A-Star BPO Solutions

Transcription

1 A-Star BPO Solutions

2 About the company Contents Introduction About Us Our Team Our Solutions

3 Introduction Vision: To be renowned worldwide as a preferred business process outsourcing company that delivers seamless solution to their customers and partners. Mission: To be renowned worldwide as a preferred business process outsourcing company that delivers seamless solution to their customers and partners. is not your ordinary business partner. Our Values: Teamwork Integrity Accountability Excellence

4 Our Network Supporting more than 4,500 users across Asia. Our location: 3 rd & 4 th Floors Don Chua Lamko Bldg. L.P. Leviste Dela Costa Sts., Salcedo Village Makati City 1227, Philippines Our A-Star Team of business process agents are supporting clients in Asia Pacific, Canada, UK and across North America

5 Industry Clients SEO Survey Industry Clients & Achievements Finance Back Brace Outbound Sales Customer Service Awards

6 Organizational Chart Our Team CEO Kristian Del Rosario Santos CFO Vilma Santos-Bidinost MANAGEMENT TEAM COO Vhennie Liza Pastoril VP SALES & OPERATIONS Peach Yayong MARKETING & CORPORATE COMMUNICATIONS MANAGER Jb Floralde BUSINESS PROCESS IMPROVEMENT MANAGER Carla Andrea Ibarra HUMAN RESOURCE Ericka Georgia Fernandez TL / AGENTS

7 Customer Service Customer Care Issue Resolution and Inquiries Billing Support Claims Processing Warranty Services Order Management PO Processing Merchant Authorization Returns/Refurbishment Service Dispatch General Inquiries /Chat Support Help Desk Support Account Activation Relationship/Account Management Sales Consumer Surveys Information Hotline Product Promotion and Procurement Inbound and Outbound Sales Inventory Management Customer Acquisition Customer Win-Back Telemarketing Brochure Fulfillment Customer Loyalty Programs Customer and Prospect Profiling Retention Loyalty Solutions Finance Asset Management Accounts Payable Accounts Receivable and Collection Financial Analysis Financial Reporting Expense and Revenue Reporting Accounting and Bookkeeping Back Office Applications Processing Collections Management Data Entry/Processing Transaction Processing PO processing Order Management Survey Collection Order Verification and Management

8 The Filipino Workforce Solutions Call centers began in the Philippines as plain providers of response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, support, education, customer care, financial services, and online business-to-customer support, online business-to-business support. The call center industry is one of the fastest growing industries in the country.

9 The Filipino Workforce Solutions The Philippines is also considered as location of choice due to its less expensive operational and labor costs, as well as having a highly skilled workforce, proficiency in American-style English and idioms, strong affinity with U.S. and European cultures and a constant stream of college-educated graduates entering the workforce. The Philippines remains as a top business process outsourcing (BPO) destination for the estimated $150-billion BPO industry.

10 Why Us? We work as your partner. We understand your hard earned customers more than anyone in this planet. We guard them with our world class customer service and support. We do not offer standard solution to your business need, we listen before we recommend. We make sure all your needs are met before coming up with a solution based on your challenges. Since we understand the concept of profitability, we do not charge you with expensive costs because we wanted to help you grow your business. That s what partnership do. We help each other grow. We take care of our people in the same manner that we will take care of you. That s more than a promise, it s our commitment. 10

11 Don't wait another minute. Set up an appointment for a free consultation today. Contact us now! Kristian Santos (CEO) [email protected] Skype: k_ez416 Peach Yayong (VP Sales & Operations) [email protected] Skype:peach.yayong Jb Floralde (Marketing & Corporate Communications Manager) [email protected] Skype: jb.floralde For more information please contact [email protected]