Information Systems Administrator

Transcription

1 JOB DESCRIPTION Information Technology Division Information Systems Administrator Position: Full-time, 37.5 hours per week, permanent Contract/Grade: Grade 5/6 $42, $56, 585 INTRODUCTION CPIT is one of New Zealand s largest tertiary education institutions. With two modern campuses, 1500 staff and a reputation for providing quality applied training and education that spans more than one hundred years, CPIT provides its students with the best vocational training available from foundation programmes through to degree and graduate qualifications. CPIT s city campus is based in the heart of Christchurch a beautiful, cosmopolitan city located in the South Island, with a population of around 400,000 people. As part of Christchurch s bustling fashion and cultural hub, CPIT s Madras Street campus is close to numerous cafés, shops and entertainment options making for a vibrant learning environment. Nearby, CPIT s Sullivan Avenue campus, known as the Trades Innovation Institute, provides purpose-built facilities for training in more than 14 trade areas. CPIT is proud of its strong reputation amongst New Zealand educational institutes and so much of its success is due to the quality and expertise of its staff. CPIT s management team is committed to encouraging staff grow within their roles, and participate in ongoing training and development relevant to their needs. A challenging education environment demanding responsiveness to the diverse needs of students, employers and our region makes CPIT a dynamic and engaging place in which to work. IT DIVISION STRUCTURE CEO Coporate Services Director ICT Director Division Administrator Service Desk and Procurement Support Centre Infrastructure Information Systems Technology 7 staff (including intern) 9 staff 4 staff 9 staff (including intern)

2 PRIME FUNCTION/PURPOSE OF THE JOB To provide IT technical support and advice, focused on maximizing staff productivity, organizational efficiency and benefits from the effective use and application of information technology. This will largely be achieved by ensuring optimal implementation, monitoring, management, support, upgrade and maintenance of server side systems, including application, database and web servers. DELEGATED AUTHORITY AND RESPONSIBILITIES Financial: None Human Resources: Level 600 of the HR Delegations Schedule Other: None PROFESSIONAL PROFILE ESSENTIAL Education/Qualifications/Knowledge: An appropriate tertiary qualification in Information Technology or equivalent. PREFERRED Certified Microsoft Engineer Experience/Skills Experience with support of business applications running on both Windows and Linux server operating systems. Proven customer service skills and dedication to delivering quality service. Knowledge of web environments Apache and IIS. Experience in the support of enterprise applications such as Finance, HR, Websphere Application server and Oracle Application server. Experience in the support of a range database management systems such as MS SQLserver, DB2, Oracle and MySQL. Familiarity with Sharepoint administration. Knowledge of Microsoft SCCM, SCOM etc. Personal Attributes: Good written and oral communication skills. Effectiveness in presenting a message in a meaningful form to persuade and influence others A personal discipline in the effective use of effort and time An ability to work under pressure and manage deadlines An ability to respond appropriately to different situations, people and ideas. Personal need to achieve the objectives and reach successful conclusion. Drive to accomplish results. Willingness to work helpfully with others and to be involved and share activities Concerned with the delivery of a quality service to the customer. Is willing to commit to CPIT staff profile which encompasses foci on students; learning and teaching; innovation, flexibility and continual learning; research; biculturalism; internationalisation; disability awareness; environmental awareness and sustainability; health and safety; IT literacy.

3 KEY FUNCTIONAL RELATIONSHIPS Internal Close relationships with IT Infrastructure team: to obtain necessary ICT resources for systems support. IT Service Centre team: to provide high-level of support in desktop and application projects as required. Liaise with other IT staff to ensure optimum system performance and reliability, and in the development and execution of ICT projects. Liaise with staff at all levels within the organisation on effective application and use of enterprise systems and databases. Key users of enterprise applications, including management, academic and administrative staff: to identify new projects and manage change as well as advising on usage of systems. To provide specialist technical support for academic staff in preparing teaching resources e.g. advice on ICT technologies, assistance with implementation of new technologies requiring server resources. Preparation of reports on areas of functional expertise for consideration by management. External Appropriate liaison with vendors on computer hardware, software, MIS systems and specialist application issues. To maintain contacts with other educational institutes on application technology practices and initiatives of common interest. Keep abreast of IT industry trends and developments by updating Industry qualifications and reading appropriate literature. KEY TASKS AND EXPECTED RESULTS Key Tasks Expected Results Monitor and maintain Enterprise systems. Administer Enterprise Applications Undertake testing of systems to system specifications, working parameters and user requirements. Undertake deployment of internally and externally developed software into production in accordance with change control processes. Inform ICT staff of any new applications or supporting infrastructure and the impact of such changes to manage change and to ensure systems are effectively supported. Contribute to the development of documentation of system configurations and procedures. Test implementation of upgrades and changes prior to production release so that change is managed.

4 Systems and technologies managed by the team include, but are not limited to: Learning Management System Moodle HR Information System - Talent2 Alesco (Oracle application and database) Business process automation - IBM WebSphere Process Server (Linux, WAS, DB2, clustered and load balanced) Data warehousing - IBM DataStage, Microsoft SQL Server and Microsoft Reporting Services. Finance - Kypera Financials. Desktop-application licensing servers FlexLM, HASP and other license enforcement technologies. Banking systems web-based BNZ system and modem-based ANZ banking. Job ticketing system Infra Ionix Service. Timetabling Syllabus Plus. Facilities management BEIMS. Print management servers Konica Minolta management. Web Content Management MySource Matrix Document management Xerox DocuShare Collaboration and content management - Microsoft SharePoint. Server side infrastructure supporting the desktop deployment environment on MED-V/Terminal Services, Microsoft SCCM and App-V. Numerous LAMP and Microsoft IIS servers. Standard dbms is Microsoft SQLserver, however, Oracle, DB2, Postgres and MySQL also supported. Most servers are on VMWare vsphere infrastructure with SAN disk allocation Administer systems for performance and availability Monitor systems for performance to agreed business expectations or beyond. Monitor and report on system and database backups to ensure they appropriately configured, implemented and verified to enable recovery from failure. Undertake appropriate updates and testing. Identify and assist in troubleshooting errors and faults. Assist with implementation of system patches and updates. Manage upgrades effectively and to user requirements. Monitor and maintain appropriate security environments and policies. Systems will include Windows and Linux servers. Windows and Linux administration with appropriate scripting may be required for administrative tasks. Maintain established testing and development environments.

5 Application Monitoring and Support Pro-active monitoring of log files, resource utilization Monitor and report on errors and trends. and other pertinent factors Server side application support Support for server side applications e.g. Finance, HRIS, Websphere and Oracle application server based applications, web server based applications etc. This support is focused on the server side of multi-tier applications with close liaison with appropriate desktop specialists for client side issues. Escalation will be to internal development staff or vendors. o Issues are only escalated following thorough diagnosis. o Issues are clearly documented prior to escalation. Contribute to and participate in Information Systems team initiatives Participate in multidiscipline ICT initiatives Provide input to system and database performance and management. As required, participate in project development. Provide project plans, documentation and training material as necessary. Contribute to team activities and complete assigned tasks within prescribed deadlines. To implement standards and keep in touch with other technical developments Contribute to the development and implementation of technology standards. Business Continuity/Disaster Recovery processes are maintained Undertake appropriate IT technical research and investigation. Standards applied for support of systems and databases. Contribute to the review of business continuity processes and procedures. Processes and procedures implemented. Keep up to date with notifications of any updates and upgrades to systems mentioned above. Keep to date with general technical knowledge of ICT industry. NOTES: The successful applicant is required to commit to CPIT s staff profile which encompasses foci on students, learning and teaching, innovation, flexibility and continual learning, research, biculturalism, internationalization, disability awareness, environmental awareness and sustainability, health and safety and IT literacy. All of the information provided above is intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position and incumbent. From time to time, the incumbent will be required to accept and carry out other relevant duties as assigned by the Information Systems. Due to the unique nature of the work, there is a requirement for IT staff to work outside of core hours to undertake system operation activities. Changes to standard hours would be subject to negotiation with the incumbent.

6 1. Staff Appraisal CPIT has in place a negotiated system of staff appraisal in relation to job performance, safe work practices, and the criteria outlined in the CPIT Employee Profile. 2. Professional Development CPIT is a learning organisation where professional development is supported. Staff are asked to develop a professional development plan with their and time is provided to achieve the plan. 3. CPIT Profile For CPIT to develop and prosper, all staff are expected to demonstrate a range of skills, knowledge and attitudes that contribute positively to the organisation's fundamental purpose which is to provide quality learning for students. We have an integrated approach to defining, describing and developing a positive learning culture among staff and we align this approach at all levels to the mission, values, goals and strategic direction of the institution. 4. Health and Safety Applicants for positions are asked to declare any relevant health related needs or issues on the Confidential Information form provided to Human Resources with your application for appointment This information is not used for shortlisting but we do expect you to discuss,.your needs as part of the interview process or when accepting an offer of employment where this is relevant. Confidentiality is assured and applicants will not be differentiated on the basis of disabilities or health requirements unless these tender applicants unable to undertake the task requirements. Employees may be required to undertake a health check where baseline data is needed for specific positions. Eg a hearing test for those involved in. engineering workshops. 5. Employment Terms and Conditions Appointment is within the terms of employment law and the TIASA Collective Employment Agreement For the first 30 days of employment CPIT is legally required to employ staff on the terms and conditions of the TIASA Collective Agreement which covers the position offered. If the staff member joins the TIASA union the terms of the collective document continue to apply; should he/she decide not to join the union, the staff member remains on an individual agreement and we may mutually- agree to terms after the 30-day period expires. CPIT's Allied Staff Collective Employment Agreement (01 April March 2009) will be offered in the first instance. A job evaluation system is used to determine the grade and therefore the salary range for this position. It is usual to appoint at the lower end of the appointment range specified in the position description. 6. Equal Opportunities Employer CPIT is committed to equality and diversity and makes a determined effort to develop an inclusive environment to achieve a balanced gender representation and increase the number of Maori and other under represented groups on staff. We are an active provider of opportunities for differently abled people and recognise that all staff, are not only our employees, but have multi faceted lives that from time to time may require flexibility from CPIT to assist in meeting their other commitments. APPLICATION DETAILS Applications for appointment are accepted through our online recruitment system. Applications close Thursday 12 August 2010 The standard application form attached provides the Institute with a common set of information about each candidate, but applicants should not limit themselves to that form. Personal applications set out in the applicants own style including a curriculum vitae and particular references to the job description and personal profile are welcomed.