About MARS Solution Limited

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2 About MARS Solution Limited Overview Mars Solutions is an IT Services company headquartered in Dhaka, providing Onsite and offshore IT outsourcing solutions to businesses across Asia, Middle East, Europe and USA. Mars Solutions offers enterprise solutions that include Enterprise Architecture, Business Process Management solutions and Mobile Application Development, to clients in FS, IDT, Telco and Retail Industry. Using our vast and multitalented industry knowledge and experience, we offer solutions that streamline business processes and improve enterprise productivity. We use the strategic global delivery model to accelerate the deliverables with state-of-the art technical skills combined with several years of industry knowledge to deliver end-to-end Mobile Apps Development and BI/DW solutions to our global clients. We deliver business-critical solutions on-time, within budgets and within desired levels of performance. Our cross-industry experience gives us the exceptional ability to analyze client's business requirements and determine how the client can best benefit from using our services and use us as their partner. Sincethe teams arepurpose-built from the ground up through a rigorous talent-acquisition process, we have been able to achieve a very high level of success for our customers. Outsourcing at a glance Outsourcing has become one of the most successful tools for large corporations to remain competitive in the 21st century. The advantages, however, are no longer exclusive to these organizations. Regardless the size of the companies can now realize the full benefits of outsourcing to gain and maintain a competitive advantage in today s business environment. At Mars, we focus on each client to develop a package of solutions tailored to their business. Whether you are a start-up or an established organization, we view your business as our business and respond immediately to all your needs. Our management team, comprising British, Americans, Indian and Bangladeshi with over 10 years experience in the industry,is backed up by dedicated operating teams who work as an integrated virtual department of your business.

3 Vision Mars solution was incorporated in 2005 by two veterans of the multinational outsourcing industry. Its goal was to provide opportunities for any-sized companies to enjoy the benefits of outsourcing. A dedicated team armed with a clear vision, Mars has evolved into a highly specialized organization providing world-class solutions, meeting clients demanding needs. The Company s vision is to become the preferred and trusted partner in business process outsourcing (BPO) and knowledge process outsourcing (KPO) solutions for any sized businesses. The strategy is to create partnerships with clients, rendering a strong combination of business consultancy, process optimization, and the latest operational techniques and technology to provide consistent maximum performance from the outsourced back office functions. Mars is proud of its long lasting business relationships with its clients and has become one of the highest quality providers of outsourcing solutions in the industry. Fact Sheet (Technical) Call Center (Voice/Non-Voice) Server System : 300 Series DL Tower Class Server Workstation : 150 Server Capacity : 242 Station Active Network : 36 Nodes Power : Standard A/C, Online UPS per Unit, IPS Float, Generator Network Capacity : 225 Station DRO : In Server/Optimized Fact Sheet (Non-Technical) Call Center (Voice/Non-Voice) Accreditation Number: CCTI/0001/07/2012 Real Estate Info: Single Floor Flat with CI Sheet Roofing Amended ceiling with standard Cooling System SFT total office space including Reception, Administration, Pantry and Lavatories. (3 Times Extendable in 45 Days Notice )

4 Product & Service APPLICATION SOLLUTIONS Web Applica on Enterprise Applica on Desktop Applica on Maintenance and Enhancement Migra on &Tes ng WEB SOLUTIONS Web Design E-commerce Solu ons Portal Development Community Website Content Management System MOBILE SOLUTIONS Mobile Website Mobile Applica ons Mobile Apps Marke ng INTERNET MARKETING Search Engine Op miza on SEO Copywri ng Pay Per Click Search Engine Marke ng Social Media Marke ng Google Analy cs Services BPO Outbound Voice Services Inbound Voice Services Why MARS BPO Contact Centre Solution Customer Relationship Management Call Centre Support and Training Operational Support Services Outsourcing Business Analytics Lead Generation and Verification Interactive Voice Response Agent Assist Outbound Voice Services Lead Capture Forms Fulfillment and Check Out Lead Generation Tele-Sales or Tele-Marketing Response Direct Response IVR Outbound Call Blast Online Outbound Response Inbound Voice Services Customer Care Customer Retention Order Taking Tele - Help Desk Online Help Desk Up-Sale / Cross Sale Toll Free Services Inbound IVR Registration (Seminar/Conference/Event) Click To Talk How we do Senior Management involvement and support to provide further clarity to communications wherever and whenever required. We specialize in establishing and operating Extended Development Center for our customers to augment their IT capabilities by providing access to talented professionals as well as our state-of-the-art software engineering facility.

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