Prominent Solution. Take on Tomorrow INDIA S LEADING BPO, KPO & RPO SERVICE PROVIDER.

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1 Prominent Solution Take on Tomorrow INDIA S LEADING BPO, KPO & RPO SERVICE PROVIDER

2 Prominent s Vision To be always focused on customer satisfaction with uncompromising integrity Prominent s Vision

3 Company Profile Established in 2003, our 5 year old company has grown its operations from a business start-up into one of the leading BPO, KPO and RPO service providers. Located in a prime location in Mumbai occupying a wholly owned 6000 sq. ft area with a capacity of 80 operational seats in addition to executive offices. The unit is 100% export oriented unit registered under STPI, Govt of India. The Center has been running various UK, Australian bound voice and back office operations, on a 24X7-365 day support basis. Prominent s Profile

4 Our Values Client Value Creation Discipline One Global Network Transparency Best People Integrity Prominent s Values

5 Organizational Chart Operations Dept Head Team Leaders General Manager Board of Directors Admin Dept Head Admin Team Auditors Organizational Chart Team Members

6 What we do. What we do.. Seeking to reduce costs while consistently maintaining superior levels of service For a preview of our services and clients, click on the market segment below Pharmaceutical Automobile Data Mining M.T RPO Transit Projects Select your sector

7 Pharmaceutical The Company provides Outsourcing Services to some of the UK s largest independent / group chain of pharmacies involved in retail and wholesale pharmaceutical in UK. Inbound and outbound tele-sales and marketing Purchasing and warehouse management Work related to Regulatory Division and European Buying Pharmaceutical

8 Automobile The Company provides BPO and KPO services to one of the leading Motor Factors company with 14 branches based in the UK. Following are the divisions outsourced by our client Supply Chain division comprising of inventory and warehouse management Business Analysis on Business Forecasting software PHOCAS Accounting Tele-Sales and Marketing Working on ERP system AUTOPART; product of MAM software Automobile

9 Data Mining Prominent Solution offers a wide range of Data Mining solutions and services to UK & US Clients, where the company generates leads on the users of a particular Satellite Cable TV service in the UK. The process generates the prospective consumer s interest or inquiry and targets at generating sales opportunities for the company's sales force. The other process involves developing a catalogue of car spare parts for the US client. Data Mining Lead Generation Database Management and Analytics Market research

10 Medical Transcription Prominent Solution is a top class medical transcription outsourcing company, offering accurate & confidential medical transcription services, at a competitive cost. Different turn around time options is available to suit your requirements. As Medical Record Keepers, we maintain the highest level of confidentiality that is required. Instantaneous medical/radiology report Slashed transcription cost High quality - accuracy reports Reliable service Assured confidentiality & security Short turnarounds on request M.T

11 Recruitment Process Outsourcing The Company provides RPO services to some of the major companies based in the UK. Our services include Contingency Recruitment Executive Search (Targeted Headhunting) Recruitment Advertising Response Handling Psychometric & Ability Testing Account Management ( Specialized Research and Resourcer Team) Management Agents ( Outsourced HR function) RPO

12 Transit projects During the last 3 years, Prominent has extended its services to a number of organizations which range from time span of few weeks to few months or on assignment basis Assisted in filling VAT returns for last 3 years for N.L.Wade Ltd of London. Assistance was offered to various companies like Prinwest Ltd, Maxearn, Gorgemead Ltd, Swingward Ltd etc on assignment basis The company has sent 26 candidates for training purposes to England in the last 2 years. Transit Projects

13 Diverse Work category Diverse Work Category

14 How we do it. Process Selection Security Facilities Centres of Excellence Tools & Technology People & Training Transition Centres of excellence We apply the 6 centres of excellence towards any outsourcing initiative

15 Process Selection We have a unique process selection tool that has been instrumental in outsourcing various business processes. Use of this tool allows for; Transparency in selecting the process Selection of processes that will benefit by the off-shoring initiative Identifying processes that are not yet ready for remote processing Process Selection

16 People We cultivate creative, flexible and the right kind of talent across voice and non-voice applications. Some of the measures we deploy for recruitment and training include Using our forecasting model to accurately predict staffing requirements. Perform tests to gauge the minimum aptitude and learnability of the interviewees. People & Training

17 People Utilizing an intensive training program which includes softskills and relevant process knowledge training along with regular refresher programs. Quarterly open house sessions providing for staff at all levels to meet and interact with the management team

18 People Leadership Training for Team Leaders and Managers. Exchange Training programs where we send our employees to the client s site for product & process training as well as invite the client to our site for the same. People & Training

19 Transition Transition has been a key factor in all processes outsourced to us. We have a defined step-by step approach to transitioning processes Resource Assignment Process Assessment Framework Key Benchmark Technology Plan Transition Contingency Planning Migration Planning Systems and Process Technology Implementation Pilot Runs

20 Tools & Technology Prominent Solution has the best technology equipment and software for its outsourcing operations. All our Infrastructure is designed for Redundancy at all levels, which includes Voice Connectivity backups using two ISP s fully on VOIP which allows us to connect any part of the world at reasonable costing. All tools have been evaluated and tested rigorously in all conceivable situations to ensure their efficient functioning. In addition, they are subjected to periodic checks and timely upgrades are carried out as required. Tools & Technology

21 Tools & Technology Our Technology infrastructure includes Center equipped with a capacity of 80 seats x 3shifts with DELL desktops Meridian 11C and Audio codes Mediant Digital Voice Gateways. GN Netcom Phones with Binaural noise cancellation headsets. Cisco PIX Firewall, Cisco Routers, for Wan and VPN Connectivity. Redundancy on LAN for data and voice. Tools & Technology

22 Facilities Our Company infrastructure includes Reception area with a lounge Meeting rooms with a capacity of 10, fully equipped for meetings and recruitments and conference calls A server room with 2 server racks and relevant hardware Facilities A 3 tiered bunker room for agents to rest

23 Facilities Our Company infrastructure includes A well equipped pantry with capacity of 24 and a separate locker area for agents to keep their belongings for data security Power backups on 50 KVA Kirloskar DG, Online APC UPS for all desktops and servers. Facilities A separate fire exit and elevator in case of emergency

24 Security We have implemented physical, administrative and technical controls to ensure the integrity, confidentiality and privacy of any information we handle 24 x7 physical security with zoned access to all employees Regular fire drills with all required firefighting equipment in place Restriction of personal belongings on the operational floor for security of data handled. The whole premise is secured with security camera s covering every inch of the facility Security

25 Prominent Advantage Home to the largest educated English-speaking graduates from varied backgrounds. Compared to American call centers, outsourcing with us would save you at least 60% in operational expenses. We help you attain a more predictable cost structure that closely matches your revenue stream and cash flow, allowing you to focus on your core business. Advantage We provide 100% resolution of our clients outsourcing requirements which is a validation of our capabilities and the trust that companies have displayed in us. Prominent Our company is built on the strong edifice of Trust, Integrity and Governance, which are reflected and demonstrated through our performance.

26 Contact Details Prominent Solution Mahesh Singh Business Development Manager karishma chambers, near bcg school, j.b nagar, andheri (e), mumbai 99 Tel: ,