Client Services Librarian: Lending Services Accounts Receivable/Non-Book Services

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "www.gdc.govt.nz Client Services Librarian: Lending Services Accounts Receivable/Non-Book Services"

Transcription

1 Position Profile Position Title: Reports to: Department: Location: Librarian: Lending Services Accounts Receivable and Non-Book Services Lending Services Librarian Planning & Development HB Williams Memorial Library Community Outcomes Council is committed to achieving the three key outcomes identified by our local community: Tairāwhiti Tangata - Our people Tairāwhiti Taonga - Our environment, culture and economy Tairāwhiti Wawata - Our aspirations realized through the democratic process. Organisation Chart Group Manager Planning & Development Strategic Planning Manager Community & Recreation Manager Planning & Performance Manager Customer Service Manager Operations Manager: Olympic Pool Operations Manager : Library & Theatres Team Leader Community & Recreation Facilities Principal Librarian : Collection Services Principal Librarian : Children & YA Services Principal Librarian : Lending Services Principal Librarian : Reference Collection Services Librarian Children s & YA Services Librarian Lending Services Librarian Reference Services Librarian Librarian Librarian : Homebound/Rural Librarian : Outreach/ Promotions Librarian : Reserves/ Interloans Librarian : Accounts/ Non-Book

2 Our Vision Our vision has been set by Council through the Long Term Planning process. Tairāwhiti First First to see the light First choice for people and lifestyle First choice for enterprise and innovation First place for the environment, culture and heritage Our Mission To lead and support the social, cultural, economic and environmental development of our communities Mo te Tairāwhiti Our Values Tairāwhiti Piritahi Together Tairāwhiti kia mārama kia ngawari kia ū make it smart make it easy make it happen Purpose of the Position Role of Department The role of the Planning & Development Department is to support the Mayor, Councillors, Chief Executive and senior management team in achieving the high level objective of promoting and advancing community wellbeing (social, environmental, economic and cultural) throughout the Gisborne district. It is successful in achieving this through robust and integrated strategic planning and communications and high quality customer services and community facilities. Role of Community and Recreation Section The Community and Recreation Section is responsible for the efficient and effective management of the organisation s community and recreation facilities, through professional integrated activity planning and strategic level responses to changing community needs.

3 Role of Library Activity Vision: Our community is connected Mission: The library supports and leads equal access and informed context, to information, knowledge and recreation for our people to read, learn, connect and belong The H.B. Williams Memorial Library, serves Gisborne s urban and rural communities by providing space and resources including professional staff, books, a website, databases, free internet, magazines, talking books, music and art works. Role of Lending Services Lending Services team provides all frontline and back room circulatory and associated financial, statistical and client services to all customers both on and off site. The team maintains and promotes non-book services. Extension services are provided to rural townships, rest homes, companies and homebound clients. The team co-ordinates community promotions and volunteers. The team manages integrated library management system (ILMS) software support, security, and separate network on broadband providing internet for public use. Role of Librarian Accounts Receivable and non-book Services Assist the Principal Librarian: Lending Services to provide, promote and deliver high quality first point of contact front-line customer service and circulatory services with specific responsibilities for delivery of financial notifications and accounts to customers, monies systems, circulation of materials statistics, co-ordination of non-book materials including maintenance and to assist the Operations Manager : Library and Theatres in the overall provision of an efficient and effective library service. Primary Functions 1. Health, Safety and Wellbeing Take responsibility for your own health and safety Ensure own actions keep self and others safe Identify, report and assist to eliminate hazards in work place Participate in local work place safety management practices Participate in workplace wellbeing initiatives Ensure compliance under health and safety legislation 2. Customer Service Delivery of consistently high level first point of contact service to all customers no matter how presented e.g. , social media, phone, in person, ensuring enquiries are completed or directed to specialist team members. Includes generic reception functions and handling of monies. Assist customers with use of internet based applications. 3. Accounts Receivable System Deliver efficient and accurate checking of overdue materials notices and associated accounts including statements, refunds and updating the accounts database as required.

4 4. Non-Book Stock Operational management and maintenance of non-book materials DVDs, Talking Books, art work and associated database management. Maintain current and retrospective hard copy NZ newspaper collection in a timely manner. 5. Monies Operate accurate daily banking and day-to-day handling of all monies and associated reconciliations. 6. Equipment and Stationery Maintain efficient operation of machinery and associated supplies within the section and public spaces including APNK PCs, photocopiers, EFTPOS, cash register, printers. Redistribute non-gp stock and lost property 7. Statistics Reconciliation of visitor movement and stock circulation statistics. 8. Reader s Advisory Actively create and participate in library wide reader s advisory activities, including delivery of digital literacy (e-service) programmes 9. Understudy Assist with reserves and interloan service, to cover staff leave and when required. 10. General In addition to the above primary functions the job holder is expected to undertake a portion of the front-line work load, recommend any purchase of materials required for efficient operation of the section and perform other such duties as can reasonably be regarded as incidental to the position profile and other duties reasonably within their experience and capabilities as may be assigned from time to time. Competencies Academic / Professional Essential: NZCEA level 2 including English and Mathematics, or equivalent. Competent use of Microsoft Office applications with focus on Excel, Word, Powerpoint, Outlook Exchange Desirable: Level 5 Diploma Information & Library Studies (Open Polytechnic) or equivalent or progress towards this qualification. Skills / Knowledge Essential: High level communication skills. Accuracy with figures and cash handling. Work Experience Demonstrated experience in customer service.

5 Personal Attributes Excellent problem solving, communication, time management and inter-personal skills. Highly organised with ability to manage a wide range of issues simultaneously. High level attention to detail and accuracy. Active community participation. Comfortable with relating to people of different cultures, backgrounds and ages. A positive attitude. Expected behaviours for this position Excellent problem solving, communication, time management and interpersonal skills. Highly organised with ability to manage wide range of issues simultaneously. Active community participation Comfortable relating to people of differing cultures, background and ages A positive attitude. Demonstrates and promotes GDC s values: Tairāwhiti Piritahi Together Tairāwhiti kia mārama kia ngawari kia ū make it smart make it easy make it happen Supporting Organisational Values All Council staff are expected to endorse and support the Council s Mission, Vision and Values and actively work to achieve them, behaving with the highest level of professionalism and integrity and exhibiting courtesy and impartiality towards colleagues and the community. Additional Responsibilities The job holder is expected to contribute to maintaining a safe working environment, reporting incidents and accidents as they occur and assisting with hazard identification. Furthermore, the job holder must participate in civil defence emergency management training initiatives upon request and assist with any civil defence emergencies as required. Work will be on sites where exposure to hazards will be unavoidable. Safety procedures must be adhered to, protection being on the hierarchy safety principle of eliminate isolate minimise. Hours of Work Normal office hours, 8.30am 5.30pm, regular rostered evening shifts and Saturdays, plus attendance at training opportunities as arranged with Principal Librarian: Lending Services together with such other times as may be reasonably necessary to fulfil the responsibilities of the position.

6 Relationships External: Volunteers Police General public including children, business and community groups and organisations Aotearoa People s Network Kaharoa Internal: Operations Manager; Library and Theatres, Principal Librarians, Librarians and Librarians Customer Service staff Finance staff City Watch Team Other Council staff. Approval / Sign-off Position Holder: (name) (signed). (date) Manager: (name) (signed). (date) September 2015 (16-Sep-15)

7 Council s Expected Behaviours 1. I consider the customer in everything I do Listen to, seek to understand and take ownership of customer issues Offer prompt, courteous and informative responses to the customer. 2. I always look for how I can make things happen Am open minded Consider whether there are potential solutions Pursue alternate courses of action Facilitate the involvement of another part of Council when it is best placed to provide a whole of Council response Offer solutions that bring multiple benefits. 3. I look for better ways of doing things Consider whether existing practices provide the best outcome Develop and implement ideas that provide improvements. 4. I set goals and achieve them Set goals that are relevant to the team and the organisation Seek assistance / guidance Achieve these goals. 5. I will earn trust by doing what I say I will do Meet agreed deliverables Involve others when necessary and trust them to get the job done Provide direction and support as appropriate to the role Manage conflicting priorities and keep everyone informed. 6. I show integrity and speak the truth with compassion and respect for others Do what is right rather than what is convenient Raise issues in an appropriate context, in an appropriate manner, time and place Provide and receive feedback in an open, honest and respectful manner Behaviour is consistent with the practices, policies and values of the organisation. 7. I involve others in decisions affecting them Ensure decisions are made at the right level Identify key stakeholders and involve them in decisions that may affect them Consider other views and communicate reasons for final decisions Involve others in a timely manner appropriate to the task. 8. I represent Council positively Represent Council s politicians and management in a positive and constructive manner when in public or with colleagues through what I do and say Support consensus decisions at a political and corporate level Contribute to the corporate life of the organisation. 9. I am active in making work enjoyable and celebrate success Participate in workplace celebrations Notice when something should be celebrated Come up with ways of making work more enjoyable.

8 Related Deliverables Customer Service At least 2 front-line desk duties daily mainly at Lending Services desks or other sections of library as rostered. Issue/discharge stock following through all actions required including receiving/receipting monies as per policy and procedure, updating or actioning alerts, stock security processes, quick stock repairs. Registration and updating membership information as per policy and procedure for local and visitor customers. Resolution of most enquiries at first point of contact by providing appropriate accurate information and completing transactions or providing direction to specialist staff. Provide immediate library skill, database search skill and/or generic IT training to any customer including catalogue, basic web applications and customer self management skills. Monitor behaviour of all customers and take responsibility to direct or correct as necessary. Refer to all relevant operating/desk manuals. Accounts Receivable System Run reports using ILMS software for reminder and replacement cost notices and accounts for overdue stock in a timely manner following standard account times and policy. Shelf check all stock items on replacement cost invoices before posting, accurately and post within accepted timeframes. Update membership database with any alerts or information related to accounts sent or debt collection as determined by the Principal Librarian: Lending Services. Run statement of accounts and post on a monthly basis following policy, including associated membership database updates and ad hoc financial accounts as directed by the Lending Services Librarian. Undertake membership database maintenance in association with accounts on an irregular basis as directed by the Principal Librarian: Lending Services. Non-Book Services Maintain and repair all non-book stock, including art works, talking books, including legal dubbing and resurfacing where appropriate. Maintain current and retrospective hardcopy NZ newspapers in a timely manner on a daily basis. Manage non-gp book returns and redistribute as appropriate. Monies Maintain accurate daily banking and reconciliations for all monies. Ensure daily floats are accurate and available in a timely manner. Ensure security protocols for monies are observed at all times. Manage petty cash including ensuring all items purchased are accurately receipted. Manage informal staff tea monies.

9 Statistics Daily reconciliation of monies statistics to provide data to the Lending Services Librarian. Weekly reconciliation of collection by type issue statistics. Monthly reconciliation of borrower statistics. Understudy to Lending Services Librarian for cashbook statistics. Weekly reconciliation of issue statistics. Understudy to Lending Services Librarian for monthly statistics reconciliation. Weekly reconciliation of financial receipt statistics, and provide data to the Lending Services Librarian of stock replacement cost monies. Equipment and Stationery Ensure all printing and stationery supplies are collated and maintained for the section, advising orders, staff or requirements in good time to maintain effective running of the section. Ensure all printing and stationery supplies are available at the section service points. Maintain effective operation, maintenance and incidental supplies for public photocopier, EFTPOS machine, cash register, printers, APNK PCs and other equipment required within the section. Notify clients and redistribute non-gp stock regularly. Manage lost property register and redistribute lost property as appropriate including immediate notification or posting of correspondence, bank cards etc. Readers Advisory Create content for social media and inhouse eg book reviews. Host book-a-librarian sessions with clients. Assist customers with aspects of user education related to literary information, e-services, internet based learning. Understudy Reserves and Interloans Understand and be able to complete basic operating functions of reservations and Interloans to ensure business as usual in absence of client Services Librarian : Reserves and Interloans.

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Project Manager - Business Transformation Portfolio (BTP) Fixed Term 18 months Reports to: Department: Section: Information Services Manager Finance & Information Services

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the

More information

Position Profile. GDC s Mission. Organisation Chart

Position Profile. GDC s Mission. Organisation Chart www.gdc.govt.nz. Post Holder:... Position Profile Position Title: INFORMATION TECHNOLOGY SERVICE DESK ANALYST Reports to: Information Technology Team Leader Department: Corporate Services Section: Information

More information

Position Profile. Council s Mission. Organisation Chart

Position Profile. Council s Mission. Organisation Chart www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:

More information

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview Job Description Position Information Position: Section: Department: Reports to: Salary Band: Information Services - Service Desk Operator (0.6 FTE) Information Services Corporate Services Information Services

More information

JOB DESCRIPTION. Chief Executive Officer. Director Works and Services. Manager Libraries and Archives. Senior Cataloguer/ Cataloguer

JOB DESCRIPTION. Chief Executive Officer. Director Works and Services. Manager Libraries and Archives. Senior Cataloguer/ Cataloguer JOB DESCRIPTION Job Title Tenure / Hours Directorate and Work Unit Responsible to Responsible for Budget Responsibilities Delegations Full time, permanent part time, job share, casual Works and Services,

More information

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Administration Assistant Responsible to: Office Manager Responsibility: Office Administration Current Incumbent: (Vacant)

More information

POSITION DESCRIPTION RECEPTION SERVICES ASSISTANT

POSITION DESCRIPTION RECEPTION SERVICES ASSISTANT POSITION DESCRIPTION RECEPTION SERVICES ASSISTANT POSITION PURPOSE AND PRIMARY OBJECTIVES Purpose The role of Reception Services Assistant is to provide front-line service welcoming patients, staff, visitors

More information

POSITION DESCRIPTION COFFEE SHOP MANAGER

POSITION DESCRIPTION COFFEE SHOP MANAGER POSITION DESCRIPTION COFFEE SHOP MANAGER POSITION: RESPONSIBLE TO: Coffee Shop Manager Foundation Director HOURS 22-25 Hours per week Basic Hours Mon- Fri 9am to 2.30 pm Or 9.30 to 3.00pm as negotiated

More information

Team Leader, Data Intelligence

Team Leader, Data Intelligence Team Leader, Data Intelligence New Zealand Fire Service Position Description Job #: 4007 Business Area: Location: Reports to: Data & Spatial Intelligence (DSI) Unit Information, Communications & Technology

More information

Application Pack Community and Executive Support Officer

Application Pack Community and Executive Support Officer Application Pack Community and Executive Support Officer COMMUNITY AND EXECUTIVE SUPPORT OFFICER The Position In this diverse and interesting position the successful applicant will provide executive support

More information

Job Description Asset Planning Engineer Senior

Job Description Asset Planning Engineer Senior Asset Planning Engineer Senior Department: Business Unit Group: Direct Line Manager: Water Services Service Delivery Leader Direct Reports: Delegations: Primary Location: Job Summary and Purpose: House

More information

Involving the community and stakeholders. Delivering core services that meet community expectations and demonstrate value and quality.

Involving the community and stakeholders. Delivering core services that meet community expectations and demonstrate value and quality. Position escription Role: Customer Service Consultant Vision of Westland istrict Council: COUNCIL VISION Westland istrict Council will facilitate the development of communities within its district through

More information

Corporate Services. Darren Gillies

Corporate Services. Darren Gillies POSITION TITLE Document Management Officer POSITION NUMBER: 0688 CLASSIFICATION/BAND: City of Greater Geelong Enterprise Agreement (as amended from time to time) Band 4 Salary $54,091.42 to $57,949.63

More information

The post is based at Headquarters. Flexible working hours are required to meet the needs of the business.

The post is based at Headquarters. Flexible working hours are required to meet the needs of the business. Facilities Service Desk Assistant Role Profile Grade: Scale 3 Reports to: Facilities Service Desk Administrator Role Code: 4 08 13 Location: Essex Police Headquarters Responsible for: No Staff Supervisory

More information

Principal Advisor Safety, Health and Wellbeing

Principal Advisor Safety, Health and Wellbeing Principal Advisor Safety, Health and Wellbeing New Zealand Fire Service Position Description Job # Business Area: Location: Reports to: TBC People and Capability Wellington Date: June 2015 Position Context

More information

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION POSITION TITLE: Medical Records Officer CLASSIFICATION CODE: ASO2 DIVISION: Corporate Services TYPE OF APPOINTMENT: Contract DEPARTMENT: Medical

More information

Senior Systems Analyst

Senior Systems Analyst Senior Systems Analyst New Zealand Fire Service Position Description Job #: Business Area: Location: Reports to: Data & Spatial Intelligence (DSI) Unit Information, Communications & Technology Service

More information

Position Description

Position Description Position Description Name Position title Vacant Procurement Officer Level Group Section Responsible to Responsibility for staff Corporate Services Property & Procurement Corporate Property Manager None

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

Measuring your capabilities in Fleet Safety Management ACC Fleet Saver

Measuring your capabilities in Fleet Safety Management ACC Fleet Saver Measuring your capabilities in Fleet Safety Management ACC Fleet Saver Audit Standard 29 May 2014 Table of Contents Page 2 1. Getting Started...3 2. Critical element 1: Registered Owner Commitment to Safety

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

Business Analyst. Development Team Leader

Business Analyst. Development Team Leader Business Analyst Corporate ICT Development Team Leader None May 2013 This job exists to provide the organisation with quality software development analysis and project management. The position achieves

More information

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information

More information

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement Principles Vision Purpose Statement Analyst - EDI healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value

More information

JOB DESCRIPTION. Fitness Instructor/Customer Service Associate

JOB DESCRIPTION. Fitness Instructor/Customer Service Associate JOB DESCRIPTION Job Title: Responsible to: Location Fitness Instructor/Customer Service Associate Deputy Manager Active Life Centre @Coxhoe Role Purpose: To provide first line of contact for members of

More information

Work with the ARPHS clinical team to provide professional leadership and evidence based advice to the HI team and ARPHS management.

Work with the ARPHS clinical team to provide professional leadership and evidence based advice to the HI team and ARPHS management. POSITION DESCRIPTION POSITION DETAILS: TITLE: Senior Health Advisor, Healthy Environments REPORTS TO: Health Improvement Manager (Level 4) LOCATION: Auckland Regional Public Health Service (ARPHS) AUTHORISED

More information

POSITION DESCRIPTION. Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services

POSITION DESCRIPTION. Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services POSITION DESCRIPTION Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services Date Produced/Reviewed: August 2014 Position Holder's Name:... Position Holder's Signature:...

More information

SCHOOL SUPPORT STAFF ROLE PROFILES WITH NJC JES MODEL EVALUATIONS ADMINISTRATION AND MANAGEMENT ROLES

SCHOOL SUPPORT STAFF ROLE PROFILES WITH NJC JES MODEL EVALUATIONS ADMINISTRATION AND MANAGEMENT ROLES SCHOOL SUPPORT STAFF ROLE PROFILES WITH NJC JES MODEL EVALUATIONS ADMINISTRATION AND MANAGEMENT ROLES Index Role Page Administration 1 1 Administration 2 3 Administration 3 5 Administration 4 7 Finance

More information

POSITION DESCRIPTION SAVE THE CHILDREN AUSTRALIA KEY PURPOSE OF POSITION. Office Coordinator. Direct Reports: West End, Brisbane, Queensland

POSITION DESCRIPTION SAVE THE CHILDREN AUSTRALIA KEY PURPOSE OF POSITION. Office Coordinator. Direct Reports: West End, Brisbane, Queensland POSITION DESCRIPTION Title: Reporting to: Direct Reports: Location: Office Coordinator State Manager, Qld and SA None West End, Brisbane, Queensland SAVE THE CHILDREN AUSTRALIA Save the Children is the

More information

Job Description Strategic Projects Team Leader

Job Description Strategic Projects Team Leader Strategic Projects Team Leader Department: Group: Direct Line Manager: Responsible For: Planning & Community Relations Manager - & Community Relationships Three (3) Strategic Project Drivers Delegations:

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

Team Leader Payroll. Strategy and Performance. Organisation Development. Jamie Westhorpe

Team Leader Payroll. Strategy and Performance. Organisation Development. Jamie Westhorpe POSITION TITLE: Team Leader Payroll POSITION NUMBER: 1353 CLASSIFICATION/BAND: City of Greater Geelong Enterprise Agreement (as amended from time to time) Band 7 Salary $83,837.51 to $93,120.09 per annum,

More information

Certificate IV in Bookkeeping FNS40215

Certificate IV in Bookkeeping FNS40215 Certificate IV in Bookkeeping FNS40215 Unit Descriptions & Evidence Required to Demonstrate Competency 13 Units of Competency 6 Core Units /7 Elective Units Agenda Course Description... 3 Pathways Information...

More information

Position Description

Position Description Position Description POSITION TITLE Risk and Compliance Coordinator POSITION NO 500024 DIRECTORATE DEPARTMENT UNIT REPORTS TO Corporate Services Organisational Development Risk and Compliance Manager Organisational

More information

Position Digital Marketing Coordinator. Reports to: HSF031 Digital Marketing Manager HSF030

Position Digital Marketing Coordinator. Reports to: HSF031 Digital Marketing Manager HSF030 Position Title: Digital Marketing Coordinator No.: Title: No.: Reports to: HSF031 Digital Marketing Manager HSF030 Business Unit: Marketing & Communications Date created: September 2013 Division: Strategy,

More information

Registered Nurse. Position description. Section A: position details. Organisational context

Registered Nurse. Position description. Section A: position details. Organisational context Position Description December 2015 / January 2016 Position description Registered Nurse Section A: position details Position title: Registered Nurse Employment Status: Full Time and Part Time (0.6FTE)

More information

POSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G

POSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G POSITION DESCRIPTION Position title Procurement Specialist Job band G Group Corporate Services Reports to: Support Services Manager Location Wellington Staff responsibilities Nil Financial delegations

More information

Project Support Officer: Business and Administration Tobacco Free Futures

Project Support Officer: Business and Administration Tobacco Free Futures Project Support Officer: Business and Administration Tobacco Free Futures Job Title: Reports to: Accountable to: Responsible for: Principal relationships: Base/location: Project Support Officer: Business

More information

Strategic Programme Manager- fixed term 12-14 months

Strategic Programme Manager- fixed term 12-14 months Strategic Programme Manager- fixed term 12-14 months New Zealand Fire Service Position Description Job #: 2759 Business Area: Location: Reports to: Programme and Change Management National Headquarters

More information

City of West Torrens

City of West Torrens City of West Torrens Position Details 1. INTRODUCTION The attached job description (JD) and associated information should not be considered as a comprehensive, complete and/or exhaustive list of responsibilities,

More information

Position Description. Enterprise Agreement: Budget Responsibility: Nil

Position Description. Enterprise Agreement: Budget Responsibility: Nil Position Description Position Details Position Scope Title: Division: Project Manager Finance & Corporate Services Enterprise Agreement: Budget Responsibility: Department: Payroll Authority Level: Ambulance

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Office Manager Medical Practices Classification Code: ASO4 Division: Community Health Branch: EEHAC Type of Appointment: Section: Cleve, Kimba Ongoing Position

More information

Job Description. Chief Executive Officer. Head of Research, Evaluation & Technology. Business Support Officer

Job Description. Chief Executive Officer. Head of Research, Evaluation & Technology. Business Support Officer Job JOB TITLE PAY BAND Circa Hays Matrix, 17,769-21,003 WORK PROGRAMME BASE RESPONSIBLE/ACCOUNTABLE TO SUMMARY Services Winterley Grange, Sandbach Head of Services To work within the Services Team (BST),

More information

JOB DESCRIPTION. Job Title: Conference and Events Executive

JOB DESCRIPTION. Job Title: Conference and Events Executive JOB DESCRIPTION Job Title: Conference and Events Executive Job Holder: Date: Overview of Role Develop and support the Society s democratic and decision-making structure by organising key Society events

More information

Community Rehabilitation and Support Worker

Community Rehabilitation and Support Worker Position Description February 2016 Position description Community Rehabilitation and Support Worker Section A: position details Position title: Employment Status: Classification and Salary: Location: Hours:

More information

Best Practice Asset Management

Best Practice Asset Management Case Study Best Practice Asset Management An example of an Activity Management Plan, published by the Working Group Case Study AMP 01-2014 The Working Group was established by the Road Efficiency Group

More information

DIGITAL MEDIA & ELECTRONIC RESOURCES TECHNICIAN

DIGITAL MEDIA & ELECTRONIC RESOURCES TECHNICIAN DIGITAL MEDIA & ELECTRONIC RESOURCES TECHNICIAN PERMANENT FULL-TIME POSITION Newington College is a boys' school of the Uniting Church in Australia, founded in 1863 and a member of the AAGPS of NSW. There

More information

RECRUITMENT PACK BUSINESS SUPPORT ADMINISTRATOR

RECRUITMENT PACK BUSINESS SUPPORT ADMINISTRATOR RECRUITMENT PACK BUSINESS SUPPORT ADMINISTRATOR Chief Executive: Rick Henderson Chair: Ann Skinner Charity Registration No. 1089173 Company Registration No. 4313826 CONTENTS 1. INTRODUCTION... 3 2. ABOUT

More information

Ambulance Victoria Position Description

Ambulance Victoria Position Description Position Description Position Title: Accounts Receivable Officer Reports To: Accounts Supervisor Division: Finance & Corporate Services Department: Financial Accounting Services Direct Reports: Nil Employment

More information

Reports to: Information Technology Leader. Position Applications Developer Team Lead HSF080 HSF062

Reports to: Information Technology Leader. Position Applications Developer Team Lead HSF080 HSF062 Title: No.: Title: No.: Position Applications Developer Team Lead HSF080 Reports to: Information Technology Leader HSF062 Business Unit: Information Technology Date created: 07/05/2014 Division: Strategy,

More information

DUBBO CITY COUNCIL POSITION DESCRIPTION

DUBBO CITY COUNCIL POSITION DESCRIPTION DUBBO CITY COUNCIL POSITION DESCRIPTION Position Title: Debt Recovery Officer Position Code: DRO Grade: 10 Branch: Financial Accounting Services Division: Organisational Services Reports To: Revenue Accountant

More information

Registered Nurse Clinical Services

Registered Nurse Clinical Services JOB DESCRIPTION SECTION IDENTIFICATION Job Title: Responsible to: Hospice Band: Department: Location: Registered Nurse Clinical Services Clinical Services Manager Band 6 Day Therapy Unit Nottinghamshire

More information

Performance Development Review Health Improvement Advisor

Performance Development Review Health Improvement Advisor Performance Development Review Health Improvement Advisor Organisation Values: Compassion; show compassion; Attitude: have a will-do attitude; Responsiveness: be responsive; Excellence: strive for excellence

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section:

More information

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health POSITION DESCRIPTION Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health Date Produced/Reviewed: November 2012 Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's

More information

Lecturer Job Description - Maths Graduate

Lecturer Job Description - Maths Graduate Lecturer Job Description - Maths Graduate Date : May 2014 Reports to : Section Leader, Skills for Life Introduction Bicton College s Values are embodied in the following statements: We are student focussed

More information

Position Description. Enterprise Agreement: Budget Responsibility: Nil. Internal:

Position Description. Enterprise Agreement: Budget Responsibility: Nil. Internal: Position Description Position Details Position Scope Title: Business Support Officer (SRI) Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010 Division:

More information

SITXHRM006A Monitor staff performance

SITXHRM006A Monitor staff performance SITXHRM006A Monitor staff performance Revision Number: 1 SITXHRM006A Monitor staff performance Modification History Not applicable. Unit Descriptor Unit descriptor This unit describes the performance outcomes,

More information

Annua. DBS Library. Quality Manual 2013DBS Library

Annua. DBS Library. Quality Manual 2013DBS Library Annua DBS Library Quality Manual 2013DBS Library Contents Mission Statement 3 Customer Service Charter 3 Key s 4 Appendix 1 Quality Assurance in Libraries 9 2 P a g e 1. Mission Statement The mission of

More information

Job and Person Specification Approval. .../.../.../.../... Commissioner for Public Employment

Job and Person Specification Approval. .../.../.../.../... Commissioner for Public Employment Title of Position Outpatient Receptionist Administrative Unit Royal Adelaide Hospital Classification Code: ASO-2 Division: Nursing, Anaesthesia, Allied Health & General Services Discipline Code: Branch:

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Our vision is to create lasting change by breaking the cycle of re-offending.

Our vision is to create lasting change by breaking the cycle of re-offending. Job Description Job Title: Probation Officer Group: Corrections Services Reports to: Lead Service Manager Location: Regional Date: December 2007 (Reformatted November 2012) Organisational Overview The

More information

Receptionist/Customer Service

Receptionist/Customer Service Job Description Receptionist/Customer Service PURPOSE OF THE POSITION The receptionist is the first point of contact for patients, clients, employees and visitors to Ear Health Ltd. SCOPE The receptionist

More information

Job Description. Continuing. Details Specific to the Post

Job Description. Continuing. Details Specific to the Post Job Description Job Title: Awareness & Service Improvement Specialist Faculty/Department: ICTD Reporting to: Awareness & Service Improvement Manager Duration: Continuing Job Family: Specialist (IT) Pay

More information

Corporate Services. Organisation Development. Andrew Keen

Corporate Services. Organisation Development. Andrew Keen POSITION TITLE Coordinator Employee Relations and HR Business Partnering POSITION NUMBER: 0251 CLASSIFICATION/BAND: City of Greater Geelong Enterprise Agreement (as amended from time to time) Annualised

More information

Job Description. Business Analyst. Environmental Management. Information Communication Technology. Development Team Leader

Job Description. Business Analyst. Environmental Management. Information Communication Technology. Development Team Leader Job Description Job title Group Section Business Analyst Environmental Management Information Communication Technology Responsible to Responsibility for Employees Development Team Leader None Date May

More information

RECRUITMENT KIT: Finance Officer Accounts Receivable

RECRUITMENT KIT: Finance Officer Accounts Receivable RECRUITMENT KIT: Finance Officer Accounts Receivable Closing Date for Applications: Status: Location: The closing time and date for applications for this position is: 4pm, Friday 18 December 2015 Fixed

More information

MS Connect Team Leader. MS Connect Specialist

MS Connect Team Leader. MS Connect Specialist Job Title: MS Connect Specialist (MS Intake & Information Officer) Reports To: MS Connect Team Leader Responsible For: Engagement with people affected by multiple sclerosis to assess the need and/or risk,

More information

West Gippsland Healthcare Group. Position Description Emergency Department

West Gippsland Healthcare Group. Position Description Emergency Department West Gippsland Healthcare Group Position Description Emergency Department Position Title: Registered Nurse Grade 2 Hours of Work: Reporting Relationship: Enterprise Agreement: Division: Classification:

More information

Sample Volunteer Role Descriptions

Sample Volunteer Role Descriptions Sample Volunteer Role Descriptions Administration Volunteer Page 2 Volunteer Befriender Page 4 Volunteer Book keeper Page 6 Catering Volunteer Page 8 Volunteer Fundraiser Page 10 Volunteer Gardener Page

More information

JOB DESCRIPTION. Executive Assistant to Director of Operations

JOB DESCRIPTION. Executive Assistant to Director of Operations JOB DESCRIPTION JOB TITLE: JOB HOLDER: DEPARTMENT: Executive Assistant to Director of vacant DIRECTORATE/NATIONAL OFFICE MSNC LOCATION: MANAGER S NAME: MANAGER S JOB TITLE: NW London Naudette Harvey Administration

More information

Measuring your capabilities in Workplace Safety Management

Measuring your capabilities in Workplace Safety Management Working with business Measuring your capabilities in Workplace Safety Management ACC Workplace Safety Management Practices Audit Standards Contents Section 1 Audit standards for ACC s Workplace Safety

More information

Paying to Maintain your registration and have a question?

Paying to Maintain your registration and have a question? Frequently Asked Questions Paying to Maintain your registration and have a question? Please use the navigation on the left to target your question. What happens if I don t pay my registration by the 31

More information

Community Rehabilitation and Support Worker

Community Rehabilitation and Support Worker Position Description Dec 2015 / Jan 2016 Position description Community Rehabilitation and Support Worker Section A: position details Position title: Employment Status: Classification and Salary: Location:

More information

North East Ambulance Service NHS Foundation Trust. Job Description

North East Ambulance Service NHS Foundation Trust. Job Description North East Ambulance Service NHS Foundation Trust Job Description Job Title Patient Experience Clerk A4C Band 3 Accountability Complaints Manager Directorate Clinical Care and Patient Safety Date September

More information

Certificate III in Government PSP30112 Description

Certificate III in Government PSP30112 Description Certificate III in Government PSP30112 Description This generalist qualification covers entry-level competencies for a career in the public sector, with a particular focus on meeting the ethical and legislative

More information

Specification for Learning and Qualifications for Common Security Industry Knowledge

Specification for Learning and Qualifications for Common Security Industry Knowledge Specification for Learning and Qualifications for Common Security Industry Knowledge December 2014 Security Industry Authority PO Box 49768 London WC1V 6WY E-mail info@the-sia.org.uk www.the-sia.org.uk

More information

Release: 1. BSALF401A Maintain trust accounts

Release: 1. BSALF401A Maintain trust accounts Release: 1 BSALF401A Maintain trust accounts Modification History Not Available Approved Page 2 of 10 INTRODUCTION This Unit covers the maintenance of trust monies related to specific files, under the

More information

General Manager Commissioning and Partnerships Commissioning and Partnerships business unit Health Service Engagement business unit

General Manager Commissioning and Partnerships Commissioning and Partnerships business unit Health Service Engagement business unit Position Description Position title: Population Health Analyst Location: St Leonards Thornleigh Reports To: Population Health and Informatics Manager Direct Reports: Nil Internal: External: Working Relationships:

More information

8. To ensure the accurate use of all pharmacy computer systems and to record all issues, receipts and returns of medicines.

8. To ensure the accurate use of all pharmacy computer systems and to record all issues, receipts and returns of medicines. JOB DESCRIPTION JOB TITLE PAY BAND DIRECTORATE / DIVISION DEPARTMENT BASE RESPONSIBLE TO ACCOUNTABLE TO RESPONSIBLE FOR Student Pharmacy Technician Band 4 (1st year 70% of top point on band 4, 2 nd year

More information

National Development Lead Catalogue and Master Data

National Development Lead Catalogue and Master Data Principles Vision Purpose Statement National Development Lead Catalogue and Master Data healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

Approved and commenced March 2015 Review by March, 2017 CONTENTS

Approved and commenced March 2015 Review by March, 2017 CONTENTS Related Policy Responsible Officer Approved by Approved and commenced March 2015 Review by March, 2017 Responsible Organisational Unit CONTENTS Cashiering and Revenue Collection Procedure Invoicing & Receivables

More information

Supervisory responsibilities: Nil

Supervisory responsibilities: Nil POSITION DESCRIPTION Position Classification & Grade EBA Accountabilities and Supervisory Responsibilities Occupational Health & Safety Coordinator Management and Administrative Staff classification based

More information

Northern Grampians Shire Council FRAUD CONTROL PLAN

Northern Grampians Shire Council FRAUD CONTROL PLAN Northern Grampians Shire Council FRAUD CONTROL PLAN Northern Grampians Shire Council does not tolerate fraud or improper conduct by its employees, officers or members, nor the taking of reprisals against

More information

Internal Consultant Evaluation and Database Management

Internal Consultant Evaluation and Database Management WHITELION Position Description Internal Consultant Evaluation and Database Management Division: Head Office Position Status: Full Time Reports To: State Manager, Victoria Date: November 2012 Duration:

More information

Queensland State Emergency Service Operations Doctrine

Queensland State Emergency Service Operations Doctrine Queensland State Emergency Service Operations Doctrine Human Resources Business Management Directives Peer Support Version: 1.0 Valid from: 14/05/2008 BMH 19.0 1. PURPOSE To outline the scope and functions

More information

Australian Research Council. Client Service Charter

Australian Research Council. Client Service Charter Australian Research Council Client Service Charter June 2014 Message from the Chief Executive Officer Page 2 The Australian Research Council (ARC) is committed to the Australian Public Service (APS) Values

More information

CLINICAL MIDWIFE EDUCATOR BASE MATERNITY UNIT. FUNCTION: Taranaki District Health Board. DATE: September 2012

CLINICAL MIDWIFE EDUCATOR BASE MATERNITY UNIT. FUNCTION: Taranaki District Health Board. DATE: September 2012 CLINICAL MIDWIFE EDUCATOR BASE MATERNITY UNIT 1. POSITION JOB TITLE: Clinical Midwife Educator REPORTS TO: Clinical Midwife Manager TDHB Base and Hawera Maternity Units FUNCTION: Taranaki District Health

More information

Role Profile. Job Title. Directorate or Region MENA Department/Country Palestinian Territories. Location of post Ramallah Pay Band J.

Role Profile. Job Title. Directorate or Region MENA Department/Country Palestinian Territories. Location of post Ramallah Pay Band J. Role Profile Job Description Job Title Customer Relations Officer Ref no: Directorate or Region MENA Department/Country Palestinian Territories Location of post Ramallah Pay Band J Reports to Customer

More information

Alexander Turnbull Library, National Library. Collections Registrar or Co-ordinator Copying Services

Alexander Turnbull Library, National Library. Collections Registrar or Co-ordinator Copying Services Job Description Job Title Branch Business Group Reporting to Location Grade Date Graded Library Assistant IKS Alexander Turnbull Library, National Library Collections Registrar or Co-ordinator Copying

More information

By virtue of using of the ACPE Library facility and online services students agree to the terms of the Library Student Loans Policy.

By virtue of using of the ACPE Library facility and online services students agree to the terms of the Library Student Loans Policy. The Australian College of Physical Education Policy Document Library Student Loans & Resource Access Policy 1. Introduction The purpose of this policy is to outline the rules and guidelines for student

More information

Contracts Support Officer. City Services. Jamie Westhorpe

Contracts Support Officer. City Services. Jamie Westhorpe POSITION TITLE: Contracts Support Officer POSITION NUMBER: 1745 CLASSIFICATION/BAND: City of Greater Geelong Enterprise Agreement (as amended from time to time) Band 5 Salary $59,575.18 to $67,729.35 per

More information

Position Description

Position Description Position Description Job title Group Section Responsible to Responsibility for staff Project Coordinator Natural Resource Operations Rotorua Lakes Protection & Restoration Programme Rotorua Lakes Business

More information

Manager Service Transition

Manager Service Transition Revised Manager Service Transition Your position description Your: Location Group Business unit / team Wellington Organisation Capability & Services IT Solutions / Service Transition Pay Group MGR Band

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Registered Nurse and or Midwife Classification Code: Registered Nurse and or Midwife (Level 1) Division: Mid North Health Branch: Orroroo Health Service Type

More information

(IM) Lead - Direct Support Professional Position Description

(IM) Lead - Direct Support Professional Position Description (IM) Lead - Direct Support Professional Position Description Dept/Service: (IM) Personalised Supports Version:1.004048 Issued:6/01/2015 Stage: Issued Position Title: Lead Direct Support Professional Location:

More information

Strategy and Performance. Jamie Westhorpe

Strategy and Performance. Jamie Westhorpe POSITION TITLE Communications and Media Officer POSITION NUMBER: 1970 CLASSIFICATION/BAND: STATUS: City of Greater Geelong Enterprise Agreement (as amended from time to time) Band 5 Salary $63,695.10 to

More information

NATIONAL JOB PROFILES ADMINISTRATIVE SERVICES INFORMATION SERVICES CONTENTS

NATIONAL JOB PROFILES ADMINISTRATIVE SERVICES INFORMATION SERVICES CONTENTS NATIONAL JOB PROFILES ADMINISTRATIVE SERVICES INFORMATION SERVICES CONTENTS Profile Title AfC Banding Page Library Technician Entry Level Library Technician Library Technician Higher Level Librarian 5

More information