HOW TO GUIDE BILL PAY

Transcription

1 WTB Online features a new Bill Pay system to make paying bills online as easy as possible. With just a few clicks, you can pay all your bills. With Bill Pay, you can: Pay all your monthly bills from one easy location Schedule one-time or recurring bill payments Set reminders for upcoming bills View a snapshot of your next upcoming bill, including due date and amount due with ebills. (ebills not available for all vendors) HOME WTB Online > Bill Pay > Payment The Bill Pay home page shows a snapshot view of bill pay activity, including payees, pending payments and payments processed within the last 45 days. Add a Payee - Company or Bank/Credit Union You must have your payment information or your most recent bill in order to add a payee. This information includes the account number, phone number, and billing address. 1. Click on the Add a Payee button. 2. Select Pay a Company, Pay an Individual, or Pay a Bank or Credit Union. Click Next. If you select Pay a Company 1. Enter the payee name, account number, phone number and zip code into the accompanying fields. Click Next. 2. Bill Pay has a database of payee companies already established. The system will attempt to pull up a correct payee match based on the information you entered. 3. If the payee information listed in the system matches your billing information, click Next. Note: Payee zip codes in our system may be different from the billing information you entered, as many companies receive electronic payments at different locations. If you have any questions, we recommend you contact the payee to verify the information that appears is correct. 4. If no match is found, enter additional account information in the required fields. Review to make sure the information entered is correct. Click Next. Note: Do not select Add New Category at this time. Doing so will erase the payee information you ve entered for this new payee. For more information on Categories, see Manage Categories. PAGE 1

2 If you select Pay a Bank or Credit Union 1. Select the Account Type. Click Next. 2. Enter the account information in the required fields. Review to make sure the information entered is correct. Click Next. Add A Payee - Pay An Individual (Person to Person or P2P) If you select Pay an Individual Select the method for sending them payment. Click Next. a. Allow them to provide their banking information This option lets you send a payment directly to their bank account. With this option, you provide the recipient s address, and they provide their banking information. b. I have their bank account information This option also allows you to send a payment directly to the recipients bank account, but you must provide the bank routing number and deposit account information. c. Mail a check This option lets you send a paper check payment through the mail to the recipient s address. a. Allow them to provide their banking information 1. Choose this option from the menu. Click Next. 2. Enter the required information about this payee, including name, address, phone number (optional), and the Nickname you want the payee to show as. Select the default account to pay from. Click Next. 3. Create a keyword. Click Next. Note: The keyword you choose must be shared with the payee. Your payee will use this keyword to access a secure website and supply their account information. 4. For security information, a one-time activation code is required before you can schedule payments to a payee. Select the delivery method you prefer for this activation code. Click Next. Note: Telephone, and text delivery methods are available; telephone generally provides the quickest response. 5. Enter your activation code once you receive it. This will allow you to schedule payments. Note: Your electronic payments will not be sent until the payee enters their account information and finishes the setup process. PAGE 2

3 Once the payee has completed supplying their account information, you ll be able to make payments directly to their bank account. Steps your payee must take to complete setup 1. Your payee will receive an with a secure link to our setup site. They can access the site by entering the keyword you supplied to them. 2. They will then supply their account routing number and account number. Note: There is a daily limit of $2,500 for a payee that provides their own banking info. b. I have their bank account information. 1. Choose this option from the menu. Click Next. 2. Enter the required information into the appropriate fields. Click Next. 3. For security information, a one-time activation code is required before you can schedule payments to a payee. Select the delivery method you prefer for this activation code. Click Next. 4. Enter your activation code once you receive it. This will allow you to schedule payments. 5. You can now make payments to this payee. c. Mail a check 1. Choose this option from the menu. Click Next. 2. Enter the required information into the appropriate fields. Click Next. 3. For security information, a one-time activation code is required before you can schedule payments to a payee. Select the delivery method you prefer for this activation code. Click Next. 4. Enter your activation code once you receive it. This will allow you to schedule payments. 5. You can now make payments to this payee. VIEW PAYEES 1. Click on a Payee from the list. EDIT A PAYEE 1. Click on the Payee you wish to edit. 2. Click on Edit Payee from the Additional Actions list on the right side. 3. Enter the information you would like to edit. Click Submit. PAGE 3

4 DELETE A PAYEE 1. Click on the Payee you wish to delete. 2. Click on Edit Payee from the Additional Actions list on the right side. 3. Check I would like to delete this payee. Click Submit. HIDE/UNHIDE A PAYEE Note: Payees Hidden in the previous online banking system will no longer be hidden in WTB Online. To Hide a Payee 1. Click on the (minus) button to the left of the Payee you wish to hide. To Unhide a Payee 1. Select Hidden from the display choices at the top of the payees box. This will display any/all payees you ve currently chose to hide. 2. Click on the + (plus) button to the left of the Payee. The payee will now be listed on the default payments page of All payees. MAKE A SINGLE PAYMENT 1. Find the payee you wish to pay. 2. Select the Pay From Account. 3. Enter the Amount. 4. Select the Payment date. 5. Click PAY. Note: You may enter payments for multiple payees and submit them all at one time by using the Submit all Payments button at the bottom of the Payment page. PAGE 4

5 TO MAKE A RECURRING PAYMENT 1. Find the payee you want to schedule a recurring payment to. Click Make it Recurring on the right hand side of that payee. 2. Choose the Account to pay from. 3. Enter the Amount of your recurring payment. 4. Select the Frequency. 5. Select the Date of your first payment. 6. Select the way you would like holiday & weekend payments to be scheduled by choosing Pay Before or Pay After. 7. If applicable - Select when you would like the payment series to end. 8. Click Submit. TO RUSH DELIVERY OF A PAYMENT 1. Find the payee you want to schedule rush delivery payment. Click Rush Delivery on the right hand side of that payee. 2. Enter the Amount. 3. Select the Pay From account. 4. Choose your select delivery date. Note: Additional fees apply for all rush payments. 5. Select the address of where payment should deliver. 6. Click Next. TO ADD A PAYMENT CATEGORY 1. Select Add New Category from the top left of the list of payees. 2. Enter the category name. 3. Click Submit. PAGE 5

6 TO VIEW/EDIT/DELETE A CATEGORY Bill Pay Home > My Account 1. Select View Categories from the Payee categories box. 2. To edit an existing category, click Edit. 3. If you wish to change the name of your category, re-enter the name in the appropriate field. 4. If you wish to delete the category, check the Delete Category box. 5. Click Submit. TO SET UP AN ebill (WHEN AVAILABLE) Bill Pay Home > My Account 1. Select View Categories from the Payee categories box. 2. To edit an existing category, click Edit. PAGE 6