REMOTE ACCESS USER GUIDE

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1 REMOTE ACCESS USER GUIDE Document Released by the IT Department [21/11/2013]

2 Content Summary 1. Remote Access User Guide Cover Page 2. Content Summary 3. Website/Portal Accessing 4. Method of Accessing Portal 5. Accessing your Remote Services on Portal 6. Frequently Asked Question (FAQ) 7. Terms and Definition 1

3 WEBSITE/ PORTAL ACCESSING Open up web browser and navigate to the URL below:- Should you be having any difficulties accessing this page at the first instance, please try switching off the Proxy Server. This can be done from the web browser i.e. Internet Explorer as given in the image below, go to Tools, Internet Options, Connections, LAN Settings and uncheck use proxy server for your LAN. It is also very important you ensure that you are using the right browser. Supported browsers can be found on Page 10 of FAQ. Upon successful connection you will be presented with the screen below and you will be requested to put in your username, Trust password and PIN(depending on your means of logging in). See method of accessing for full details: Username: Trust Account created i.e Mary Test has username marytt Domain Password: Windows or Trust PC Password created with the username. RSA Authentication: your pincode 2

4 METHODS OF ACCESSING PORTAL Key Fob: The key fob picture is shown below. The numbers on the key fob changes every minute. This device is issued by the IT Department. Details of how to access the Web Portal is given below. SMS: This requires test messages sent to Internal/External Users mobile number given during access request. An initial PIN will be issued to you by the IT Department which enables you log into the Portal for the first time. Details of how to access the Web Portal via SMS is also given below. Trust Trust Blackberry can be used to receive messages containing Secure ID Token Code for user access into the remote portal. This works the same way as with the SMS text sent directly to mobile phones. This requires Token code sent to your Trust via Trust Blackberry already configured for your Trust . An initial PIN will be issued to you by the IT Department which enables you log into the Portal for the first time. Note: All methods of accessing the portal require users to create a new PIN at first logon. Users with the SMS and Option must also note that their PIN will be between 4 and 8 characters (Initial or New PIN created) Key Fob Users: Enter your Username, Trust User Account Password and RSA passcode (the digits on the digital screen) and click Sign In The first time you sign on you will be required to create a 4 to 8 character PIN, please follow the instructions on PC screen as shown below. After the pin has been created your PIN will be (4 to 8 pin) + (code from Key Fob display) 3

5 SMS/ Users: Enter your Username, Domain Password and RSA Authentication which is the Initial given PIN and click Sign In The first time you sign on you will be required to create a 4 to 8 digit pin, please follow the instructions on screen. After the pin has been created your password will be (New 4 to 8 digit pin created) Note: The server requires that you enter an additional token code to verify that your credentials are valid. To continue, wait to receive the token code sent to your phone via SMS or to your trust Blackberry. Once received, enter the 8 digit code in the SecurID Token Code field as shown below. 4

6 ACCESSING YOUR REMOTE SERVICES ON PORTAL If it is the first time logging onto this site from the computer it will prompt you with a warning as below, click continue to install a Juniper Client component. Ensure that Pop-up blocker is enabled refer to FAQ for details. Click Continue Click Install to run Juniper Component as below: Click Install 5

7 Upon successful logon, users will be presented with the following web page. Now you can choose from the Web Bookmarks to go to Titan (Chelwest Intranet), Access to Clinical Applications (Citrix published applications) and OWA (Outlook Web Access ). Choosing Titan Application opens the below website: 6

8 While choosing Access to Clinical Applications gives you web page below: Choosing OWA opens the web page below: 7

9 When logging in again you may receive this message below. This means you did not logout properly last time and your session still exists. This is not a problem so just Click Continue the session to carry on login. Notice the toolbar near the top of the webpage. This is the Juniper Control panel. Use this to help you navigate. HOME HELP LOGOUT 8

10 Question: How can I get started? FREQUENTLY ASKED QUESTION Answer: logon to the website on page 2 and follow the instruction outlined in this guide using your method of accessing the portal. Question: How can I logon, my password is not logging me in? Answer: Ensure that you are using the right password according to this guide. Personal Identification Number (PIN) is the Initial 4 to 8-Digit PIN given to User or the 4 to 8 -Digit PIN Set by user. Trust Password is the User Trust Login Password. This guide provides the meaning of Password at every usage. Question: How can I get the application I require? Answer: If you cannot access the application you require from the Application Portal or you cannot find the application on the list of application you can access, you will need to log a call with the IT Service Desk with your Manager s permission for you to access such Applications. Login Details example: 1. Key Fob: from the diagram below with First Time Login RSA Authentication = (From Key Fob) Subsequent RSA Authentication is = your newly created 4 to 8 Digit PIN (****) and (From Key Fob) 2. SMS User: RSA Authentication = Initial PIN given to you by IT Subsequent RSA Authentication is = your newly created 4 to 8 Digit PIN Question: How can I get Citrix client on my PC? Answer: Download and install from the link below Question: My PC does not prompt me for further install? Answer: You must enable pop-up blocker for the website. To do this Open an IE browser, go to tools, then go to privacy, tick the pop-up blocker box, apply and click ok. You also need local administrative rights in order to install any application on the PC. 9

11 Question: What browsers are allowed to be used for accessing the remote portal on PCs/Laptops? Answer: Internet Explorer IE7, IE8, IE9, IE10 (unofficial but working IE11) Firefox 3 to 25 Safari (OSX only) Safari 5, 5.1, 6 (unofficial but working 7.0) Question: What operating system is supported on the system? Answer: Windows - Windows XP SP3, Windows Vista, Windows 7, Windows 8 (Unofficial but working Windows 8.1) Apple OSX 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, (Unofficial but working 10.9 Maverick) Unix/Linux Red Hat 5, Ubuntu 9.10, 10.x & 11.x, OpenSuse 10.x, 11.x, Solaris 10 Question: How do I access the portal from a MacBook or an Apple PC? Answer: Ensure that Java applet is up to date and that the settings for the Java control panel are set as in below images. 10

12 11

13 TERMS DEFINITION Portal the Chelwest website ( Username: this is the name given to you for you to logon to Chelwest PC PIN: 4 to 8 digit numbers Initial Given PIN: PIN given to you by IT Department New PIN: PIN set by user when requested by the Portal Password: This is User Trust Login Password Key Fob: RSA Passcode: Display Numbers on the given Key Fob SMS: Text message received on Mobile Phones. Trust sent to Trust Blackberry users. For any further inquiry, Please contact the IT Service Desk on extension

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