QUALITY QUANTITY CONVERSION

Transcription

1 CORPORATE OFFICE InstaGroup Inc boul Metropolitain Est St. Leonard Montreal Quebec H1P 1X7 Insta-Call Center Solutions Inc. 5th Floor TGU Building Asia Town I.T Park Lahug Cebu City Philippines 6000 Phone: QUALITY QUANTITY CONVERSION

2 COMPANY PROFILE Insta-Call Center Solutions is a leader in relationship management, Inbound and Outbound Teleservices and over the past year has built a strong reputation as a valuable partner to some of the best known global companies. Our company is one of the fast growing call center located in Cebu Philippines built and owned by a Canadian Company INSTACASH. With a strong management team and young individuals that are highly skilled and educated persons, we operate on the principle that cost-efficiency and quality go hand and hand as entitlements to all of our clients. It is our mission to present to you a service solution designed not only to reach your targets, but to surpass them. Whether you need inbound; telesales, customer service, or technical support, or you need outbound; telesales or telemarketing, our; call center representatives, supervisors, trainers, quality assurance, and managers work hard to make sure that your campaign consistently produces quality results. We believe that the most important qualities of a great call center outsourcer are training and quality assurance and that is why we stride to take both farther than anyone else. Our clients never feel like they are out of the loop since they are given the ability to monitor live calls and receive detailed daily reports. Regardless of where your calls are handled now, we can reduce your call center expense, increase your revenues, and increase customer loyalty.

3 EXCELLENCE IN OUTSOURCING InstaCallCenter, Inc. is the premier Asian call center, located in Cebu, Philippines built and owned by a Canadian Company INSTACASH and managed by some of the most experienced and successful call center managers in the Philippines and Canada. With vast experience in increasing clients' profits, decreasing clients' expenses, and building ultimate customer experiences. Whether you need inbound; telesales, customer service, or technical support, or you need outbound; telesales or telemarketing, our; call center representatives, supervisors, trainers, quality assurance, and managers work hard to make sure that your campaign consistently produces quality results. We believe that the most important qualities of a great call center outsourcer are training and quality assurance and that is why we stride to take both farther than anyone else. Our clients never feel like they are out of the loop since they are given the ability to monitor live calls, and receive detailed daily reports. Regardless of where your calls are handled now, we can reduce your company expense, increase your revenues, and increase customer loyalty.

4 SERVICES WE OFFER CUSTOMER CARE Consumers have choices when selecting a service provider, therefore when ordering a new service or maintaining an existing service, consumers take into account the following three key factors: the quality of the service, the price of the service, and the customer service of the service provider. Customer service dissatisfaction is often the most important key factor when a consumer decides to change service providers. When consumers call for support and a greeted by poorly trained representatives, and or a difficult to understand accent, and are forced to spend more time than they feel should be necessary to resolve their issue, they quickly cease to be satisfied customers. Through our Cebu, Philippines call center, our professional customer care representatives focus on the management and operation of inbound service and support calls. Our training is aimed at reducing average call handle time, increasing one-call resolutions, and increasing customer satisfaction. Customer Care is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. Our rates a reasonable and typically less than the average U.S. based call center, and While we charge more per hour or minute than a foreign call center, our reduced call handling time and increased first call resolutions will actually save you money while increasing customer satisfaction. After all, the quality of the representatives handling your calls is a direct representation of your company. Be sure to ask us about cross-sales and up-sales opportunities.

5 SERVICES WE OFFER APPOINTMENT SETTING, LEAD GENERATION How much of your, or your sales staff's, time is spent doing what makes you money? We can provide you with outbound telemarketing and business development services, whether you are looking for; appointment setting, lead generation, or even sales. We thoroughly analyze our client s product or service offering and craft a script that, not only more than adequately describes your offering, but also qualifies a cold prospect as a potential client. Each of our teleservice representative is highly trained and experienced and our rates are amongst the lowest that you will ever find, and only half the cost of many telemarketing firms. Our sophisticated phone system maximizes the number of dials made per hour while at the same time ensuring that each call is connected. We average 20 to 25 dials per hour per teleservice representative. If your campaign involves calling to businesses, we can provide the data for you at no additional charge. If your campaign involves calling people in their homes, you must provide us with a list of prospects who have requested to be contacted regarding your service or with whom you have a pre-existing business relation. By signing up by this service, you certify and guarantee that the data you are providing is prospects who have requested to be contacted regarding your service or with whom you have a pre-existing business relation. Appointments For: Insurance Services Employee Benefits Consulting Services Payroll Services etc...

6 SERVICES WE OFFER NON VOICE / CHAT SUPPORT SERVICES We have the manpower to provide Non-Voice/Chat Support to your business. Our highly trained live chat operators and agents provide virtual business support and live customer support 24 hours a day, 7 days a week. Some of the benefits of having chat support are personalized experience to your customers and enhanced sales support, immediate assistance to your valuable clients, round the clock support, huge cost reductions, long-term profitability, full control over quality and global accessibility. Live Chat Service 24/7 Live Chat Support Services Support Live Chat to Support Live Chat to Phone Support Data Entry INFORMATION TECHNOLOGY We use the latest technology in Applications Development to translate your IT vision into reality and create powerful solutions that are focused on enhancing customer relations, increasing revenue opportunities, and the creation of new competitive advantage. Web Design and Development Software Development E- Commerce Applications CMS Integration (Wordpress, Joomla, Magento) Search Engine Optimization

7 ICC CANADA CEO (Paolo Petrilli) Corp. Finance Department (Nadia Petrilli) ICC PHILIPPINES COO (Rachel Beroin) OM / Bus. Dev. (Andrew Villanos ) IT Manager (Ryan Tan) HR Manager (Patricia Romanos) Web Developer SEO Campaign Manager Training Dev. Team QA Analyst team Team Leader Trainees Tier 1 agents Tier 2 agents Tier 3 agents Operations

8 CONTACT To get quotes and cost effective rates for pilot campaign programs please contact : andrew.villanos@instacallcenter.com rachel@instacallcenter.com Phone : CORPORATE OFFICE InstaGroup Inc boul Metropolitain Est St. Leonard Montreal Quebec H1P 1X7 Insta-Call Center Solutions Inc. 5th Floor TGU Building Asia Town I.T Park Lahug Cebu City Philippines 6000 Phone: