E LEARNING COURSES NEED SOME HELP? GIVE US A CALL ON HT Group Ltd /05/2011 1

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1 E LEARNING COURSES NEED SOME HELP? GIVE US A CALL ON HT Group Ltd /05/2011 1

2 Table of Contents Desktop Computer Skills Microsoft Office Microsoft Office Microsoft Office Microsoft Windows XP for End Users Microsoft Windows Microsoft Internet Explorer 8: End User Home and Personal Home User: Home and Personal Finance Design Skills Web Site Design Principles Macromedia Microsoft FrontPage Adobe Scripting and Web Languages Business Management Finance & Accounting Project Management Operations Leadership Skills HT Group Ltd /05/2011 2

3 People Management and Management Effectiveness People Management Management Effectiveness Team Building Human Resources Sales and Marketing Sales Marketing Admin and Customer Service Administrative Skills Customer Services HT Group Ltd /05/2011 3

4 DESKTOP COMPUTER SKILLS Microsoft Office 2010 Microsoft Office 2010: New Features Please note all prices exclude VAT Approx. Learning Hours: 3 Price: 45 Office 2010 New Core Features New Messaging and Collaboration Features in Office 2010 Office 2010 Web Apps and New Publisher and Mobile Features Microsoft Office 2010 New Features for Users Migrating from Office 2003 Approx. Learning Hours: 2 Price: 45 Word 2010, Excel 2010, and the New Office 2010 Interface Outlook 2010 and Collaboration in Office 2010 New Features for PowerPoint, Publisher, and Access in Office 2010 Microsoft Office 2010: Beginning Word Approx. Learning Hours: 9 Price: 150 Getting Started with Word 2010 Formatting and Working with Text in Word 2010 Organizing and Arranging Text in Word 2010 Moving Around in Word 2010 Structuring Word 2010 Documents Reviewing Documents in Word 2010 Saving, Sharing, and Printing in Word 2010 Customizing the Behavior and Appearance of Word 2010 Drawing and Inserting Graphics in Word 2010 Microsoft SharePoint 2010 for End Users Approx. Learning Hours: 2 Price: 45 SharePoint 2010 New Features for End Users Getting Started with SharePoint 2010 Using SharePoint 2010 with Office 2010 Microsoft SharePoint 2010 for Power Users Approx. Learning Hours: 3 Price: 80 Managing SharePoint 2010 Sites, Lists, and Libraries Managing SharePoint 2010 Pages and Components SharePoint 2010 Security and Business Intelligence HT Group Ltd /05/2011 4

5 Microsoft Office 2010: Beginning Excel Approx. Learning Hours: 9 Price: 150 Getting Started with Excel 2010 Applying Basic Data Formatting in Excel 2010 Moving and Getting Around in Excel 2010 Moving Data and Modifying Worksheets in Excel 2010 Saving, Sending, and Printing Excel 2010 Workbooks Using Conditional Formatting, Tables, and Sparklines in Excel 2010 Reviewing and Protecting Content in Excel 2010 Using Basic Formulas in Excel 2010 Inserting Basic Charts in Excel 2010 HT Group Ltd /05/2011 5

6 Microsoft Office 2007 Microsoft Office 2007: New features Approx. Learning Hours: 6 Price: 80 New Features for End Users in Microsoft Office 2007 Microsoft Office Excel, PowerPoint, and Outlook 2007 Microsoft Access 2007 and Microsoft Publisher 2007 Sharing and Collaboration in Microsoft Office Enterprise 2007 Microsoft Office 2007: Beginning Word Approx. Learning Hours: 9 Price: 115 Getting Started with Word 2007 Working with Text and Paragraphs in Word 2007 Structuring, Editing, Saving, and Opening Documents in Word 2007 Printing, Help, and Automated Formatting in Word 2007 Working with Documents in Word 2007 Microsoft Office 2007: Advanced Word Approx. Learning Hours: 6.5 Price: 60 Advanced Formatting in Word 2007 Advanced Document Navigation and Document Reviews in Word 2007 Using Tables, Charts, and Graphics in Word 2007 Microsoft Office 2007: Word for the Power User Approx. Learning Hours: 4.5 Price: 60 Advanced Data Manipulation Features in Word 2007 Advanced Document Features in Word 2007 Collaborative Features in Word 2007 Microsoft Office 2007: Beginning Excel Approx. Learning Hours: 10.5 Price: 115 Getting Started with Excel 2007 Manipulating and Formatting Data and Worksheets Reviewing and Printing in Excel 2007 Excel 2007 Formulas and Functions Excel 2007 Charts, Pictures, Themes, and Styles Microsoft Office 2007: Advanced Excel Approx. Learning Hours: 5.5 Price: 60 Advanced Formatting in Excel 2007 Advanced Data Management in Excel 2007 Advanced Customisation in Excel 2007 HT Group Ltd /05/2011 6

7 Microsoft Office 2007: Excel for the Power User Approx. Learning Hours: 8.5 Price: 60 Analysing Data in Excel 2007 Protecting and Sharing Excel 2007 Workbooks Exchanging Data with Excel 2007 Microsoft Office 2007: Beginning PowerPoint Approx. Learning Hours: 4 Price: 60 Getting Started with PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Adding Multimedia and Animations to Presentations in PowerPoint 2007 Microsoft Office 2007: Advanced PowerPoint Approx. Learning Hours: 2 Price: 50 Creating Custom Slide Shows in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Microsoft Office 2007: Beginning Outlook Approx. Learning Hours: 12.5 Price: 115 Getting Started with Outlook 2007 Formatting and Managing E mail in Outlook 2007 Using the Calendar in Outlook 2007 Using Contacts, Tasks, Notes, and Customising the Interface in Outlook 2007 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 Microsoft Office 2007: Advanced Outlook Approx. Learning Hours: 6.5 Price: 60 Customising Outlook 2007 and Using the Journal Configuring Rules, Alerts, and Junk E mail Settings in Outlook 2007 Working with SharePoint, Calendars, and Forms in Outlook 2007 Microsoft Office 2007: Outlook for the Power User Approx. Learning Hours: 7 Price: 60 Data Security, Archiving, and Working Offline in Outlook 2007 Instant, Text, and Unified Messaging in Outlook 2007 Business Contact Manager with Outlook 2007 HT Group Ltd /05/2011 7

8 Microsoft Office 2007: Beginning Access Approx. Learning Hours: 8.5 Price: 80 Getting Started with Access 2007 Basic Access 2007 Tables Basic Access 2007 Forms Queries and Reports in Access 2007 Microsoft Office 2007: Advanced Access Approx. Learning Hours: 5.5 Price: 50 Importing and Exporting Data and Data Presentation in Access 2007 Advanced Data Management in Access 2007 Microsoft Office 2007: Access for the Power User Approx. Learning Hours: 4.5 Price: 50 Programmability and Administration in Access 2007 Database Administration in Access 2007 Microsoft Office 2007: Beginning Visio Approx. Learning Hours: 7.5 Price: 60 Creating Visio 2007 Diagrams Enhancing and Customising Diagrams in Visio 2007 Collaborating and Using Visio 2007 With Other Programs Microsoft Office 2007: Beginning Project Approx. Learning Hours: 9 Price: 60 Creating and Designing a Project with Project 2007 Specifying and Assigning Resources in Project 2007 Tracking and Reporting Progress with Project 2007 Microsoft Office 2007: Advanced Project Approx. Learning Hours: 5.5 Price: 50 Advanced Customisation with MS Project 2007 Project Data Management and Performance with MS Project 2007 Microsoft Office 2007: Publisher Approx. Learning Hours: 5 Price: 50 Creating Customised Publications with Publisher 2007 Extending Publisher 2007 Beyond Publications HT Group Ltd /05/2011 8

9 Microsoft Office SharePoint Server 2007 End User Approx. Learning Hours: 5.5 Price: 50 SharePoint 2007 Essentials Creating and Managing Personal Sites and Searches in SharePoint 2007 Microsoft Office 2007: Collaborating, Communicating, and Sharing Information Approx. Learning Hours: 3.5 Price: 50 Microsoft Office 2007: Collaborating with Groove and Communicator Microsoft Office 2007: Sharing Information with OneNote 2007 Microsoft Office Project Server 2007: Managing Projects Approx. Learning Hours: 11.5 Price: 115 Initiating Projects with Project Server 2007 Planning Projects with Project Server 2007 Managing Resource Capacity in Project Server 2007 Executing Projects with Project Server 2007 Monitoring, Controlling, and Closing Projects with Project Server 2007 Microsoft Office 2007: Outlook Web Access Approx. Learning Hours: 3 Price: 50 Using Outlook Web Access 2007 Outlook Web Access 2007 Advanced Features Microsoft Office Live Meeting 2007 for End Users Approx. Learning Hours: 2.5 Price: 50 Attending a Microsoft Office 2007 Live Meeting Hosting a Microsoft Office 2007 Live Meeting HT Group Ltd /05/2011 9

10 Microsoft Office 2003 Microsoft Office 2003: New Features Approx. Learning Hours: 9 Price: 80 Microsoft Office 2003: New Features for End Users Microsoft Office 2003: New Features for Outlook Users Microsoft Office 2003: New Applications Microsoft Office 2003: New Features for Advanced Users Microsoft Office 2003: Getting Started Approx. Learning Hours: 6 Price: 50 Introduction to Microsoft Office 2003 Formatting and printing files in Office 2003 Microsoft Office 2003: Beginning Word Approx. Learning Hours: 14 Price: 125 Getting Started with Word 2003 Working with text and paragraphs in Word 2003 Structuring, editing, saving, and opening documents in Word 2003 Printing, Help, and Automated Formatting in Word 2003 Working with Documents in Word 2003 Working with Tables and Media Features in Word 2003 Microsoft Office 2003: Advanced Word Approx. Learning Hours: 13 Price: 125 Advanced Formatting in Word 2003 Advanced Document Navigation in Word 2003 Advanced Data Manipulation Features in Word 2003 Using Tables, Charts, and Graphs in Word 2003 Advanced Document Features in Word 2003 Collaborative Features in Word 2003 Microsoft Office 2003: Beginning Excel Approx. Learning Hours: 13 Price: 115 Basic Features of Excel 2003 Printing and Collaborating in Excel 2003 Excel 2003 Formulas and Functions Formatting Data in Excel 2003 Excel 2003 Chart and Multimedia Features HT Group Ltd /05/

11 Microsoft Office 2003: Advanced Excel Approx. Learning Hours: 17 Price: 125 Advanced Customisation in Excel 2003 Advanced formatting in Excel 2003 Advanced Data Management in Excel 2003 Advanced Data Analysis in Excel 2003 Advanced Validation and Collaboration in Excel 2003 Advanced Data Exchange in Excel 2003 Microsoft Office 2003: Beginning PowerPoint Approx. Learning Hours: 8 Price: 80 Creating Basic Presentations using PowerPoint 2003 Slide Layout and Design in PowerPoint 2003 Using Visuals in PowerPoint 2003 Presentations Finalizing PowerPoint 2003 presentations Microsoft Office 2003: Advanced PowerPoint Approx. Learning Hours: 8.5 Price: 80 Customising PowerPoint 2003 Presentations Preparing PowerPoint 2003 Presentations for Effective Delivery Running, Broadcasting, and Reviewing PowerPoint 2003 Presentations Settings, Customisation, and Office 2003 Integration with PowerPoint 2003 Microsoft Office 2003: Beginning Access Approx. Learning Hours: 12 Price: 115 Getting Started with Access 2003 Basic Access 2003 Tables Basic Access 2003 Forms Using Queries and Reports in Access 2003 Personalizing and Maintaining Access 2003 Microsoft Office 2003: Advanced Access Approx. Learning Hours: 10.5 Price: 125 Enhancing Tables, Forms, and Reports in Access 2003 Advanced Querying in Access 2003 Working with Data and Presentation in Access 2003 Access 2003 and the Web Access 2003 Programmability Database Administration in Access 2003 HT Group Ltd /05/

12 Microsoft Office 2003: Beginning Outlook Approx. Learning Hours: 11 Price: 80 Sending and Receiving Messages in Outlook 2003 Formatting and Managing Messages in Outlook 2003 Scheduling events, Appointments, and meetings in Outlook 2003 Using Task Lists, Contact Lists, and Notes in Outlook 2003 Microsoft Office 2003: Advanced Outlook Approx. Learning Hours: 11 Price: 80 Customising E mail, Views, Navigation, and E mail Accounts in Outlook 2003 Tracking, Categorizing, Searching, and Printing in Outlook 2003 Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003 Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003 Microsoft Office 2003: Outlook for the Power User Approx. Learning Hours: 16 Price: 125 Data Security in Outlook 2003 Archiving and Storing Data, and Using IRM in Outlook 2003 Working in Outlook 2003 from Multiple Locations Newsreaders, Online Meetings, Instant Messaging, and Faxing Information in Outlook 2003 Customising Toolbars and Commands and Creating Forms in Outlook 2003 Outlook 2003 and Business Contact Manager Microsoft Office 2003: Beginning Project Professional Approx. Learning Hours: 10.5 Price: 60 Creating and Defining a Project Specifying and Assigning Resources Tracking and Reporting Progress using Project Professional 2003 Microsoft Office 2003: Advanced Project Professional Approx. Learning Hours: 14 Price: 125 Advanced Customisation Sharing Project Data and Working with Macros Organizing and Managing Project Information Working Collaboratively Enterprise Project Management Advanced Analysis of your Project HT Group Ltd /05/

13 Microsoft Office 2003: Visio for Beginners Approx. Learning Hours: 9.5 Price: 50 Creating Diagrams with Visio 2003 Developing Diagrams with Visio 2003 Visio 2003 and Other Programs Microsoft Office 2003: Beginning FrontPage Approx. Learning Hours: 11 Price: 115 Getting Started with FrontPage 2003 Working with graphics, hyperlinks and tables in FrontPage 2003 Working with Web Sites in FrontPage 2003 Organizing Content Using Templates and Frames in FrontPage 2003 Structuring and Publishing Web Sites in FrontPage 2003 Microsoft Office 2003: Advanced FrontPage Approx. Learning Hours: 13.5 Price: 115 Working with Code in FrontPage 2003 Importing and Working with Data in FrontPage 2003 Enhancing Web Sites with Advanced FrontPage 2003 Features Administering Web Sites in FrontPage 2003 Using Windows SharePoint Services and FrontPage 2003 Microsoft Office 2003: Publisher Approx. Learning Hours: 14 Price: 125 Getting Started with Publisher 2003 Working with Text Boxes, Text, and Tables in Publisher 2003 Printing and Working with Graphics and Objects in Publisher 2003 Working with E mail and Web Sites in Publisher 2003 Working with Mail and Catalogue Merges in Publisher 2003 Advanced Design Techniques and Printing with Publisher 2003 Microsoft Windows XP for End Users Microsoft Windows XP: Getting Started Approx. Learning Hours: 1.5 Price: 45 Introducing Windows XP Microsoft Windows XP New Features Approx. Learning Hours: 8 Price: 50 Windows XP: Fundamentals Windows XP: Advanced HT Group Ltd /05/

14 Microsoft Windows XP for Beginners Approx. Learning Hours: 8.5 Price: 50 Getting Started with Microsoft Windows XP Up and Running with Microsoft Windows XP Microsoft Windows 7 Microsoft Windows 7: First Look for End Users Approx. Learning Hours: 2 Price: 45 Microsoft Windows 7: First Look for End Users Microsoft Windows 7: End User Approx. Learning Hours: 4.5 Price: 60 Getting Started with Windows 7 Setting up and Securing Windows 7 Customising Windows 7 Microsoft Internet Explorer 8: End User Microsoft Internet Explorer 8: End User Approx. Learning Hours: 3 Price: 50 Internet Explorer 8: Basic Features Internet Explorer 8: Advanced Features Home and Personal Home Networking with Microsoft Windows XP Approx. Learning Hours: 1 Price: 45 Home Networking with Microsoft Windows XP Home User: Home and Personal Finance QuickBooks Pro 2009 Fundamentals Approx. Learning Hours: 3 Price: 45 QuickBooks Pro 2009: Getting Started HT Group Ltd /05/

15 DESIGN SKILLS Web Site Design Principles Designing and Hosting a Web Site Approx. Learning Hours: 6 Price: 60 Web Development Fundamentals Internet Site Development Web 2.0 Fundamentals Macromedia Macromedia Flash 8 Approx. Learning Hours: 12.5 Price: 115 Introduction to the features of Flash 8 Using Text and Components in Flash 8 Animation in Flash 8 ActionScript, Sound, and Video in Flash 8 Workflow, Navigation, and Publishing in Flash 8 Macromedia Dreamweaver 8: Website Development Approx. Learning Hours: 18 Price: 150 Setting up a Site and Adding Content in Dreamweaver 8 Adding Links, Images, and Flash Objects in Dreamweaver 8 Tables, Accessibility, and Standards in Dreamweaver 8 Reusing Content in Dreamweaver 8 Creating Interactive Web Pages in Dreamweaver 8 Working with Cascading Style Sheets in Dreamweaver 8 Site Testing and Maintenance in Dreamweaver 8 Microsoft FrontPage Microsoft Office XP: Beginning FrontPage 2002 Approx. Learning Hours: 7 Price: 50 FrontPage 2002 Basics Enhancing and Managing Web Sites with FrontPage 2002 HT Group Ltd /05/

16 Adobe Adobe PhotoShop CS4 Approx. Learning Hours: 5 Price: 50 Photoshop CS4: Getting Started Photoshop CS4: Beyond the Basics Adobe Illustrator CS4 Approx. Learning Hours: 5 Price: 50 Illustrator CS4: Getting Started Illustrator CS4: Beyond the Basics Adobe InDesign CS4 Approx. Learning Hours: 2 Price: 50 Adobe InDesign CS4: Fundamentals Adobe Dreamweaver CS4 Approx. Learning Hours: 15 Price: 150 Setting up a Site and Adding Content in Dreamweaver CS4 Adding Links and Images in Dreamweaver CS4 Tables, Accessibility, and Standards in Dreamweaver CS4 Reusing Content in Dreamweaver CS4 Creating Interactive Web Pages in Dreamweaver CS4 Cascading Style Sheets in Dreamweaver CS4 Dreamweaver CS4 Site Maintenance and Advanced Concepts Adobe Flash CS4 Approx. Learning Hours: 15.5 Price: 150 Introduction to Adobe Flash CS4 Professional Drawing and Working with Images in Flash CS4 Using Flash CS4 Libraries, Text, and Components Animation in Flash CS4 ActionScript and Multimedia in Flash CS4 Workflow and Adobe Integration in Flash CS4 Creating Navigation and Publishing Movies in Flash CS4 Adobe AIR for Flash Developers Approx. Learning Hours: 1 Price: 50 Adobe AIR for Flash Developers HT Group Ltd /05/

17 Adobe Fireworks CS4 Approx. Learning Hours: 2 Price: 50 Adobe Fireworks CS4: Fundamentals Adobe Captivate 4 Approx. Learning Hours: 1.5 Price: 50 Adobe Captivate 4 Adobe Reader 9 Approx. Learning Hours: 1.5 Price: 50 Adobe Reader 9 Adobe Acrobat 9 Approx. Learning Hours: 2 Price: 50 Adobe Acrobat 9: Fundamentals Adobe Flash CS3 Approx. Learning Hours: 13.5 Price: 150 Introduction to the Features of Flash CS3 Drawing and Working with Symbols in Flash CS3 Using Text and Components in Flash CS3 Animation in Flash CS3 ActionScript, Sound, and Video in Flash CS3 Workflow and Program Integration in Flash CS3 Creating Navigation and Publishing Movies in Flash CS3 Adobe Dreamweaver CS3 Approx. Learning Hours: 13.5 Price: 150 Setting up a Site and Adding Content in Dreamweaver CS3 Adding Links, Images, and Flash Objects in Dreamweaver CS3 Tables, Accessibility, and Standards in Dreamweaver CS3 Reusing Content in Dreamweaver CS3 Creating Interactive Web Pages in Dreamweaver CS3 Cascading Style Sheets in Dreamweaver CS3 Dreamweaver CS3 Site Maintenance and Advanced Concepts HT Group Ltd /05/

18 Adobe Photoshop CS3 Approx. Learning Hours: 9 Price: 80 Photoshop CS3 Basics Selections and Layers in Photoshop CS3 Advanced Tools in Photoshop CS3 Photoshop CS3 Animation and Automation Adobe Illustrator CS3 Approx. Learning Hours: 15.5 Price: 125 Getting Started with Illustrator CS3 Colouring Objects and Using Brushes in Illustrator CS3 Manipulating Objects in Illustrator CS3 Using Type and Symbols in Illustrator CS3 Importing and Tracing Images, and Applying Effects in Illustrator CS3 Exporting and Printing Artwork in Illustrator CS3 Adobe Acrobat 8.0 Approx. Learning Hours: 7 Price: 80 Creating and Working with PDFs in Adobe Acrobat 8 Editing and Reviewing in Adobe Acrobat 8 Forms and Document Security in Adobe Acrobat 8 Advanced Features of Adobe Acrobat 8 Adobe Reader 8.0 Approx. Learning Hours: 2.5 Price: 45 Using Adobe Reader 8 Scripting and Web Languages JavaScript Fundamentals Approx. Learning Hours: 10.5 Price: 115 JavaScript Language Basics JavaScript: Objects and Object oriented JavaScript: Functions and Regular Expressions JavaScript: Browser Scripting Fundamentals JavaScript: Advanced Browser Scripting and DHTML JavaScript Client Side Scripting Approx. Learning Hours: 8 Price: 50 JavaScript: Language Basics JavaScript: Scripting HT Group Ltd /05/

19 Introduction to XML: Language Basics Approx. Learning Hours: 9 Price: 50 XML Language Basics Style Sheets and Links Advanced XML Approx. Learning Hours: 12 Price: 125 Structuring XML Advanced Schemas Transforming and Formatting XML Querying, Navigating, and Linking XML Data XML APIs Extending XML DHTML Basics Approx. Learning Hours: 6 Price: 50 DHTML and Cascading Style Sheets Making Content Dynamic with DHTML HT Group Ltd /05/

20 BUSINESS MANAGEMENT Finance & Accounting Fundamental Finance for non Finance Professionals Approx. Learning Hours: 14 Price: 300 Principles of Financial Management Basics of Budgeting Management of Cash Flows Understanding Financial Statements Increasing Cash Flow in Times of Need What's Your Gross Profit Margin Really Saying? Recognizing the Value of Intangible Assets Recession: How it Affects Business Depreciation Methods Using Financial Analysis for Credit Decisions Finance & Accounting Essentials for Non financial Professionals Approx. Learning Hours: 4 Price: 120 Principles of Accounting and Finance for Non financial Professionals Cash Flow Management Essentials for Non financial Professionals The Essentials of Budgeting for Non financial Professionals Analysing Financial Statements for Non financial Professionals Practical Budgeting Skills for Business Approx. Learning Hours: 10 Price: 70 Creating and Analysing an Operating Budget The Ins and Outs of Capital Budgeting Effective Budget Management HT Group Ltd /05/

21 Project Management Project Management for Non Project Managers Approx. Learning Hours: 14.5 Price: 500 Project Management Fundamentals Transitioning into a Project Management Role Initiating and Planning a Project Managing a Project Troubleshooting and Closing the Project Project Management for Non Project Managers Simulation Managing Projects without Direct Authority Ensuring Management Buy In on a Project Managing Conflict in Project Teams Managing Scope on a Project Weighing the Costs of Project Change Managing Vendor Relationships Anticipating and Solving Problems as a Project Champion Addressing Stakeholder Conflicts Portfolios, Programs, and Projects: What's the Difference? Controlling Project Cost Mitigating Risks when Improving Processes Handling a Change Request Scope Definition Tools and Techniques Ethics and Risks: Why They Matter in Project Success Operations Managing Customer Driven Process Improvement Approx. Learning Hours: 17.5 Price: 200 Why Customer Driven? Identifying What the Customer Wants Translating Requirements into Process Goals Understanding Processes Implementing Improvements Managing Process Improvements Managing Customer Driven Process Improvement Simulation Logistics Management Approx. Learning Hours: 9.5 Price: 70 Overview of Logistics Management Inventory Management Supply Chain Management HT Group Ltd /05/

22 ISO9000:2000 Overview Approx. Learning Hours: 23 Price: 250 The Who, What & Why of ISO 9000:2000 Building a Quality Management System Quality focused Management Customer Satisfaction Through Resource Management Processes for Quality Products and Services Continual Quality Improvement Steps for Successful ISO Registration Transitioning from ISO 9000:1994 to ISO 9001:2000 Supply Chain Management Approx. Learning Hours: 21 Price: 150 The Fundamentals of Supply Chain Management Supply Chain Management Strategies Supply Chain Planning and Inventory Management Supply Chain Management and e Business Supply Chain Transportation and Facility Design Lean Manufacturing Approx. Learning Hours: 18.5 Price: 150 Lean Logic Lean Value Lean Techniques Lean Strategies Final Exam: Lean Manufacturing Leadership Skills Moving from Management to Leadership Approx. Learning Hours: 24.5 Price: 275 Recognizing a Leader The Communication of a Shared Vision Leading by Enabling Communication and Leadership Coaching Performance Leadership and Change The Model Leader Moving from Management to Leadership Simulation Growing from Management into Leadership Simulation HT Group Ltd /05/

23 Leadership Essentials Approx. Learning Hours: 10 Price: 450 Leadership Essentials: Motivating Employees Leadership Essentials: Communicating Vision Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change Leadership Essentials: Creating Your Own Leadership Development Plan Motivating Employees and Leading Change Simulation Communicating a Shared Vision Leading Teams through Change Knowing When to Take Leadership Risks Wanted Innovation Leaders Leading Change Leader as Motivator Leading Innovation The Emotionally Intelligent Leader Motivating Human Behaviour Leadership & Strategy Approx. Learning Hours: 11 Price: 275 Thinking Strategically Sustaining Competitive Advantage The Imperatives of Innovation and Leadership in Strategy Planning and Implementing a Business Strategy Moving from an Operational Manager to a Strategic Thinker Simulation Leading Outside the Organisation Effective Critical Analysis of Business Reports Returning to Core Competencies External Consultants Can Help HT Group Ltd /05/

24 Succession Planning for Business Environment Approx. Learning Hours: 15.5 Price: 250 Succession Planning Overview Succession Planning Strategies Succession Planning and Human Resources Succession Planning Management Initiating a Succession Plan Simulation Implementing a Succession Plan Simulation Succession Planning Succession Planning and Management Programs Leading &Implementing Sustainable Green Business Strategies Approx. Learning Hours: 6 Price: 70 Introduction to Green Business and Sustainability Green Business: Planning Sustainability Strategies Green Business: Implementing Sustainability Strategies HT Group Ltd /05/

25 PEOPLE MANAGEMENT AND MANAGEMENT EFFECTIVENESS People Management Effective Delegation Approx. Learning Hours: 8 Price: 175 The Basics of Delegation Delegation: the Personal Approach Managing Delegation Delegating Effectively Simulation Developing Employees through Delegation Delegating Appropriate Tasks Effective Use of Feedback for Business Approx. Learning Hours: 21.5 Price: 275 An Essential Guide to Giving Feedback Coping with Criticism and Feedback Giving Feedback to Colleagues Team Feedback: A guide Giving Feedback: A Manager's Guide Effective Feedback for Employees and Colleagues Simulation Effective Use of Feedback for Teams Simulation Criticism in Context Giving Appropriate Feedback Problem Performance Management Approx. Learning Hours: 13 Price: 250 Problem Performance Prevention Problem Performance Identification Problem Performance Improvement Addressing Problem Performance Avoiding Problem Performance Simulation Dealing with Problem Performance Simulation Underperforming Employee Now What Managing Performance Workplace Conflict Approx. Learning Hours: 2 Price: 55 Workplace Conflict: Recognizing and Responding to Conflict Workplace Conflict: Strategies for Resolving Conflicts HT Group Ltd /05/

26 Fundamentals of Working with Difficult People Approx. Learning Hours: 7 Price: 200 Working with Difficult People: Identifying Difficult People Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators Working with Difficult People: How to Work with Manipulative People Working with Difficult People: How to Work with Self serving People Working with Difficult People: Dealing with Micromanagers Conflict in the Workplace Approx. Learning Hours: 12.5 Price: 275 Perspectives on Conflict in the Workplace Handling Conflict Managing Organisation Conflict Conflict in the Workplace Simulation Managing Workplace Conflict Simulation Confrontation: What's the Best Approach Coping with Accusations in the Workplace Managing Conflict Manager to Manager Conflict The Essentials of Mentoring Approx. Learning Hours: 16.5 Price: 200 Effective Mentoring The Mentoring Manager Implementing a Mentoring Program for the Organisation Mentoring Strategies for the 21st Century Achieving Success: the Help of a Mentor Mentoring On line The Essentials of Mentoring Simulation HT Group Ltd /05/

27 Coaching with Confidence Approx. Learning Hours: 20.5 Price: 250 Business Coaching Successfully Coaching Relationships The Key Stages of Coaching The Coaching Skillset Emotions, Mindsets and Coaching Trends in Coaching Coaching with Confidence Simulation Coaching Teams and Personalities Simulation Business Coaching Essentials Approx. Learning Hours: 4 Price: 120 Business Coaching: Getting Ready to Coach Business Coaching: Conducting Coaching Sessions Business Coaching: Building the Coaching Relationship Business Coaching: Using Different Coaching Styles Management Effectiveness Moving into a Management Role Approx. Learning Hours: 25 Price: 200 Becoming a Manager A New Manager's Responsibilities and Fears Lead and Communicate Effectively as a New Manager A New Manager's Role in the Company's Future Moving into a Management Role Simulation Leadership and Management Simulation Adopting the Appropriate Management Style Interpersonal Communication Approx. Learning Hours: 5 Price: 150 Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Targeting Your Message Interpersonal Communication: Listening Essentials Interpersonal Communication: Communicating Assertively Interpersonal Communication: Being Approachable Listening Essentials Approx. Learning Hours: 2 Price: 55 Listening Essentials: The Basics of Listening Listening Essentials: Improving Your Listening Skills HT Group Ltd /05/

28 Effective Listening Approx. Learning Hours: 11.5 Price: 150 Listening Basics Listening to Comprehend Higher Purpose Listening Enhancing Listening Skills Effective Listening Simulation Emotional Intelligence Essentials Approx. Learning Hours: 3 Price: 70 What is Emotional Intelligence? Improving Your Emotional Intelligence Skills: Self awareness and Self management Using Emotional Intelligence on the Job Emotional Intelligence at Work Approx. Learning Hours: 10.5 Price: 200 Defining Emotional Intelligence Emotional Intelligence in the Workplace Emotional Intelligence and Teamwork Increasing Emotional Intelligence Emotionally Intelligent Leadership Emotional Intelligence at Work Simulation What is Emotional Intelligence? Facilitating Successfully Approx. Learning Hours: 27.5 Price: 200 The Facilitator Role Facilitative Fundamentals: Tools and Techniques Facilitating Meetings and Work Groups Facilitating Difficult Situations Facilitative Tools and Formats: Offering Options Facilitative Leadership Facilitating Successfully Simulation Negotiation essentials Approx. Learning Hours: 5 Price: 150 Negotiation Essentials: What Is Negotiation Negotiation Essentials: Planning for Negotiation Negotiation Essentials: Communicating Negotiation Essentials: Persuading Negotiation Essentials: Avoiding Pitfalls in Negotiations HT Group Ltd /05/

29 Getting the Results You Want: Negotiating to Win Approx. Learning Hours: 15 Price: 300 Crafting Deals Connecting and Communicating The Process of Negotiation The Dynamics of Interacting Negotiating Inclusively What to Do When the Going Gets Tough Mastering Negotiation Winning Negotiation Simulation Effective Body Language in Negotiations Location Does Matter How to Write an Effective Internal Business Case Approx. Learning Hours: 7.5 Price: 70 Preparing a Business Case Writing a Business Case Presenting Your Case Managing Organisational Change Approx. Learning Hours: 4 Price: 150 Managing Change: Understanding Change Managing Change: Building Positive Support for Change Managing Change: Dealing with Resistance to Change Managing Change: Sustaining Organisational Change Communicating Properly during Layoffs Using Change Process to Support Employees Approx. Learning Hours: 10.5 Price: 200 Starting the Change Process Managing the Change Process Integrating Change in Your Organisation Using Change Process to Support Employees Simulation Using Change Process to Support Teams Simulation Involving Employees in Corporate Change Developing People HT Group Ltd /05/

30 Handling Organisational Change Approx. Learning Hours: 10 Price: 175 Views on Organisational Change Preparing for Change Communication during Organisational Change Handling Organisational Change Simulation Managing the Stress of Organisational Change The Importance of Flexibility in the Workplace Building Improved Work Relationships Approx. Learning Hours: 13 Price: 175 Building Effective Interfunctional Relationships Effective Intercultural Relationships Building Effective Relationships Between Men and Women Working Effectively with Customers Effective Relationships with Business Partners Building Improved Work Relationships Simulation Effective Time Management Approx. Learning Hours: 3 Price: 70 Time Management: Analysing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers Take Control of Your Time by Working More Effectively Approx. Learning Hours: 10 Price: 250 Your Time and You Techniques for Improved Time Management Developing Excellent Time Management Habits Taking Control of Your Time Simulation Planning for Interruptions Helps with Procrastination Setting and Managing Priorities Prioritizing Personal and Professional Responsibilities Coping with Information Overload HT Group Ltd /05/

31 Problem Solving and Decision Making Strategies Approx. Learning Hours: 6 Price: 175 Problem Solving: The Fundamentals Problem Solving: Determining and Building Your Strengths Problem Solving: Digging Deeper Decision Making: The Fundamentals Decision Making: Tools and Techniques Decision Making: Making Tough Decisions Decision making and Problem solving for Business Approx. Learning Hours: 15.5 Price: 175 The Fundamentals of Effective Thinking Problem Framing Problem Solving: Generating Alternatives Making Decisions Dynamically Decision Making: Implementation and Evaluation Group Problem Solving and Decision Making Achieving Organisational Excellence through Critical Thinking Approx. Learning Hours: 19 Price: 175 The Role of Critical Thinking in Organisations Developing Fundamental Critical Thinking Skills Strategies for Facilitating Critical Thinking Critical Thinking Skills for Managing Organisational Scope of Critical Thinking Critical Thinking Strategies Simulation Team Building Optimizing Your Performance on a Team Approx. Learning Hours: 5.5 Price: 175 Being an Effective Team Member Establishing Team Goals and Responsibilities Elements of a Cohesive Team Effective Team Communication Using Feedback to Improve Team Performance Power and Politics in Matrixed Teams HT Group Ltd /05/

32 Leading Teams Approx. Learning Hours: 9 Price: 380 Leading Teams: Launching a Successful Team Leading Teams: Establishing Goals, Roles, and Guidelines Leading Teams: Developing the Team and its Culture Leading Teams: Building Trust and Commitment Leading Teams: Fostering Effective Communication and Collaboration Leading Teams: Motivating and Optimizing Performance Leading Teams: Dealing with Conflict Leading Teams: Managing Virtual Teams Building Trust Incrementally Inspiring your Team Support Your Leader Choosing the Right Team Culture Managing Communications in a Virtual Team Developing Self Sufficient Teams Human Resources Managing Diversity in the Workplace Approx. Learning Hours: 9.5 Price: 250 The Reasons Why Diversity Matters Changing Corporate Culture Planning a Diversity Initiative Diversity: the Future Managing Diversity in the Workplace Simulation Understanding Workplace Diversity Instituting a Dress Code Managing Diversity Effective Hiring and Interviewing Approx. Learning Hours: 7 Price: 200 What to Consider When Hiring Interviewing Effectively Choosing the Best Applicant Effective Hiring and Interviewing Simulation Screening Applicants for Emotional Intelligence Hiring Strategic Thinkers Guarding against Interviewing Biases HT Group Ltd /05/

33 Recruiting and Retention Strategies Approx. Learning Hours: 5.5 Price: 275 Recruiting Talent Retaining Your Talent Pool Creating a High Retention Organisational Culture Simulation Aligning Recruitment to Job Requirements Fringe Benefits: Maintaining a Competitive Hiring Advantage Employer Branding Surviving the Talent Crunch Addressing Attrition in High Performance Teams Preventing High Turnover Rates: How to Keep the Best 360 Degree Performance Appraisal Approx. Learning Hours: 10 Price: 120 About 360 Degree Performance Feedback Elements of a 360 degree Performance Review Delivering 360 Degree Performance Feedback 360 Degree Performance Appraisal Simulation HT Group Ltd /05/

34 SALES AND MARKETING Sales Giving Successful Presentations Approx. Learning Hours: 9.5 Price: 70 Presenting Successfully Delivering the Message Available Presentation Resources Sales Calls Approx. Learning Hours: 35 Price: 175 Preparing for Outbound Sales Calls Initiating Outbound Sales Calls Completing Outbound Sales Calls Preparing for Inbound Sales Calls Completing Inbound Sales Calls Preparing for Inbound Sales Calls Completing Inbound Sales Calls Inside Sales Skills Simulation Strategic Account Sales Skills Approx. Learning Hours: 21 Price: 300 The Strategic Account Sales Approach Understanding Your Customer Conducting Effective Sales Research Meetings Working with Your Customer's Key Players Delivering High Impact Sales Presentations Strategic Account Sales Skills Simulation Selling to Key Players Planning for Effective Selling Crafting Sales Strategies Pricing Strategy HT Group Ltd /05/

35 Sales Team Management Approx. Learning Hours: 16.5 Price: 250 Building a Winning Sales Team Using Business Tools to Manage Sales Teams Motivating a Winning Sales Team Communicating in Sales Teams Sales Team Management Simulation Storming: Developing and Leading Your Sales Team Planning Direct Mail to Generate Leads for Complex Sales Sales Support Roles for Better Customer Interaction Field Sales Skills Approx. Learning Hours: 16 Price: 175 Field Sales Foundations Planning Your Field Sales Approach Applying Your Field Sales Approach Completing Your Field Sales Approach Field Sales Skills Simulation Don't Only Go for the Big Fish Territory Account Sales Skills Approx. Learning Hours: 19 Price: 200 The Territorial Account Sales Approach Understanding Your Target Customer's Business Effectively Using Customer focused Research Meetings Gaining Access to Key Personnel at Your Target Accounts Delivering High impact Territorial Account Sales (TAS) Presentations Territorial Account Sales Skills Simulation Listening to your Customers HT Group Ltd /05/

36 Marketing Strategic Marketing in Action Approx. Learning Hours: 26.5 Price: 325 Elements of Marketing Strategy Analysing the Market Competitive Factors in Strategic Marketing Writing a Marketing Plan: Phase 1 Writing the Marketing Plan: Creative Strategy Creating a Marketing Campaign Marketing Management Financial Analysis for Successful Marketing Advertising Costs, PR Pays Sales and Marketing: Two Sides of the Same Coin? Increasing Competitiveness through Collaboration Strategic Brand Management Approx. Learning Hours: 24 Price: 175 Introduction to Brand Management Building Brand Equity Managing the Creative Elements of Brand Promoting Your Brand to Consumers Evaluating Brand Effectiveness Managing and Maintaining Brand Equity Online Branding Strategy Approx. Learning Hours: 14 Price: 175 Introduction to Online Branding The Online Branding Environment Strategies for Building an Online Brand Using Blogs to Attract Consumers Using Web Analytics to Increase Sales Using Online Strategies to Accelerate Sales Performance HT Group Ltd /05/

37 Competitive Marketing Strategies Approx. Learning Hours: 5.5 Price: 55 Competitive Strategies for a New Marketplace Surpassing the Competition Product Management Essentials Approx. Learning Hours: 7.5 Price: 120 Introduction to Product Management Developing a New product Strategy Pricing and Profitability for Product Managers Designing Products to Fit the Channel HT Group Ltd /05/

38 ADMIN AND CUSTOMER SERVICE Administrative Skills Getting Started Approx. Learning Hours: 5.5 Price: 175 Administrative Professionals: Representing Your Boss Administrative Professionals: Common Administrative Support Tasks Administrative Professionals: Maximizing Your Relationship with Your Boss Administrative Professionals: Interacting with Others Administrative Professionals: Putting Your Best Foot Forward Essential Skills for Administrative Support Professionals Simulation Customer Service Representative, Skills Approx. Learning Hours: 10.5 Price: 70 Customer Interactions Communication Skills Conflict, Stress, and Time Management Business Writing Basics Approx. Learning Hours: 3 Price: 70 Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Business Maths Approx. Learning Hours: 8 Price: 70 Whole Numbers, Fractions, and Equations Decimals and Percents Ratios, Averages and Graphs Customer Services Getting Started Approx. Learning Hours: 6 Price: 175 Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service in the Field Customer Service over the Phone Internal Customer Service Customer Service Confrontation and Conflict Shaping the Direction of Customer Service in Your Organisation HT Group Ltd /05/

39 Excelling at Customer Service Approx. Learning Hours: 35.5 Price: 325 Corporate Culture: Building the Service Foundation The Fundamentals of Exceptional Customer Service The Customer's Voice Advancing Service Expertise Customers, Confrontation and Conflict Overcoming Difficult Service Situations The EXCEL Acronym: Instilling Service Excellence Service Teams and Service Stars Excel at Customer Service Simulation Providing Customer Service Simulation Aligning Performance to Key Indicators Managing a Customer Focused Department Approx. Learning Hours: 17 Price: 175 Identifying Your Customer's Expectations Using Surveys to Measure Customer Satisfaction Bridge The Expectations Gap Leading A Customer Focused Team Managing a Customer focused Department Simulation Creating a Customer focused Organisation Measuring Customer Satisfaction Approx. Learning Hours: 8.5 Price: 120 Discovering What Your Customers Want Developing Customer Satisfaction Surveys Customer Satisfaction: Analysis and Implementation Measuring Customer Satisfaction Simulation HT Group Ltd /05/

40 Cannot find the course you are looking for? Call us! HT Group Address: 321 Chase Road, London, N14 6JT HT Group Ltd /05/