Environment Protection Authority
|
|
- Eustacia Allen
- 8 years ago
- Views:
Transcription
1 Envirnment Prtectin Authrity EPA Cmplaints Management Plicy Intrductin This plicy sets ut the purpse, principles and prcess fr hw custmer feedback, including cmplaints, will be managed in the EPA t imprve ur respnsiveness t cncerns, ur verall services and t supprt the Gvernment s Charter f Public Service Guarantee. The EPA Cmplaints Management Plicy is cnsistent with the principles f the Australian Standard - Guidelines fr cmplaint management in rganisatins AS/NZS 10002:2014. Plicy Statement The EPA welcmes feedback, including cmplaints, abut ur peratins r services. Feedback helps us identify pprtunities fr cntinuus imprvement t ensure that we are prviding high quality services and maintaining effective relatinships with ur stakehlders. The EPA is cmmitted t managing cmplaints in an accuntable, transparent and respnsive way. Purpse f this plicy The purpse f this plicy is t: Set ut a prfessinal, fair and cnsistent prcess fr the management f cmplaints abut the EPA s peratins r services; Fster an rganisatinal culture that accepts cmplaints as an pprtunity t imprve ur relatinships with stakehlders and services t industry, ther rganisatins and the cmmunity; Prvide a framewrk t supprt the Gvernment s Charter f Public Service Guarantee; Prvide infrmatin t the public n hw t ldge a cmplaint and hw the cmplaint will be managed; Identify the rles and respnsibilities f staff at each stage f the cmplaint handling prcess; and Prvide a system fr identifying pprtunities fr cntinuus imprvement thrugh the cmplaint management prcess. Page 1 f 9
2 Scpe This plicy applies t feedback abut services r peratins prvided by the EPA and cvers all directrate and branches that are invlved in any way in the prvisin f custmer services. This plicy des nt include the management f envirnmental reprts r cmplaints that the EPA receives in its rle as an envirnmental regulatr (e.g. cmplaints abut nise frm a licensed site) r the ldgement f any appeal available under law in relatin t a regulatry r planning decisin made by the EPA under the Envirnment Prtectin Act 1993, Radiatin Prtectin and Cntrl Act 1982, Develpment Act 1993 r any related legislatin. Definitins Cmplainant: persn, rganisatin r their representative (including clients, cnsumers, service users, custmers, etc.) making a cmplaint Cmplaint: expressin f dissatisfactin made t r abut an rganisatin, related t its prducts, services, staff r the handling f a cmplaint, where a respnse r reslutin is explicitly r implicitly expected r legally required Custmer: rganisatin r persn that receives a prduct r service Custmer satisfactin: custmer's perceptin f the degree t which the custmer's requirements have been fulfilled Custmer service: interactin f the rganisatin with the custmer thrughut the life cycle f a prduct r service Feedback: pinins, cmments and expressins f interest r cncern, made directly r indirectly, explicitly r implicitly t r abut the rganisatin, its prducts, services, staff r its handling f a cmplaint. Frmal cmplaint: is any cmplaint ldged verbally r in writing, including r nline, where the cmplainant expects a frmal investigatin r respnse. Serius cmplaint: is any cmplaint that: may result in legal actin civil, criminal r administrative (nt including appeals available under law in relatin t any regulatry r planning decisin made by the EPA), r alleges that a staff member has cntravened the Cde f Ethics fr the Suth Australian Public Sectr r EPA Cde f Cnduct Plicy, r relates t a matter f high significance (e.g. serius public cncern, serius envirnmental impact, r serius impact n the well-being f an individual r the cnduct f a business s peratins). Vexatius cmplainant: is a cmplainant wh is unreasnably persistent r, because f the frequency r nature f their cntacts with the EPA, hinder ur cnsideratin f their r ther peple s cmplaints. Guiding Principles f effective cmplaint handling The key features f an effective cmplaint handling system can be rganised accrding t the fllwing principles fr gd practice Enabling cmplaints 1.1 Peple Fcus: a peple-fcused and practive apprach t seeking and receiving feedback and cmplaints 1.2 Ensuring n detriment t cmplainant: ensure that cmplainants are nt adversely affected because f a cmplaint made by them r n their behalf 1.3 Visibility and transparency: ensure infrmatin abut hw and where t cmplain is well publicised 1.4 Accessibility: ensure that everyne has access t make a cmplaint, particularly peple wh may require additinal assistance r further appraches, such as peple with disabilities, peple living in reginal r remte areas, children, yung peple, the aged, and peple frm culturally and linguistically diverse backgrunds. 1 Cnsistent with Australian Standard - Guidelines fr cmplaint management in rganisatins AS/NZS 10002:2014 Page 2 f 9
3 1.5 N charges: a cmplainant shuld nt be charged a fee t cmplain 2. Managing Cmplaints 2.1 Respnsiveness: cmplaints shuld be acknwledged prmptly and addressed accrding t urgency. The cmplainant shuld be kept infrmed thrughut the prcess. 2.2 Objectivity and fairness: cmplaints shuld be managed in an bjective and unbiased manner. 2.3 Equity: cmplaints shuld be addressed in an equitable manner and in accrdance t this plicy. 2.4 Privacy and disclsure: persnally identifiable infrmatin abut any individual shuld nly be disclsed r used in cmpliance with all relevant privacy laws and ethical bligatins when managing a cmplaint. 2.5 Cmmunicatin: the rganisatin shuld prvide explanatins fr plicies, prcedures and decisins in its cmmunicatin with cmplainants and its staff, particularly frntline staff and staff handling cmplaints. 3. Managing the parties 3.1 Cnduct f parties: the rganisatin shuld implement plicies r guidelines, r bth, that make clear the behaviur expected f bth its staff and cmplainants. 3.2 Wrk health and safety: the rganisatin shuld develp, adpt and implement apprpriate plicies, prcedures and practices t ensure the health and safety f its staff invlved in cmplaint management, including identity prtectin if required. 3.3 Cmplaint invlving multiple parties: cnsideratin shuld be given t ptins fr crdinating cmmunicatin and infrmatin exchange with the cmplainant and between the parties. 3.4 Empwerment f staff: staff shuld be empwered t implement the cmplaints management plicy as relevant t their rle. 4. Accuntability, learning and preventin 4.1 Accuntability: respnsibilities fr cmplaint handling are clearly established, and cmplaints and respnses t them are mnitred and reprted t management and ther stakehlders. 4.2 Cntinuus Imprvement: respnding t and learning frm cmplaints shuld be an essential part f an rganisatin s cmmitment t cntinuus imprvement. 4.3 Preventin f nging disputes: the rganisatin shuld develp and implement systems that minimise the pssibility f cmplaints escalating int nging disputes. Respnsibilities EPA Chief Executive The Chief Executive is respnsible fr: encuraging an envirnment where custmer feedback is handled seriusly and thrughly ensuring an effective feedback management prcess, including cmplaints, is develped and in place fr the EPA ensuring apprpriate actins are implemented t eliminate r minimise similar prblems frm ccurring prmting the rights f custmers t prvide feedback, including cmplaints Executive The Executive is respnsible fr: apprving, reviewing and evaluating the implementatin and effectiveness f custmer feedback and cmplaints management plicy reviewing reprts n custmer feedback data and trend analysis identifying pprtunities and need fr service imprvements Page 3 f 9
4 appinting a cmplaints crdinatr Directrs The Directrs are respnsible fr: ensuring their Directrate manages custmer feedback in line with the EPA Cmplaints Management Plicy, infrming the Chief Executive f any serius cmplaints ensuring Directrate staff understands the plicy and prmte the custmer feedback prcess t custmers using cmplaints infrmatin fr the imprvement f service delivery. Managers Managers are respnsible fr: ensuring that the principles f cmplaints management are bserved and fr infrming staff f this plicy prviding training n cmplaints handling t all staff in cntact with custmers and cmplainants helping custmers t gain access t the cmplaints prcess respnding t systemic issues that arise as a result f individual cmplaints. Cmplaints Crdinatr The Cmplaints Crdinatr is a persn assigned by Executive t versee the prcess fr the management f frmal cmplaints and t prvide annual reprts t Executive. The psitin currently assigned t this rle is the Manager, Strategy & Executive Office. The Cmplaints Crdinatr is respnsible fr tasks as utlined in this Plicy and fr: establishing a prcess fr the management, recrd keeping and reprting f cmplaints reprting t executive n the cmplaints management prcess and recmmendatins fr imprvement Senir Officer The Senir Officer is a persn, at Manager r Directr level, designated t cnsider, investigate and respnd t the cmplainant. Depending n the nature f the cmplaint, the Senir Officer may be an fficer nt directly invlved in the prvisin f the service fr which the cmplaint has been ldged. The Senir Officer is respnsible fr tasks as utlined in this Plicy and fr: cmplying with the cmplaints management plicy treating cmplainants in a respectful and curteus manner investigating and respnding t cmplaints identifying pprtunities fr imprvement as a result f cmplaints Page 4 f 9
5 Cmplaints Management Framewrk Level Respnse Definitin 1 Frntline Cmplaints Management 2 Frmal Cmplaints Management Minr cmplaints received infrmally and dealt directly with the public and stakehlders by a frntline fficer r their team leader/manager. Cmplaints received frmally and dealt with thrugh the frmal cmplaints management prcess. Includes serius cmplaints. 3 Frmal Cmplaints t External Agency Frmal Cmplaints t External Agency relates t a cmplaint ldged with an external agency such as the State Ombudsman. Level 1 Frntline Cmplaints Management The EPA encurages all fficers dealing directly with the public and stakehlders t actively reslve any cncerns they encunter in the first instance. In many cases, staff can deal with straightfrward r minr cmplaints prmptly and successfully, either n their wn r thrugh discussins with their team leader r Manager. Cmplaints reslved infrmally and directly may nt be recrded unless the nature f the cmplaint is cnsidered significant in which case the staff, team leader r manager will prvide relevant infrmatin t the Cmplaints Crdinatr fr the cmplaint t be recrded. Any frmal cmplaints received by frntline staff shuld be escalated and managed in accrdance with the Frmal Cmplaint Management prcess. Level 2 Frmal Cmplaints Management Frmal Cmplaints relate t a cmplaint ldged verbally r in writing, including r nline, where the cmplainant expects a frmal investigatin r respnse. Frmal Cmplaints are managed thugh the frmal cmplaints management prcess. All frmal cmplaints will be recrded and tracked t ensure cmpliance with this plicy. Level 3 Frmal Cmplaints t External Agency Frmal External Cmplaints relates t a cmplaint ldged with an external agency such as the State Ombudsman. T ensure that cmplaints referred by an external agency are effectively managed, the Chief Executive will nminate a Senir Officer t engage with the external agency, review the matter and prvide a respnse. The cmplaint respnse will be signed by the Chief Executive r a persn nminated as a delegate. Page 5 f 9
6 Frmal Cmplaints Management Prcess Infrmatin n the cmplaints management plicy and prcess will be readily available t custmers n the EPA website and thrugh ther cmmunicatin material such as brchures. Infrmatin shuld be easy t read and understand and shuld be accessible t all custmers. The fllwing prcess will apply t ensure that frmal cmplaints are managed fairly, cnsistently and prmptly. Step 1: Receipt and Acknwledgement Frmal Cmplaints will be referred t the Cmplaints Crdinatr fr receipt and initial assessment Cmplainants will be sent an acknwledge thrugh a letter, r by phne within 5 wrking days f receipt and will be prvided with the details f the Cmplaint Crdinatr as a cntact fficer The Cmplaints Crdinatr will create a file fr each cmplaint thrugh the HUB fr tracking and recrds management purpses In sme instances, where a cmplaint reslutin is straightfrward and can be respnded t quickly, the acknwledgement and the reslutin f the cmplaint can be prvided in the same letter. Step 2: Initial Assessment Each cmplaint shuld be initially assessed in terms f criteria such as severity, safety implicatin, cmplexity, impact, and the need and pssibility f immediate actin The cmplaints crdinatrs may cntact the cmplainant directly by phne t clarify the scpe f the cmplaint r the expectatins frm the cmplainant The Cmplaints Crdinatr will refer the cmplaint t an apprpriate Senir Officer (at Manager r Directr level based n the nature f the cmplaint) fr investigatin and respnse t the cmplainant When managing serius cmplaints, the Cmplaints Crdinatrs will: Bring the cmplaint t the attentin f either the Directr Strategy and Business, Executive Directr Operatins r Chief Executive t determine the mst apprpriate senir fficer t review the matter and prvide a respnse If the cmplaint invlves an alleged cntraventin f the EPA Cde f Cnduct Plicy, refer the cmplaint t the Peple and Capability Branch fr determinatin f the apprpriate prcess fr the investigatin f alleged miscnduct Ensure that the EPA s respnse t the cmplaint is signed by a relevant Directr r the Chief Executive If the cmplaint relates t the actins f the Chief Executive, refer the cmplaint t the presiding member f the EPA Bard. The Cmplaints Crdinatr will have versight f the cmplaints management prcess and will mnitr respnses t ensure cmpliance with this plicy Step 3: Cnsideratin and Investigatin The Senir Officer will cnsider hw t address the issues raised in the cmplaint. This culd include wrking with the cmplainant t see if the issues can be apprpriately addressed, infrmal enquiries r a frmal investigatin int the cmplaint Every reasnable effrt shuld be made t investigate all the relevant circumstances and infrmatin surrunding a cmplaint. The level f investigatin shuld be cmmensurate with the seriusness, frequency f ccurrence and severity f the cmplaint The EPA will apply prcedural fairness by enabling affected persns t put their case frward and will cnsider all relevant infrmatin when preparing a respnse Page 6 f 9
7 The Senir Officer will establish nging cmmunicatin with the cmplainant and ther interested parties t keep them infrmed f actins, prgress, reasns fr decisins, ptential reslutins and t manage expectatins Step 4: Reslutin and Respnse Fllwing an apprpriate cnsideratin and investigatin step, the Senir Officer will prepare a suitable respnse, fr example, crrect the prblem and prevent it happening in the future. If the cmplaint cannt be immediately reslved, then it shuld be dealt with in a manner intended t lead t its effective reslutin as sn as pssible. The Senir Officer will prvide a written respnse t the cmplainant within 10 wrking days r up t 21 wrking days fr cmplex nes The Senir Officer will prvide a written ntificatin t the cmplainant within 10 wrking days if their cmplaint is cnsidered cmplex and will require additinal time fr a respnse Cmplainants will be prvided with details f any review mechanisms in place t address their cmplaint if they are unsatisfied with the EPA s respnse The Senir Officer shuld cntinue t mnitr the prgress f the cmplaint until all reasnable internal and external ptins f recurse are exhausted r the cmplainant is satisfied. At the time f clsing the cmplaint, the Senir Officer will ensure apprpriate recrds are kept including steps taken, the utcme and any fllw-up actin required. Step 5: Service Imprvement Any pprtunity fr imprvement identified during the management f the cmplaint shuld be ntified t the relevant Directr r Manager fr implementatin and included in the reprt t Executive. All cmplaints shuld be analysed t identify systematic, recurring and single incident prblems and trends, and t help eliminate the underlying causes f cmplaints. Management f habitual r vexatius cmplainants The EPA will make every effrt t investigate and respnd t cmplaints. At times thugh, the EPA will receive cmplaints frm vexatius r habitual cmplainants, and dealing with these cmplaints wuld be unnecessary diversin f the EPA s resurces. The fllwing prcess prvides guidance t staff regarding the classificatin and management f habitual r vexatius cmplainants: After receiving a cmplaint fr investigatin and respnse, the Senir Officer may recmmend that the cmplainant be treated as vexatius r habitual. In making this recmmendatin, the fficer must take the fllwing matters int regard: Whether there has previusly been due prcess in dealing with the cmplaint; Whether the cmplaints prcess has been exhausted, with n new and meaningful being prvided by the cmplainant; Whether the cmplainant cntinually changes the substance f a cmplaint r raises new issues t prlng the cmplaints reslutin prcess; Whether the cmplaint lacks substance r fcuses n trivial matters t the extent that it is ut f prprtin t its significance; Whether the cmplainant repeatedly des nt clearly identify the issues f the cmplaint despite reasnable effrts t identify them, and Whether the cmplainant refuses t c-perate with the cmplaints investigatin prcess while still wishing their cmplaint t be reslved. The Senir Officer must seek endrsement frm a Directr t treat a cmplainant as vexatius r habitual. Page 7 f 9
8 The cmplainant must be prvided with a written respnse within 10 wrking days f receipt f the cmplaint advising that: Reprting and Evaluatin the EPA is declining t review the cmplaint (r investigate the cmplaint any further) tgether with the reasns fr that decisin, and the cmplainant may ldge either an internal review f that decisin within 14 days t the Chief Executive, setting ut why their cmplaint has merit and shuld be investigated (r reinvestigated) r an external review directly with the Ombudsman. The Cmplaints Crdinatr will prvide a summary reprt t Executive each year (at the end f June) setting ut: number f cmplaints received (internal and frmal external) shrt descriptin f the nature f each cmplaint actin taken (including where a cmplainant was treated as vexatius r habitual r where the matter was referred t the Peple and Capability branch fr review), and any service imprvements made, r prpsed, as a result f the cmplaint received. The summary reprt will be published in the EPA s annual reprt. Page 8 f 9
9 Appendix A - Frmal Cmplaints Management Prcess Summary Steps Summary Timeframe Respnsibility Step 1: Receipt and Acknwledgement Step 2: Initial Assessment acknwledge receipt f the cmplaint thrugh a letter, r by phne create a file fr each cmplaint thrugh the HUB assess the cmplaint in terms f severity, safety implicatin, cmplexity, impact, and the need and pssibility f immediate actin refer the cmplaint t an apprpriate Senir Officer 5 wrking days Cmplaints Crdinatr Cmplaints Crdinatr Step 3: Cnsideratin and Investigatin cnsider hw t address the issues raised in the cmplaint investigate all the relevant circumstances and infrmatin surrunding a cmplaint enable affected persns t put their case frward and cnsider all relevant infrmatin nging cmmunicatin with the cmplainant and ther interested parties within 10 wrking days r up t 21 wrking days fr cmplex cmplaints Senir Officer Step 4: Reslutin and Respnse prvide a written respnse t the cmplainant prvide a written ntificatin t the cmplainant within 10 wrking days if their cmplaint is cnsidered cmplex and will require additinal time fr a respnse cntinue t mnitr the prgress f the cmplaint until all reasnable internal and external ptins f recurse are exhausted r the cmplainant is satisfied clse the cmplaint and ensure apprpriate recrds are kept including steps taken, the utcme and any fllw up actin required Senir Officer Step 5: Service Imprvement any pprtunity fr imprvement identified during the management f the cmplaint shuld be ntified t the relevant Directr r Manager analyse cmplaint t identify systematic, recurring and single incident prblems and trends, and t help eliminate the underlying causes f cmplaints As required Senir Officer and relevant Directr r Manager Reprting and Evaluatin prvide a summary reprt t Executive each year (at the end f June) publish summary reprt in the EPA s annual reprt. End f June each year Cmplaints Crdinatr Page 9 f 9
CROPREDY SURGERY Dr J Wright & Dr B Tucker
CROPREDY SURGERY Dr J Wright & Dr B Tucker POLICY - COMPLAINTS Intrductin The bjectives f the cmplaints plicy are as fllws. Any cmplaint is dealt with in an effective and timely manner The cmplainant is
More informationPersonal Data Security Breach Management Policy
Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner
More informationCASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT
CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles
More informationCustomer Care Policy
Custmer Care Plicy Page 1 f 12 CUSTOMER CARE POLICY Keighley & District Vlunteer Centre and Bradfrd Vlunteer Centre are independent charities that wrk in partnership t prmte vlunteering and t supprt lcal
More informationChange Management Process
Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses
More informationCUSTOMER SERVICE CHARTER
CUSTOMER SERVICE CHARTER LAST REVIEW September 2010 Plicy 1.6 NEXT REVIEW September 2012 MINUTE REF GF74/5-10 POLICY STATEMENT: 1.1 We are cmmitted t the timely, efficient, and cnsistent delivery f a range
More informationAudit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd
Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew
More informationHandling professional conduct complaints against doctors
Handling prfessinal cnduct cmplaints against dctrs Handling prfessinal cnduct cmplaints against dctrs Handling prfessinal cnduct cmplaints against dctrs Avant supprts: à a natinally cnsistent apprach t
More informationMSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER
MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend
More informationE-Business Strategies For a Cmpany s Bard
DATATEC LIMITED BOARD CHARTER / TERMS OF REFERENCE 1. CONSTITUTION The primary bjective f the Cmpany s Bard Charter is t set ut the rle and respnsibilities f the Bard f Directrs ( the Bard ) as well as
More informationKey Steps for Organizations in Responding to Privacy Breaches
Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins
More informationJob Profile Data & Reporting Analyst (Grant Fund)
Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract
More informationCOMPLIMENTS & COMPLAINTS POLICY AND PROCEDURE
COMPLIMENTS & COMPLAINTS POLICY AND PROCEDURE POLICY VERSION NUMBER 1 MEMBER OF STAFF RESPONSIBLE FOR POLICY Principal RECORD OF REVISIONS TO POLICY DATE DETAILS APPROVED BY May 2015 Finalised and added
More informationDraft for consultation
Draft fr cnsultatin Draft Cde f Practice n discipline and grievance May 2008 Further infrmatin is available frm www.acas.rg.uk CONSULTATION ON REVISED ACAS CODE OF PRACTICE ON DISCIPLINE AND GRIEVANCE
More informationBusiness Continuity Management Policy
Business Cntinuity Management Plicy Versin: 1.0 Last Amendment: Apprved by: Library Cuncil f New Suth Wales Plicy wner/spnsr: Directr, Operatins and Chief Financial Officer Plicy Cntact Officer: Senir
More informationHuman Resources Policy pol-020
Human Resurces Plicy pl-020 Versin: 2.00 Last amendment: Jul 2014 Next Review: Jul 2017 Apprved By: Cuncil Date: 04 May 2005 Cntact Officer: Directr, Office f Human Resurce Services INTRODUCTION The University
More informationRisk Management Policy AGL Energy Limited
Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...
More informationSECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM
Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain
More informationINFRASTRUCTURE TECHNICAL LEAD
1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure
More informationNursing Jobs Description and Profile of a Health & Medical Assistant
HOLY CROSS HOSPITAL JOB DESCRIPTION AND CANDIDATE PROFILE Jb title: Respnsible t: Accuntable t: Key wrking relatinships: Staff Nurse Ward Sister Directr f Clinical Services Directr f Clinical Services,
More informationBusiness Plan 2014-15
Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints
More informationNational Australia Bank Limited Group Disclosure & External Communications Policy
Natinal Australia Bank Limited Grup Disclsure & External Cmmunicatins Plicy Grup Disclsure & External Cmmunicatins Plicy Page 2 f 7 Grup Disclsure & External Cmmunicatins Plicy ( the Plicy ) 1. Overview
More informationDuty Statement Manager The Early Years at Seymour (TEYS)
Duty Statement Manager The Early Years at Seymur (TEYS) Psitin Title Respnsible T Time Fractin Status Salary and Cnditins Psitin Purpse: Manager The Early Years at Seymur (TEYS) Business Manager and Head
More informationInternal Audit Charter and operating standards
Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw
More informationJunior Medical Officer. Supervision Guideline SAMPLE ONLY
Junir Medical Officer Supervisin Guideline SAMPLE ONLY Versin 1.0 February 2011 The Junir Dctr Supervisin Guideline has been develped by SA IMET t prvide facilities with a plicy guideline. Facilities may
More informationGravesham Borough Council
Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager
More informationFINANCIAL SERVICES FLASH REPORT
FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent
More informationIT CHANGE MANAGEMENT POLICY
IT CHANGE MANAGEMENT POLICY Effective Date May 19, 2016 Crss-Reference 1. IT Operatins and Maintenance Plicy 2. IT Security Incident Management Plicy Respnsibility Apprver Review Schedule 1. Plicy Statement
More informationLINCOLNSHIRE POLICE Policy Document
LINCOLNSHIRE POLICE Plicy Dcument 1. POLICY IDENTIFICATION PAGE POLICY TITLE: ICT CHANGE & RELEASE MANAGEMENT POLICY POLICY REFERENCE NO: PD 186 POLICY OWNERSHIP: ACPO Cmmissining Officer: Prtfli / Business-area
More informationPADUA COLLEGE LIMITED ACN 072 693 700 ABN 20 072 693 700
PADUA COLLEGE LIMITED ACN 072 693 700 ABN 20 072 693 700 Plicy Title Versin Number Date Issued Critical Incident Management Plicy 2.0 Nvember 2007 Reviewed April 2010 June 2015 Definitin Critical incidents
More informationMulti-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021
Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada
More informationFINANCE SCRUTINY SUB-COMMITTEE
REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member
More informationBIBH Duty Statements and Governance chart reviewed and approved April 2014. BIBH Executive Governance & Management Arrangements
BIBH Duty Statements and Gvernance chart reviewed and apprved April 2014 BIBH Executive Gvernance & Management Arrangements BIBH COMMITTEE CEO - Paul O Cnnell Executive Secretary - Brian Firth Executive
More informationSERVICE DESK TEAM LEADER
1. PURPOSE OF POSITION The Service Desk Team Leader rle is respnsible fr managing the peratin f the Service Desk. This rle is crucial t ensuring custmer requirements are met in terms f cmmunicatin, priritising,
More informationAudit Committee Charter
Audit Cmmittee Charter Membership The Audit Cmmittee (the "Cmmittee") f the Bard f Directrs (the "Bard") f Philip Mrris Internatinal Inc. (the "Cmpany") shall cnsist f at least three directrs all f whm
More informationMalpractice and Maladministration Policy
TR340 Malpractice and Maladministratin Plicy This plicy aims t: Define malpractice and maladministratin in the cntext f CIM/CAM studying members, Accredited study centres (ASCs), examinatin centres, invigilatrs
More informationPOSITION NUMBER: LOCATION: Vancouver. DATE: February 2009
POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:
More informationEJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008
',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100
More informationPrivacy Breach and Complaint Protocol
Privacy Breach and Cmplaint Prtcl Effective: December 31, 2012 Apprved by: Le McKenna, CFO 1.0 General Privacy breaches and privacy cmplaints will be handled in accrdance with this prtcl. This prtcl is
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationTraining - Quality Manual
Training - Quality Manual 1 st Octber 2010 Babcck Internatinal Grup PLC www.babcck.c.uk/training Key Cntacts... Errr! Bkmark nt defined. Authrities...2 Intrductin t Babcck Internatinal Grup...3 Meeting
More informationRepresent New College Stamford at both national and regional events and serve on appropriate external committees.
JOB DESCRIPTION Pst: Reprts t: Respnsible fr: Executive Directr Partnerships & Skills Principal and Chief Executive Apprenticeship Develpment Manager Head f Marketing Business Sales Team Salary: Attractive
More informationHow To Write An Ehsms Training, Awareness And Competency Procedure
Envirnmental, Health & Safety Management System (EHSMS) Dcument Number: 00122 Issue Date: 05/07/2014 Training, Awareness and Cmpetency Prcedure Revisin Number: 7 Prepared By: Stalcup, Bryce Apprved By:
More information10 th May 2010. Dear Peter, Re: Audit Quality in Australia: A Strategic Review
10 th May 2010 Mr. Peter Levy Audit Quality Strategic Review Crpratins and Financial Services Divisin The Treasury Langtn Crescent PARKES ACT 2600 Dear Peter, Re: Audit Quality in Australia: A Strategic
More informationThank you for your interest in this leadership position. Please find enclosed an application and information package to assist you.
Applicatin fr the psitin f Assistant Principal Thank yu fr yur interest in this leadership psitin. Please find enclsed an applicatin and infrmatin package t assist yu. Attached are the fllwing: An applicatin
More informationDuration of job. Context and environment: (e.g. dept description, region description, organogram)
Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir
More informationUNIVERSITY INCIDENT PLANNING COMMITTEE TERMS OF REFERENCE
1. TITLE OF COMMITTEE UNIVERSITY INCIDENT PLANNING COMMITTEE University Incident Planning Cmmittee (IPC) 2. ESTABLISHMENT TERMS OF REFERENCE The University Incident Planning Cmmittee is established in
More informationCustomer Grievance Redressal Policy
Custmer Grievance Redressal Plicy Backgrund: Custmer Service is a key fcus area f the Bank. Custmer Service fr the Bank is a hlistic apprach targeting cnsistent imprvement in custmer experience and quality
More informationSELDOC Complaints policy 2011-2013 2
Cmplaints Plicy Reviewed by Clinical Gvernance Cmmittee Date effective December 2011 Supersedes March 2011 Next review date December 2013 Respnsible fr plicy Clinical Gvernance Cmmittee Apprved by Bard
More informationHuman Resurces Assistant - Career Range: JB, Job Requirements
Jb Title: Human Resurces Assistant (Numerus) Salary Range: 17,370-21,402 per annum (LC 4-5) Lcatin: Department: Headquarters, Huttn, Prestn Human Resurces Permanent / Temprary: Temprary until 31 March
More informationContact Officer Contact Telephone Closing Date
Rle Descriptin Business Services Manager Jb Ad Reference Jb Evaluatin N. 13378 TRIM N. 13/435215 Wrk Unit Lcatin Classificatin Jb Type Salary Range State Schl/State High Schl r ther educatin institutin
More information0820.02 Workers Disability Compensation Claims Procedures Issued: January 1, 1994 Revised: March 29, 2012
State f Michigan Administrative Guide t State Gvernment 0820.02 Wrkers Disability Cmpensatin Claims Prcedures Issued: January 1, 1994 Revised: March 29, 2012 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY:
More informationPOSITION DESCRIPTION: COUNSELLOR. The Counsellor will provide a service that is non judgemental, feminist, supportive and responsive.
POSITION DESCRIPTION: COUNSELLOR PURPOSE OF THE POSITION The Cunsellr will prvide a service that is nn judgemental, feminist, supprtive and respnsive. There are a number f Cunsellr rles within the rganisatin:
More informationOUR DISCIPLINARY POLICY
OUR DISCIPLINARY POLICY WHO is this plicy fr? Channel 4 emplyees wh ve passed their prbatinary perid Channel 4 managers This plicy des nt frm part f any emplyee s cntract f emplyment and we may amend it
More informationChapter 7 Business Continuity and Risk Management
Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity
More informationSerius Infrmatin Gvernance Incidents - OverVIEW
Serius Infrmatin Gvernance Incident Plicy UNIQUE REF NUMBER: AC/IG/019/V1.2 DOCUMENT STATUS: Apprved by Audit Cmmittee 19 June 2013 DATE ISSUED: June 2013 DATE TO BE REVIEWED: June 2014 1 P age AMENDMENT
More informationnbn is committed to identifying hazards, preventing workplace accidents and minimising dangerous health safety and environment incidents.
Incident & Hazard Reprting Overview At nbn we are safe, disciplined and reliable. nbn is cmmitted t preventing injury, illness and envirnmental harm by prviding a safe and healthy wrking envirnment fr
More informationGENERAL MOTORS COMPANY AUDIT COMMITTEE CHARTER. Most Recently Amended: December 8, 2015
GENERAL MOTORS COMPANY AUDIT COMMITTEE CHARTER Mst Recently Amended: December 8, 2015 Purpse The purpse f the Audit Cmmittee is t assist the Bard f Directrs f General Mtrs Cmpany in its versight f the
More informationCorporate Standards for data quality and the collation of data for external presentation
The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published
More informationHeythrop College Disciplinary Procedure for Support Staff
Heythrp Cllege Disciplinary Prcedure fr Supprt Staff Intrductin 1. This prcedural dcument des nt apply t thse academic-related staff wh are mentined in the Cllege s Ordinance, namely the Librarian and
More informationHealth and Safety Training and Supervision
Intrductin: Health and Safety Training and Supervisin University f Nttingham is cmmitted t maintaining and develping standards f excellence in all aspects f its business. T that end, the University aspires
More informationCMS Eligibility Requirements Checklist for MSSP ACO Participation
ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.
More informationNewborn Blood Spot Failsafe Solution (NBSFS) Operational Level Agreements. Part B: Child Health Record Department (CHRD) Users
Newbrn Bld Spt Newbrn Bld Spt Failsafe Slutin (NBSFS) Operatinal Level Agreements Part B: Child Health Recrd Department (CHRD) Users Versin 1.2 / May 2015 Uncntrlled when printed. T ensure yu have the
More informationVACANCY. SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) JOB LEVEL: 5
VACANCY POSITION: DURATION REGION: PORTFOLIO: SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) NATIONAL OFFICE OCEO JOB LEVEL:
More informationENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY
ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy
More informationProject Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES
Prject Open Hand Atlanta Effective Date: April 14, 2003 Health Insurance Prtability and Accuntability Act (HIPAA) The Health Insurance Prtability and Accuntability Act f 1996 (HIPAA) directs health care
More informationOregon State Library Customer Service Standards and Guidelines
Oregn State Library Custmer Service Standards and Guidelines Overview It is the gal f the State Library t prvide unifrm high-quality service t State Library custmers and t clleagues. High-quality custmer
More informationWiltshire College. Job Description. Public Relations Officer (Fixed term maternity cover) 5: 21,103 per annum Marketing and Communications Manager
Wiltshire Cllege Jb Descriptin Jb Title: Grade: Respnsible t: Lcatin: Public Relatins Officer (Fixed term maternity cver) 5: 21,103 per annum Marketing and Cmmunicatins Manager Trwbridge Intrductin All
More informationSuccession management in the Queensland Public Service
Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply
More informationCTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION
Pilt Guidelines 2006 CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Backgrund Children s Tumr Fundatin supprts research directed tward finding treatments fr neurfibrmatsis (NF) as well as effrts fcused
More informationPrivacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.
Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive
More informationFinance, Performance and Risk Committee 2014/2015
Finance, Perfrmance and Risk Cmmittee 2014/2015 Date f Meeting: 17 December 2014 Agenda Item: Click here t enter text. Subject: Infrmatin Gvernance Plicy Reprting Officer: Paul Byrne Lead IG Manager Aim
More informationMANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016
MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins
More informationCHANGE MANAGEMENT STANDARD
The electrnic versin is current, r when printed and stamped with the green cntrlled dcument stamp. All ther cpies are uncntrlled. DOCUMENT INFORMATION Descriptin Dcument Owner This standard utlines the
More informationIncident Management-Roles and Responsibilities
Enterprise Services Incident Management- Rles and Respnsibilities Fr Key Stakehlders Table f Cntents 1. Intrductin:... 2 2. Objective:... 2 3. In Scpe:... 2 4. Out f Scpe:... 3 5. Incident Management is
More informationData Protection Act Data security breach management
Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing
More informationKERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY
Bard f Directrs Meeting Reprt Subject: Gvernance Framewrk Date: 30 th Octber 2014 Authr: KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY Lead Directr: KERRY ROGERS BACKGROUND A Bard s prpsed
More informationProcess for Responding to Privacy Breaches
Prcess fr Respnding t Privacy Breaches 1. Purpse 1.1 This dcument sets ut the steps that ministries must fllw when respnding t a privacy breach. It must be read in cnjunctin with the Infrmatin Incident
More informationOffice of the Superintendent of Financial Institutions. Internal Audit Report. Human Resources Performance Management.
Office f the Superintendent f Financial Institutins Internal Audit Reprt n Human Resurces Perfrmance Nvember 2010 Table f Cntents 1. Backgrund...3 2. Audit Objectives, Scpe, Apprach, and Criteria...3 3.
More informationPENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK
Department f Health and Human Services OFFICE OF INSPECTOR GENERAL PENETRATION TEST OF THE INDIAN HEALTH SERVICE S COMPUTER NETWORK Inquiries abut this reprt may be addressed t the Office f Public Affairs
More informationGeneral Records Authority 33. Accredited Training
General Recrds Authrity 33 2012/00579704 Accredited Training February 2013 This is an accurate reprductin f the authrised recrds authrity cntent, created fr accessibility purpses CONTENTS INTRODUCTION
More informationJOB DESCRIPTION. Job Title: Business Intelligence Developer. Job Holder: Date: April 2016
JOB DESCRIPTION Jb Title: Business Intelligence Develper Jb Hlder: Date: April 2016 Business Intelligence Develper Versin 001 March 2016 Overview f rle Sciety and Grup rle: This rle is fr a Business Intelligence
More informationFinancial Accountability Handbook
Financial Accuntability Handbk >> Vlume 5 Reprting Systems Infrmatin Sheet 5.2 Preparatin f Financial Statements Intrductin The Financial Accuntability Act 2009 (the Act) and the Financial and Perfrmance
More informationInformation Technology Services. University of Maine System. Version 0.07. December 20, 2012
IT PROJECT MANAGEMENT OFFICE (PMO) CHARTER Infrmatin Technlgy Services University f Maine System Versin 0.07 December 20, 2012 Prepared by: Rbin Sherman Authrized by: [1] Table f Cntents EXECUTIVE SUMMARY...
More informationHow To Write A Scial Media Plicy
Scial Media Plicy Scial Media Plicy Recrd Number D14/78 Respnsible Manager Directr Business Supprt and Strategy Manager Custmer and Cmmunicatins Last reviewed 11 February 2014 Adptin reference Cuncil Reslutin
More informationOPEN INTERNET CODE OF PRACTICE:
OPEN INTERNET CODE OF PRACTICE: VOLUNTARY CODE OF PRACTICE SUPPORTING ACCESS TO LEGAL SERVICES AND SAFEGUARDING AGAINST NEGATIVE DISCRIMINATION ON THE OPEN INTERNET Intrductin This vluntary cde f practice
More informationOrganization Design Specialist
Organizatin Design Specialist Suthern Africa Regin BACKGROUND One f the key challenges t implementing the new strategic directin and especially the cmmitment t face the custmer (the child and the cmmunity)
More informationWHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy
WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin
More informationEqual Pay Audit 2014 Summary
Equal Pay Audit 2014 Summary Abut the dcument The fllwing summary is an abridged versin f Ofcm s equal pay audit 2014. In the full versin f the reprt we set ut ur key findings, cmment n any issues arising
More informationCreating an Ethical Culture and Protecting Your Bottom Line:
Creating an Ethical Culture and Prtecting Yur Bttm Line: Best Practices fr Crprate Cdes f Cnduct Nte: The infrmatin belw and all infrmatin n this website is nt meant t be taken as legal advice. Please
More informationJOB DESCRIPTION. Director of Contracting and Performance
JOB DESCRIPTION Directr f Cntracting and Perfrmance Jb Prfile Jb Title Directr f Cntracting and Perfrmance Respnsible t Chief Officer, Brent, Harrw and Hillingdn CCGs Accuntable fr Deliver the CCGs required
More informationPOLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES
POLISH STANDARDS ON HEALTH AND SAFETY AS A TOOL FOR IMPLEMENTING REQUIREMENTS OF THE EUROPEAN DIRECTIVES INTO THE PRACTICE OF ENTERPRISES M. PĘCIŁŁO Central Institute fr Labur Prtectin ul. Czerniakwska
More informationCommunicating Deficiencies in Internal Control to Those Charged with Governance and Management
Internatinal Auditing and Assurance Standards Bard ISA 265 April 2009 Internatinal Standard n Auditing Cmmunicating Deficiencies in Internal Cntrl t Thse Charged with Gvernance and Management Internatinal
More informationKey Steps to Responding to Privacy Breaches. Nova Scotia Freedom of Information and Protection of Privacy Review Office
Key Steps t Respnding t Privacy Breaches Nva Sctia Freedm f Infrmatin and Prtectin f Privacy Review Office ~ 1 ~ ~ 1 ~ 1 ~ Key Steps t Respnding t Privacy Breaches 1 Key Key Steps Steps t t Respnding
More informationAUDIT AND RISK COMMITTEE TERMS OF REFERENCE
AUDIT AND RISK COMMITTEE TERMS OF REFERENCE 1. TITLE OF COMMITTEE Audit and Risk Cmmittee 2. ESTABLISHMENT The Audit and Risk Cmmittee is established under Part 3 Sectin 19(1) f the Charles Darwin University
More informationExamples of conduct which may lead to disciplinary sanction under the Disciplinary Procedure may include but are not limited to the following:
Status: Plicy - verall statement f the psitin, intentin and directin f the rganisatin anchred in the values and principles f the rganisatin Title: Disciplinary Prcedure (includes Appeals Prcedure) Plicy
More informationDelaware Performance Appraisal System
Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated
More informationThere are a number of themed areas for which the Council has responsibility, and each of these is likely to generate debts of a specific type:
Wiltshire Cuncil Crprate Debt Recvery Plicy: 29102010 WILTSHIRE COUNCIL CORPORATE DEBT RECOVERY POLICY 1. Intrductin The Cuncil raises a significant prprtin f its ttal incmes thrugh lcal taxes and charges,
More informationFinancial advisory and taxation services in Australia
Financial advisry and taxatin services in Australia CPA Australia The Institute f Chartered Accuntants in Australia The Natinal Institute f Accuntants Intrductin: Access t financial and tax advice Cnsumers
More information