Software Quality Assurance
|
|
- Barry Lyons
- 7 years ago
- Views:
Transcription
1 Sftware Quality Assurance Is it the same as Testing? Teji Chpra, Senir Test Cnsultant Planit Sftware Testing Abstract This paper attempts t dispel sme cmmn miscnceptins regarding the rles f Testing and Sftware Quality Assurance (SQA) by referring t existing industry infrmatin and extensive prfessinal experience. It prvides insights int the differences between these terms, while als utlining challenges and prviding recmmendatins fr successful SQA teams. Planit Sftware Testing in any frm r by any means, electrnic, mechanical, recrding, phtcpying, r therwise, withut the express written permissin f Planit Sftware Testing. 1
2 Starting pint The terms Testing and Sftware Quality Assurance (SQA) are ften used almst interchangeably in the IT industry with testing prfessinals ften classed as quality assurance prfessinals. S, are these terms the same? Althugh bth have quality as their verall bjective, a fundamental difference between the tw is that testing is perfrmed after a prduct has been built, r in the case f static testing, after a dcument has been written. In cntrast, quality assurance cnsists f activities t ensure that quality will be built int the prduct. T appreciate the differences between Testing and SQA further, it is imprtant t first understand the clsely related cncepts, Quality Cntrl (QC) and Quality Assurance (QA). Quality cntrl ISO9000 defines Quality Cntrl as a part f Quality Management fcussed n fulfilling quality requirements. Quality Cntrl is a set f activities designed t evaluate whether a develped prduct (prject dcument, develped system etc.) meets custmer requirements. It ensures that delivered prducts are checked fr quality and determines hw well it is built. Its fcus is t find defects and t ensure that they are crrected. Quality assurance ISO9000 defines Quality Assurance as a part f quality management fcused n prviding cnfidence that quality requirements will be fulfilled. The gal f QA is t prvide assurance that a prduct will meet the custmer s quality expectatins. It cnsists f activities designed t ensure that quality will be built int the prduct. These activities usually precede develpment f the prduct and cntinue while the develpment is in prgress. It is a QA respnsibility t develp and implement prcesses and standards t imprve the develpment life cycle and t make sure that these prcedures are fllwed. The fcus f QA is defect preventin, prcesses and cntinual imprvement f these prcesses. While QA is a practive activity, QC is reactive. Examples f QA activities include establishing standards and prcesses, quality audits, selectin f tls and training. The relatinship between QA and QC is depicted in Figure 2 belw. Quality Cntrl Testing Quality Assurance QC is the respnsibility f the prject team. Testing frms an integral part f Quality Cntrl, as displayed in Figure 1. Hwever, nt all QC activities are testing activities. Cde inspectins, technical reviews and stage gates are ther examples f Quality Cntrl activities. Quality Cntrl Testing FIGURE 2 Hw d test and QA team respnsibilities differ? Test teams perfrm test basis dcument reviews, test planning, test analysis and design, test validatin and verificatin, and test reprting thrugh the different test levels. In cntrast, SQA teams perfrm the fllwing functins: FIGURE 1 Implement rganisatinal quality plicies, standards and prcesses in any frm r by any means, electrnic, mechanical, recrding, phtcpying, r therwise, withut the express written permissin f Planit Sftware Testing. 2
3 Assist prjects with preparing sftware quality assurance r prject quality plans Assure that prject prcesses cnfrm t quality plans Cnduct regular audits f prject prducts and prcesses, and present regular assessments t senir management Escalate situatins where there are deviatins frm guidelines r standards Assure that: Independent reviews are cnducted Change cntrl prcedures fr prjects are in place Cnfiguratin management prcedures fr prjects are in place Prcedures are in place fr identificatin and management f Risks There are retrspectives r lessns learned prcesses planned and cnducted Prvide assurance thrugh the system develpment life cycle Cnduct cntinuus imprvements t QA prcess and guidelines based n lessns learned Althugh these attributes are labelled as QA team respnsibilities, it shuld be nted that this des nt mean that the QA team will develp these artefacts, but rather assure they are prduced in a manner that is fit fr purpse. As part f their assurance rle, QA teams may als review requirement traceability matrices, prject dcument samples, sftware cnfiguratin management activities, design, cde etc. Hw d test and SQA planning and dcumentatin differ? Test teams prepare test strategies and plans based n test basis dcuments such as business requirements and slutin design dcuments. These test planning dcuments cver test prcesses acrss the varius planned test levels including details such as the test apprach, entry and exit criteria between levels, detailed test schedules, envirnment requirements, defect management, test management and reprting. In cntrast, sftware quality assurance r quality plans deal with a brader set f activities acrss the life cycle. This ties in with prject management methdlgies such as Prince2 that encurage the use f prject quality plans and quality lgs that are develped early in the life cycle, when initiating a prject. A typical Prject Quality Plan includes custmer quality expectatins, acceptance criteria, quality respnsibilities, planned quality cntrl and audit prcesses, stage gates, cnfiguratin management plans and change management prcedures. Quality plans fr prjects use the rganisatin s quality plicies, standards r guidelines as a basis, where they exist. Mnitring f the Prject Quality Plan during the prject is dne by cntinually updating results f planned quality activities in the Quality Lg. There is an verlap between Risk Management and Quality Management and therefre, the Risk Register can play an imprtant input int the preparatin f Quality Plans. Wh shuld perfrm the QA functin in an rganisatin? The need fr a sftware quality assurance team grws with the rganisatin s size and its level f quality plicies. Where such a team is required, it is essential that the QA functin remains independent frm prject and peratinal teams. Their reprting line, hwever, must prvide them with strng supprt, as and when required. Prject management methdlgies, fr example, Prince2 are cnsistent with this aspect f retaining independence f the quality assurance functin. Prince2 recgnises three interests that must be represented n the Prject Bard at all times Business, User and Supplier, and ges n t recmmend prject assurance rles that align t each f these interests. Imprtantly, Prince 2 recgnises that all f these prject assurance rles must be independent f the prject manager. Prject Bard members may use members f the independent QA team t mnitr quality aspects f their individual interest. Sme rganisatins have the QA functin embedded within their enterprise Prject Management Office (PMO) departments. This meets the independence criteria, hwever, rganisatins fllwing this mdel must ensure that this team has trained and/r specialised quality assurance analysts. in any frm r by any means, electrnic, mechanical, recrding, phtcpying, r therwise, withut the express written permissin f Planit Sftware Testing. 3
4 Observatins and recmmendatins fr successful SQA teams While assuming respnsibility fr sftware quality assurance, I experienced a number f challenges. Sme f these challenges are utlined belw tgether with learnings and recmmendatins fr rganisatins cnsidering creating a SQA team. Independence As utlined abve, t be successful, SQA teams need t be independent frm prject and delivery teams. This prvides the team with the ability t cnduct bjective assessment f prjects. A questin that arises is whether the Testing and SQA functin shuld reside in the same team. Althugh this may wrk well in smaller rganisatins, in my experience, this has the disadvantage f creating a pssible cnflict f interest when mnitring testing activities. It als tends t emphasise the miscnceptin that testing and SQA are essentially the same. An ptin t reslve this is t embed the SQA functin within the enterprise PMO, r depending upn the size and quality plicies f the rganisatin, have a separate team reprting t a senir manager wh is respnsible fr the functin. Prject team relatinships If quality assurance analysts are t prcess-riented, insisting n prcesses r dcumentatin that may nt add much value, it culd strain relatinships with prject managers. Fr example, the level f discipline impsed n smaller and lwer risk prjects wuld be different frm that fr cmplex, higher risk nes. There may als be differences based n the methdlgy used, fr example, Waterfall r Agile. SQA teams wuld find it much easier t wrk with prject teams if they keep in mind the fit fr purpse principle. Prviding guidance and assistance t prject teams, frms a basis fr maintaining gd relatinships, which is an imprtant aspect f successful QA teams. Senir management supprt I have managed a SQA team that was strngly supprted by senir management and als ne that had nly lukewarm supprt. There was a wrld f difference between the tw experiences. With the latter, fr example, escalatins were nt dealt with in time and prblems were carried thrugh the life cycle leading t prductin prblems and higher than anticipated csts. In such instances, it is essential that SQA managers have pen discussins with the leadership team. SQA teams can nly ensure adherence t prcesses and rganisatinal plicies if there is strng and cnsistent leadership team supprt. Emplying the right peple Anther ingredient fr successful SQA teams is emplying the right staff. Peple with experience in the system develpment life cycle r sftware engineering make gd candidates fr QA rles. Sme training in ISO and/r CMMI principles wuld supplement knwledge f smene with a prir develpment backgrund and keen interest in quality principles. Checklists Standard checklists are a useful mechanism t cnduct reviews r audits f prjects, particularly if they are develped in line with the phases f the develpment life cycle. Fr example, in the Design phase a checklist questin culd be Is there traceability between design and requirement elements? T avid frustratin frm prject managers, I learnt that it is imprtant t ensure early stakehlder engagement t gain their feedback when a prject is initiated, and when changes are prpsed t checklists. Cmmunicatin and reprting Althugh, regular reprting t senir management is imprtant, develping the right templates and metrics that prvide the senir managers with what they require ensures that these reprts are given due cnsideratin. This is best accmplished by cnducting meetings with relevant senir management prviding them with ptins and btaining their feedback. SQA teams need t cntinually get apprval fr changes t quality prcesses and standards and ensure effective cmmunicatin with stakehlders. Cntinuus imprvement Lessns learned frm prjects prvide a SQA team with a basis fr evaluating its quality prcesses and guidelines, in any frm r by any means, electrnic, mechanical, recrding, phtcpying, r therwise, withut the express written permissin f Planit Sftware Testing. 4
5 and incrprating cntinual imprvements. We learned several lessns that required making changes t ur prcedures. This included develping checklists, flexibility, maintaining gd stakehlder relatinships and making imprvements t ur regular management reprts. Higher quality prducts Cnsistency in prcesses used fr delivery Cntinued imprvement f rganisatin prcesses Lwer verall csts f delivery Increased applicatin supprt dcumentatin Since cntinuus imprvements may als require changes t the System Develpment Methdlgy, it is recmmended that a SQA team maintains an IT department s develpment methdlgy. Benefits Disadvantages Upfrnt csts in staffing f quality assurance analysts Increased prcesses that culd generate frustratin in sme staff A successful SQA team can add cnsiderable value fr an rganisatin. Sme f these benefits include, Cnclusin Cmparing the differences in activities and respnsibilities between Quality Cntrl and Quality Assurance prvides us with a gd appreciatin f these different terms. QC validates that a specific deliverable meets standards and specificatins. In cntrast, QA is a brad functin cvering practive planning and mnitring thrughut the develpment life cycle. Testing n the ther hand, frms an integral part f QC. Fr an rganisatin t effectively implement Quality Management prcesses, these streams must wrk in tandem. It is recmmended that rganisatins carefully cnsider the varius pssible challenges and have apprpriate plans in place prir t embarking n quality management prcesses. Abut the Authr Teji Chpra is a Senir Test Cnsultant with Planit Sftware Testing. He has extensive IT experience in cmmercial and gvernment sectrs that include rles in test management, sftware quality assurance and prject management in any frm r by any means, electrnic, mechanical, recrding, phtcpying, r therwise, withut the express written permissin f Planit Sftware Testing. 5
Change Management Process
Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses
More informationJob Profile Data & Reporting Analyst (Grant Fund)
Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract
More informationSECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM
Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationAudit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd
Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew
More informationThe actions discussed below in this Appendix assume that the firm has already taken three foundation steps:
MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply
More informationSystems Load Testing Appendix
Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part
More informationProcess Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission
Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.
More informationINDICE. Production Part Approval Process 1- POLICY AND QUALITY VISION 2- QUALITY SYSTEM REQUIREMENTS 3- FIRST SAMPLES VALIDATION
GAMESA QUALITY REQUIREMENTS FOR SUPPLIERS INDICE 1 2 3 4 1- POLICY AND QUALITY VISION 2- QUALITY SYSTEM REQUIREMENTS 3- FIRST SAMPLES VALIDATION 4- QUALITY PERFORMANCE Prductin Part Apprval Prcess 5 5-
More informationHow To Measure Call Quality On Your Service Desk
Hw T Measure Call Quality On Yur Service Desk - 1 - Declaratin We believe the infrmatin in this dcument t be accurate, relevant and truthful based n ur experience and the infrmatin prvided t us t date.
More informationBusiness Continuity Management Systems Foundation Training Course
Certificatin criteria fr Business Cntinuity Management Systems Fundatin Training Curse CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING METHODS 5. COURSE
More informationITIL Release Control & Validation (RCV) Certification Program - 5 Days
ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management
More information9 ITS Standards Specification Catalog and Testing Framework
New Yrk State ITS Standards Specificatin Develpment Guide 9 ITS Standards Specificatin Catalg and Testing Framewrk This chapter cvers cncepts related t develpment f an ITS Standards Specificatin Catalg
More informationInternal Audit Charter and operating standards
Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw
More informationService Level Agreement in IBM T Clud - ITAP
G-Clud Lt 4: Specialist Clud Services Service Definitin 100 Lngwater Avenue Green Park Reading Berkshire RG2 6GP Tel: 0118 9213 510 Email: gclud@dssec.c.uk Website: www.dssec.c.uk Intrductin Thank yu fr
More informationOFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager
JOB SPECIFICATION FUNCTION JOB TITLE REPORTING TO GRADE WORK PATTERN LOCATION IT & Digital Netwrk Services Analyst Netwrk Services Team Manager Band D Full-time Birmingham TRAVEL REQUIRED Occasinally ROLE
More informationFINANCIAL SERVICES FLASH REPORT
FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent
More informationInformation Technology Services. University of Maine System. Version 0.07. December 20, 2012
IT PROJECT MANAGEMENT OFFICE (PMO) CHARTER Infrmatin Technlgy Services University f Maine System Versin 0.07 December 20, 2012 Prepared by: Rbin Sherman Authrized by: [1] Table f Cntents EXECUTIVE SUMMARY...
More informationSolution. Industry. Challenges. Client Case Study. Legacy Systems too Costly to Maintain. Supply Chain Advantage. Delivered.
Supply Chain Advantage. Delivered. Client Case Study MEBC Supprts the Federal Aviatin Administratin Manage Prject Risk during Majr ERP Implementatin thrugh Independent Verificatin and Validatin (IV&V)
More informationRisk Management Policy AGL Energy Limited
Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...
More informationProfessional Leaders/Specialists
Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and
More informationSERVICE DESK TEAM LEADER
1. PURPOSE OF POSITION The Service Desk Team Leader rle is respnsible fr managing the peratin f the Service Desk. This rle is crucial t ensuring custmer requirements are met in terms f cmmunicatin, priritising,
More informationStrategic Goal 2. Timely, Accurate, and Responsive Customer Service U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR
U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR Strategic Gal 2 Timely, Accurate, and Respnsive Custmer Service Strategic Plan FY 2014-2018 0 Strategic Gal: 2 Timely, Accurate, and Respnsive
More informationDuration of job. Context and environment: (e.g. dept description, region description, organogram)
Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir
More informationCDC UNIFIED PROCESS PRACTICES GUIDE
Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Business Case and t describe the practice verview, requirements, best practices, activities, and key terms related t these
More informationThe Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future
The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents
More informationMSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER
MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend
More informationCASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT
CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles
More informationChapter 7 Business Continuity and Risk Management
Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity
More informationJOB DESCRIPTION. Job Title: Business Intelligence Developer. Job Holder: Date: April 2016
JOB DESCRIPTION Jb Title: Business Intelligence Develper Jb Hlder: Date: April 2016 Business Intelligence Develper Versin 001 March 2016 Overview f rle Sciety and Grup rle: This rle is fr a Business Intelligence
More informationSuccession Planning & Leadership Development: Your Utility s Bridge to the Future
Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,
More informationEnvironment Protection Authority
Envirnment Prtectin Authrity EPA Cmplaints Management Plicy Intrductin This plicy sets ut the purpse, principles and prcess fr hw custmer feedback, including cmplaints, will be managed in the EPA t imprve
More informationE-Business Strategies For a Cmpany s Bard
DATATEC LIMITED BOARD CHARTER / TERMS OF REFERENCE 1. CONSTITUTION The primary bjective f the Cmpany s Bard Charter is t set ut the rle and respnsibilities f the Bard f Directrs ( the Bard ) as well as
More informationCDC UNIFIED PROCESS PRACTICES GUIDE
Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Risk Management and t describe the practice verview, requirements, best practices, activities, and key terms related t these
More informationOE PROJECT MANAGEMENT GLOSSARY
OE PROJECT MANAGEMENT GLOSSARY ACCEPTANCE CRITERIA : thse criteria, including perfrmance requirements and essential cnditins that must be met befre the prject deliverables are accepted. ACTIVITY: an actin
More information2 DAY TRAINING THE BASICS OF PROJECT MANAGEMENT
2 DAY TRAINING THE BASICS OF PROJECT MANAGEMENT BASICS f Prject management 1.1. Objectives All participants will learn abut prject-based wrking by getting hands-n experience f a number f techniques. The
More informationMajor capital investment in councils. Good practice checklist for project managers
Majr capital investment in cuncils checklist fr prject managers Prepared by Audit Sctland March 2013 b The Accunts Cmmissin The Accunts Cmmissin is a statutry, independent bdy which, thrugh the audit prcess,
More informationSpecialisation in Construction Management
Subject: Specialisatin in Cnstructin Management Duratin: 3-5 th semester Status: The specialisatin f the elective curse f study ECTS credits: 25 Cntents f the elective curse f study: The elective Cnstructin
More informationCMS Eligibility Requirements Checklist for MSSP ACO Participation
ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.
More informationVersion: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013
Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch
More informationWatlington and Chalgrove GP Practice - Patient Satisfaction Survey 2011
Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 Backgrund During ne week in Nvember last year patients attending either the Chalgrve r the Watlingtn surgeries were asked t cmplete a survey
More informationRequest for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply
Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t
More informationA Walk on the Human Performance Side Part I
A Walk n the Human Perfrmance Side Part I Perfrmance Architects have a license t snp. We are in the business f supprting ur client rganizatins in their quest fr results that meet r exceed gals. We accmplish
More informationA project manager may choose to use a combination or hybrid of agile and waterfall processes on a project. Here, we describe only the agile process.
Intrductin Agile Prcess Jbaid The IT Prject Management Office designed the Agile prcesses t prvide the prject team the flexibility t tailr / adjust the prcess t supprt the needs and cmplexity f the prject.
More informationSoftware and Hardware Change Management Policy for CDes Computer Labs
Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces
More informationBRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitioner Level) Specific Role Data Architect
BRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitiner Level) Specific Rle Data Architect Grade Directrate Managed by BG13 (TBC) Business Change Senir Infrmatin Systems & Technlgy Architect
More informationBusiness Plan 2014-15
Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints
More informationHuman Resurces Assistant - Career Range: JB, Job Requirements
Jb Title: Human Resurces Assistant (Numerus) Salary Range: 17,370-21,402 per annum (LC 4-5) Lcatin: Department: Headquarters, Huttn, Prestn Human Resurces Permanent / Temprary: Temprary until 31 March
More informationQuality Assurance/Control Procedures
2015 Prgrammatic Categrical Exclusin {PCE} Agreement Oregn Department f Transprtatin Federal Highway Administratin, Oregn Divisin Quality Assurance/Cntrl Prcedures Intrductin The Prgrammatic Agreement
More informationATTACHMENT U THIRD PARTY AUDITOR/CONSULTANT QUALIFICATION GUIDELINE
ATTACHMENT U THIRD PARTY AUDITOR/CONSULTANT QUALIFICATION GUIDELINE 1 INTRODUCTION Third party auditr/cnsultant plays an imprtant rle in decmmissining t ensure that all critical decmmissining activities
More informationLINCOLNSHIRE POLICE Policy Document
LINCOLNSHIRE POLICE Plicy Dcument 1. POLICY IDENTIFICATION PAGE POLICY TITLE: ICT CHANGE & RELEASE MANAGEMENT POLICY POLICY REFERENCE NO: PD 186 POLICY OWNERSHIP: ACPO Cmmissining Officer: Prtfli / Business-area
More informationSymantec User Authentication Service Level Agreement
Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed
More informationSoftware Quality Assurance Plan
Sftware Quality Assurance Plan fr AnthrpdEST pipeline System Versin 1.0 Submitted in partial fulfillment f the requirements f the degree f Master f Sftware Engineering Prepared by Luis Fernand Carranc
More informationCDE Data Governance Program - CDE-Specific and SLDS (P20+) Programs
CDE Data Gvernance Prgram - CDE-Specific and SLDS (P20+) Prgrams On September 27 th and 28 th, State Supprt Team (SST) Members Crey Chatis and Jeff Sellers visited Clrad t help CDE begin a Data Gvernance
More informationGetting Started Guide
AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins
More informationIncident Management-Roles and Responsibilities
Enterprise Services Incident Management- Rles and Respnsibilities Fr Key Stakehlders Table f Cntents 1. Intrductin:... 2 2. Objective:... 2 3. In Scpe:... 2 4. Out f Scpe:... 3 5. Incident Management is
More informationINFRASTRUCTURE TECHNICAL LEAD
1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure
More informationFY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance
Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table
More informationNON BINDING GUIDANCE TO ENSURE A MINIMUM
Dc.1598_EN NON BINDING GUIDANCE TO ENSURE A MINIMUM STANDARD OF COMPETENCE OF PERSONS WHO CARRY- OUT PERIODIC AND ASSEMBLY EXAMINATIONS OF TOWER AND MOBILE CRANES SLIC - Senir Labur Inspectrs Cmmittee
More informationImportance and Contribution of Software Engineering to the Education of Informatics Professionals
Imprtance and Cntributin f Sftware Engineering t the Educatin f Infrmatics Prfessinals Dr. Tick, József Budapest Plytechnic, Hungary, tick@bmf.hu Abstract: As a result f the Blgna prcess a new frm f higher
More informationFinancial advisory and taxation services in Australia
Financial advisry and taxatin services in Australia CPA Australia The Institute f Chartered Accuntants in Australia The Natinal Institute f Accuntants Intrductin: Access t financial and tax advice Cnsumers
More informationHow to Address Key Selection Criteria
Hw t Address Key Selectin Criteria Yu've seen an jb pprtunity that yu're interested in, n a jbs bard r in the press and want t apply, but where d yu start? A key requirement fr jbs in Gvernment is t respnd
More informationPADUA COLLEGE LIMITED ACN 072 693 700 ABN 20 072 693 700
PADUA COLLEGE LIMITED ACN 072 693 700 ABN 20 072 693 700 Plicy Title Versin Number Date Issued Critical Incident Management Plicy 2.0 Nvember 2007 Reviewed April 2010 June 2015 Definitin Critical incidents
More informationCCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)
CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture
More informationTraining - Quality Manual
Training - Quality Manual 1 st Octber 2010 Babcck Internatinal Grup PLC www.babcck.c.uk/training Key Cntacts... Errr! Bkmark nt defined. Authrities...2 Intrductin t Babcck Internatinal Grup...3 Meeting
More informationImpact Partnership Business Plan 2011/12. Impact Partnership Payroll Services. Business Plan 2011/12
Impact Partnership Payrll Services Dcument Cntrl Authr(s) Apprver(s) Issue Dawn Richardsn Draft 1.0 D Darbyshire Draft 4.0 E. Esenu Draft 5.0 D Richardsn Draft 6.0 D Darbyshire D Wild v7 E Esenu D Darbyshire
More informationJob Classification Details Department Job Function Job Family Job Title Job Code Salary Level
Jb Classificatin Details Department Jb Functin Jb Family Jb Title Jb Cde Salary Level Chief Diversity Office Marketing, Cmmunicatins, & Outreach Cmmunicatin/Cnstituent Relatins Cmmunicatins Crdinatr PMP1
More informationCARRIER COORDINATION TEAM. 2015 Plan for Operations Committee
CARRIER COORDINATION TEAM 2015 Plan fr Operatins Cmmittee Overview The CCT supprts the technical and transactinal interfaces fr ur carrier business partners In 2015, we plan t transitin respnsibilities
More informationDocument Management Versioning Strategy
1.0 Backgrund and Overview Dcument Management Versining Strategy Versining is an imprtant cmpnent f cntent creatin and management. Versin management is a key cmpnent f enterprise cntent management. The
More informationChris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation
TO: FROM: HR Officers & Human Resurces Representatives Chris Chirn, Interim Senir Directr, Emplyee & Management Relatins Jessica Mre, Senir Directr, Classificatin & Cmpensatin DATE: May 26, 2015 RE: Annual
More informationCorporate Standards for data quality and the collation of data for external presentation
The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published
More informationOccupational Therapy Working Group: Service Delivery review and Fee Review
Occupatinal Therapy Australia Victria Divisin Terms f Reference submissin Occupatinal Therapy Wrking Grup: Service Delivery review and Fee Review HDSG (TAC and VWA) July 2014 Occupatinal Therapy Australia
More informationAim The aim of a communication plan states the overall goal of the communication effort.
Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.
More informationPOSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position
Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin
More informationPOSITION NUMBER: LOCATION: Vancouver. DATE: February 2009
POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:
More informationKERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY
Bard f Directrs Meeting Reprt Subject: Gvernance Framewrk Date: 30 th Octber 2014 Authr: KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY Lead Directr: KERRY ROGERS BACKGROUND A Bard s prpsed
More informationPURPOSE The purpose of this Position Description (PD) is to assist the employee in the following areas:
PURPOSE The purpse f this Psitin Descriptin (PD) is t assist the emplyee in the fllwing areas: 1. Prvide them with a clear understanding f their rle within RCR Tmlinsn Ltd t assist the Cmpany reach its
More informationIT CHANGE MANAGEMENT POLICY
IT CHANGE MANAGEMENT POLICY Effective Date May 19, 2016 Crss-Reference 1. IT Operatins and Maintenance Plicy 2. IT Security Incident Management Plicy Respnsibility Apprver Review Schedule 1. Plicy Statement
More informationEJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008
',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100
More informationTeam Leader, Cyber Threat Management
Security Analyst Rle Specificatin Rle Title: Security Analyst Cyber Threat Management Business Unit: SBS (Suncrp Business Services) Lcatin: Brisbane Divisin: Crprate Shared Services Pay Band: 4 Department:
More informationITIL Foundation Certification Course v3 Information Technology Service Management (MIE-ITIL-FDN, 3 days)
ITIL Fundatin Certificatin Curse v3 Infrmatin Technlgy Service Management Curse Overview The purpse f the ITIL Fundatin certificate in IT Service Management is t certify that the candidate has gained knwledge
More informationImplementing an electronic document and records management system using SharePoint 7
Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f
More informationArmy DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012
Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut
More informationOffice of the Superintendent of Financial Institutions. Internal Audit Report. Human Resources Performance Management.
Office f the Superintendent f Financial Institutins Internal Audit Reprt n Human Resurces Perfrmance Nvember 2010 Table f Cntents 1. Backgrund...3 2. Audit Objectives, Scpe, Apprach, and Criteria...3 3.
More information7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK
7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK A Resurce Fr Supprt Emplyees Cpyright 2014, Fairfax Cunty Public Schls http://www.fcps.edu/hr/epd/evaluatins/supprt.shtml
More informationRecognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment
Recgnitin f Prir Learning (RPL) TAE40110 Certificate IV in Training and Assessment What is RPL? RPL recgnises that yu may already have the skills and knwledge needed t meet natinal cmpetency standards.
More informationInteractive Catchment Plan Project Brief. Background to the organisation. How will we achieve this? What is a rivers trust?
Interactive Catchment Plan Prject Brief Backgrund t the rganisatin The Suth East Rivers Trust is an envirnmental charity dedicated t the cnservatin and restratin f rivers in the suth east f England, including
More informationSTARplex Fitness Centre Manager
Annexure A: DRAFT 11/9/14 POSITION SPECIFICATION & DESCRIPTION FOR: STARplex Fitness Centre Manager Incumbent: T be selected Jb Analyst: General Manager Sign ff: General Manager Date: September 2014 Lcatin:
More informationSouth Australia Police POSITION INFORMATION DOCUMENT
Suth Australia Plice POSITION INFORMATION DOCUMENT Stream: Career Grup: Discipline: Classificatin: Service: Branch: Psitin Title: Administrative Services Cnsultancy and Infrmatin AO ASO-6 Infrmatin Systems
More informationWaitemata District Health Board, 15 Shea Terrace, Takapuna
Date: Octber 2015 Jb Title: Quality and Audit Manager Department: Planning, Funding and Outcmes Unit Lcatin: Waitemata District Health Bard, 15 Shea Terrace, Takapuna Reprting t: Directr Funding Direct
More informationCONTRACTORS GUIDE TO DEVELOPING AN ENVIRONMENTAL PROGRAM
CONTRACTORS GUIDE TO DEVELOPING AN ENVIRONMENTAL PROGRAM DRAFT May 2014 The Assciated General Cntractrs f America www.agc.rg Cpyright 2004 The Assciated General Cntractrs f America, Inc. The publisher
More informationHealth and Safety Training and Supervision
Intrductin: Health and Safety Training and Supervisin University f Nttingham is cmmitted t maintaining and develping standards f excellence in all aspects f its business. T that end, the University aspires
More informationProject Management Fact Sheet:
Prject Fact Sheet: Managing Small Prjects Versin: 1.2, Nvember 2008 DISCLAIMER This material has been prepared fr use by Tasmanian Gvernment agencies and Instrumentalities. It fllws that this material
More informationCS 360 Software Development Spring 2008 Tuesdays and Thursdays 3:30 p.m. 4:45 p.m.
CS 360 Sftware Develpment Spring 2008 Tuesdays and Thursdays 3:30 p.m. 4:45 p.m. Instructr: Ingrid Russell Office: Dana 343 email: irussell@hartfrd.edu http://uhaweb.hartfrd.edu/irussell Curse Descriptin:
More informationLEED Rating System Development
LEED Rating System Develpment Why are the LEED rating systems being updated? The hallmark f LEED and its ability t affect market transfrmatin is its cntinuus imprvement cycle that enables the rating system
More informationKey Steps for Organizations in Responding to Privacy Breaches
Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins
More informationCCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)
CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture
More informationDeveloping Expertise as Coaches of Teachers
Develping Expertise as Caches f Teachers Presented by: Elaine M. Bukwiecki, Ed.D. Assciate Prfessr f Literacy Educatin Presented at: 11 th Internatinal Writing Acrss the Curriculum Cnference Savannah,
More information17 Construction environmental management plan (CEMP)
17 Cnstructin envirnmental management plan (CEMP) Bur Happld Cntents 17 Cnstructin Envirnmental Management Plan (CEMP) 17-1 17.1 Intrductin 17-1 17.2 Intrductin t EMS 17-1 17.2.1 Plicy 17-2 17.2.2 Planning
More information