WELCOME VISITING SUPPORTERS GUIDE

Transcription

1 WELCOME VISITING SUPPORTERS GUIDE

2 CONTENTS 03 WELCOME TO LEICESTER CITY FOOTBALL CLUB 04 HOW TO FIND US 05 CAR PARKING 06 CYCLE PARKING 07 AT KING POWER STADIUM 08 KING POWER STADIUM MAP 09 SUPPORTERS WITH DISABILITIES 10 PREMIER LEAGUE AWAY SUPPORTER INITIATIVE 11 BANNERS, FLAGS & GROUND REGULATIONS 12 THINGS TO DO IN LEICESTER 13 CONTACT US 02

3 WELCOME TO LEICESTER CITY FOOTBALL CLUB Thank you for choosing to visit King Power Stadium. Our visiting Supporters Guide has been designed to help you get the most out of your visit to Leicester and King Power Stadium, home of Leicester City Football Club. We hope that our guide will help you prepare for your trip, however should you require any further information please and our Supporter Liaison and Disability Access Officer will assist you. As with our own home supporters we endeavour to provide an inclusive experience on a matchday for everyone. We acknowledge that many supporters both home and away, travel far and wide to see their club in action. We pride ourselves in offering the same care and attention to detail to our visiting supporters that is afforded to the home fans throughout the season. Leicester City Football Club expects its supporters and all attendees at King Power Stadium to conduct themselves in an appropriate manner at all times. The Club will not tolerate racist, violent, threatening, abusive, obscene or provocative behaviour or language and will take the strongest possible action against conduct that falls short of our expectations. Leicester City is committed to creating a passionate, inclusive, welcoming environment in which everyone is free to enjoy the matchday experience. Should you be experience issues with supporter behaviour in your area of the stadium, contact our LCFC Help team through one of the provided methods: For immediate action: SMS: Text and start your message with the word FOXES help@lcfc.co.uk Tel: (Option 4) We would like to thank you for purchasing your tickets and wish you a safe journey to and from King Power Stadium. 03

4 HOW TO FIND US We want you to enjoy the King Power Stadium experience, and that starts with how to get here. Transport links continue to be a key benefit of the location of Leicester City Football Club for supporters, customers and visitors alike, with road and rail links both in close proximity to the stadium. The main road links of the M1 and M69 motorways provide excellent access from the north and south to the City s already favourable central location. Non-road users can also benefit from the great transport links with Leicester Train Station only a short distance away. Supporters and customers living around the county boundaries and beyond will find getting here relatively hassle-free. By Road - From North & South: There are two different routes into King Power Stadium from the M1 and M69 Motorways - see the map on the following page for full details. By Train: King Power Stadium is a five minute drive or 20 minute walk from Leicester Railway Station, London Road, Leicester, LE2 0QB. By Bus: Please use the following links to find the most suitable route to King Power Stadium:

5 CAR PARKING Parking spaces are available on a match-by-match basis at our Filbert Street car park for 16 per space. Car park spaces should be pre-booked preferably before the day of the match, however late bookings can be made up until 10am on the day of the match (subject to availability). Please contact the LCFC Sales Centre on (Option 1) or visit the City Fanstore to purchase a space. LCFC provides 10 car park spaces for visiting supporters with disabilities at 16 per car. Please purchase directly from your ticket office. Parking is available on Freemans Common Business Park (LE2 7SQ) on individual business car parks. The independent car parks are run in aid of the Multiple Sclerosis (MS) Therapy Centre. Parking is 4 and all proceeds go to the charity (see map below for directions). Further parking is available in the City Centre, signposted on the approach roads and also at A nearby NCP car park (LE2 7AN) next to the Leicester Tigers Rugby ground. Car Sharing: Car sharing is an initiative the Club would urge all supporters to look into. This will not only limit congestion, but also reduce the carbon footprint of those travelling to matches at King Power Stadium. 05

6 CYCLE PARKING Leicester City promotes all forms of green travel and therefore encourages supporters to utilise its Cycle Park by cycling to King Power Stadium. We understand that for most visiting supporters the journey to King Power Stadium will be too far to consider cycling but for some who may live local to Leicester, it may offer an attractive alternative to avoiding the traffic, post-final whistle. If you wish to cycle to the Stadium the Cycle Park is located on King Power Stadium car park and cyclists should enter via Car Park B showing their match ticket on entry. There are 20 spaces available and parking is on a first come first served basis. Cycle Parking is free of charge. Please see map for more information. 06

7 AT KING POWER STADIUM Visiting supporters are accommodated in the corner of the North and East Stands and can enter the stadium via Turnstiles (dependent on ticket allocation) which will open up to 90 minutes before kick-off. How to use your ticket to get into the stadium: Check your tickets for which turnstile you need to gain access to the stadium Once you approach the turnstile make sure you have your ticket ready Place your ticket into the reader Make sure the bar code is under the scanner facing up Once the light shows green proceed through into the stadium and enjoy the match If the light shows red please notify a steward Cash machine: The nearest cash machine is located at Morrisons Superstore about a 10 minute walk away from the stadium (LE2 7LT - see map on page 5). Supporters are encouraged to bring sufficient cash with them as card payments will not be accepted within the stadium concourses. Merchandise: The City Fanstore is located at King Power Stadium on the corner of the North and West Stands. On a matchday the City Fanstore is open from 9am to kick-off until kick off and will reopen after the match for up to 45 minutes after the final whistle. We also have a shirt printing stand and mobile shop situated around the stadium, see the above map for their locations. 07

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9 INFORMATION FOR SUPPORTERS WITH DISABILITIES King Power Stadium has accessible friendly facilities available on a matchday. Dedicated accessible support stewards LCFC have a dedicated team of Accessible Support Stewards to assist supporters with disabilities. Audio Descriptive Commentary Through the Club s Disabled Supporters Association and Alan March, of Alan March Sport Ltd, an audio descriptive commentary service is available FREE to supporters inside the stadium, giving the visually impaired the best possible matchday experience. Unlike traditional radio broadcasts, the Alan March team, who have been specifically trained for audio descriptive commentaries, do not use a summariser and instead focus on making sure its listeners don t miss a kick of the action inside King Power Stadium. Audio Descriptive Commentary sets can be collected from our matchday staff entrance. Please refer to the map opposite for location. CITY FANSTORE 1884 SPORTS BAR MEDIA AND WELLER ENTRANCE WEST STAND MAIN RECEPTION HOSPITALITY ENTRANCE STAFF ENTRANCE SUB TICKET OFFICE 1 Supporters with hearing loss If you require assistance please contact our Supporter Liasion & Disability Access Officer on disability@lcfc.co.uk prior to the game. Accessible toilet facilities using the radar key system All accessible toilets in King Power Stadium are fitted with RADAR locks. Supporters are advised to bring their own key. Keys are however available from our designated support stewards. Visiting supporters with disabilities will be seated in the visitors section of King Power Stadium. 09

10 PREMIER LEAGUE AWAY SUPPORTER INITIATIVE As a visiting supporter travelling to King Power Stadium our aim is to ensure each fan has an enjoyable matchday experience regardless of the result. We are committed to offering supporters of visiting teams a comparable admission price compared with that of the home support and also offer an equal level of service in all aspects of what we do both inside and outside the stadium. During your visit to King Power Stadium we have a variety of activities taking place including: Welcome to King Power Stadium a special welcome and thank you for travelling to King Power Stadium Staff wearing your Club colours our kiosk staff at the stadium will be wearing your club colours when serving you! Projected images match highlights & images and stats of current and ex players that have played for both Leicester City and your club. 10

11 BANNERS, FLAGS & GROUND REGULATIONS King Power Stadium upholds the highest standards of health and safety and the following information is in line with the stadium s Ground Regulations. We know that many supporters like to display flags at football matches and King Power Stadium will always be as accommodating as possible. The use of banners and/or flags at King Power Stadium is at the discretion of the Club s operations and stewarding personnel. No political or offensive banners are permitted. Security or stewarding personnel will remove any banner or flag which they believe is affecting other supporters enjoyment. Flags or banners must be fire retardant (please bring your fire retardant certificate with you) and any containing poles or sticks are banned from the ground. Please note there is limited space to display flags, therefore please contact help@lcfc.co.uk in advance for further guidance. No surfer flags are permitted. Supporters are reminded that they are subject to the terms and conditions of the Ground Regulations, as well as the rules and regulations of the relevant competition. Ground Regulations are displayed in all concourses and also outside of the stadium. For information on our ticketing Terms and Conditions and Ground Regulations visit 11

12 THINGS TO DO IN LEICESTER Leicester is a unique city and a wonderful place to visit, with a superb range of visitor attractions. It s a city that combines the finest English traditions with multicultural activities and the cosmopolitan buzz of city life. Below are some suggestions so you can discover it for yourself... Richard III Find out about the archaeological search and monumental discovery of the final resting place of Britain s last Plantagenet King in Leicester s city centre... National Space Centre The UKs largest attraction dedicated to space exploration and space science, an amazing building filled with rockets, satellites, Martian surfaces and other amazing artefacts... Great Central Railway The UK s only double track, mainline heritage railway. It s the only place in the world where full size steam engines can be seen passing each other - just as it was when steam ruled the rails... For further information visit 12 Cycling In Leicester Cycling is a great way to get around our city. It s healthy, environmentally friendly, and affordable. In a busy city like Leicester it may also be the quickest way to get around. Whether you are a keen cyclist or a complete beginner, the information provided will help you navigate around Leicester s cycling scene. For more information please visit and select Cycling in Leicester.

13 CONTACT US Our Fan Liaison Assistants are on hand to help you make the most of your visit to King Power Stadium. If you have any enquiries before, during or after your visit then please do not hesitate to contact us. Address: Leicester City Football Club, King Power Stadium, Filbert Way, Leicester, LE2 7FL Information: (option 4) or (option 1) or Supporters with disabilities: Website: Reporting a Hate Crime: Please text and commence your message with Foxes... and explain the issue, providing seat details and the nature of your concerns. 13