OE PROJECT MANAGEMENT GLOSSARY
|
|
- Stanley Morgan
- 8 years ago
- Views:
Transcription
1 OE PROJECT MANAGEMENT GLOSSARY ACCEPTANCE CRITERIA : thse criteria, including perfrmance requirements and essential cnditins that must be met befre the prject deliverables are accepted. ACTIVITY: an actin necessary t achieve a prject task and is the smallest unit f prject wrk. ASSUMPTIONS: factrs that, fr prject planning purpses, are cnsidered t be true and d nt require prf. BUDGET: the apprved funding estimate fr cmpleting the full scpe f prject wrk described in the wrk breakdwn structure. BUSINESS CASE: a written dcument that describes the reasns fr initiating a prject; it als describes the resurces, such as mney, staff time, and equipment, that are required t achieve the specific business gals. CHANGE CONTROL: the prcess f identifying, dcumenting, apprving r rejecting changes t the prject plan. CHANGE MANAGEMENT: is a structured apprach t shifting/transitining individuals, teams, and rganizatins frm a current state t a desired future state. It is an rganizatinal prcess aimed at empwering emplyees t accept and embrace changes in their current business envirnment. CHANGE MANAGER: plays a key rle in helping prjects meet business, schedule and budget bjectives. The Change Manager rle fcuses n the peple side f change including changes t business prcesses, systems and technlgy, jb rles and rganizatin structures. The primary fcus will be creating and implementing change management plans that minimize emplyee resistance and maximize emplyee engagement. The Change Manager will wrk t drive faster adptin, greater ultimate utilizatin and higher prficiency n the changes impacting emplyees in the rganizatin such that business results are achieved. COMMUNICATIONS MANAGEMENT PLAN: a dcument that describes the cmmunicatins needs fr a prject. It describes: hw, when, and in what frm prject infrmatin will be distributed wh will receive the infrmatin and the kinds they will receive. wh is respnsible fr preparing the infrmatin CONSTRAINT: a restrictin which is either internal r external t the prject that will restrict the perfrmance f the prject. Fr example, a fixed amunt f mney alltted fr a prject budget is a cst cnstraint, and a set date by which a prject must be cmpleted is a time cnstraint. 1 1
2 CRITICAL PATH: the chain f linked dependent prject tasks in a prject netwrk diagram that has the lngest required cmpletin time. The end date f a prject is dictated by the tasks that make up this critical chain f tasks. Any change t the time required t cmplete a task n the critical chain will impact the verall cmpletin date f the prject. DECOMPOSITION: a planning methd that divides the prject scpe and deliverables int smaller, mre manageable parts, until the wrk assciated with each part is defined in adequate detail s that members f the prject team can execute, mnitr, and cntrl all f the tasks required t fulfill the prject scpe. DELIVERABLE: any measurable, tangible, verifiable utcme, result, r item that must be prduced t cmplete a prject milestne. DURATION: the perid f time ver which a task is cmpleted. The duratin f a task may be dependent n r independent f the resurces assigned t perfrm the task. If a task has a fixed duratin, its duratin is nt affected by the amunt f resurces assigned t the task. FLOAT (SLACK): the amunt f time that a task in a prject netwrk diagram can be delayed withut causing a delay t: subsequent tasks (free flat) prject cmpletin date (ttal flat) An activity that has a ttal flat equal t zer is said t be a "critical activity", which means that a delay in the finish time f this activity will cause the entire prject t be delayed by the same amunt f time. FOCUS GROUP: a frm f qualitative research in which a grup f peple are asked abut such things as the business issues r functinality f a specific service r prduct. FUNCTIONAL OWNER: is respnsible fr the management f the design f the prject deliverable (utcme) with respect t business wrkflws, design f assciated system cmpnents, design f apprpriate system cntent, and the effective delivery and deplyment f the full slutin t end users. GANTT CHART: a ppular type f bar diagram that illustrates a prject schedule. Gantt charts illustrate the start and finish dates f the terminal elements and summary elements f a prject. The tasks and milestnes in the Gantt chart are taken frm the wrk breakdwn structure f the prject. Sme Gantt charts als shw the dependency relatinships between activities and can be used t shw the current schedule status f a prject. 2 2
3 LAG: the amunt f time after ne task is started r finished befre the next task can be started r finished. Lessns Learned: the learning gained frm the prcess f perfrming a prject. Lessns may be learned during any phase f the prject and shuld be dcumented s ther prject teams can benefit frm the knwledge gained. MILESTONE: a scheduled event signifying the cmpletin f a majr deliverable r a set f related deliverables. Typically, the prject will be divided int five t ten majr milestnes. Each milestne has a deliverable and a cmpletin date assciated with it, and has acceptance criteria in the descriptin f a deliverable. PORTFOLIO MANAGEMENT: the centralized management f ne r mre prject prtflis, including the identificatin, priritizatin, authrizatin, management and cntrl f the prjects, t achieve specified rganizatinal gals. PROGRAM: a grup f related prjects managed in a crdinated manner t btain the benefits that culd nt be achieved by managing them separately. PROGRESSIVE ELABORATION: the prcess f cntinuusly imprving and refining a prject plan as mre infrmatin becmes available t the prject team. This iterative prcess allws the prject team t create better estimates and mre cmplete plans as the prject prceeds. PROJECT: a temprary and ne-time undertaking that has the fllwing five characteristics: is a ne-time event creates unique prducts r services has time and cst cnstraints is cmpleted against certain specificatins (requirements) has a defined start and end date cnsumes resurces (e.g., mney, peple, material, and equipment) PROJECT ACCEPTANCE REPORT: a dcument that is used t cnfirm that the deliverables f the prject, as stated in the prject charter, meet the specified acceptance criteria described in the charter. The fficial custmer fr the prject evaluates and signs ff n each deliverable. 3 3
4 PROJECT CHARTER: a statement f the scpe, bjectives, and participants in a prject. It prvides: a descriptin f the prject bjectives a list f prject assumptins a descriptin f prject scpe a list f prject milestnes a list f key prject stakehlders a descriptin f the rles and the respnsibilities f the prject team members and ther key stakehlders a descriptin f prject funding and ther resurces a list f high-level prject risks authrity f the prject manager apprval f the charter by the prject's spnsr The charter is signed by the spnsr t authrize the prject t cmmence and use the specified resurces. PROJECT MANAGEMENT: the discipline f rganizing and managing resurces (e.g., peple, mney, materials, and equipment) in such a way that the prject meets: the defined prject scpe the time and cst cnstraints the functinal requirement and technical specificatins the custmers' expectatins the required quality set frth in the prject scpe PROJECT MANAGEMENT OFFICE (PMO): a department that an rganizatin can establish t define and maintain the standard practices that it uses fr prject management. By intrducing standardized and repeatable practices, the PMO seeks t imprve the success f an rganizatin's prjects. A PMO is als the surce f dcumentatin, guidance, and metrics n the practice f prject management. It may als be respnsible fr centrally managing prjects under its supervisin and helping an rganizatin's leadership t evaluate prpsed strategic prjects. PROJECT MANAGEMENT PROFESSIONAL (PMP): a certificatin in prject management ffered by the Prject Management Institute. 4 4
5 PROJECT MANAGER: a temprary psitin held by the persn respnsible fr the verall prject management prcess and ultimately, fr the success f the prject. The prject manager has the fllwing respnsibilities: PROCESS RESPONSIBILITIES Identifies, tracks, manages and reslves prject issues. Practively disseminates prject infrmatin t all stakehlders. Identifies, manages, and mitigates prject risk. Ensures that the slutin is f acceptable quality. Practively manages scpe t ensure that nly what was agreed t is delivered, unless changes are apprved thrugh scpe management. Defines and cllects metrics t measure the prject's prgress. Manages the verall schedule t ensure wrk is assigned and cmpleted n time and within budget. PEOPLES RESPONSIBILITIES Serves as the prject team leader. Prject leadership is abut cmmunicating the visin f the prject and getting the team t accept it and strive t achieve it. Ensures the prject team members fllw the standard prcesses and prcedures. Sets reasnable, challenging, and clear expectatins fr team members, and hlds them accuntable fr meeting the expectatins. This includes prviding gd perfrmance feedback t team members. Emplys team-building skills s that the peple wrk tgether well, and feel mtivated t wrk hard fr the sake f the prject and their team members. Uses practive verbal and written cmmunicatin skills, including gd, active listening skills. PROJECT METHODOLOGY: a set f specified practices, techniques, and rules used in prject management. The mst cmmn prject methdlgy used in the United States is the ne created by the Prject Management Institute. This methdlgy is cmpsed f five phases: 1. INITIATION invlves the analysis f a prpsed prject, definitin f the preliminary prject scpe, creatin f the prject charter, and apprval f the prject charter by the spnsr. 5 5
6 2. PLANNING invlves the creatin f the prject management plan including: a mature wrk breakdwn structure a prject netwrk diagram a prject wrk schedule a risk management plan a prject cmmunicatins plan 3. EXECUTION invlves the prject team perfrming the wrk f the prject as specified in the prject plans. 4. MONITOR AND CONTROL invlves measuring the prgress f the wrk cnducted during the executin phase f a prject t ensure the prject team is meeting perfrmance bjectives and taking crrective actins as needed t achieve the prject bjectives. 5. CLOSURE invlves all the prcesses required t terminate prject activities and transfer the prducts and services created by the prject t peratins. Als includes dcumenting the lessns learned frm the prject and archiving the prject dcumentatin. Fr sme prjects, these phases are cnducted as separate sub-prjects. Fr example, the five phases may be divided t three separate sub-prjects cnducted in the fllwing sequence: 1. Initiatin 2. Planning 3. Executin, Mnitr and Cntrl, and Clsure At the end f the each sub-prject, apprpriate rganizatinal leaders will decide if the prject team shuld carry ut the next prpsed sub-prject. PROJECT METRICS: a way t measure if a prject is being develped n time and n budget by tracking the prgress f prject milestnes. PROJECT MILESTONE: a scheduled event signifying the cmpletin f a majr deliverable r a set f related deliverables fr a prject. PROJECT NETWORK DIAGRAM: a schematic depicting the sequence in which a prject's tasks are t be cmpleted and the interdependencies amng the prject tasks. 6 6
7 PROJECT OBJECTIVE: describes the business bjective that the prject seeks t address; explains hw the prject will add value t the rganizatin and what strategic pririties are being addressed. PROJECT PHASE: a set f lgically related prject activities t accmplish the cmpletin f a majr prject deliverable. Phases are usually cmpleted sequentially but will smetimes verlap. PROJECT PORTFOLIO: a cllectin f prjects that are gruped tgether t achieve the strategic business bjectives f an rganizatin. PROJECT REQUIREMENT: a functin r cnditin that must be met by a prduct, system, r service as specified in the prject plans and cntracts. PROJECT SCOPE: defines the bundaries f the prject. The scpe describes what will be delivered where, when, and hw. It describes the services, functins, systems, slutins, r tangible prducts fr which the spnsr will take delivery. The scpe shuld include: the majr bjectives that the prject is expected t accmplish the key time, financial, technical, and legal cnstraints the significant assumptins PROJECT STATUS REPORT: cmmunicates the status f a prject. This reprt is a tl fr prject managers t: infrm stakehlders abut the prgress f the prject raise issues request assistance as needed Prject status reprts are usually prepared and distributed n a weekly r bi-weekly basis. PROJECT TEAM: a grup f peple wrking tgether n a cmmn gal, the accmplishment f a successful prject. Typically, a prject team cnsists f a prject manager and ne r mre subject matter experts divided int three t twelve cre and extended team members. Cre Team Member: typically wns ne r mre prject deliverables and is dedicated t the prject full time. Extended Team Member: prvides part-time supprt fr specific prject tasks. 7 7
8 RADIO LIST: a dcument that is used during a prject meeting t capture issues that cannt be reslved during the meeting but shuld be remembered and addressed by the prject team. The term RADIO is an acrnym fr the five categries used t classify the issues: Risks Assumptins Definitins Issues Opprtunities RAPID ANALYSIS: is an rganizatinal design tl used t cdify individuals rles in making decisins t imprve decisinmaking prcesses, increase verall decisin effectiveness, and eliminate unnecessary csts. RESERVE: a prtin f the prject budget reserved by the prject manager and spnsr t mitigate prject risks. RISK: an uncertain event r cnditin that, if it ccurs, has a negative effect n a prject's bjectives. The prject team devises plans t identify and mitigate risks based upn the prbability and impact f the events. RISK ASSESSMENT: the determinatin f quantitative r qualitative value f risk related t a specified situatin and an identified threat t the prject. Risk assessment is a cmmn first step in a risk management prcess. RISK MANAGEMENT: a structured apprach t managing prject uncertainty thrugh a sequence f activities including risk identificatin and assessment. Prject team members develp strategies t manage and mitigate risks based upn the prbability f the risk ccurring and the impact t the prject if the risk event ccurs. These risk management strategies include: transferring the risk t anther party aviding the risk reducing the negative effect f the risk. accepting sme r all f the cnsequences f a particular risk RISK REGISTER (RISK LOG): a tl cmmnly used in prject planning that cntains infrmatin n all f the prject risks identified by the prject team including: 8 8
9 a descriptin f the risks a summary f the analysis f the risk including the prbability f the risk ccurring and the impact t the prject if it ccurs plans t respnd t the risk SPONSOR: the persn wh has ultimate authrity ver the prject. The spnsr prvides prject funding, reslves issues and scpe changes, apprves majr deliverables, and prvides high-level directin. The spnsr psitin ends when the prject is cmplete. As a practical matter, the prject spnsr needs the prject deliverables, and typically prvides the funding t get the jb dne. Fr internally driven prjects, the spnsr may nt pay fr the prject but is recgnized as the wner f the prject alng with the utilized resurces. The prject manager lks t the prject spnsr t prvide the required help t acquire needed resurces and t help navigate the prject plitics, especially the blending f stakehlder requirements. STAKEHOLDER: any persn r grup that is affected by the executin and success r failure f a prject. This includes team members, resurce wners, end users, and peratinal wners f the prject utcmes. A prject's spnsr is the mst imprtant stakehlder. STEERING COMMITTEE: represents the critical stakehlder grups in the verall gvernance f a prject, prgram, r functinal area: review and advise the prject charter fr quality, accuracy and strength f business case; review prgress against the prject plan; review and recmmend changes t the business case; review and recmmend majr changes t prject resurcing, timelines, scpe, bjectives, csts, etc.; participate in the identificatin f prject risks and mitigatin plans; identify the impact n campus systems and prcesses; reslve escalated prject issues; reslve cnflicts between stakehlder grups; reslve issues that crss departmental bundaries; cultivate crss departmental cllabratin; prvide supprt and guidance fr sensitive plitical issues; raise plicy issues fr cnsideratin and reslutin; and review prject status and the achievement f prject milestnes. SUCCESS MEASUREMENT: a metric that helps the prject team determine if prject deliverables will meet the expectatins f the stakehlders. These metrics can als be used t gauge the status f the scpe, cst, and delivery date. A prperly designed set f success measurements can prvide the team with early ntice f emerging prblems s actin can be taken t mitigate them. TASK: an actin necessary t achieve a prject milestne. The wrk invlved t achieve a task is further brken ut int activities. TASK DEPENDANCY: refers t whether a task can be perfrmed in islatin r must wait t be perfrmed after anther task is finished r started. Fr example, befre yu can pur a glass f water, yu need a glass and water surce. 9 9
10 TRIPLE CONSTRAINTS: a cmmn mdel fr lking at the relative pririty and interdependence f a prject's cnstraints f time, cst, and scpe. The spnsr defines the pririty f each f these cnstraints in a prject. WORK BREAKDOWN STRUCTURES (WBS): a prject management tl used t divide the ttal prject scpe int manageable pieces f wrk. It is typically presented as an utline r a tree diagram. The higher levels f a WBS describe deliverables and planned utcmes, and the lwest level f the WBS describe the tasks required t cmplete the deliverables and utcmes. The wrk breakdwn structure is used t create the wrk schedule. WORK PLAN (SCHEDULE): a prject dcument that describes the milestnes, tasks, activities, deliverables, and related infrmatin that are significant t the prject. These key elements f a prject wrk schedule must be cmpleted n-time and nbudget fr a prject t be successful and therefre require mnitring by the prject manager and stakehlders. The status f the prject wrk schedule is reprted in the prject status reprt. 10
Change Management Process For [Project Name]
Management Prcess Fr [Prject Name] i 1 Intrductin The is fllwed during the Executin phase f the Prject Management Life Cycle, nce the prject has been frmally defined and planned. 1.1 What is a Management
More informationChange Management Process
Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses
More informationCDC UNIFIED PROCESS PRACTICES GUIDE
Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Risk Management and t describe the practice verview, requirements, best practices, activities, and key terms related t these
More informationInformation Technology Services. University of Maine System. Version 0.07. December 20, 2012
IT PROJECT MANAGEMENT OFFICE (PMO) CHARTER Infrmatin Technlgy Services University f Maine System Versin 0.07 December 20, 2012 Prepared by: Rbin Sherman Authrized by: [1] Table f Cntents EXECUTIVE SUMMARY...
More informationCMS Eligibility Requirements Checklist for MSSP ACO Participation
ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.
More informationHow to Reduce Project Lead Times Through Improved Scheduling
Hw t Reduce Prject Lead Times Thrugh Imprved Scheduling PROBABILISTIC SCHEDULING & BUFFER MANAGEMENT Cnventinal Prject Scheduling ften results in plans that cannt be executed and t many surprises. In many
More informationITIL Release Control & Validation (RCV) Certification Program - 5 Days
ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationChapter 7 Business Continuity and Risk Management
Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity
More informationInternal Audit Charter and operating standards
Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw
More informationFY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance
Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table
More informationArmy DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012
Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut
More informationA project manager may choose to use a combination or hybrid of agile and waterfall processes on a project. Here, we describe only the agile process.
Intrductin Agile Prcess Jbaid The IT Prject Management Office designed the Agile prcesses t prvide the prject team the flexibility t tailr / adjust the prcess t supprt the needs and cmplexity f the prject.
More informationGUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN
Gvernment f Newfundland and Labradr Office f the Chief Infrmatin Officer Infrmatin Management Branch GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Guideline (Definitin): OCIO Guidelines derive frm
More informationMajor capital investment in councils. Good practice checklist for project managers
Majr capital investment in cuncils checklist fr prject managers Prepared by Audit Sctland March 2013 b The Accunts Cmmissin The Accunts Cmmissin is a statutry, independent bdy which, thrugh the audit prcess,
More informationENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY
ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy
More informationGeneral Information Project Title. Enterprise Service Management Reporting 7/3/2012 Project Manager Phone Email
Prject Charter General Infrmatin Prject Title Date Enterprise Service Management Reprting 7/3/2012 Prject Phne Email Jdi Muller 415.476.2821 Jdi.Muller@ucsf.edu Executive Spnsr Phne Email Opinder Bawa
More informationCDC UNIFIED PROCESS PRACTICES GUIDE
Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Business Case and t describe the practice verview, requirements, best practices, activities, and key terms related t these
More informationCASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT
CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles
More informationJob Classification Details Department Job Function Job Family Job Title Job Code Salary Level
Jb Classificatin Details Department Jb Functin Jb Family Jb Title Jb Cde Salary Level Chief Diversity Office Marketing, Cmmunicatins, & Outreach Cmmunicatin/Cnstituent Relatins Cmmunicatins Crdinatr PMP1
More informationProfessional Leaders/Specialists
Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and
More informationIncident Management-Roles and Responsibilities
Enterprise Services Incident Management- Rles and Respnsibilities Fr Key Stakehlders Table f Cntents 1. Intrductin:... 2 2. Objective:... 2 3. In Scpe:... 2 4. Out f Scpe:... 3 5. Incident Management is
More information1.2 Supporting References For information relating to the Company Hardware Request project, see the SharePoint web site.
Hardware Request System Visin 1 Intrductin 1.1 Dcument Purpse and Scpe This dcument utlines the visin fr the Hardware Request system. The purpses f this dcument are t: Identify and agree n the prblems
More informationWhat is Software Risk Management? (And why should I care?)
What is Sftware Risk Management? (And why shuld I care?) Peter Kulik, KLCI, Inc. 1 st Editin, Octber 1996 Risks are schedule delays and cst verruns waiting t happen. As industry practices have imprved,
More information2 DAY TRAINING THE BASICS OF PROJECT MANAGEMENT
2 DAY TRAINING THE BASICS OF PROJECT MANAGEMENT BASICS f Prject management 1.1. Objectives All participants will learn abut prject-based wrking by getting hands-n experience f a number f techniques. The
More informationInformation Technology Department REQUEST FOR PROPOSALS
Infrmatin Technlgy Department REQUEST FOR PROPOSALS Identity and Access Management Service Design and Technlgy Implementatin January 11, 2013 Prpsals due by 4 p.m. n February 1 st, 2013 Attachment 2 Prject
More informationRisk Management Policy AGL Energy Limited
Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...
More informationData Warehouse Scope Recommendations
Rensselaer Data Warehuse Prject http://www.rpi.edu/datawarehuse Financial Analysis Scpe and Data Audits This dcument describes the scpe f the Financial Analysis data mart scheduled fr delivery in July
More informationPOSITION NUMBER: LOCATION: Vancouver. DATE: February 2009
POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:
More informationAim The aim of a communication plan states the overall goal of the communication effort.
Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.
More informationINFRASTRUCTURE TECHNICAL LEAD
1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure
More informationCommunity Support Programs N9 Organizational Internship Program
NAVY REGION SOUTHWEST Cmmunity Supprt Prgrams N9 Organizatinal Internship Prgram April 2011 Cntents Prgram... 3 Purpse... 3 Outcme... 3 Duratin... 3 Definitins... 3 Eligibility... 4 Prcess... 5 Participating
More informationBasics of Supply Chain Management
The Champlain Valley APICS Chapter is a premier prfessinal assciatin fr supply chain and peratins management and wrking tgether with the APICS rganizatin the leading prvider f research, educatin and certificatin
More informationPOLICY 1390 Information Technology Continuity of Business Planning Issued: June 4, 2009 Revised: June 12, 2014
State f Michigan POLICY 1390 Infrmatin Technlgy Cntinuity f Business Planning Issued: June 4, 2009 Revised: June 12, 2014 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY: Plicy fr Infrmatin Technlgy (IT)
More informationSTATE OF MICHIGAN PROJECT MANAGEMENT METHODOLOGY
STATE OF MICHIGAN PROJECT MANAGEMENT METHODOLOGY Michigan Department f Technlgy, Management & Budget www.michigan.gv/suite May 2014 Versin 4.0 Revisin Histry REVISION HISTORY Revisin Date Sectin(s) Summary
More informationFY 2014 Senior Executive Service Performance Appraisal System Opening Guidance
Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Executive Service Perfrmance Appraisal System Opening Guidance Table f Cntents Cntents I. eperformance
More informationKey Steps for Organizations in Responding to Privacy Breaches
Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins
More informationSECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM
Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain
More informationProcess Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission
Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.
More informationCharlotte-Mecklenburg Schools Elementary School Grading Procedures Plan
Charltte-Mecklenburg Schls Elementary Schl Grading Prcedures Plan CMS Visin Charltte-Mecklenburg Schls prvides all students the best educatin available anywhere, preparing every child t lead a rich and
More informationApplying Governance to Data Center Migration Projects
MultiTek LLC A Prfessinal Data Center Relcatin Cmpany Applying Gvernance t Data Center Migratin Prjects White Paper Written by: Bb Fitch, PMP, Engagement Manager July 2014 Table f Cntents Cntents IT Gvernance...3
More informationResearch Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012
Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.
More informationOnline Learning Portal best practices guide
Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online
More informationMSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER
MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend
More informationTITLE: Supplier Contracting Guidelines Process: FIN_PS_PSG_050 Replaces: Manual Sections 6.4, 7.1, 7.5, 7.6, 7.11 Effective Date: 10/1/2014 Contents
TITLE: Supplier Cntracting Guidelines Prcess: FIN_PS_PSG_050 Replaces: Manual Sectins 6.4, 7.1, 7.5, 7.6, 7.11 Cntents 1 Abut university supplier cntracting... 2 2 When is a cntract required?... 2 3 Wh
More informationRequest for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply
Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t
More informationITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days
ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management
More informationSpecialisation in Construction Management
Subject: Specialisatin in Cnstructin Management Duratin: 3-5 th semester Status: The specialisatin f the elective curse f study ECTS credits: 25 Cntents f the elective curse f study: The elective Cnstructin
More informationSystems Support - Extended
1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets
More informationService Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S
Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...
More informationAudit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd
Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew
More informationREQUEST FOR PROPOSAL FOR SHAREPOINT LEGISLATIVE MANAGEMENT SERVICES
REQUEST FOR PROPOSAL FOR SHAREPOINT LEGISLATIVE MANAGEMENT SERVICES The Wyming Legislature is at a pivtal pint in the management f its infrmatin and we are lking fr an accmplished firm with SharePint technlgy
More informationThe actions discussed below in this Appendix assume that the firm has already taken three foundation steps:
MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply
More informationSystems Load Testing Appendix
Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part
More informationIT Help Desk Service Level Expectations Revised: 01/09/2012
IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+
More informationPhi Kappa Sigma International Fraternity Insurance Billing Methodology
Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t
More informationOakland County Department of Information Technology Project Scope and Approach
Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Leadership Grup: Curts Department: Circuit Curt Divisin: Family Prject
More informationProject Management Fact Sheet:
Prject Fact Sheet: Managing Small Prjects Versin: 1.2, Nvember 2008 DISCLAIMER This material has been prepared fr use by Tasmanian Gvernment agencies and Instrumentalities. It fllws that this material
More informationThe Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant
The Allstate Fundatin Dmestic Vilence Prgram 2015 Mving Ahead Financial Empwerment Grant Due Date: September 1, 2015 Online applicatin: https://www.grantrequest.cm/sid_1010?sa=sna&fid=35296 The Allstate
More informationSuccession Planning & Leadership Development: Your Utility s Bridge to the Future
Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,
More informationITIL Foundation Certification Course v3 Information Technology Service Management (MIE-ITIL-FDN, 3 days)
ITIL Fundatin Certificatin Curse v3 Infrmatin Technlgy Service Management Curse Overview The purpse f the ITIL Fundatin certificate in IT Service Management is t certify that the candidate has gained knwledge
More informationOFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager
JOB SPECIFICATION FUNCTION JOB TITLE REPORTING TO GRADE WORK PATTERN LOCATION IT & Digital Netwrk Services Analyst Netwrk Services Team Manager Band D Full-time Birmingham TRAVEL REQUIRED Occasinally ROLE
More informationIT CHANGE MANAGEMENT POLICY
IT CHANGE MANAGEMENT POLICY Effective Date May 19, 2016 Crss-Reference 1. IT Operatins and Maintenance Plicy 2. IT Security Incident Management Plicy Respnsibility Apprver Review Schedule 1. Plicy Statement
More informationEntrepreneur Purchasing Recommendations for CRM
Entrepreneur Purchasing Recmmendatins fr CRM Salesbm.cm Mst business wners wuld tend t agree that they dn't necessarily think f themselves as entrepreneurs, they are just peple running a business, making
More informationChapter 7: Creating a Flexible Organization GBS151, Class 12191 June 11, 2013 Notes Compiled by Nicolas C. Rouse, Instructor, Phoenix College
Chapter Objectives 1. Understand what an rganizatin is and identify its characteristics. 2. Explain why jb specializatin is imprtant. 3. Identify the varius bases fr departmentalizatin. 4. Explain hw decentralizatin
More informationConsiderations for Success in Workflow Automation. Automating Workflows with KwikTag by ImageTag
Autmating Wrkflws with KwikTag by ImageTag Cnsideratins fr Success in Wrkflw Autmatin KwikTag balances cmprehensive, feature-rich Transactinal Cntent Management with affrdability, fast implementatin, ease
More informationGrant Application Writing Tips and Tricks
Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,
More informationOrganizational Capacity Audit Tool. Prepared by. Esther Wachira Global e-schools and Communities Initiative September 2009
Organizatinal Capacity Audit Tl Prepared by Esther Wachira Glbal e-schls and Cmmunities Initiative September 2009 Table f Cntents Backgrund... 3 Intrductin... 5 Definitin f Organizatinal Capacity... 5
More informationDALBAR Due Diligence: Trust, but Verify
BEST INTEREST INVESTMENT RECOMMENDATIONS Advisr Rle under Best Interest Regulatins January 27, 2016 In the era when the cntractual bligatin is t act in the client s best interest, investment decisins can
More informationWriting a Project Management Plan
Writing a Prject Management Plan Wh is this Guidance Fr? This guidance is fr anyne cmpleting a Prject Management Plan in supprt f a Full Applicatin fr prject funding frm Advantage West Midlands. What is
More informationMaintain a balanced budget primarily the General & Park Funds
EXHIBIT B City f Chic Budget Cntingency Plan P The purpse f the Budget Cntingency Plan is t establish a guideline and general apprach t respnd t adverse financial and ecnmic cnditins that culd negatively
More informationProject and Contract Management Guideline November 2015
Prject and Cntract Management Guideline Nvember 2015 P a g e 1 Table f Cntents 1. INTRODUCTION... 5 2. THE NEED FOR A PROJECT/CONTRACT MANAGEMENT GUIDELINE... 6 3. PURPOSE OF THE GUIDELINE... 7 4. WHAT
More informationITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days
ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing
More informationRecognition of Prior Learning (RPL) TAE40110 Certificate IV in Training and Assessment
Recgnitin f Prir Learning (RPL) TAE40110 Certificate IV in Training and Assessment What is RPL? RPL recgnises that yu may already have the skills and knwledge needed t meet natinal cmpetency standards.
More informationJob Profile Data & Reporting Analyst (Grant Fund)
Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract
More informationOrganizational Capacity. Audit Tool
Organizatinal Capacity Audit Tl Prepared by Esther Mwiyeria Wachira, GeSCI Cpyright ntice This dcument is prvided under a Creative Cmmns License f Attributin- NnCmmercial-ShareAlike. Fr mre infrmatin n
More informationSERVICE DESK TEAM LEADER
1. PURPOSE OF POSITION The Service Desk Team Leader rle is respnsible fr managing the peratin f the Service Desk. This rle is crucial t ensuring custmer requirements are met in terms f cmmunicatin, priritising,
More informationComputer Relocation Services
Cmputer Relcatin Services Cmputer Relcatin Services Data Center and Cmputer Equipment Prject Methdlgy Overview Implement a data center relcatin Methd There are several ptins, and interpretatins t a data
More informationCHANGE MANAGEMENT STANDARD
The electrnic versin is current, r when printed and stamped with the green cntrlled dcument stamp. All ther cpies are uncntrlled. DOCUMENT INFORMATION Descriptin Dcument Owner This standard utlines the
More informationDuration of job. Context and environment: (e.g. dept description, region description, organogram)
Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir
More information9 ITS Standards Specification Catalog and Testing Framework
New Yrk State ITS Standards Specificatin Develpment Guide 9 ITS Standards Specificatin Catalg and Testing Framewrk This chapter cvers cncepts related t develpment f an ITS Standards Specificatin Catalg
More informationExtended Major Review of Progress for Doctoral Programs
Return the cmpleted frm t: Adelaide Graduate Centre Level 6, 115 Grenfell Street SA 5005 Extended Majr Review f Prgress fr Dctral Prgrams Divisin f the Deputy Vice-Chancellr and Vice-President (Research)
More informationStrategic Goal 2. Timely, Accurate, and Responsive Customer Service U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR
U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR Strategic Gal 2 Timely, Accurate, and Respnsive Custmer Service Strategic Plan FY 2014-2018 0 Strategic Gal: 2 Timely, Accurate, and Respnsive
More informationHEALTH INFORMATION EXCHANGE GRANTS CRITERIA
1 HEALTH INFORMATION EXCHANGE GRANTS CRITERIA INTRODUCTION On August, 20 th, the federal Office f the Natinal Crdinatr fr Health Infrmatin Technlgy (ONC) released an pprtunity fr states t apply fr between
More informationDelaware Performance Appraisal System
Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated
More informationBusiness Plan Overview
Business Plan Overview Organizatin and Cntent Summary A business plan is a descriptin f yur business, including yur prduct yur market, yur peple and yur financing needs. Yu shuld cnsider that a well prepared
More informationThe Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future
The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents
More informationIN-HOUSE OR OUTSOURCED BILLING
IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability
More informationThe Town of Fort Frances
The Twn f Frt Frances PERFORMANCE APPRAISAL POLICY SECTION HUMAN RESOURCES REVISED August 2002 Reslutin N. Supercedes Reslutin N. Plicy Number 3.3 PAGE 1 f 9 1. PURPOSE: The purpse f supprt staff perfrmance
More informationSTARplex Fitness Centre Manager
Annexure A: DRAFT 11/9/14 POSITION SPECIFICATION & DESCRIPTION FOR: STARplex Fitness Centre Manager Incumbent: T be selected Jb Analyst: General Manager Sign ff: General Manager Date: September 2014 Lcatin:
More informationISO Management Systems. Guidance on understanding the benefits of an ISO Management System
ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm
More informationOakland Unified School District Impact Assessment Performance Management in Action
Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial
More informationPersonal Data Security Breach Management Policy
Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner
More informationBusiness Plan 2014-15
Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints
More informationHealth Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment
Psitin Descriptin Psitin Agency Reprts t Terms and Cnditins f Emplyment Classificatin/ Salary Stream Length f Psitin Lcatin Health Stream Lead Health Stream Prtfli (e.g. Mental health, drug & alchl) Primary
More informationProject Startup Report Presented to the IT Committee June 26, 2012
Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee
More informationNuance Healthcare Services Project Delivery Methodology
NUANCE PROFESSIONAL SERVICES Nuance Healthcare Services 2008 Nuance Cmmunicatins, Inc. All rights reserved. Nuance Healthcare Services 1 INTRODUCTION This dcument describes the prject management methdlgy
More informationConversations of Performance Management
Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...
More informationProblem Management Practitioners Forum. Thursday March 15, 2012 Jorge A. Wong
Prblem Management Practitiners Frum Thursday March 15, 2012 Jrge A. Wng Agenda Husekeeping & Intrductins Impact f Change Management n PbM Attend Change & Release Management meetings t frecast utages Tday
More informationVersion Date Comments / Changes 1.0 January 2015 Initial Policy Released
Page 1 f 6 Vice President, Infrmatics and Transfrmatin Supprt APPROVED (S) REVISED / REVIEWED SUMMARY Versin Date Cmments / Changes 1.0 Initial Plicy Released INTENT / PURPOSE The Infrmatin and Data Gvernance
More information