Important information regarding our online banking upgrade! Giving You More.
|
|
- Quentin Curtis
- 8 years ago
- Views:
Transcription
1 FIRST MERCHANTS Online Banking Important information regarding our online banking upgrade! Giving You More.
2 FIRST MERCHANTS Online Banking First Merchants is pleased to announce that on July 20th we re Giving You More through online banking and mobile banking upgrades. We believe you ll appreciate and value the enhancements. New Online Banking Financial Center We value your business, and look forward to continuing to provide you with "The Strength of Big, The Service of Small" through this investment in technology solutions. We re confident your experience will be all that you expect and more! New features include: Running balances Simpler, easier navigation More detailed information at your fingertips Enhanced security and much more! Please review this booklet as it will provide you with details regarding what's changing, timelines, and Quick Start Guides to support actions you may need to take. As always, if you have questions, we're here to help! Feel free to contact us at Sincerely, First Merchants 1 Need Help? Call
3 Timeline Please use this timeline and checklist, in addition to the following pages of important information to ensure a smooth transition of your banking needs before, during and after the weekend of July 17, when your accounts will be transferred to our new online banking system. If you have any questions regarding the following information, please call Customer Service at July 13, 2015: Get ready - Take Action In order to ensure your seamless, uninterrupted transition to the new system, please take a moment to update your contact information so you can easily log in to the new system. There are three easy ways to update your information so you can easily log in on July 20th. 1. Go to and enter your information 2. Visit your nearest banking center and update your information 3. Call Customer Service at Mon. - Fri. 7:00 a.m. - 7:00 p.m. and Sat. 9:00 a.m. - 1:00 p.m. Unenroll in ebills. You will need to set up your ebills in the new system on July 20, July 17, 18, & 19: System Outage Consumer Bill Pay will be unavailable at 8:00 a.m. ET on Friday, July 17; Consumer Online Banking and Mobile Banking will be unavailable from 5:00 p.m. ET on Friday, July 17th until 7:00 a.m. ET on Monday, July 20th for the system conversion. Be watching for an from as we will be sending you a new temporary password during the weekend of July 17. Upon your first log in to online banking beginning Monday, July 20, you will enter your temporary password and be asked to change your password to one that you create and use. Mobile Banking: The current OLB Mobile app will permanently stop working on July 17 at 5:00 p.m. Please delete the Mobile App from your device. July 20, 2015: New system is live! As you do today, beginning on Monday, July 20th, log in to the new system with your new credentials through the red login box at Account Balances and Transactions will display. estatements are accessible (if enrolled). Quicken connectivity is available. Bill Pay is live. Mobile Banking is available. If you utilize the ebills function you will need reenroll. See page 10. Your current BillPay payees will automatically be reloaded. If you have nicknamed your accounts, your account nicknames will not transfer to the new system. Setting up nicknames is fast and easy: Click on the Customer Service Menu and select "Customize Your Accounts" and change the descriptions. If you have set up alerts, you will need to reestablish your alert preferences by selecting the Customer Service Menu and "View my Alerts." External transfers will need to be re-enrolled on the system. Select Make an external transfer within the Pay and Transfer menu to reestablish your external transfers. If you had recurring external transfers, you can reestablish those once you have verified the test deposits. Mobile Banking: Before logging in to Mobile Banking for the first time, you will be required to log in using your desktop to establish your new password. You will use your new Online Banking username and password once you have logged in on a desktop. Your six digit PIN is no longer utilized. To begin using the new First Merchants Mobile Banking, you can download the new app and may log in anytime after 7:00 a.m. on Monday, July 20. You will find links to download a new app for your iphone, ipad, Android phones or tablets or Kindle Fire tablets at Need Help? Call
4 Online & Mobile Banking YOU Online Banking Manage/View Your Accounts New Financial Center provides quick navigation to your accounts and the tasks you use most New Running Balance will be populated during the first week by July 27 New New First Merchants accounts will be automatically displayed in Online Banking New Account Aggregation lets you see your total financial picture by displaying balances and transactions from accounts held at other institutions safely and securely in First Merchants Online Banking New Personal Financial Management (PFM) enables you to track every dollar through spending reports, net worth calculators and budgeting tools. Our PFM module features reports, spending categorization, and even allows you to track the value of your home all in one secure location. Make Payments New People Pay enables you to make fast and secure digital payment to anyone using their mobile phone number or address. Use People Pay to pay the babysitter, to split the check for dinner, or send some money to a friend for their birthday! Mobile Banking Mobile App New Kindle Fire Tablet App New Higher limits for Mobile Deposit New Your mobile credentials now match your Online Banking credentials New People Pay New See scheduled and recent bill pays New Easier to login with your normal OLB credentials Function Text Banking Mobile Web Mobile App Account Balances P P P Recent Transactions P P P Transfers P P P Mobile Deposit P Bill Payments P P People Pay P P Contact Us/Help P P P Location Finder P 3 Need Help? Call
5 FIRST MERCHANTS Online Banking Login Guide LOGGING IN (DESKTOP) You will continue to access First Merchants Online Banking through the red "Sign In To Online Banking" box at beginning 7:00 a.m. ET, Monday, July 20. How you access the sign in box has not changed. Once you have entered a valid Login ID (remember they are case sensitive and the same as the previous system), you will see security options displayed upon your first login. The new system has enhanced security and utilizes either a one-time security code that you received via an automated phone call or a text message to your mobile phone. If that option doesn t work or your phone number isn t updated with us, you can answer verification questions derived from public or commercially available records to proceed. PHONE CALL VERIFICATION Click on the Continue with Security Code box and a window will display showing the phone numbers we have on file for you. If you would like an automated phone call to one of your phone numbers on record, select the phone number and hit continue. You will receive a phone call with your code. Upon receiving the call, press or say 1 to continue and enter or say the one-time security code displayed on the screen (15134 is the example on the image below). The phone call will acknowledge the code and disconnect. Next, press Phone Call Completed on your computer. Once you have completed the phone call, you will enter in your temporary password and be prompted to change your password to one that you create and use. See page 6 for more detail. 4 Need Help? Call
6 FIRST MERCHANTS Online Banking Login Guide continued... TEXT MESSAGE VERIFICATION If you prefer to receive a Text Message, simply select Send a text message to a mobile phone on record and select Continue. You will be prompted to enter your mobile phone number without dashes or dots including area code. Please note only phone numbers that we have on file (and that were displayed on the previous screen) are eligible to receive text messages. After hitting Send Text Message, a window will display where you will input the security code that was just texted to you. Type in the code, hit Submit, and input your temporary password. You will be prompted to change your password to one that you create and use. See page 6 for more detail. VERIFICATION QUESTIONS If you prefer to use the verification questions, click on the answer verification questions link in the Phone not available section. If your number isn t listed, please utilize the verification questions option outlined next. Enter in your First and Last name as well as your birth date and click submit. Next, four questions pulled from your public and commercially available history are displayed to validate your identify. Answer the questions and press Submit. Once you have completed the questions, you are able to enter your temporary password. You will be asked to change your password to one that you create and use. See page 6 for more detail. Please note we do not keep a record of the verification questions or answers you provide. 5 Need Help? Call
7 Login Guide Troubleshooting Having trouble logging in to Online Banking? Please check this list for a possible solution before calling us: Missing Company ID: The consumer online banking login box on firstmerchants.com is red. If you see a blue login box with a required company ID, click the "Not a business? Login here"" link. Incorrect Login ID: Your login ID is case sensitive and is the same as the current system. Check to make sure your caps lock key is off and any capital letters are entered in the correct case. On your first login, you should see the onetime security code screen shown on page 4. If, on that first login, you are presented a password screen after inputting your login ID, (instead of the Security Code screen shown on page 4) the login ID is not correct. Temporary Lock Out: If you enter your password incorrectly three times, you will be temporarily locked out of the Online Banking system. Please call Customer Service at to reset your password. Changing Your Password: When you are prompted to change your password, you're asked to enter your temporary password and a new password that you create. Your 'Old Password' is the temporary password you used to log in to the system - the password ed to you. Passwords are also case sensitive and must include at least a letter and a number. Temporary password ed on July 19th You create new Retype the one you just created 6 Need Help? Call
8 FIRST MERCHANTS Mobile Banking First Merchants Mobile Banking includes the First Merchants Mobile app, text banking, and a mobile browser option. The service is free and available to all Online Banking customers, but you must access Online Banking first before logging in to Mobile Banking for the first time. Mobile Banking for Consumers You must log in to the new First Merchants Online Banking system via a desktop, enter the temporary password ed to you and change the password to one you will use going forward before accessing your accounts via Mobile Banking. If you bypass this step, you may be temporarily locked out. When signing in, you will use the same credentials for Mobile banking as you do for Online Banking. During your first mobile log in, for each device you will be required to authenticate yourself by answering a series of automatically generated challenge questions. Beginning July 20, please make sure to uninstall your current First Merchants Mobile app, and install the new First Merchants app (your new app icon should have a black background). The app is available for Android phones and tablets, Apple iphones and ipads, and now, also for Kindle Fire! If you would like to access your accounts via your mobile browser, visit us at m.firstmerchants.com beginning July 20. Mobile App: Now with Mobile Deposit! The First Merchants Mobile app is available for download at the App Store or Google Play. Use your Apple or Android smartphone or tablet to check balances, pay bills, transfer funds, locate banking centers/atms and much more. And thanks to the new Mobile Deposit feature, depositing checks is as simple as snapping a picture on your smartphone or tablet device. Download links are available at: Once you've downloaded the First Merchants app, you'll sign in using the same username and login that is for your Online Banking account. Text Banking: Our text banking service is a fast, easy way to check your accounts on the go. Check your account balance or make a quick transfer by texting commands to from the phone number you enroll in Mobile Banking. Visit firstmerchants.com/textbanking.pdf for more details. Standard text messaging rates apply, so you should check with your carrier to avoid unexpected charges. Mobile Web: Can't use the First Merchants Mobile app? First Merchants offers a mobile browser option, too. Just visit on your mobile browser to access your accounts. Google Play is a trademark of Google Inc. App Store is a service mark of Apple. Inc. 7 Need Help? Call
9 FIRST MERCHANTS Online Banking Quick Start Guide Basics Guide Welcome to First Merchants new Online Banking. We think you will find it very easy to navigate and utilize in your daily routine. After logging in, you are presented with a screen with several widgets that show you the info you need and give you the most used functions right at your fingertips. 1. To see recent activity on your accounts, simply click on any of the account names. A quick register will display showing the last 30 days of activity. You ll notice the addition of a running balance on this screen as well. 2. To see your current balance across your accounts, there s no need to click they are displayed right away upon logging in to make it quick and easy for you. 3.To see an overview of all accounts, click on Go to Accounts Overview. Once there, you can click on any account name to bring up the full history view. We will display up to 90 days of history initially and over the next year will be building up to a full 18 months worth of history. 4. To do a quick internal or external transfer, simply click Transfer Funds in the Money Center widget. 5. You can pay a bill in less than 30 seconds by clicking on Pay Bills, also in the Money Center. To learn more about bill pay, simply go to the next page. 6. Finally, any time you would like to return home to this screen, simply click the Financial Center link at the top left of the application Need Help? Call
10 Bill Pay Guide FIRST MERCHANTS Online Banking Quick Start Guide First Merchants Bill Pay offers a safe and secure way to pay all of your bills. Pay a bill that has already been paid before Click on Pay Bills in the Money Center Select the Pay From account and the Pay To recipient Select the amount and the date you would like it to arrive Click Continue and Make Payment It s that easy to make a bill payment in less than 30 seconds! Pay a bill to someone new Click on Pay Bills in the Money Center Click Add a new person or business to pay Type their name in to the Pay Someone New box and press Add If the biller is already in our system for electronic payments, the system will ask you for additional information such as an account number. If it's a biller that receives checks, the system will ask you for their address info and your account number. Click Continue and Make Payment 9 Need Help? Call
11 ebill Guide Unenroll your current ebills now To ensure uninterrupted delivery of the bills you have delivered through Bill Pay/eBills in the current OLB system, please unenroll your current ebills today. Completing this task is quick and easy! In your Online Banking account, from the Payment Menu, click on the Make a Payment box 1. ebills you currently have set up include an icon to the left entitled, Bill 2. Click on the Manage My Bills tab 3. From My Bills dropdown box choose the ebill you will unenroll 4. Choose the Stop an e-bill option and from the pop-up box, click on the Stop Receiving This E-bill option 5. Unenroll each ebills you are currently receiving. You can reenroll your ebills in the new Online Banking system beginning July 20. Set up ebills in new system beginning July 20 Once you input the information for an electronic biller, we welcome you to setup ebills which makes paying bills even easier. Just click on the link in the confirmation screen (shown below). Another option to setup ebills is by clicking the setup link underneath the account name. You can also set up reminders and convenient auto-pays there as well Unenroll your current ebills today! You may not receive a paper bill for up to 60 days depending on the biller processes. We recommend that you make a note of the due dates and contact any billers if you have not received a paper bill on your regular billing cycle Need Help? Call
12 200 E. Jackson St. Muncie, IN POSTMASTER PLEASE DELIVER IN HOMES 7/12/2015-7/14/2015. Giving You More firstmerchants.com
Online banking user guide
Welcome Peoples Federal Savings Bank customers Online banking user guide IMPORTANT INFORMATION about your online banking account. Important information Your online banking accounts with Peoples Federal
More informationKey Transition Dates for Eastern HomeConnect. Frequently Asked Questions about Eastern HomeConnect
Key Transition Dates for Eastern HomeConnect For your convenience, highlighted below are important dates regarding the transition of The Community Bank online banking to Eastern Bank. November 29 at 5:00
More informationOnline Services User Guide
Online Services User Guide Welcome to online banking! Whether you re online or using a mobile device, access your accounts whenever and wherever it s convenient for you. Log In: BankMidwest.com Online
More information/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175
/ 1 Online Banking User Guide SouthStateBank.com / (800) 277-2175 Welcome Thank you for using South State s Online Banking. Whether you are a first time user or an existing user, this guide will walk you
More information/ 1. Online Banking User Guide SouthStateBank.com / (800) 277-2175
/ 1 Online Banking User Guide SouthStateBank.com / (800) 277-2175 Welcome Thank you for using South State s Online Banking. Whether you are a first time user or an existing user, this guide will walk you
More informationBanking at the speed of your life. Online. Mobile. Superior. Safe.
Banking at the speed of your life. Online. Mobile. Superior. Safe. PARKSTERLING Answers You Can Bank On. At Park Sterling Bank, we know that there are times when our answer can help expand a child s future,
More informationCustomer Service 1-800-711-BANK (2265) Weekdays: 7:00 a.m. - 10:00 p.m. Weekends: 8:00 a.m. - 6:00 p.m. cbc@fcbanking.com. Online Banking Guide
Customer Service 1-800-711-BANK (2265) Weekdays: 7:00 a.m. - 10:00 p.m. Weekends: 8:00 a.m. - 6:00 p.m. cbc@fcbanking.com Online Banking Guide Table of Contents Welcome 2 First-Time Users Navigate Online
More informationWe re upgrading your banking experience August 21 st 23 rd
We re upgrading your banking experience August 21 st 23 rd What you can expect before, during and after the upgrade. Banking in your best interest. myinvestorsbank.com/upgrade We re Upgrading Your Banking
More informationHow To Upgrade Your Bank In Australia
see how Easy Coming July 14 th Here s What You Need to Be in the Know Dear Valued Ion Bank Customers, At Ion Bank, we strive to make banking easier for you and better meet your evolving financial needs.
More informationBILL PAY FAQ DATA CONVERSION
BILL PAY FAQ DATA CONVERSION GENERAL INFORMATION Your credit union will be launching a new, enhanced, online bill pay. Our new system will include features that will make this valuable tool even better,
More informationMobile Banking FAQ for Business
Mobile Banking FAQ for Business General Questions 1. What is National Bank of Arizona Business Mobile Banking? Mobile Banking provides anytime access to your eligible account(s) from select mobile phones
More informationMember FAQ Premier Members Mobile Banking
Member FAQ Premier Members Mobile Banking 1.1 General Questions 1. What is Mobile Banking Premier Members Mobile? Premier Members Mobile allows members to access their accounts (checking, savings, certificates,
More informationJuly, 2014 Page 1 of 7
Q. Will I still be able to access my SBT online banking? A. You will be able to access your SBT online banking until 8 a.m. CDT on July 28th. Please see the transfers and bill payment sections for important
More informationApple Bank Online Banking Guide
Apple Bank Online Banking Guide 24/7 Banking Financial Management Funds Transfer Bill Payment Convenient, Easy to Use Secure Table of Contents Online Banking Overview - Convenient, Easy, Secure 1 Registration
More informationMobile Banking Applications Premier Members Mobile User Guide
Mobile Banking Applications Premier Members Mobile User Guide 1.0 P REMIER MEMBERS MOBILE BASICS Mobile Banking allows the user to access their account information via mobile smartphone or tablet either
More informationFREQUENTLY ASKED QUESTIONS ONLINE BANKING
FREQUENTLY ASKED QUESTIONS ONLINE BANKING 1. Why is the bank changing the Online Banking system? Legence Bank strives to be on the forefront of technology. We believe our customers deserve a great, user-friendly
More informationGuide to BMO Harris Online Banking SM
L O G G I N G I N Guide to BMO Harris Online Banking SM T A B L E O F C O N T E N T S Security & Bill Payment...4 Getting Started...5 Forgotten Password & User ID...6 BMO HARRIS ONLINE BANKING OVERVIEW...7
More informationOnline Banking User Guide
Online Banking User Guide If you need assistance, please call 315.477.2200 or 800.462.5000 M-F 7:30am - 6:00pm Sat 9:00am - 1:00pm empowerfcu.com 315.477.2200 800.462.5000 Table of Contents Online Banking
More informationWelcome to Mobile Banking. Sunflower Bank Mobile Banking Personal User Guide
Welcome to Mobile Banking Sunflower Bank Mobile Banking Personal User Guide Mobile Banking User Enrollment Sunflower Bank s Mobile Banking provides fast and secure access to your personal accounts so you
More informationFirst United Bank. Mobile Banking Enrollment and FAQs
First United Bank Mobile Banking Enrollment and FAQs Mobile Banking Enrollment & FAQs MOBILE DEVICE MINIMUM REQUIREMENTS Apple: Apple iphone 4.3 or higher Apple ipod Touch 4.3 or higher Apple ipod 4.3
More informationA Quick and Easy Guide to PERSONAL ONLINE BANKING
A Quick and Easy Guide to PERSONAL ONLINE BANKING WELCOME Whether you re at home, at work or on the road, BancFirst is available 4 hours a day, 7 days a week with Personal Online Banking. These services
More informationNBT BANK MOBILE BANKING. How To Guide
Table of Contents personal and business banking customers How to Enroll...3 Accessing and Using NBT Bank Mobile Banking...5 Welcome to the NBT Bank Mobile Banking Application...7 Using Mobile Deposit...8
More informationOnline Bill Payment & Presentment User Guide
Table of Contents Alerts and Notifications... 4 Add an email Notification...4 Cancel an email Notification...5 Automatic Payments... 6 Add a Standard Automatic Payment Rule...6 Add an Automatic Payment
More informationYou spoke. We redesigned our online and mobile banking. (How s that for listening?) Your Guide to a Better Online and Mobile Banking Experience. Coming August 11th. One Login for your Computer, Phone and
More informationOnline Banking Frequently Asked Questions
HOME BANKING Q. What is Freedom's Home Banking? A. Freedom s Home Banking allows you to bank anywhere, at any time, electronically. Our system allows you to securely access your accounts by way of any
More informationOnline Banking Features
Online Banking Features Additional information on Online Banking, Mobile Banking, Money Desktop, and Remote Check Deposit can be found at TampaBayFederal.com Accounts Summary The Accounts tab will show
More informationPersonal Online Banking & Bill Pay. Guide to Getting Started
Personal Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Online Banking. Whether you re at home,
More informationBusiness Online Banking & Bill Pay Guide to Getting Started
Business Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Business Online Banking. Whether you re
More informationMOBILE BANKING. Why should I use Mobile Banking?
MOBILE BANKING What is Mobile Banking? With Mobile Banking, you can access your account, conduct transfers, and pay and manage bills from any mobile device that has web browsing capabilities and a data
More informationOnline Banking. Personal User Guide
Online Banking Personal User Guide TABLE OF CONTENTS INTRODUCTION 3 LOGIN 3 ACCOUNT ACCESS 5 VIEW TRANSACTIONS 5 TRANSACTION DOWNLOAD 6 STATEMENTS 7 STOP PAYMENTS 8 TRANSFERS 9 POWERPAY (online bill pay)
More informationGuide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication. Mobile App Activation
Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication Mobile App Activation Before you can activate the mobile app you must download it. You can have up to
More informationGlobal Banking and Bill Pay
Global Banking and Bill Pay Quick Start User Guide 468 Industrial Way West Eatontown, NJ 07724 www.fafcu.com 2 Logging in Logging in to Global Banking is as easy as one, two, three. Just launch your web
More informationSHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK
SHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK INTERNET BANKING QUICK START GUIDE: Overview Welcome to CentralNET, the online banking services of Central Bank. Our family of Central Bancshares,
More informationWhat s Inside. Welcome to Busey ebank
What s Inside Security............................ Getting Started...................... 5 Account Access...................... 6 Account Detail...................... 7 Transfer Funds......................
More informationMobile Banking Frequently Asked Questions
Effective August 20, 2015 General Questions What are CBT Mobile Banking and CBT Business Mobile Banking? CBT Mobile Banking and CBT Business Mobile Banking provide anytime access to your eligible California
More informationCountry Club Bank- Intro to Mobile Banking- Android & iphone Apps
Country Club Bank- Intro to Mobile Banking- Android & iphone Apps MOBILE APP BANKING (FOR IPHONE AND ANDROID)... 2 SIGN ON PAGE... 4 ACCOUNT SUMMARY PAGE... 4 ACCOUNT ACTIVITY PAGE... 6 SEARCH ACTIVITY
More informationOld National offers both Mobile Web and a Mobile App, so you can choose the best fit for your device type. Either solution enables you to:
Your bank. For your mobile life. Getting started You live life on the move, and Old National Mobile Banking goes right along with you. Whether you re at work, play, running errands or on vacation, you
More informationHow do I contact someone if my question is not answered in this FAQ?
Help Where may I find the answers to my Internet Banking questions? How do I contact someone if my question is not answered in this FAQ? Enrolling How do I enroll in Internet Banking? Logging In How do
More informationSystems Upgrade Information Frequently Asked Questions
Systems Upgrade Information Frequently Asked Questions We ll be continually updating this page to ensure you have the most accurate and up-to-date information possible. Please check back often to stay
More informationMobile Banking Frequently Asked Questions
Mobile Banking Frequently Asked Questions What types of Mobile Banking does Midwest BankCentre offer? We offer three types of Mobile Banking: Mobile Apps allows you to easily connect to Midwest BankCentre
More informationDELTA COMMUNITY ONLINE AND MOBILE BANKING CONVERSION USER GUIDE
DELTA COMMUNITY ONLINE AND MOBILE BANKING CONVERSION USER GUIDE Learn more at DeltaCommunityCU.com/Upgrade TABLE OF CONTENTS Customizable Username & Password...4 New Look & Feel...5 Account Display & Setup...6
More informationBank of America Branch Conversion Customer FAQs Updates to this document will be made accordingly following September 12, 2014.
Bank of America Branch Conversion Customer FAQs Updates to this document will be made accordingly following September 12, 2014. (use Ctrl + Click to follow content titles) Bank of America Branch Conversion
More informationWelcome to Charter One Online
Welcome to Charter One Online The online banking services of First National Bank, GreatBank and GreatBank Chicago will be changed over to Charter One Online as of Monday, April 30, 2007. As a result of
More informationOnline Banking Upgrade FAQs
Frequently Asked Questions Why is Town & Country changing to a new online banking system? When will the change take place? What is different about the new online banking system? Do I have to re-register
More informationBasic ebusiness Banking User Guide
Basic ebusiness Banking User Guide 1 Welcome: Welcome to Chemical Bank s ebusiness Banking system. With ebusiness Banking, you can access your accounts 24-hours a day, seven days a week; anywhere an Internet
More informationCitizens 1 st National Bank Mobile Banking FAQ
Citizens 1 st National Bank Mobile Banking FAQ Citizens 1 st National Bank has an App for its customers available for Apple iphones, ipads and Android phones. SMARTPHONE DEVICE MINIMUM REQUIREMENTS APPLE
More informationA QUICK AND EASY GUIDE TO CITY NATIONAL BUSINESS ONLINE
A QUICK AND EASY GUIDE TO CITY NATIONAL BUSINESS ONLINE WELCOME Welcome to City National Business Online, available to you 24 hours a day, seven days a week. This guide will help you navigate the Business
More informationHow much of a difference should I expect? The bill pay screen and menu will have an enhanced appearance; however the functionality will be the same!
Frequently Asked Questions What is happening to the current Bill Pay system? We are upgrading the current system in an effort to provide you with a richer online experience. The updated Bill Pay will feature
More informationBusiness Online Banking Quick Users Guide
Business Online Banking Quick Users Guide Business Online Banking Quick Users Guide Table of Contents Overview 2 First Time Login 2 Security 4 Contact Points 4 Registering your Browser / Computer 5 Adding,
More informationYour Setup Guide to Consumer Internet Banking What s Inside:
Your Setup Guide to Consumer Internet Banking What s Inside: Enroll in Internet Banking Advanced Authentication Logging In estatements ENROLL IN INTERNET BANKING TODAY! Go to www.renasantbank.com to see
More informationClient s Guide to Enhanced Banking Services
Client s Guide to Enhanced Banking Services FCB IS UPGRADING OUR TECHNOLOGY SYSTEMS TO PROVIDE OUR CLIENTS WITH A BETTER BANKING EXPERIENCE. UPGRADES WILL TAKE PLACE THE WEEKEND OF OCTOBER 11-14. THIS
More informationCountry Club Bank- Mobile Banking FAQs
Country Club Bank- Mobile Banking FAQs GENERAL... 2 MOBILE BANKING- WHAT IS IT?... 2 TEXT BANKING... 3 PHONE ENROLLMENT... 4 MOBILE BILLPAY... 5 TROUBLESHOOTING... 6 General How much does this service
More informationNew User Enrollment Processes for Online Banking Services
This package contains instructions for setting up your Online Banking Account, estatements, Mobile Banking, Remote Check Deposit, and Text Banking. New User Enrollment Processes for Online Banking Services
More informationOur website Internet Banking
Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents 1. Security, system requirements and cookies...3
More informationMobile App Frequently Asked Questions
Mobile App Frequently Asked Questions Basics 1. What can I do with AAFCU s Mobile App? AAFCU s Mobile App makes your everyday banking activities easy and convenient. Here's what we offer: Pay bills Transfer
More informationWelcome to the new Online Banking!
Online Banking Overview: Table of Contents Welcome to the new Online Banking! Welcome! Customer Support Main Accounts Page Individual Account View My Money Spending Charts Quick Banking Tool Transfers
More informationWhat does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app?
What does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app? How do I sign up to use mobile banking? What type of
More informationApplication Installation/Setup
Application Installation/Setup Q: Who is allowed to use the iphone or Android Mobile Banking Applications? A: Any customer with personal accounts may access the App. The customer must also be in good standing
More informationMOBILE BANKING USER GUIDE
MOBILE BANKING USER GUIDE CentricBank.com DrCentricBank.com 717.657.7727 Centric Bank does not currently charge a fee for Mobile Banking. However, your mobile phone provider may charge data usage fees
More informationBusiness Mobile Banking
Business Mobile Banking Union Bank & Trust Business Mobile Application User Guide Contents Overview... 2 Security... 2 Requirements... 3 Downloading the App... 3 Logging In... 4 One-time Passcode Entry...
More information1. What are Nevada State Bank Mobile Banking and Nevada State Bank Business Mobile Banking?
General Questions 1. What are Nevada State Bank Mobile Banking and Nevada State Bank Business Mobile Banking? Nevada State Bank Mobile Banking and Nevada State Bank Business Mobile Banking provide anytime
More informationMechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation
Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation Thank you for your interest in Mechanics Bank Mobile Banking. This guide will help you get started
More informationGuide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication
Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication This document serves as a How To reference guide for employees to execute the following MFA tasks: 1.
More informationOur website Internet Banking
Our website Internet Banking A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents 1. Security, system requirements and cookies...3
More informationYour Setup Guide to Consumer Online Banking What s Inside:
Your Setup Guide to Consumer Online Banking What s Inside: Enroll in Online Banking Advanced Authentication Logging In estatements ENROLL IN Online BANKING TODAY! Go to www.renasantbank.com to see how
More informatione Z Want it? To use ezapps you ll first need to register for ezbanking and you can find those steps in the previous ezbanking section.
ezsuite ebanking Services In addition to our Commercial Services products, we have a full range of electronic services available to small businesses and individuals. If you currently use a similar Bank
More informationFrequently Asked Questions About Mobile Banking/Deposit App
Frequently Asked Questions About Mobile Banking/Deposit App What is the myazstcu Mobile App? The myazstcu Mobile App is a service that enables members to access their account information, make deposits,
More informationAccess Softek, Inc. Mobile Finance Manager (MFM)
Access Softek, Inc. Mobile Finance Manager (MFM) User Guide for Windows Mobile Devices Table Of Contents 1. Introduction...1 1.1. Product Features - Convenient and Secure...1 2. Installing MFM...2 3. Using
More informationAmplify. Online Banking User Guide. Your guide to online banking at your Credit Union.
Amplify Online Banking User Guide Visit goamplify.com for an online tutorial and detailed Frequently Asked Questions (FAQ) page. Or call 512.836.5901 Your guide to online banking at your Credit Union.
More informationMane-Link Online Banking. First-Time User Logon
Mane-Link Online Banking First-Time User Logon 1 ank.com Table of Contents Overview... 3 Mane-Link Online Banking... 4 First-Time User Logon... 4 Secure Access Code... 4 Online Banking Agreement... 5 Creating
More informationOnline Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips.
Online Banking & Bill Pay Quick Start Guide Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Welcome -- Online System Security Welcome to Online Banking and Bill Pay! Whether
More informationAccount Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments
Online Banking Frequently Asked Questions What s changed? Account Activity Transfers/Bill Pay Maintenance/Services Business Entitlements 1 2 3..4..5 Business ACH Payments..6 We are excited to share our
More informationCommercial Online Banking Frequently Asked Questions Bryn Mawr Trust Company
Commercial Online Banking Frequently Asked Questions Bryn Mawr Trust Company Bryn Mawr Trust Company August 2015 Page 1 of 9 CONTENTS Contents... 2 IMPORTANT NEWS!... 3 Fees and Enrollment... 3 Q&A: Commercial
More informationONLINE BANKING OWNER S MANUAL
ONLINE BANKING OWNER S MANUAL Member FDIC Note: To ensure the best experience with online banking, please update your operating system and web browser to the most current versions. welcome to Peoples Online
More informationCommon Questions about NetTeller Internet Banking
Common Questions about NetTeller Internet Banking 1. What is NetTeller Online Banking? NetTeller Online Banking allows our customers a secure and convenient access to their accounts using the Internet
More informationFall 2015 An Empower Federal Credit Union Publication. New online Banking. Important Information Inside: The new way to login pg3
Fall 2015 An Empower Federal Credit Union Publication. New online Banking Important Information Inside: The new way to login pg3 Message From The President John Wakefield President/CEO Progress Is Impossible
More informationFirst Financial Bank Online Banking User Guide
First Financial Bank Online Banking User Guide Table of Contents INTRODUCTION...5 ACCESSING ONLINE BANKING...5 Enrolling in Online Banking...5 Logging In... 11 GETTING AROUND... 13 Home Page... 13 Home
More informationMobile Online Banking
Mobile Online Banking User Guide Table of Contents Enrolling Through Traditional Online Banking, pg. 2 Enrolling Using Your Mobile Device, pg. 4 Login Screen, pg. 7 Locations, pg. 7 Mobile Browser View,
More informationFREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS What is MoneyDesktop? MoneyDesktop is a PFM, Personal Financial Management tool, that helps you budget and manage your finances. It allows you to import all of your accounts,
More informationFirst Security Bank. Retail User Guide. First Security Bank - Retail User Guide
First Security Bank Retail User Guide Rev: 09/23/2015 UUX Support Overview About the Unified User Experience (UUX) Hardware and software requirements Exploring the Accounts page Accounts The Menu The Sidebar
More informationMoney Desktop FAQ. How do I get started with MoneyDesktop?
Money Desktop FAQ Contact us What is PFM/MoneyDesktop? MoneyDesktop is a PFM, Personal Financial Management tool, that helps you budget and manage your finances. It allows you to import all of your accounts,
More informationFrom Your Online Banking Team. Your Guide to Faster, Easier, Better Online Banking
From Your Online Banking Team Your Guide to Faster, Easier, Better Online Banking Welcome At Hingham Savings, your Online Banking Team is taking action to provide you with a fast, flexible and secure online
More informationWelcome to the Opus Bank Mobile Banking App User Guide
Welcome to the Opus Bank Mobile Banking App User Guide 1.855.678.7226 servicecenter@opusbank.com www.opusbank.com Table of Contents Enroll in Mobile Banking & Install App... 3 Login to Personal Online
More informationSimplify Your Banking with eservices May 5 th, 2015
Important Notice: The following material is intended for the sole use of our members and is the property of Seven Seventeen Credit Union and may not be redistributed or reused by other parties without
More informationMobile Banking and Mobile Xpress Deposit Frequently Asked Questions (FAQ s)
Mobile Banking and Mobile Xpress Deposit Frequently Asked Questions (FAQ s) Questions General How much does this service cost? Is it secure? Which wireless carriers are supported? Do I need a data plan?
More informationCan I transfer money to accounts I have at other Financial Institutions through Mobile Banking? No, we don t currently offer this service.
Mobile Banking Questions and Answers How much does this service cost? There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage
More informationSpring Hill State Bank Mobile Banking FAQs
Spring Hill State Bank Mobile Banking FAQs What is Mobile Banking? Mobile Banking enables you to access your account information using the Bank online banking website. You must first be enrolled as an
More informationOnline and Mobile Banking User Guide and FAQs
Online and Mobile Banking User Guide and FAQs First Time Online Banking Enrollment... 1 Enhanced Multi-Factor Authentication emfa... 2 Browser Compatibility... 8 edocuments... 9 Summary/Home... 9 Alerts...12
More informationLearning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE
Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System
More informationWELCOME TO THE FIRST COMMONWEALTH BANK COMMUNITY MEMBER FDIC
WELCOME TO THE FIRST COMMONWEALTH BANK COMMUNITY MEMBER FDIC WELCOME FIRST COMMUNITY BANK CUSTOMERS TABLE OF CONTENTS How to Use this Guide... 3 Customer Assistance... 3 Important Dates to Know... 4 New
More informationSAME GREAT BANK. SHINY NEW SYSTEM. A guide for our new system upgrade on October 12, 2015, and how it affects your accounts at Bank Midwest.
SAME GREAT BANK. SHINY NEW SYSTEM. A guide for our new system upgrade on October 12, 2015, and how it affects your accounts at Bank Midwest. 1 CONTENT Introduction... 1 What s the point of this?... 2 A
More informationOnline Banking User Guide
Online Banking User Guide Page 1 of 14 Set Up and Access to Online Banking How do I set up Online Banking? To enroll in Online Banking, complete the following: 1. Go to https://www.cobnks.com. 2. Under
More informationTABLE OF CONTENTS. Customer Assistance... 3. Important Dates to Know... 4. General Account Information... 5
TABLE OF CONTENTS How to Use this Guide... 3 Customer Assistance... 3 Important Dates to Know... 4 General Account Information... 5 Account Statements... 6 estatements... 6 Automated Account Service Line
More informationOnline Banking User Guide
TABLE OF CONTENTS TABLE OF CONTENTS... 1 INTRODUCTION... 4 QUICK REFERENCE... 4 LOG ON... 4 SECURITY PROFILE... 4 ENTITLEMENTS... 4 LOG ON... 5 ENTER YOUR USERNAME... 5 REVIEW SECURE IMAGE AND PHRASE,
More informationFrequently Asked Questions
General Q: Who can I contact if I have questions about Mobile Banking? A: Please contact your branch, or Chemical Bank s Customer Care Center at (800) 867-9757 or by email at CustomerCareCenter@ChemicalBankMI.com.
More informationAccount Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments
Online Banking Frequently Asked Questions What s changed? Account Activity Transfers/Bill Pay 1 2 3 Maintenance/Services Business Entitlements Business ACH Payments..4..5..6 We are excited to share our
More informationSouth Side Bank s Bill Pay User Guide
South Side Bank s Bill Pay User Guide Welcome to South Side Bank s Bill Pay Service. The monthly cost for South Side Bank s Bill Pay Service is $6.95. This fee, however, is waived as long as at least one
More informationSetting Up and Accessing VPN
Setting Up and Accessing VPN Instructions for establishing remote access to the URMC network for PC or Mac Duo Two-Factor Authentication If you have already enrolled and setup Duo Two-Factor Authentication
More informationUser Guide for Consumers & Business Clients
Online Banking from Capital City Bank User Guide for Consumers & Business Clients Revised February 2015 www.ccbg.com/upgrade Contents Overview... 4 Exploring the Home Page... 5 Menu... 6 Accounts... 7
More informationBrainloop Secure Dataroom Version 8.30. QR Code Scanner Apps for ios Version 1.1 and for Android
Brainloop Secure Dataroom Version 8.30 QR Code Scanner Apps for ios Version 1.1 and for Android Quick Guide Brainloop Secure Dataroom Version 8.30 Copyright Brainloop AG, 2004-2015. All rights reserved.
More information