Total Terminal Maintenance. Kalmar

Transcription

1

2 Total Terminal Maintenance A New Service Concept from A New Service Concept from Kalmar

3 CARGOTEC IN BRIEF World s leading provider of cargo handling solutions Net sales in 2006 were EUR 2.6 billion Approximately 11,000 employees Operates in over 160 countries Class B shares listed on the Helsinki Stock Exchange (CGCBV)

4 COMPANY STRUCTURE CARGOTEC HIAB KALMAR INDUSTRIES MacGREGOR KALMAR TRAILER KALMAR INDUSTRIAL KALMAR CONTAINER KALMAR OTHERS LOGISTICS SYSTEMS HANDLING SERVICES RTC, BROMMA

5 KALMAR IN BRIEF

6 KALMAR PRODUCTS

7 KALMAR CUSTOMERS 1. Ports and terminals from small stevedoring companies to large international terminal operators around the world 2. Heavy industry from the wood and timber handling to steel factories and paper mills 3 Distribution and logistics from RoRo 3. Distribution and logistics from RoRo ships to global express, transportation and logistics companies

8 KALMAR FUNDAMENTALS Best cost over lifetime Modern & innovative technology Lasting equipment Parts and service Kalmar is the technology forerunner. Our lasting equipment, global network and service offering ensure our customers find that working with us increases their productivity.

9 KALMAR FUNDAMENTALS Global network Reliable and trustworthy partner Investing in sales & service networks Ability to serve also the biggest customers We have the largest service networks in the industry. We take advantage of our global resources to ensure that our customers always get the best service.

10 KALMAR FUNDAMENTALS Local service Local customer service Innovative service development Understanding local cultures We are near out customers everywhere. Knowing our customers local conditions is a key for the promise we give our customer: Value every week, day and hour.

11 KALMAR FUNDAMENTALS Continuous development Investing in automation Environmentally friendly solutions Developing new services Our technology is continuously developed to improve our customers productivity and to enforce environmentally friendly solutions.

12 TOTAL TERMINAL MAINTENANCE A NEW SERVICE CONCEPT

13 WHAT IS TOTAL TERMINAL MAINTENANCE?

14 WHY KALMAR?

15 AWINWIN WIN-WIN COMBINATION

16 A SEA CHANGE FOR THE INDUSTRY

17 SHARING EXPERTISE AT DESIGN STAGE

18 SKILLS IN PARTNERSHIP

19 INNOVATIVE PLANNING AND RESOURCE MANAGEMENT SKILLS IN PARTNERSHIP

20 THE WORLD PORT THROUGHPUT IN TEUm OO O1 O2 O3 O4 O5 O6 O7 O8 O9 1O 15 Current Forecast

21 MAIN REASONS FOR OUTSOURCING IN % Greenfield Lack of peoplee Technology shift New owner Labour unionn involvement ROCE improvement Cost reduction Service levell improvement

22 WIDE RANGING MAINTENANCE EXPERTISE

23

24 GLOBAL PRESENCE, LOCAL PROMISE

25

26 EVERY 4TH CONTAINER MOVEMENT IN THE WORLD IS COMPLETED BY KALMAR EQUIPMENT

27 BUILDING STRONG PARTNERSHIPS

28 FULL COMMITMENT TO HEALTH AND SAFETY

29 LOST TIME INJURY FREQUENCY RATE / Millions Hours Worked Industry average (source: Deltalings) Kalmar

30 BESPOKE SOLUTIONS

31 THE DEVELOPMENT PHASE Detail on specifications of the fleet/equipment Plan of approach Contract development Scope of supply Set up and discuss the maintenance management structure

32 THE DEVELOPMENT PHASE Set up formal communication for contact development Set up framework for the agreement KPI agreement and definition Risk and reward discussion and agreement Price and conditions agreement

33 THE DEVELOPMENT PHASE CHART

34 OUR KEY CUSTOMERS FAA Aarhus Stevedoring Company (Cargonet) ICTSI Container Terminal Madagascar Africa HPH Container Terminal Holland PSA Container Terminal Holland HPH Container Terminal Rotterdam Holland Corus Group (Steel Industry) UK APM Empty Container Depot Rotterdam Holland OVAKO Global Steel Industry Holland SE Saw Mill Sweden WWL Global RORO Company Sweden / Norway

35 OUR KEY CUSTOMERS Sabah Ports Container Terminal Malaysia DPW Container Terminal Antwerp Belgium CMA/CGM Container Terminal Marseille / Fos France SE Saw Mills Austria / Czech Republic / Germany RSC Railway Container Terminal Rotterdam Holland SCA Interforest Container Terminal / Rotterdam Holland APM Container Terminal Mumbai India STEVECO Container Terminal Kotka Finland SRMP Container Terminal La Reunion Island Africa Hind Terminals / MSC Container Terminals - India

36 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : SRMP:/Container terminal; La reunion Island/ Africa Service: Full service maintenance 24/7/365 Paid by the hour Equipment: Yard cranes Straddle carriers Reach stackers Terminal tractors Fork lift trucks all makes Terminal chassis Special: Kalmar set up a joint venture with a local company to assure agreed upon performance of the equipment of the terminal.

37 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : STEVECO/Container terminal /Kotka Finland Service: Full service maintenance 24/7/365 Paid by the hour Equipment: Straddle carriers All other terminal equipment. Special: Customer asked Kalmar to build a work shop as part of the full service contract. The customer pays a fixed rate per hour for the usage of the machines (including workshop).

38 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : APM /Container terminal/ Mumbai India Service: Full service maintenance 24/7/365 Paid by the hour Equipment: Yard cranes Reach stackers Empty Container Handlers Special: Agreement includes the supply ppy of drivers for all shifts Greenfield

39 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : SCA interforest/container terminal / Rotterdam Holland Service: Full service maintenance 24/7/365 Paid by the hour Equipment: Ship to shore cranes Reach stackers Terminal tractors Lift trucks Special: p Total terminal maintenance is outsourced

40 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : RSC/ Railway Container terminal Rotterdam Service: Full service maintenance 24/7/365 Paid by the hour Equipment: Reach stackers Terminal tractors Chassis Yard cranes/rmg (under negotiation) Special: p Inland terminal

41 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : SE/ Saw mill ; Sweden Service: Full service maintenance 24/7/365 Paid by cubic meter wood Equipment: Log stackers Fork lift trucks all makes Various other equipment Special: Kalmar took over the work shop, 30 service engineers and all drivers from the customer

42 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : WWL/ Global RORO company ; Sweden/ Norway Service: Full service maintenance 24/7/365 for on board rolling equipment Fixed rates Equipment: Terminal tractors Heavy Fork lift trucks all makes Trailors Goose necks Various other equipment All backup units Special: Kalmar global service network makes it possible to replace on board engineers by flexible capacity on shore to service the equipment. Sailing in all time zones and calling many ports in the world

43 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : OVAKO /Global Steel industry; Holland Service: Maintenance 24/7/365 for all equipment; Fixed rates per month Equipment is off balance financed Equipment: Terminal tractors Heavy fork lift trucks all makes Trailers Various other equipment All backup units Special: All equipment of the plant in one maintenance contract

44 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : Corus group/ Steel industry/ UK Service: Maintenance 24/7/365 for all logistic equipment; Machines rented out to the customer Price per hour Equipment: Coil handlers Tow tractors Heavy and medium lift trucks Combi lift warehouse stackers Special: All equipment of the logistics of one plant in one maintenance contract

45 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : HPH /Container terminal; Rotterdam; Holland Service: Maintenance 24/7/365 for all equipment Fixed rates per hour Machines rented out to the customer Equipment: Reach stackers Empty container handlers Terminal tractors Trailers Special: All equipment of the plant in one maintenance contract. Workshop built and maintained by Kalmar

46 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : PSA / Container Terminal / Holland Service: Preventative maintenance on STS cranes; Fixed rates Equipment: STS cranes Reach stackers Empty container handlers Special: Kalmar global service network makes it possible to replace on board engineers by flexible capacity on shore to service the equipment. Sailing in all time zones and calling many ports in the world

47 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : FAA Aarhus stevedoring company (Cargonet) Service: Full maintenance contract Workshop Design support Equipment: Straddle carriers Reach stackers (offered sale and leaseback) All other equipment sale and lease back offered Special: All equipment to be maintained by one company Kalmar Danmark A/S. Different makes New Kalmar established company

48 SERVICE LEVEL AGREEMENTS IN ALL FORMS Customer : ICTSI/ container Terminal / Madagascar Africa Service: TOTAL TERMINAL MAINTENANCE Fixed rates Equipment: Mobile harbor cranes Reach stackers Terminal tractors Tailors Lift trucks Special: All equipment to be maintained by one company Different makes Difficult logistic processes

49 CONTAINER TERMINAL DEVELOPMENT

50 THE CATALYST FOR CHANGE

51 A COMMITMENT TO EXCELLENCE

52 EUROMAX TERMINAL MAINTENANCE STRATEGY The concept of Euromax is a new strategy in container terminal management in Europe: The objective of the project team is to choose one supplier for the equipment of the terminal; The objective of the project team is to outsource the maintenance of the terminal; The partner has to agree pon a ser ice le el agreement ith The partner has to agree upon a service level agreement with Euromax. In the agreement there will be agreed upon KPI s with a risk and reward system.

53 EUROMAX TERMINAL MAINTENANCE STRATEGY Maintenance will be outsourced Parties have to agree upon a service level agreement Contract has fixed prices and agreed upon KPI s

54 STARMAX Consortium Stork/Kalmar MAINTENANCE INFRA EQUIPMENT ICT ELECTRICAL & COMMUNICATIONS CIVIL BUILDINGS CRANES VEHICLES OTHER EQUIPMENT NETWORKS HARDWARE SOFTWARE HELPDESK 65 fte dedicated; In phase I ; machines on contract; 16 x STS; 58 x A RMG; 96 x AGV s; 20 x TT 120 Trailers; 3RST RST; 6 LFT.

55 WHAT WE ARE DELIVERING

56 ENGAGEMENT FRAMEWORK Maintenance Management Human Resources Management Asset Performance Do The Right Things Effectiveness Do The Things Right Efficiency At The Right Price (Sub) Contract Costs SHEQ Management Financial Management Installation Management Maintenance Concept Management Work Order Management First In Line Maintenance Shutdown Material Management Facility Management Availabilit ty / Reliab bility Mainten nance Cos st Complia ance - Saf fety Operation nal Excell ence Outsourcing Information Management MODEL ENABLERS RESULTS

57 TYPICAL PROJECT ENGAGEMENT STRUCTURE Terminal Board Kalmar Board Terminal contract manager Maintenance Manager Control / Admin CMMS Maintenance Engineering Logistics / Warehouse Bedrijfsburo and Control Room ICT Team Equipment Maintenance Specialist Industry Services Infra-Partner Partner X / Sub Contracter Resource Pool Kalmar Centre of Expertise Resource Pool Specialist Resource Pool Specialist Industrial Services

58 SUCCESS FACTORS Skilled Resources Continuous Developing KPIs Maintenance Concept Continuous Training Transparency

59 MEETING OBJECTIVES