 5. Enter your name, address and password. You can also enter a description for the account. Click Next. 6. Select the POP button at the top. 7. Enter the following under Incoming Server Settings: a. Host Name: pop.massagetherapy.com b. Username: Enter your full address. c. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password. 8. Enter the following under Outgoing Server Settings: a. Host Name: smtp.massagetherapy.com b. Username: Enter your full address. c. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password.

9 9. Click Save.

10 Android Devices Each device may be slightly different. Use these instructions as a general guide. 1. Open your application. 2. Click Menu > Accounts. 3. Click Menu > Add Account. 4. Enter your address and password, then click Next. 5. Select POP3 for account type. 6. Enter the following for Incoming Server Settings: a. Username: Enter your full address. b. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password. c. POP3 Server: pop.massagetherapy.com d. Port: 110 e. Security Type: None f. Delete from server: When I delete from Inbox 7. Click Next. 8. Enter the following for Outgoing Server Settings: a. SMTP Server: smtp.massagetherapy.com b. Port: 587 c. Security Type: None d. Check the Require sign-in box e. Username: Enter your full address f. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password. 9. Click Next, then click Next again. 10. Click Done.

11 Mac Mail 1. Select the Mail menu, then Preferences. 2. Click on Accounts, then the + button to add a new account. 4. Enter your name, address, and password, and click Continue. 5. For the Verify Certificate prompts, click Show Certificate. Check the box for Always trust *.everyone.net when connecting to smtp.massagetherapy.com, then click Connect.

12 6. On the Incoming Mail Server window, enter these settings: a. Account Type: POP b. Description: Whatever you want to call this account, such as ABMP or My Work c. Incoming Mail Server: pop.massagetherapy.com d. Username: Enter your full address. e. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password. 7. Click Continue, then click Continue again on the Incoming Mail Security screen.

13 8. On the Outgoing Mail Server window, enter these settings: a. Description: Whatever you want to call this account, such as ABMP or My Work b. Outgoing Mail Server: smtp.massagetherapy.com c. Check the Use Authentication box. d. User Name: Enter your full address. e. Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password. 9. Click Continue, then click Continue again on the Outgoing Mail Security screen.

14 10. Click Create to finish creating your account.

15 Thunderbird 5 1. Select Tools > Account Settings 2. Click the Account Actions button, and select Add Mail Account. 3. Enter your name, address, and password, and click Continue. 4. Click Manual config. 5. Change Username to your full address, then click Create Account.

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17 Other Programs/Basic Settings These basic server settings should work for any program. Server Type: POP3 User name: Enter your full member address for example, Password: Enter the password you chose when you set up your member account. This is not necessarily the password you use to log in to our website, unless you decided to use the same password. Incoming Server Name: pop.massagetherapy.com Outgoing Server Name: smtp.massagetherapy.com Outgoing server requires authentication (SMTP authentication): Enter your normal username and password. Fixing Common Problems 1. All problems When you experience any problem with your member account, first log in to your account in the member section of our website and check the following items: Can you send/receive from there? Look in the Options menu to check whether you have set your to forward to a different address (and, if so, check that the forwarding address is correct). 2. iphone problems Make sure the password does not end with a special character. If you re unsure, please change the password to be sure. 3. You can receive , but not send These error messages include Cannot connect to server, Cannot send mail, Username or password is incorrect, and address rejected by the server. If you are using a mobile device, try sending while on your cell data network, and then try again while using wifi. If the problem only happens while you re on cell data, you may need to contact your carrier. In the settings for your program or device, try changing the outgoing server/smtp port from 25 to 587. If this doesn t fix the problem, try 465. Make sure the outgoing server is set to use authentication, and shows the same username and password as the incoming server. 4. Security/Certificate/SSL errors If you get a security warning about the certificate name not matching, simply click Continue, Accept Certificate, etc to continue to your . This will not make your connection less secure. This error happens because we use several different domain name aliases so members can have a relevant address for their If you prefer, you can avoid the error by changing your server settings to: Incoming Server: shared-svc.everyone.net

18 Outgoing Server: smtp.everyone.net