Audio Conferencing Service

Transcription

1 Audio Conferencing Service Contract Comprehensive Telecommunications Services Group Number Award Number Contract Number PS63101 Contractor Intercall Service Audio Conferencing Service Lot 3 Statewide or Regional Statewide Effective Date 3/4/2010 Service, Function or Device One-Time Installation Hourly Session Bridging Reservationless Plus Toll Free dial in N/C N/A N/A N/A $.01532/minute Toll dial in N/C N/A N/A N/A $.01532/minute dial out N/C N/A N/A N/A $0.05/minute record N/C N/A N/A N/A $0.10/minute playback N/C N/A N/A N/A $0.10/minute entry/exit announcement N/C N/A N/A N/A N/C roll call N/C N/A N/A N/A N/C mute/unmute (leader &/or participant) N/C N/A N/A N/A N/C conference lock N/C N/A N/A N/A N/C auto continuation N/C N/A N/A N/A N/C sub conference N/C N/A N/A N/A N/C private participant count N/C N/A N/A N/A N/C Page 1 of 56

2 Audio Conferencing Service Contract Comprehensive Telecommunications Services Group Number Award Number Contract Number PS63101 Contractor Intercall Service Audio Conferencing Service Lot 3 Statewide or Regional Statewide Effective Date 3/4/2010 security code N/C N/A N/A N/A N/C Operator Assisted Toll Free dial in N/C N/A N/A N/A $0.09/min Toll dial in N/C N/A N/A N/A $0.07/min Reservation (online or phone) N/C N/A N/A N/A N/C custom scripting N/C N/A N/A N/A N/C dial in N/C N/A N/A N/A see pricing above dial out N/A N/A N/A N/A $0.59/min direct entry /fax confirmation N/C N/A N/A N/A N/C entry/exit method N/C N/A N/A N/A N/C music entry N/C N/A N/A N/A N/C password N/C N/A N/A N/A N/C roll call N/C N/A N/A N/A N/C special annunciator N/C N/A N/A N/A N/C call registration N/C N/A N/A attachment A N/A call transcription N/C N/A N/A attachment B N/A Page 2 of 56

3 Audio Conferencing Service Contract Comprehensive Telecommunications Services Group Number Award Number Contract Number PS63101 Contractor Intercall Service Audio Conferencing Service Lot 3 Statewide or Regional Statewide Effective Date 3/4/2010 CD N/C N/A N/A $10 per CD N/A Communication line N/C N/A N/A N/A see pricing above encore N/C N/A N/A N/A $10 Per DAY facts complete (participant list) N/C N/A N/A N/A $1 per participant leader-view N/C N/A N/A $75 per session N/A polling N/C N/A N/A N/C N/A Q&A N/C N/A N/A N/A $0.17/min sub conference N/C N/A N/A N/A see pricing above taping N/C N/A N/A $5 per session N/A Translation $250/language optional management reports $250 N/A N/A N/A N/A security N/C N/C N/C N/C N/C Tax, Fee or Surcharge Description Cost Federal Universal Service Fund Contribution 13.60% Page 3 of 56

4 Audio Conferencing Service Contract Comprehensive Telecommunications Services Group Number Award Number Contract Number PS63101 Contractor Intercall Service Audio Conferencing Service Lot 3 Statewide or Regional Statewide Effective Date 3/4/2010 Page 4 of 56

5 Video Conferencing Service Contract Comprehensive Telecommunications Services Group Number Award Number Contract Number PS63101 Contractor Intercall Service Video Conferencing Service Lot 3 Statewide or Regional Statewide Effective Date 3/4/2010 Video Region Per Channel 128K 256K 384K Bridging US Domestic $0.10 $0.20 $0.40 $0.60 $0.65 UK/Caribbean $0.62 $1.24 $2.48 $3.72 $0.65 Africa/Continental Europe $1.01 $2.01 $4.02 $6.03 $0.65 C/America, S/America, Pac Rim $1.21 $2.41 $4.81 $7.23 $0.65 Canada, Alaska, Hawaii $0.26 $0.51 $1.02 $1.53 $0.65 IP Bridging Per Minute $0.65 Gateway Fee Length of Call $0.99 Features (If Added) Continuous Presence Speed Matching Call Monitoring.20/Minute/Site Page 5 of 56

6 Video Conferencing Service Call Recording (DVD or VHS) $0.80 $1.05 $1.25 Dial Out Call Example: (Bridge "dials out" to a US domestic site at the speed of 384K) $.065 (bridge rate) + $.060 (network 384K) = $ 1.25/Minute Tax, Fee or Surcharge Description Cost Excise Tax $0.00 Surcharge Tax $0.00 Page 6 of 56

7 Streaming Services Core Events Audio Streaming - 60 streaming minutes; 250 viewers SS1 $700-1 connection to source feed; RealPlayer & WMP viewing formats - Q&A Field; 1 PowerPoint Presentation; Enlarge Slides, Help & Download Buttons in Console * - Stream connected & encoding 30 minutes in advance of Event Start - 3 month archive creation & hosting; Reporting - Basic Registration (first name, last name, company & address fields) - Registration Confirmation, Event Reminder & Post-Event (3) - Live or pre-recorded - Event Support includes (does not apply to Audio streaming): - Event review confirm selected features and go over event flow - Scheduling (audio/video) Slides Streaming * - Provide event details, presenter & participant links SS57 Audio + Slides Streaming * - Conduct event run-through with presenter(s) (one hour) in practice mode (*this is not a dress rehearsal or Streaming Test) SS2 - Live event stream monitoring and Presenter chat support $2,800 Video Streaming available (up to two hours) SS3 Video + Slides Streaming * - Audio = 16k bit rate; Video = 56k/150k multi-bit rate SS4 $3,300 Video Production A complete package of production related services are available including: - Studio production facilities and professional personnel - Remote production services - Signal transmission services - Digital editing and effects - Audio/video production - Encoding services Enhanced features and services related to Streaming are available NQ Custom Streaming including: SS6 - Project management services - Enhanced registration options - Pre- and post- notifications - Customized registration-lobby-event console - Transcribed and translated notes Streaming Services Event Extensions Audio Streaming - Additional Viewers Each additional 250 streaming viewers SS7 $250 Slides Streaming Additional Viewers Each additional 250 streaming viewers SS58 $250 Video Streaming - Additional Viewers Each additional 250 streaming viewers SS8 $500 Audio Streaming - Additional 30 Minutes Each additional 30 minute increment SS9 $250 Slides Streaming Additional 30 Minutes Each additional 30 minute increment SS59 $250 SS5 NQ $1,500 $2,000

8 Video Streaming - Additional 30 Minutes Each additional 30 minute increment SS10 $500 $35 Audio Streaming - Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS11 $35 Slides Streaming Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS60 $60 Video Streaming - Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS12 Streaming Services Enhanced Features Agenda Slides Agenda text which highlights where the audience is in the presentation. In archive version, this allows the audience to jump around / navigate through presentation. SS Audio & Video Attendee Option Campaign Referral Tracking Cancellation Fee Give attendees the options to choose between an audio or video stream. Used in conjunction with Video or Video + Slides Streaming. SS16 Includes feature for tracking multiple instances of the webcast URL and EST services to create the URLs. Includes tracking of up to 10 locations. SS17 Non-expedited Events may be cancelled at any time. Such cancelled events are subject to payment of the following percentage cancellation fee of the retail rate of the Services to be rendered based on the numbers of hours that have passed since scheduling the Event. SS14 24 hours after scheduling = 25% 48 hours after scheduling = 50% 72 hours after scheduling = 100% varies 250 Expedited Events (those with less than five (5) business days notice to schedule the Event) are subject to 100% retail rate upon any cancellation as well as any applicable Expedite Fees. CD Event contents on CD-ROM SS NQ Continuing Education Custom Bit rate Customized Console - Advanced Customized Console - Basic Domain Blocking Custom option for pre- and post-testing, online certificates, and condition entry / eligibility requirements. Available on a custom basis, by quote based on a mutual discussion of requirements. SS6 Option to have a custom bit rate for the video or audio streams. Includes option for larger frame size (for example, 320x240) and higher bitrates. Depending on use, it may also require an advanced customized console. SS19 Pages & console is customized to customer's specs, including logo, font, color, template layout, additional registration fields, speaker bio & document links. Customized registration page, lobby page and attendee console. 2 hours of design for custom template design; 1 round of revision. SS20 Pages & console is customized with customer's logo, font & colors. Customized registration page, lobby page, and attendee console. Built to pre-defined specs, 1 hour of design, 1 round of revision. SS13 Restricts access to referring page, or blocking specific addresses or domains. SS

9 s - Customized Event Bookmark Event Passcode 1 hour of design for custom registration confirmation, event reminder and post-event follow-up. Includes set up of s in the system and one round of revisions. Includes option for text or HTML ; in either case, client responsible for providing text or HTML for the . SS22 Allows an attendee to bookmark a spot in the recorded event for future reference when returning to the event. Attendees must enter an event passcode to register. The passcode needs to be provided ahead of time to all attendees. Event Support - Additional Support Event support in addition to Event Express or Event Premium package. Billed in 1/4 hour increments. Minimum 1 hour. SS26 Flash Clip Long ( > 1 minute) - First Clip FLV file video in a presentation SS Flash Clip Long ( > 1 minute) - Additional Clips FLV file video in a presentation SS Flash Clip Short ( < 1 minute) - First Clip FLV file video in a presentation SS Flash Clip Short ( < 1 minute) - Additional Clips FLV file video in a presentation SS Flash Media Player (Flash console) Option to have an entirely flash-based streaming interface. Available for live audio only and live audio with slides event types. Hyperlinks / URLs / Doc Links Up to 5 custom hyperlinks (text or graphics) or download document buttons. The links will be created on a basic console interface unless an advanced customized console option is also selected/required. SS32 Allows an attendee to invite a friend via once in the event 250 Invite a Friend Field console. SS Expedite Fee Less than 5 business days received for event notification. SS34 Allows the ability to score individual registrants for events based on NQ questions answered in registration, viewing duration and interactivity. This enables the client to filter the registrants into the highest quality Lead Scoring leads. SS6 Option to have custom text display on the lobby / launch page. 175 Lobby - Advanced Includes one round of revisions. SS35 This can be used to upload registrants data to an event to validate 175 Manage Registrants against via a registration form. SS36 Available when both custom streaming and additional streaming NQ options in use. Provides option to tie different stream launch links to different media player frame sizes to optimize video quality based on Multi-Dimensional Player encoding rates. SS6 750 Multi-Event Registration Page allows for multiple events to be displayed; 50 event limit. SS37 Allows attendees to view the slides without the audio or video feed. 250 Must be used in conjunction with Audio + Slides streaming or Video + Non-Streaming Option Slides streaming. SS38 Participant Cap Puts a maximum capacity on an event. SS Pay-Per-View (ecommerce) Includes up to three months of hosting. Based on VeriSign / PayPal flow and requires customers merchant account information. This feature currently supports USD only. SS23 SS24 SS31 SS

10 Podcast Up to 60 minutes, MP3 Format. Up to 3 months hosting included. SS41 Podcast - Enhanced Portrait Slides Presentations (Multiple PowerPoint's) Referrer Page Security Registration - Advanced An MP4 capture of the event. For audio events, a file consisting of the slide images with audio voiceover. For video events, an MP4 video file without the slides. Up to 60 minutes. Up to 3 months hosting included. SS42 Secondary slide area on console that allows for headshot of presenter to be displayed while the presenter is speaking. Can also be used as just a secondary slide area, but slides can not be enlarged or downloaded. The ability to have up to 3 PowerPoint presentations uploaded to an Event. SS43 SS44 Option to limit access to those coming from a pre-specified URL / site. SS45 Up to 10 registration fields (free text, radio button, single multi-choice and multiple multi-choice). Includes option to customize field names, required/option status, etc. Registration API Allows integration between customer registration application and InterCall streaming console. Reports would accurately reflect information gathered from both applications. SS47 Rescheduling Fee Subject to when rescheduling the event date SS NQ Signal Acquisition - Advanced Video signal acquisition that is not ISDN, IP, or basic satellite feed. SS6 750 SS Single File Archive Slide Chapter Indexing Slide Thumbnail Indexing Choice of formats (FLV, MPG, WMV) where slides occupy the video window, and the audio from the presentation is synced with the slides. This is used for clients who which to host the archive on their servers. Can include just the slide area or the entire console. SS49 Archive only - drop menu of chapter points or slides to allow audience to jump around / search / navigate through the presentation. Up to 10 chapter points. SS50 Archive only - Thumbnails of slides on console which allow audience to jump around / search / navigate through presentation. Up to 10 thumbnail points. May require an advanced console. SS51 Speaker Bio Insert a biography of the speaker on the event console. Up to 3 bios. SS Speaker Portrait - Multiple Speakers Option to have a secondary slide area for changing speaker images during a live presentation. Requires an advanced customized console option. The speaker slide images are changed using Presentation Manager during the live event. SS53 Survey Up to 10 question survey. SS Perform a streaming test; maximum 15 minutes & 5 participants; must 500 Test have an event scheduled. SS55 Transcription & Translated Notes SS6 NQ 250 User Controlled Slides Allows attendees to control the slides on their own computer. SS56

11 Video Production Transcription Translated Transcription A complete package of production related services are available including: studio production facilities and professional personnel, remote production services, signal transmission services, digital editing and effects, audio/video production, encoding services, and more. SS5 Archive only - Searchable transcript on console. Text highlights as speaker talks. Keyword search. Requires transcript of event in specific format. SS61 SS62 NQ 550 Streaming Services Customer Managed Offering Customer Managed Offer Streaming Services Virtual Show Virtual Show A. Intercall s Event Services With our Customer Managed Offer we provide you the tools to help you to meet corporate and marketing initiatives such as lead generation, product launches, continuing professional education, internal communications and executive announcements. You are in total control of pre event set up and delivery while backed by our support and expertise. SS63 SS95 Virtual Show is a flexible communications and demand generation solution that provides a virtual venue for events such as trade shows, partner pavilions, conferences and training summits. With its professional networking capabilities, Virtual Show makes virtual events more engaging and interactive. SS96 Talk to your rep; prices vary & are negotiated based on customer s specific requirements Talk to your rep; prices vary & are negotiated based on customer s specific requirements Service Feature Code Price Event Premium Pre-event support Event planning and preparation Scheduling Best practices and tips (checklists by request) Content management (upload presentation, polling questions etc.) EV03 $1,595 per event Registration support Custom event scripting Presenter training and event walk-through Event rehearsals Live event support Event moderation, speaker introductions and transitions (based on your request) Presenter and attendee technical support Q&A/chat management Post-event support Conduct post-event speaker debrief Report compilation and delivery Event Express Pre-event support Event planning and preparation Scheduling EV02 $795 per event

12 Content management (upload presentation, polling questions etc.) Event walk-through Live event support Event moderation (based on your request) Presenter and attendee technical support Q&A/chat management Post-event support Conduct post-event speaker debrief Report compilation and delivery Event Ready Pre-event support Event coordination - initial needs assessment and plan EV13 $495 per event Scheduling Live event support Event moderation (based on request) Presenter and attendee technical support Post-event support Report compilation and delivery Value Added Services Event Prep Session (one hour) EV04 Special assistance available if you are not using an Event Services package. Training Walk-through Dress rehearsal Presenter training Additional Session (one hour) EV08 Extra assistance if you are using Event Ready, Event Express or Event Premium. Training Walk-through Dress rehearsal Presenter training Event Extension For events lasting over 60 minutes. Event Management 24-Hour Turn Time EV11 Expert assistance if you have a last minute event that must go EV07 well. Event Premium management package Recording Support Offered in conjunction with Event Ready, Event Express or Event Premium packages for Microsoft EV22 Office Live Meeting and InterCall Centers. Live Event Pre-Record Provides you with a fully pre-recorded event for seamless playback to a live web event audience. Event Express management package $345 per hour $195 per hour $150 per ½ hour $2995 per event $195 per 60 minute event

13 Media engineer records presenter via telephone conference EV24 Scripting synchronization of recorded voice with slide content for playback within the event Two hours of media engineering Two post-recorded edits Audio recording of presenter or other audio clip pressed on a CD for playback during an event On-demand File Editing Extend your live event investment by having a media engineer remove unexpected gaffes or other flaws from your existing recording. Three hours of media engineering Two edits Flash or WMV format One CD/DVD copy of the recording 90 days of hosting On-demand File Creation EV25 $895 per 60 minute event $795 per on-demand file Create a fully pre-recorded event that can be viewed by your audience anytime. The on-demand session will enable you to reach people who can't attend a live event or only need access to your recorded information under certain circumstances. Company-branded playback wrapper Recording segmentation EV26 Media engineer records presenter via telephone conference Synchronization of recorded voice with slide content for playback Produced in Flash or Shockwave format Three hours of media engineering Two post recorded edits 90 days of hosting One CD or DVD copy of recording On-demand File Hosting $1795 per on-demand file Need your recorded sessions hosted? Event Services can host recorded files and edited recordings for your audiences to view. Hosting is offered month-to-month and Flash format is recommended for maximum visibility. Media Engineer EV27 EV28 $295 per on-demand file per year $195 per hour Event Recreation Sync back-up recording with the original PowerPoint EV75 $495 per event hour Slide transition schedule provided by you File Conversion Converting.wrf or.wmv files to.flv EV76 $150 per hour No edits Expedite Fee EV31 $250 After Hours Support EV50 $250 per event hour

14 Events the fall outside of the hours of 6:00 AM and 6:00 PM Pacific Time or Weekends or Holidays Rescheduling Fee (See terms below) EV32 $150 Cancellation Fee (See terms below) EV33 $250 Event Services Guidelines You agree to provide: Advanced Notice (all timelines subject to availability and scope of project): At least 10 business days notice to schedule Event Services Content (created by you for each event): Draft content must be ready by the event walk-through Final content must be ready 24 hours before live event start time Service Description and General Terms Event Support Hours: InterCall s Event Services group supports events and event-related professional sessions between 5:00 AM and 6:00 PM Pacific. Events and/or professional sessions which occur outside support hours will be subject to an additional charge of $250. Expedite Fee: Ordering Event Services to be delivered within 10 business days will be charged an expedite fee of $250. Rescheduled Event Fee: Events can be rescheduled. You will be charged a reschedule fee of $150. Events must be rescheduled with in the current calendar year or event cancellation fees will be applied. Cancellation Fees: Events may be cancelled at any time. Cancelled events will be subject to a cancellation fee of $250 and the full amount of services delivered up to the point of cancellation. No refunds will be given. All credits must be used within 12 months of the original order. C. InterCall s Event registration Feature Feature Code Price Managed Registration Promotion code tracking Event- or profile-based One confirmation and three reminder s Thank you and sorry s Catalog page for multiple events Landing registration page

15 Event profile or user profile 18 standard demographic fields Five custom demographic fields Two surveys with unlimited questions per survey Event entry page Up to 500 registrants per event Real-time access to registration and attendee data reports Registration - additional registrants EV 19 $495/event EV 39 $2/registrant (above 500) Registration set-up design and first event Fine grain branding for event registration site HTML templates for all invitation, confirmation, reminder and we missed you/thank you s Five business day turnaround Up to three edits from time we receive final content from customer Includes first event (registration) EV20 $1995 (one time fee) Branding updates EV21 $195/hour Additional pages Survey (reminder, thank you, sorry) Other Annual license fee (self serve) EV14 EV16 $245/page NQ Annual language localization (self serve) EV17 $1,995 Training package Registration self serve Two one-hour training sessions (instructor led) Maximum of eight attendees for each session Annual e-commerce Integration with payment provider (Authorize.net) Does not include set-up and monthly fees with provider EV15 EV10 $495 $1,995 Registration set-up design self serve) Fine grain branding for event registration site HTML templates for all confirmation, reminder and we missed you/thank you s Five business day turnaround Up to three rounds of edits Lead scoring - Assigning point values to both questions and answers, then EV05 $2,495 rating responses EV66 $150/hourly Integration with CRM/SFA EV67 $2,495 Additional round of edits - registration site EV68 $150/hourly Additional branded sub-site (current brand) EV69 $195 Additional branded sub-site (unique brand) EV70 $995 Site rebranding EV73 $595

16 Standard event registration set-up and first event Logo-based branding only One confirmation and two reminders HTML templates for all invitation, confirmation, reminder and we missed you/thank you s Five business day turnaround Up to 3 Edits from time we receive final content from client Includes first event (registration) No survey support Single event registration only EV74 $595 Expedite Fee EV31 $250 After Hours Support Events the fall outside of the hours of 6:00 AM and 6:00 PM Pacific Time or Weekends or Holidays EV50 $250 per event hour Rescheduling Fee (See terms below) EV32 $150 Cancellation Fee (See terms below) EV33 $250 Service Description and General Terms Event Support Hours: InterCall s Event Services group supports events and event-related professional sessions between 5:00 AM and 6:00 PM Pacific. Events and/or professional sessions which occur outside support hours will be subject to an additional charge of $250. Expedite Fee: Ordering Event Services to be delivered within 10 business days will be charged an expedite fee of $250. Rescheduled Event Fee: Events can be rescheduled. You will be charged a reschedule fee of $150. Events must be rescheduled with in the current calendar year or event cancellation fees will be applied. Cancellation Fees: Events may be cancelled at any time. Cancelled events will be subject to a cancellation fee of $250 and the full amount of services delivered up to the point of cancellation. No refunds will be given. All credits must be used within 12 months of the original order. D. Crisis Communications Feature Code Service Per Minute / Per Participant CrisisConnect Reservationless-Plus Continental North America Toll Free $0.23

17 CrisisConnect Reservationless-Plus Continental North America Toll $0.22 CrisisConnect Online, powered by Mir3, is a web-based critical communications tool that helps companies take control of their messaging so they can connect with employees, customers, vendors or PR and legal teams in a moment's notice through , voice, fax, pager or text broadcasts. Feature Code Price CrisisConnect Online Base System Annual Subscription Fee CCOBS $7,200 CrisisConnect Online Enterprise Annual Subscription Fee CCOES $31,000 CrisisConnect Online Additional Recipients: *250 included 300 recipients R300 $ recipients R400 $ recipients R500 $ recipients R750 $ recipients R1K $ recipients R1500 $ recipients R2K $1, recipients R3K $1, recipients R5K $2, recipients R7500 $4,250 10,000 recipients R10K $5,375 15,000 recipients R15K $7,625 20,000 recipients R20K $9,375 30,000 recipients R30K $12,875 50,000 recipients R50K $19, ,000 recipients R100K $25, ,000 recipients R150K $29, ,000 recipients R300K $36, ,000 recipients R500K $59, ,000 recipients R750K $79,375 1,000,000 recipients R1M $89,375

18 CrisisConnect Online Additional Administrators: 5 administrators AA5 $1, administrators AA10 $1, administrators AA25 $4, administrators AA50 $7, administrators AA100 $13, administrators AA150 $18, administrators AA200 $22, administrators AA250 $25, administrators AA300 $27, administrators AA400 $32, administrators AA500 $35, administrators AA750 $45,000 1,000 administrators AA1K $55,000 1,500 administrators AA1500 $75,000 2,000 administrators AA2K $90,000 3,000 administrators AA3K $120,000 5,000 administrators AA5K $175,000 7,500 administrators AA7K $225,000 10,000 administrators AA10K $280,000 15,000 administrators AA15K $390,000 20,000 administrators AA20K $480,000 30,000 administrators AA30K $660,000 50,000 administrators AA50K $1,000,000 CrisisConnect Online Shared Ports *12 included 23 shared ports SP23 $1, shared ports SP46 $3, shared ports SP92 $7, shared ports SP184 $14, shared ports SP276 $20, shared ports SP368 $26, shared ports SP552 $37, shared ports SP736 $46, shared ports SP920 $53, shared ports SP1472 $79, shared ports SP1842 $90, shared ports SP2762 $122,790 CrisisConnect Online Reserved Ports 12 shared ports RP12 $4, shared ports RP23 $9, shared ports RP46 $17,820

19 92 shared ports RP92 $33, shared ports RP184 $61, shared ports RP276 $86, shared ports RP368 $108, shared ports RP552 $153, shared ports RP736 $189, shared ports RP920 $219, shared ports RP1472 $322, shared ports RP1842 $366, shared ports RP2762 $495,660 CrisisConnect Online Dedicated Ports 12 shared ports DP12 $7, shared ports DP23 $14, shared ports DP46 $27, shared ports DP92 $50, shared ports DP184 $92, shared ports DP276 $130, shared ports DP368 $164, shared ports DP552 $230, shared ports DP736 $285, shared ports DP920 $329, shared ports DP1472 $484, shared ports DP1842 $551, shared ports DP2762 $744,240 Custom Retrieval Number (12 month subscription) CCOCR $4,950 1 Toll-free or Toll (US) number allowing callers to hear a branded greeting when accessing the standard DTMF initiation and retrieval. Custom Retrieval International Number (12 month subscription) A number that is Toll-free outside of the US allowing callers to hear a branded greeting when accessing the standard DTMF initiation and retrieval. Sold as an add-on to an existing Custom Retrieval Number. Price is per country CCOCI $250 Voice Bulletin Board (12 month subscription) CCOBB $4,950 Toll-free Bulletin Board allowing caller to hear general announcements or situation updates. Up to 5 independent phone numbers (US or Canada) & notifications. Voice Bulletin Board International (12 month subscription) CCOBI $250

20 A number that is Toll-free outside of the US allowing callers to hear general announcements or situation updates. Sold as an add-on to an existing Voice Bulletin Board. Price is per country. Transaction fees of 3x the standard rate will apply Crisis Connect Transaction Fees: Telephonic (outbound/inbound) notifications will be billed according to the Telephonic Notification Rate Table below. All other international telephonic notifications will be billed at the default rate. Call Bridging and/or call forwarding is billed per minute, per line based on the connected destinations. The Expedited Delivery option, if selected by the Initiator when creating notifications, allocates at 4 times the capacity (up to the purchased port capacity) then allocated for a standard notification and will be billed at 40% more per minute than the Standard Telephony Transaction rates. All Telephonic Transactions will be billed in 30-second increments and the total monthly volume of all calls will be discounted according to the Telephony Transaction Volume Discount Matrix below. Text Pages sent using the Telocator Alphanumeric Protocol (TAP) are sent via the telephony network and will be billed at the applicable telephony rate for the country to which the page is being sent. All other notifications are billed according to the Non- Telephony Transaction Rate Table below. SMS charges are per SMS message; lengthy notifications that are broken into multiple SMS messages will incur multiple charges, one charge for each message; responses via SMS will also incur charges, one charge for each response. International toll-free numbers are charged at 3X the standard rate. Crisis Connect Non-Telephonic Usage Fees Service Feature Code US Canada Facsimile per page CCOF/CCOFC/CCOFI $0.20 $0.30 Short Message Service (SMS) per message CCOS/CCOSI $0.08 $0.08 No Charge No Charge Text Pager No Charge No Charge Crisis Connect Telephonic Usage Fees

21 Fee Feature Code Price Voice Broadcast CCOVB $.10 per minute Voice Broadcast International CCOVI $2.00 per minute Additional Training CCOT $750 E. MeetingSense MeetingSense, offered by InterCall, is an easy-to-use software that dramatically improves meeting productivity by empowering users to automatically capture, distribute, archive and manage all of the critical information that is shared during meetings, while allowing you to easily assign and track action items. Feature Feature Code Price Single MeetingSense Monthly License Fee MSS $14.99/mo Annual MeetingSense Monthly License Fee MSA $161.89/yr MeetingSense Multiple Licenses Monthly 25 licenses MSS25 $ licenses MSS50 $ licenses MS100 $ licenses MS250 $ licenses MS500 $ licenses M1000 $ licenses M2500 $ licenses M5000 $ licenses M1X00 $5.25 MeetingSense Multiple Licenses Annual 25 licenses MSA25 $ licenses MSA50 $ licenses MA100 $ licenses MA250 $ licenses MA500 $ licenses M100X $ licenses M250X $ licenses M500X $ licenses MX100 $44.97 F. GoldMail GoldMail, offered by InterCall, is a powerful tool allowing you to create a personal and powerful message within a few minutes. GoldMail brings your messages to life by adding your voice and a visual message while delivering greater impact of communication over the traditional or voice mail. Feature Feature Code Price GoldMail Branded Player GMBP $ GoldMail License 1-10 Users GM1 $9.95/month

22 GoldMail License Users GM2 $8.95/month GoldMail License Over 25 GM3 $7.95/month GoldMail Annual License Fee 1-10 Users GMA1 $99.00/year GoldMail Annual License Fee Users GMA2 $89.00/year GoldMail Annual License Fee Over 25 Users GMA3 $79.00/year G. Huddle Huddle, provided by InterCall, is a valuable hosted application tha gives you the ability to do business more effectively using simple, secure online workspaces containing powerful project and collaboration tools. Huddle combines online collaboration, online project management and document sharing using social networking principles. Feature Feature Code Price Monthly Plans Huddle Basic HBM $25/month Huddle Plus HPM $8.95/month Huddle Premium HPRM $7.95/month Annual Enterprise Plans *20 workspaces and 20 GB s storage included* Huddle Enterprise Additional Storage HESA $1,200/10 GB s Huddle Enterprise Additional Work Spaces HEWSA $150/10 WS Huddle Enterprise License - 1 HELA $1,500 Huddle Enterprise License - 10 HELA $12,984 Huddle Enterprise License - 25 HELA $26,604 Huddle Enterprise License - 50 HELA $44,904 Huddle Enterprise License - 75 HELA $56,904 Huddle Enterprise License HELA $68,904 Monthly Enterprise Plans *20 workspaces and 20 GB s storage included* Huddle Enterprise Additional Storage HESM $100/10 GB s Huddle Enterprise Additional Work Spaces HEWSM $12.50/10 WS Huddle Enterprise License - 1 HELM $125 Huddle Enterprise License - 10 HELM $1,082 Huddle Enterprise License - 25 HELM $2,217 Huddle Enterprise License - 50 HELM $3,742 Huddle Enterprise License - 75 HELM $4,742 Huddle Enterprise License HELM $5,742 H. BRAINSHARK Content Management Brainshark requires a minimum 12 month Order Form and payment in advance. Number of Hosted Hours Per Year Feature Code Price per Hosted Hour of Content For Unlimited Views ( Base Price ) 10-Jan B1 $5,000

23 Next B1 $3,000 Next 21-1,000 B1 $2,000 Add-ons Description Feature Code Yearly Price Unhooked Ability to download Brainshark presentations to desktop for offline B2 15% of Base Price, $10,000 cap viewing LMS Adaptor Integration with LMS system B3 15% of Base Price LM Gateway Integration with Microsoft Office Live Meeting B4 $10,000 cap 15% of Base Price Content Approval Ability to require approval prior to publishing content B5 $10,000 cap 15% of Base Price $10,000 cap SSL (Secure Socket Layer) Additional level of security for URL B6 $2,500 SDK (Software Development Kit) Integration with CRM other than Salesforce.com B7 $5,000 Set up included Interactions Testing, polling and survey tool included Salesforce.com integration Provides access to Brainshark via Salesforce.com included I. Training Value Added Services* Service Rate One on One Private session offered to an individual requiring to be trained on a web conferencing tool. $300 per training per course Private Group Training $500 per training per course Private session offered to an individual company requiring to be trained on a web conferencing tool. This session requires a minimum of 7 participants and a maximum of 15 participants to attend the session. $25 per participant under the minimum/over the maximum Company Roll-Out $3,000 Private session offered to an individual company requiring to be trained on a web conferencing tool. This session includes a series of 10 trainings posted on a registration page and shall not exceed 15 participants per session. Train the Trainer $350 per course for 11 sessions and over Private sessions offered to an individual trainer/s requiring to be trained on a web conferencing tool. Product features account management, meeting features, advanced features, train-back and evaluation. Consulting Services $2,000 per session

24 Customized customer training session which will allow customer to work directly with InterCall s Instructional Design Team. $500 per hour * The following limitations shall apply to all training service: No longer than 90 minutes per class; Shall be offered from 8am - 5pm Central Time; Subject to trainer availability; 24 hour cancellation notice required. III. WEB CONFERENCING/INSTANT MESSAGING A. intercall UNIFIED meeting (IUM) 1. Per-Minute Pricing: Per minute service is provided via a shared InterCall branded site. Per Minute Feature Code Rate InterCall Unified meeting Per participant rate UM $0.12 per minute 2. Named User Pricing: Subject to execution of a 12 month order form. Named User License 125 participant capacity Feature Code (Monthly/Annual) Monthly Rate 2 24 UMMNU/UMANU $ UMMNU/UMANU $ UMMNU/UMANU $ UMMNU/UMANU $ UMMNU/UMANU $ UMMNU/UMANU $20 Set-up (includes branding) $2,000 Per minute overage UMNUO $0.35 per minute 3. Additional Fees: Apply to all pricing models Feature Feature Code Rate

25 Unified Meeting Unified Meeting Archive - Hosted (90 days) UMAH $200 Unified Meeting Archive - Hosting Renewal (90 days) UMAHR $100 Unified Meeting Archive - Zip File UMZIP $100 Unified Meeting Audio Broadcast Connection (per minute) UMAB $0.10 per minute C. microsoft office live meeting, offered by intercall 1. Per-Minute Pricing: Live Meeting - Per Minute Pricing Feature Code Rate Professional Edition - per minute PR/N2 $0.12/minute/participant Recording/Archive Storage Fee $200/per archive * Per archive charge does not apply with Branded Per-Minute site purchase. Recording Enabled Branded Site includes 1GB Storage Additional Storage $1,200/GB per year Branded Per Minute Site - Set-up CP15/N14 $1,500 one time fee paid upfront 2. Committed Minutes Pricing (N15/N16/N17/N41): Requires a minimum 12 month order form Annual Minutes Commitment Feature Codes Price / Minute 12,000 to 29,999 $ ,000 to 59,999 $ ,000 to 119,999 $ ,000 to 299,999 $0.30

26 300,000 to 599,999 $ ,000 to 1,199,999 $0.25 1,200,000 to 2,999,999 $0.23 3,000,000 to 5,999,999 $0.21 6,000,000 to 11,999,999 $ ,000,000 to 29,999,999 $ ,000,000 to 59,999,999 $ ,000,000 to 119,999,999 $0.14 Set-up CP15/N14 $1,500 Additional Minutes (overage) N18 See the applicable per minute rate above Recording Storage - 1 GB Additional Recording Storage 1 GB CPASF $1,200 per GB per year *Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage. 3. Named User License Professional Edition (N32/N33/N34/N42/N38): Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Users Feature Code Monthly Charge $ $ ,000 $ ,001-2,399 $ ,400-5,999 $ ,000-14,999 $ ,000 + $ Named User License Standard Edition: Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Users Feature Code Monthly Charge $ $ ,000 $ ,001-2,399 $ ,400-5,999 $ ,000-14,999 $ ,000 + $ Value Added Services: Feature Rate

27 Dedicated Leader Support Archive Creation Support Archive Creation Support Expedite Fee (24 hours or less notice) Archive Creation Support After Hours Support (outside business hours of 5:00 a.m. 6:00 p.m. Pacific Time) $150 per hour $250 per hour $250 per hour $250 per hour Custom Registration Pages $500 Custom development/edits to a standard registration page $150 per hour Modifications to an existing registration page $150 per hour Expedite Fee (delivered in less than 3 business days $750 Custom Survey Pages $500 Custom development/edits to a standard survey page $150 per hour Modifications to an existing survey page $150 per hour Expedite Fee (delivered in less than 7 business days $750 CD Archive (shipping charges apply) $50 per CD Additional archives per CD $25 each additional archive Relay Conference Captioning Real Time Captioning (Text Only) $3.50 per minute Relay Conference Captioning Voice Relay Add on $0.40 per minute D. InterCall Centers (WebEx) MeetingCenter Per Minute Pricing Feature Code Rate Professional Version per minute MC $0.12/minute/participant MeetingCenter Seat License -- Professional Version Pricing Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Seats Ordered Per Order Form Monthly Price Per Seat 2 20 $ $ $ $ $ $120 Set-up (includes branding) $2,000 Seat Overage $6.25 per participant per quarter hour SSL Encryption Set Up $3,000 SSL Monthly Hosting Fee Site Branded Charges $1,000 per charge Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs InterCall Centers Value Added Services Service Type Dedicated Leader Support $20 per GB Price $150 per hour

28 Archive Creation Support Archive Creation Support Expedite Fee (24 hours or less notice) Archive Creation Support After Hours Support (outside business hours of 5:00 a.m. 6:00 p.m. Pacific Time) $250 per hour $250 per hour $250 per hour Transfer Archive File to Windows Media Player format $100 per hour Custom Registration Pages $500 Custom development/edits to a standard registration page $150 per hour Modifications to an existing registration page $150 per hour Expedite Fee - Custom Survey Pages $750 VoIP per minute (available only on branded micro sites) $.02 per minute per participant Network Based Recording Fee (Meeting Center pay per minute site only) $200 per archive Relay Conference Captioning Real Time Captioning (Text Only) $3.50 per minute Relay Conference Captioning Voice Relay Add on $0.40 per minute InterCall Centers Committed Minutes Pricing (MC204/MC205/MC207/MC212/MC69) (any one or combination of MeetingCenter, TrainingCenter, EventCenter and/or SupportCenter) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Monthly Minutes Commitment Per Order Form Price / Minute * 1,000 2,499 $0.39 2,500-4,999 $0.35 5,000 9,999 $ ,000 24,999 $ ,000 49,999 $ ,000 99,999 $ , ,999 $ , ,999 $ , ,999 $0.17 1,000,000 2,499,999 $0.16 2,500,000 4,999,999 $0.15 5,000,000 9,999,999 $0.14 * Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage. Set-up (includes Branding & SSL) $4,000 Additional Minutes (overage) See the applicable per minute rate above Site Storage - 1 GB Additional Site Storage 1 GB $150 /month Site Branding Changes $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs $20 per GB TrainingCenter Seat License Pricing

29 Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Seats Ordered Per Order Form Monthly Price Per Seat 5 to 20 $ $ $ $ $150 Set-up (includes Branding) $2,000 Overage $6.25 per participant per quarter hour SSL Encryption $3,000 SSL Monthly Hosting Fee Site Storage - 1 GB Additional Site Storage 1 GB $150 per month Site Branding Changes (MC33) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs $20 per GB per month TrainingCenter On Demand (TrainingCenter Add-on Product) (MC113, MC114, MC115, MC116, MC117, MC119) Number of Archives Price per Archive per Month 10 to 40 $ $ $ $80 Event Center Seat License Pricing (MC38, MC 39, MC40, MC41, MC42) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Seats Ordered Per Order Form Monthly Price Per Seat $ $ $ $ $36 Set-up (includes Branding) (MC39) $2,000 Overage (MC42) $6.25 per participant per quarter hour SSL Encryption (MC40) $3,000 SSL Monthly Hosting Fee Site Storage - 1 GB Additional Site Storage 1 GB (MC49) $150 per month Site Branded Changes (MC51) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs (MC161) $20 per GB per month EventCenter Campaign Pricing Maximum 6 month term with no auto-renewal available. Monthly charges are due for the entire Order Form term. Campaign Minute Commitment Price Per Minute* $ $ $ $0.30

30 $ $ $0.25 Set-up (includes Branding) (MC39) $2,000 Overage (MC46) Same as per minute rate SSL Encryption SSL Monthly Hosting Fee Site Storage - 1 GB Additional Site Storage 1 GB (MC49) $150 per month Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs (MC162) $20 per GB per month *Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage. SupportCenter Seat License Pricing (UT/MC78/MC79/MC66) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Seats Ordered Per Order Form Monthly Price Per Seat 4 20 $ $ $ $ $ $100 Set-up (includes Branding) (MC17) $2,000 Overage (MC20) $6.25 per participant per quarter hour SSL Encryption (MC18) $3,000 SSL Monthly Hosting Fee Site Branding Changes (MC35) $1,000 per change Training Suite Bundle Seat License Pricing (includes MeetingCenter and TrainingCenter) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Seats Ordered Per Order Form Monthly Price Per Seat 2 20 $ $ $ $ $160 Set-up (includes Branding) (MC152) $2,000 Overage (MC155) $6.25 per participant per quarter hour SSL Encryption (MC197) $3,000 Site Storage 1 GB Additional Site Storage 1 GB (MC202) $150 per month Site Branding Fee Changes (MC200) $1,000 per change SSL Monthly Hosting Fee

31 Network Based Recording Storage Network Based Recording Storage Fee Additional GBs (MC161) 1 GB included $20 per GB per month Support Suite Bundle Seat License Pricing (includes MeetingCenter and SupportCenter) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Seats Ordered Per Order Form Monthly Price Per Seat 2 20 $ $ $ $ $160 Set-up (includes Branding) $2,000 Overage $6.25 per participant per quarter hour SSL Encryption $3,000 SSL Monthly Hosting Fee Site Branding Changes (MC188) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs (MC161) $20 per GB per month Training and Support Suite Bundle Seat License Pricing (includes MeetingCenter, TrainingCenter, and SupportCenter) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Seats Ordered Per Order Form Monthly Price Per Seat 5 20 $ $ $ $ $200 Set-up (includes Branding) $2,000 Overage $6.25 per participant per quarter hour SSL Encryption $3,000 Site Storage 1 GB Additional Site Storage 1 GB $150 per month SSL Monthly Hosting Fee Site Branding Changes (MC194) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs (MC162) $20 per GB per month MeetingCenter Named Host License 15 person capacity Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 24 $ $ $ $ $25 1,000 + $20 Set-up (includes branding) (MC86) $2,000

32 Named Host Overage (MC85) SSL Encryption Set Up SSL Monthly Hosting Fee Site Branding Changes (MC37) Network Based Recording Storage Network Based Recording Storage Fee Additional GBs (MC162) $15.00 per participant per meeting $1,000 per change 1 GB included $20 per GB per month TrainingCenter Named Host License 30 person capacity Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 9 $ to 24 $ $ $ $ $ $80 1,000 + $60 Set-up (includes branding) $2,000 Named Host Overage $25.00 per participant per meeting SSL Encryption Set Up SSL Monthly Hosting Fee Site Branding Changes (MC33) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs $20 per GB per month Site Storage 1 GB Additional Site Storage 1 GB (MC161) $150 per GB per month TrainingCenter Named Host License 50 person capacity Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 9 $ to 24 $ $ $ $ $ $110 1,000 + $90 Set-up (includes branding) $2,000 Named Host Overage $15.00 per participant per meeting SSL Encryption Set Up SSL Monthly Hosting Fee Site Branding Changes $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs Site Storage 1 GB $20 per GB per month

33 Additional Site Storage 1 GB $150 per GB per month TrainingCenter Named Host License 100 person capacity Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 9 $ to 24 $ $ $ $ $ $250 1,000 + $150 Set-up (includes branding) $2,000 Named Host Overage $25.00 per participant per meeting SSL Encryption Set Up SSL Monthly Hosting Fee Site Branding Changes (MC35) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs Site Storage 1 GB Additional Site Storage 1 GB $20 per GB per month $150 per GB per month SupportCenter Named Host License 5 person capacity Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 9 $ to 24 $ $ $ $ $ $ ,000 + $50.00 Set-up (includes branding) $2,000 Named Host Overage $15.00 per participant per meeting SSL Encryption Set Up SSL Monthly Hosting Fee Network Based Recording Storage 1 GB included Network Based Recording Storage Fee Additional GBs $20 per GB per month E. Web Conferencing Event Services & Registration Customer agrees to provide:

34 Advanced Notice (all timelines subject to availability and scope of project). At least 10 business days notice to schedule event services. 5 business days notice for Registration page creation. Draft content must be ready by the Event Walk-Through. Final content must be ready 24 hours before Event Dress Rehearsal. Service Requirement Price Event Ready- 60 Minute Event Web/Audio Provisioning Management Event Moderation Event Report Delivery Event Attendee Support Event Express 60 Minute Event Event Planning and Preparation Web/Audio Provisioning Management Event Walk Through Event Moderation Event Wrap Up Event Report Delivery Event Attendee Support Event Plus 60 Minute Event Event Planning and Preparation Web/Audio Provisioning Management Presenter training, Role Based Training and Best Practices Standalone Standalone Standalone $645 per event $1035 per event $1,945 per event Event Walk Through Event Dress Rehearsal Event Moderation Event Wrap Up Event Report Delivery Event Attendee Support Event Management 24-Hour Turn Time Standalone $2,495 Event Extension For Events lasting over 60 minutes additional Event Management fees apply Additional Event Session (Training, Walk Through, Dress Event Express or Event Plus Stand Alone $120 per ½ hour $450 per session Rehearsal) (1 Hour) Additional Session (Training, Walk Through, Dress Rehearsal) (1 Event Express or Event Plus $195 per hour Hour) Event Registration Promotion Code Tracking Event or Profile Based 1 Confirmation and 2 Reminder Thank You and Sorry Catalog Page for Multiple Events Landing Registration Page Stand Alone $775 per event

35 Event Profile or User Profile 18 Standard Demographic Fields 5 Custom Demographic Fields 2 Surveys w/"unlimited" Questions per Survey Event Entry Page Up to 500 Registrants-per Event Real Time Access to Registration and Attendee data Reports Registration - Additional Registrants Event Registration $2.50 per registrant (above 500) Registration Set Up Design and First Event Fine Grain Branding for Event Registration Site HTML Templates for all Invitation, Confirmation, Reminder, and We Missed You/Thank You s Event Registration $1995 (one time fee) 5 Business Day Turnaround Up to 3 Edits from time we receive final content from client Includes First Event (Registration) ecommerce Event Registration $295 Utilizing a secure, third party vendor payments will be directly deposited into clients account Visa or MasterCard Funds verified before event attendance information is communicated to the registrant Custom Reporting Event Registration NQ Customized Registration Functionality Event Registration NQ A la Carte Branding and Registration Services Branding Updates Registration $195 per hour Additional Pages Survey (Reminder, Thank-you, Sorry) Other Event Recording Support Managed Recording Support of Live Event Configure Web Conferencing Technology to Make an Accurate Recording Express or Event Plus Event Management $320 per survey $195 per 60 minute Event Start, Stop and Save Recording File will retain WebEx or Live Meeting format Live Event "Pre"- Record Standalone Provides customers with the ability to pre-record presenters for playback during an event Audio Recording of Presenter or Other Audio Clip Pressed on a CD for Playback During an Event Media Engineer Records Presenter via Telephone Conference Scripting synchronization of recorded voice with slide content for playback within the event $1175 per 60 minute event Includes 2 hours of media engineering 2 post recorded edits On-Demand Editing Standalone $749 per On-Demand

36 Media Engineer repurposes WebEx or Live Meeting recording, service includes: Edit and republish of file Flash or WMP format CD/DVD copy of file 90 days of hosting Includes 3 hours media engineering, up to 2 edits 5 Business day turnaround On-Demand File Creation Fully Pre-recorded Event used for On-demand Purposes Only Customer Branded Playback "Wrapper" Recording Segmentation Media Engineer Records Presenter via Telephone Conference Synchronization of Recorded Voice with Slide Content for Playback Standalone $2350 per On-Demand Produced in Flash Format Includes 3 Hours of Media Engineering 2 Post Recorded Edits Includes 90 days of Hosting 1 CD or DVD Copy of Recording On-Demand File Hosting Additional 30 days of Hosting Media Engineer Media Engineer Labor Time Standalone Standalone $385 per file $195 per hour Invitation Blast Set-Up Plain Text or Logo Based HTML Includes Logo Based Customer Branding on Header of Standalone $325 Message Text Provided by Customer Single Subject Line (per blast) Expedite Fee Standalone 15% After Hours Support Events the fall outside of the hours of 6:00 AM and 6:00 PM Pacific Time or Weekends or Holidays Standalone $130 / Per Event Hour Rescheduling Fee Standalone $100 Cancellation Fee Standalone $100 Cancellation Fees: Events may be cancelled at any time. Events cancelled more than ten (10) business days prior to their scheduled date will be subject to a cancellation fee of $150 or the retail rate of services rendered, whichever is greater. No refunds will be given. All credits must be used within twelve (12) months of the original order. Rescheduled Event Fee: Customer will be charged a reschedule fee of $150 if the Event is rescheduled

37 Expedite Fee: Customer will be subject to a 15% Expedite Fee, of the Customer s order amount, if the services ordered are to be delivered inside the Advanced Notice guidelines noted above. Event Support Hours: Corvent supports events and eventrelated professional sessions between 6 a.m. and 6 p.m. Pacific Time. Events and/or professional sessions which occur outside Corvent s Event Support Hours will be subject to an additional charge of $200 per event hour. F. WEBEX CONNECT WebEx Connect Named Host Licenses (WXC10) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Hosts Ordered Per Order Form Monthly Price Per Named Host 1 to 9 $ to 49 $ $ $ $4.50 1,000 2,499 $4.00 2,500 4,999 $3.50 5,000 7,499 $3.00 7,500 9,999 $ ,000 24,999 $ ,000 49,999 $ ,000 99,999 $ , ,999 $ , ,999 $ ,000 + $1.00 Connect Storage 10 GB Meeting Center (capacity 25) and WebEx Connect Combination Named Host License ( WXC66, WXC67, WXC68, WXC69) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term. Named Hosts Ordered Per Order Form Monthly Price Per Named Host 10 to 24 $ $ $ $ $ $ $ $ ,000 1,499 $ ,500 2,499 $ ,500 4,999 $ ,000 7,499 $ ,500 9,999 $ ,000 24,999 $ ,000 49,999 $12.25

38 50,000 99,999 $ , ,999 $ , ,999 $ ,000 + $11.00 Site Set-up (includes branding) (applies to Meeting Center only) $2,000 Named Host Overage (applies to Meeting Center only) $15.00 per participant per meeting Network Based Recording Storage (applies to Meeting Center only) 1 GB included Network Based Recording Storage Fee Additional GBs (applies to Meeting Center only) $20 per GB per month Connect Storage 10 GB Committed Connect Storage (WXC15, WXC19, WXC23, WXC27, WXC31, WXC35, WXC39, WXC43, WXC47, WXC51) Coterminous with existing Connect Named Host or Meeting Center (capacity 25) and Connect Named Host Combination Order Form term Committed GBs Monthly Fee 5 $60 10 $ $ $ $ $ $1,200 1,024 $1,997 2,048 $3,809 5,120 $8,602 InterCall and Adobe have joined forces to provide you the ability to captivate your audience with interactive web meetings that are like nothing they ve ever experienced before. Below you will find the pricing options and definitions for Adobe Acrobat Connect Pro offered by InterCall. Hosted Pricing (Commercial List Pricing) Connect Pro Family Price USD Hosted Setup Fee $1,500 Hosted Access License $500 /license /year SSL Option $1/license/year Connect Pro Meeting Named Organizer 100 (minimum required is five) $500/user/year Concurrent User (minimum required is five) $900/ user /year 5000 minute Burst Pack $1,500 /pack /year Events Event Module $5,000 /year Annual Seminar Room

39 (minimum required is 200, maximum allowed is 600 per room) Monthly Seminar Room Authoring and elearning Presenter (minimum required is five) $50 /seat/ year $10 /seat /month $500/ license Concurrent Learner (minimum required is five) *All pricing paid up front annually. Additional named organizer, seat license, Adobe presenter, Concurrent Learner and Hosted Access licenses can be purchased at any time, charges will be pro-rated

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