Recent Programmes and Workshops Designed and Delivered in Partnership with our Clients

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1 People Management Assertiveness for Women Conflict Management Skills Delegation and Motivation Drug and Alcohol Abuse Diversity Managing Diversity Diversity Welcoming Diversity Equality Training for Managers Handling Violent and Aggressive Behaviours Interviewing Successfully! Interviewing and Recruitment Techniques Managing Absence, Conduct and Capability Managing Disciplinaries Managing and Leading Change Managing Performance Effectively Managing Technical IT Teams Mentoring and Coaching Networking and Developing your Network People Management Skills Performance Management Principles of Management Project Management Resourcing for the Future The Role of a Manager Communication Skills Advanced Communication and Relationship Building using NLP Advanced Presentation Skills Challenging Conversations Communication Programme Communicate with Power! An Introduction to NLP Coaching Skills Courageous Conversations Developing Lasting and Effective Relationships Delivering Presentations and Public Speaking Difficult Conversations Effective Communication Effective Communication and Relationship Building Listening Skills Powerful Presentations! Presentation Skills Presentation Skills - Advanced Public Speaking with Impact Tel: Page 1

2 Customer Service Skills Complaints Handling Programme Customer Retention; Turning Customer Complaints into Opportunities Customer Service Delivering Great Customer Service Customer Service - Olympic Class Service The Winning Rings Customer Service Skills for the Help Desk Customer Service Skills Getting more out of Conversations! Growing Business Opportunities Through Exceptional Client Service Managing Conflict Calls Confidently! Mind-sets, Presence and Behaviours they re our Choice! Management Training Accelerated Learning for Trainers Appraisal Skills Assertiveness Programme Assertiveness for Results Bidding to Win! Building Confidence Business Acumen Programme Business Relationship Management Business Writing Skills Change Facilitation and Transition Change Managing and Leading Change Coaching Skills Performance Based Coaching Coaching Skills Creating High Performance Coaching Skills Contact Centre Programme Coaching Skills Face to Face Environment Coaching Skills Team Leader Coaching and Mentoring Programme Coaching for our Future Coaching and Feedback Cognitive Thinking Conflict Management when Dealing with 3rd Parties Conflict Resolutions Coping with Stress Creating a High Performing Team Creative Problem Solving and Decision Making Skills Creative Problem Solving, Conflict Resolution and Dealing with Difficult People Cultural Awareness Programme Dealing with Disciplines and Grievances Dealing with Difficult People Situations Delegation - Effectively Delivering Inspirational Leadership Tel: Page 2

3 Delegation and Managing Workload Delegation The Art of Delegation Delegation Using Delegation to Empower Others Developing Effective Relationships Developing an Effective Team Developing Further Business Developing Natural Talent Different Thinking for Different Results Diversity Managing Diversity Diversity Welcoming Diversity Don t Predict a Riot! Effective Questioning and Note Taking Engaging Presentations Essential Behaviour Change Executive Coaching Equality and Diversity Programme Facilitation Skills Fabulous Feedback Getting the Balance Right Giving Feedback Group Dynamics Handling Different Behaviours High Performance Leadership and Team Building Influencing Skills and Strategies Influencing, Persuading and Assertiveness Inspirational Leadership Interpersonal Skills Introduction to Positive Management Introduction to Strategic Thinking ILM qualifications Lead the Revolution Leading and Leadership Leading Cultural Change Leading Through Others Leadership Skills Programme Leadership Trusted Leadership in Action Leadership and Communication Managing Change Managing Organisational Conflict Managing Meetings Making Meetings more Effective Managing Performance Effectively Managing Pressure and Dealing with Stress Managing Relationships using SDI Managing Remote Teams Tel: Page 3

4 Management Training Welcome to Planet You Mediation Training Meetings Minute Taking Motivation Skills Motivating, Coaching, Counselling and Mentoring Negotiation and Influencing Skills Negotiation Skills for a Procurement Team Negotiation Skills Programme for Lawyers Objective Setting Managing Performance Patients for the Patients! People Management Skills Performance Management Personal Effectiveness and Realising Potential Personal PR Planning and Organising Programme Positive Thinking Presenting at Interviews Prioritising and Managing Time Problem Solving & Decision Making Proof Reading Principles of Management Purpose and Strategy Questioning and Note Taking for Investigations Rapport Building Relationship Management Report Writing Risk Assessment for the Future Role of the Manager SDI based Senior Leadership Team Development SDI - (Strength Deployment Inventory) Programme Strategy Implementation and Realisation Stress Management Programme Time Management Train the Trainer Team Building Using and Managing your inbox Women in Leadership Tel: Page 4 IT Training Microsoft Office Word, Excel, PowerPoint, Project, Visual Basic, Sharepoint, Lync Adobe Products, ITIL and Prince 2 Sales Training Sales Account Management Programme Sales Advanced Selling Programme - Hearts and Minds Sales Developing Sales Teams

5 Tel: Page 5 Sales Face to Face for the Front Line Team Sales Foundation Programme Sales Healthcare Selling Pharmaceutical Sales Sales Making Successful Outbound Calls within Difficult Circumstances Sales SDI Programmes for Sales People Sales Telesales Agility Programme Sales The Fundamentals of Major Account Management Sales Coaching Turning up the Heat Sales Excellence The Art of Personal Sales Leadership Sales Training Face to Face for the Management Team Sales Training Field Sales Advisers Workshop Sales Training Field Sales Management Sales Training Leading a Consultative Sales Revolution Sales Training Performance Managing a Sales Team Sales Training Practical Telephone Sales Skills Inbound/Outbound Sales Training Prospecting and Pitching for Business Sales Workshop Decide - Commit - Succeed Telephone Skills Training Getting more out of Conversations Growing Business Opportunities through Exceptional Client Service Mind-sets, Presence and Behaviours they re our Choice Sales Training Practical Telephone Sales Skills Inbound Sales Training Practical Telephone Sales Skills Outbound Sales Training Making Successful Outbound Calls Starting with the End in Mind Finance Programmes Business Compliance and Risk Assessment Budgeting for Managers Decision Making for Financial Managers Finance Awareness Programme Finance for Non-Financial Managers Finance for Project Managers Graduate Level Financial Degree Transition Course Understanding Credit Control Graduate Training Programmes Career Management for Graduates Financial Awareness Graduate Level Programme Graduate Programme Business Skills Graduate Level Financial Degree Transition Course NLP Advanced Communication and Relationship Building using NLP Communicate with Power! An Introduction to NLP NLP Practitioner Programme, NLP Sales Programme