LEADERSHIP, MANAGEMENT AND BUSINESS SKILLS TRAINING UNLOCK YOUR PEOPLE POTENTIAL.

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1 LEADERSHIP, AND TRAINING UNLOCK YOUR PEOPLE POTENTIAL.

2 Every person, every action, every minute makes a difference. We know that middle and senior managers face a multitude of challenges. They re accountable for driving the motivation of their teams and for making sure that goals are met. Front line managers have their own challenges and may need help to achieve both their own and their team s potential. Our Leadership, Management and Business Skills programmes focus on how to drive performance by using effective leadership behaviours and innovative change management techniques and also cover the essential interpersonal skills that deliver success.

3 People skills that enable business. Covering the full range of interpersonal business skills: Our leadership and management courses develop authentic leadership styles and meaningful management practices that will inspire new levels of performance. All of our training is based on the latest thinking and best practices.

4 Experts in people, experts in learning. 93% TRAINER EXPERTISE FACILITIES EFFECTIVE PHILIP HOLDER Head of Leadership, Management and Business Skills JENNIE MARSHALL Head of Courseware Development SIOBHAN MERRION Learning Programme Director AIDAN MATTHEWS Learning Programme Manager Real world experience Industry recognised Accredited Hands on environment Dedicated centres, designed to make learning as easy as possible 93% of our customers say they re very or extremely satisfied with our trainers WE HAVE OVER 130 TRAINERS AND SUBJECT MATTER EXPERTS DEDICATED TO TEACHING LEADERSHIP, AND With over 28 years of experience in learning, we are experts in building memorable learning programmes that help you achieve new levels of business performance. Our talented in-house team of consultants teach from a perspective of real experience in the world of work and are passionate about sharing what they know and making sure you get the most out of your learning.

5 Learn in the best way for you. HOW DO YOU WANT TO LEARN? Time is precious. So we make it easy to fit your training into your working life. Modern organisations need modern ways of learning. Whether you need the full classroom experience or need just-in-time knowledge through video or elearning, we ll give you what you need. IN OUR CENTRES CLASSROOM ON YOUR PREMISES Can t get the time for a whole team to travel out to a training centre? We ll bring the course to your company. Or even better, create you a blended programme of exactly the right mix for you. Nobody makes it easier for you to learn. E BLENDED

6 Don t just take our word for it. We are proud of the cultural shift in learning that has taken place in Northumberland. Paul Learning and Development Programme Manager Northumberland County Council 96% QA s training helped us to engage the crews in a very positive way, proof of this was in the attendance, our teams vote with their feet on programmes like this Matthew Birkett Service Manager Leeds City Council of people who attended our leadership, management and businesss skills courses would recommend them to others. The programme design and delivery has really exceeded my expectations, the whole programme has a feel of quality and inspiration about it. David Farrell Training and Development Leader Cummins Turbo Technologies

7 DEVELOPING PEOPLE ACROSS BOTH PUBLIC AND PRIVATE SECTORS

8 In todays economic climate, successful organisations are those that deploy customer-centric people, supported by capable, confident managers and inspirational leaders. We know that it is important that the time and money you invest in training delivers excellent value and helps you become successful. We offer a range of solutions which can be used as standalone or as part of a blended solution We are dedicated to offering you learning experiences of the highest quality, delivered by trusted experts. What we offer

9 Capabilities for today s leaders and managers. We work with organisations to develop leaders at all levels to Increase awareness of and access to a wider range of leadership styles Increase self awareness and self management A recent Ernst & Young survey found that high-performing companies are putting more emphasis on the development of the softer attributes in its potential C-suite leaders. As organisations are getting flatter and pushing responsibility down the ladder onto middle managers, those middle managers are not receiving the leadership development training they need to handle these responsibilities. Early interventions for middle and lower management can significantly improve your organisation s overall performance. Whether your organisation needs employees to step up to management, learn to assert and build their self confidence or manage technical teams, QA has a full range of introductory management and self-awareness courses. Develop powerful and authentic communication skills Understand the importance of trust and how it is underpinned by accountability Improve understanding of the impact of behaviour on others Develop emotional intelligence

10 Institute of Leadership and Management QA.COM/ILM We offer a range of ILM qualifications from team leading to senior management, plus coaching and mentoring, allowing you to gain the relevant skills you need throughout your career. Our ILM programmes have been designed to cover the essential theory and practical skills that underpin excellence in your job role. Managing Teams A range of courses for a quick and powerful intervention to awaken effective team performance for any organisation wishing to achieve strategic goals through the use of teams. Leadership development Powerful interventions designed to deliver sustainable, results-orientated leadership development and effective team performance. Coaching and Mentoring Coaching and mentoring managers is essential for the development of a high performing, collaborative business. Establishing a core of effective managers who can develop staff and communicate strategy effectively so staff know what is expected of them and feel supported, is pivotal to successful competitive businesses. Leadership and Management for Technical Staff Managing a technical team is different from managing nontechnical teams. There are nuances specific to the environment, people and pace that affect what is expected. The QA authored standard suite of behavioural-based learning includes courses aimed at technical audiences.

11 Skills for today s business people. We work with organisations to develop skills at all levels to Our business skills courses focus on developing core communication, relationship and customer service skills. They improve personal effectiveness and maximise team performance, crucial to excellent customer interactions and overall business growth. Adopt persuasive and effective communication skills Improve planning, organisation and prioritisation Improve decision making and problem solving Maintain strong relationships with customers and clients (both internal and external) Improve working in geographically dispersed and virtualised teams Deploy powerful marketing and sales techniques and strategy

12 Business Relationships and Partnering People who have the ability to build and maintain strong lasting relationships are more effective and achieve greater success. QA s range of Business Relationship courses will allow you to create impact in your interactions with others, and will demonstrate ways in which you can build and sustain better business relationships. Personal Effectiveness Training QA believes that to build your career, to contribute to your team s success and to input into your vision, you need to create a positive personal effectiveness toolkit. The best in you brings out the best in others. That involves thinking about what you want, what others have and the bridging the gap with all the tools that are in your power. Communication Skills Effective communication lies at the heart of the success of any individual, team, business and organisation. The ability to communicate in a clear and compelling manner is a critical business tool. Whether your organisation is looking to improve presentation skills, report writing, running a meeting or taking effective minutes, we can help.

13 Customer Service The quality of service you offer is measured by your customers and potential customers in every interaction they have with you, whether in person, by phone or over . Most organisations put emphasis on front-line staff learning new skills and behaviours; the really successful ones focus on how service excellence is first built and then managed as a strategic business priority. Business Skills for Technical Staff With IT driving progress in almost every sector, the role of the IT professional has grown significantly in recent years to include wider business skills. QA has a full range of courses designed to help technical staff: make decisions, solve problems, plan, organise and prioritise work, as well as learn to work effectively in a virtual team structure and interact with clients. Sales & Marketing Through our partners, we offer a wide range of sales and marketing training courses, from marketing strategy and planning through to practical skills including selling techniques, copywriting, SEO and PPC.

14 Effective solutions, whatever your need. We understand how important it is to provide your staff with personalised development programmes. Therefore we offer bespoke, tailored and public solutions so we can help you deliver a the complete range of your professional skills at a pace and style that suits your organisation. PUBLIC A portfolio of over 100 different courses and full length programmes Created by our industry specialists QA Authored Designed to meet the requirements of today s market place ILM accredited management and leadership qualifications Unique WorldsView Academy (authored) content Delivering specific business skills that are based on latest thinking and techniques TAILORED We offer a modularised approach to create courses and programmes which are contextualised around specific requirements and business situations. BESPOKE Consultancy based needs analysis via our Learning Specialists Solutions developed as per your specific requirements End to end / multiple learning styles and methods / full programme / flexible / resourced Assessment Centres (e.g. 360, PRISM, SDI, Hogan, HAYS)

15 CrossKnowledge elearning solutions Working in partnership with CrossKnowledge, QA provides a full elearning modular portfolio in Leadership, Management and Business Skills. Learning objects Virtual, Blended programmes and Webinars The most complete range of courses on topics such as; leadership, diversity, value creation, client orientation, change, and corporate strategy Our distance learning solutions enable rapid innovation

16 Value comes as standard with a QA Skills Licence. Make the most of your training budget Efficiently structure training based on your needs QA.COM/SKILLSLICENCE We ll help you get the most from your training budget. Track your training progress and plan for the future We make it easy with a network of training centres throughout the UK, an expansive schedule of courses and lots of distance learning options for you to choose from. To squeeze even more value out of your QA experience, you can pre pay for your company s training with a Skills Licence, giving you great discounted rates without tying you to specific courses.

17 Unlock your potential

18 Find areas for improvement. We know it can be difficult to work out where you or your team need to improve to become more effective. Use one of our profiling tools to identify areas for improvement and map out a training path that will help you unlock your potential. PRISM Increase business performance using neuroscience Use brain science to enhance personal and business performance. This neuroscience-based instrument is specifically designed to identify the behavioural preferences that relate directly to relationships. Belbin Work in ways that play to your team's strengths Identify the 9 team roles and the preferences for all members of your team. Helps them work to their strengths and understand how to interact together to maximise performance.

19 Hay ESCI Measure Emotional Intelligence Measure emotional intelligence in your leaders and professionals Raise awareness through powerful feedback Focus your coaching and development on crucial capabilities Bring out the best in individuals and teams. Hogan Find out about job fit and cultural fit Hogan Assessment instruments are contemporary world-class ability and personality tools designed specifically for business and commercial organisations. They assess: Job fit Motivation drivers Cultural fit Career derailing behaviours Strength Deployment Inventory Understand motivating factors for greater relationships Helps people to identify their personal strengths in relating to others under two conditions: 1. When everything is going well 2. When they are faced with conflict. The Myers Briggs Type Indicator Understand how to approach your work in a manner that best suits your style The Myers Briggs Type Indicator (MBTI) assessment is a psychometric questionnaire that identifies 16 personality types. It is designed to measure psychological preferences in how people perceive the world and make decisions.

20 More than courses

21 Experts in business. We can help you drive efficiencies and transform the culture within your company as well as improve your approach to operations. Skills Management Consultancy Skills Framework for the Information Age (SFIA) provides skills descriptions to be benchmarked against competencies for job role profiles. QA uses learning analytic tools, in built processes and the proven Kirkpatrick model for evaluating training programmes to measure the success of training programmes. Business Transformation We focus on developing the skills and behaviours that leaders need to demonstrate in order to be effective and efficient giving them the skills they need to lead and transform the organisation, rather than just manage. Managed Learning Services As the clear market leader in MLS for over 20 years, QA has acquired unparalleled experience and expertise and has equipped itself for this fundamental business shift through the development of a series of service modules. Our MLS service modules help customers bring training expenditure under control and are focused on increasing value through targeting and embedding behaviour change at individual, team and business levels.

22 Let us help you start your learning journey today speak to one of our learning advisors visit QA.COM/BUSSKILLS QA.COM/LEADERSHIP or drop in to one of our national centres. v1.0

23 For a list of our courses, please visit QA.COM/BUSSKILLS QA.COM/LEADERSHIP