Sample Volunteer Role Descriptions

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1 Sample Volunteer Role Descriptions Administration Volunteer Page 2 Volunteer Befriender Page 4 Volunteer Book keeper Page 6 Catering Volunteer Page 8 Volunteer Fundraiser Page 10 Volunteer Gardener Page 12 PR and Marketing Volunteer Page 14 Volunteer Receptionist Page 16 Volunteer Shop assistant Page 18 Support Volunteer Page 20 Volunteer Treasurer Page 22 Page 1

2 Volunteer Role Template: Administration Volunteer Organisation Name Organisation Overview Role Title Location of position Responsible to Purpose/ summary of role Organisation Organisation provides information and support to individuals in Cheshire East who. Volunteer Admin Worker Organisation (Sandbach) XXXXXX, (Job Title) Assisting the office team with any administration duties seen as appropriate, contributing to the efficient running of XXXXXXX Description of tasks Answering the phone and addressing the needs of the public. Dealing with enquiries that come in via and post Writing letters to thank supporters for their donations using our database. Monitoring website purchases. Time Commitment Skills and Qualifications Training and Support Reimbursement of expenses Page 2 Either Monday am, Wednesday pm or Thursday pm Excellent telephone manner and people skills Fully computer literate and comfortable with the main Microsoft Office tools, databases and s. Outgoing, friendly and proactive character. Be comfortable volunteering within a group or by yourself. Good communication skills. Being able to use your own initiative but be able to ask for help when you need Induction to organisation Full training on all aspects of the role. Regular updates on organisational activities. Support, advice and guidance, from Volunteer Coordinator Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of

3 xx miles per return trip public transport up to a maximum to a maximum of xx per return trip Benefits to volunteer The opportunity to develop new and existing skills and gain experience volunteering in a charity. The opportunity to meet new people. The satisfaction of knowing you are making a vital difference to the work of XXXXXX. Application Procedure Contact Information Application Form Informal Interview Reference Trial Period Fred Bloggs Tel: Page 3

4 Volunteer Role Template: Volunteer Befriender Organisation Name Organisation Organisation Overview Organisation provides information and support to individuals in Cheshire East who. Role Title Location of position Volunteer Befriender Organisation (Sandbach) Responsible to Purpose/ summary of role XXXXXX, (Job Title) Provide regular support on a one to one basis to an individual looking to achieve greater independence. Description of tasks As a Befriender your skills, personality and location will be matched appropriately to an individual that has requested support on a one to one basis. Every individual has different needs therefore what they require will be determined on their circumstances. So your responsibilities could be: Offering emotional support through times of change. Helping individuals decide what to do next. Providing encouragement, guidance and support in finding a new job. Helping individuals achieve specific goals. Developing individuals skills needed to achieve greater independence. Signposting individuals to access information and advice relating to their action plan. You will not be expected to provide any personal care. Time Commitment Skills and Qualifications We are looking for volunteers who are able to meet for 1-2 hours on a weekly/fortnightly basis with the client for at least 6 months and no longer than 18 months (exceptions can be made for shorter periods of volunteering). Volunteers must also attend ongoing training We are looking for volunteers who are understanding, patient, empathetic and good at listening. Training and Support You will be given induction training into the various aspects of Page 4

5 the work. You will receive ongoing training and peer support at regular Volunteer meetings. Reimbursement of expenses Benefits to volunteer Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip This is a fantastic learning and development opportunity, while at the same time helping disabled people achieve their own personal aspirations and goals. If you want to make a difference to someone who needs your support and want to be part of this exciting programme, this is the role for you. This could be an ideal opportunity for someone who wants to gain experience in the social care field. Application Procedure Contact Information Application form Interview DBS Check References Trial Period Fred Bloggs Tel: Page 5

6 Volunteer Role Template: Volunteer Book Keeper Organisation Name Organisation Organisation Overview Organisation provides information and support to individuals in Cheshire East who. Role Title Location of position Volunteer Bookkeeper Organisation (Sandbach) Responsible to Purpose/ summary of role XXXXXX, (Job Title) Help with administration within the accounts department Description of tasks XXXX are looking for a volunteer bookkeeper for 2-3 hours per week to help with admin within the accounts department. Other duties include inputting data on Sage L50, inputting data on banking batch forms, writing out cheques, preparing bank paying in slips/book and analysis of various Nominal Ledgers. Time Commitment 2-3 hours per week. Either Monday am or Thursday pm Skills and Qualifications Experience of accounts and book-keeping Attention to detail and accuracy Time commitment is approximately 2-5 hours a week, with most of the work carried out from home Computer literate, able to use basic functions such as , Word and Excel and or an accounts package and able to keep the accounting records computerised Training and Support You will be given induction training into the various aspects of the work. You will receive ongoing support from the Office Manager. Reimbursement of expenses Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip Page 6

7 public transport up to a maximum to a maximum of xx per return trip Benefits to volunteer Application Procedure Contact Information The opportunity to gain practical experience of Bookkeeping in a friendly office environment. Application Form Interviews Reference Trial Period Fred Bloggs Tel: Page 7

8 Volunteer Role Template: Catering Volunteer Organisation Name Organisation Organisation Overview Organisation provides information and support to individuals in Cheshire East who. Role Title Location of position Catering Volunteer Organisation (Sandbach) Responsible to Purpose/ summary of role Description of tasks XXXXXX, (Job Title) Assist in the running of our busy catering services department, selling a variety of specialty coffees and hot beverages, meals, cakes, sandwiches and toasties. Volunteers will assist in the running of our busy catering services department. Key tasks: To assist and serve customers. To prepare and serve food items and beverages. To monitor and record hot and cold food temperature levels. To handle cash and credit card payments. To ensure security of monies and completion of cashing-up duties. To assist with ordering of stock. To ensure food safety and food hygiene at all times. Desired skills and experience: customer services experience friendly manner, welcoming and efficient reliable and trustworthy sensitive and tactful nature methodical and organised ability to work on own initiative Time Commitment Either Monday am, Wednesday pm or Thursday pm Morning sessions are Afternoon Sessions are Page 8

9 Skills and Qualifications Training and Support You do not need to have any related qualifications for this role but you should be friendly, reliable, trustworthy and have good communication skills. You will be given induction training into the various aspects of the work. You will receive specific training for your role and ongoing support from Xxxxxx Xxxxxxx. Reimbursement of expenses Benefits to volunteer Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip Opportunity to gain practical experience in a professional environment Application Procedure Contact Information Application Form Informal Interview Reference Trial Period Fred Bloggs Tel: Page 9

10 Volunteer Role Template: Volunteer Fundraiser Organisation Name Organisation Organisation Overview Organisation provides information and support to individuals in Cheshire East who. Role Title Location of position Fundraiser Organisation (Sandbach) and in the local community Responsible to Purpose/ summary of role XXXXXX, (Job Title) To help raise funds for XXXXXXXXXXXXX. Description of tasks Identify ways of raising funds and to take action to help secure this funding by talking to companies on the telephone, internet research and by visiting schools and colleges. To help organise fundraising events Time Commitment We are looking for volunteers who are able to meet with us for 1-2 hours on a regular weekly/fortnightly basis. Community work can be undertaken flexibly Skills and Qualifications A professional and friendly telephone manner Good written and verbal communication skills Ability to work on own initiative Previous fundraising experience would be a bonus Commitment to work in compliance with policies and procedures Training and Support You will be given induction training into the various aspects of the work. You will receive ongoing support from the Fundraising Manager. Reimbursement of expenses Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip Page 10

11 public transport up to a maximum to a maximum of xx per return trip Benefits to volunteer Make a difference in your local community. This year we are on target to raise xxxxx which will allow us to xxxxxxxxxx for x weeks, Imagine how much more we could raise with your help. Through networking/communication with a range of individuals and groups, volunteers will have the opportunity to develop their PR, marketing and fundraising skills Application Procedure Contact Information Application Form Informal Interview Reference Trial Period Fred Bloggs Tel: Page 11

12 Volunteer Role Template: Volunteer Gardener Organisation Name Organisation Organisation Overview Role Title Location of position Maintains, develops and protects XXXXXXXXXX so that it can be enjoyed by everyone. Gardener Organisation (Sandbach) Responsible to Purpose/ summary of role Description of tasks Head Gardener Working as part of a team, help with the upkeep, development and protection of the garden at so that it can be enjoyed by everyone. Helping out with the general upkeep of the garden: tidying up dead-heading weeding borders pruning trees, shrubs and plants propagating and nursery work grass cutting looking after garden machinery and equipment Being a friendly face for visitors to the garden and answering any questions they may have Helping out with the planned development of the garden Time Commitment Ideally one full day per week Skills and Qualifications Training and Support Reimbursement of expenses Page 12 Some experience of gardening Enjoy working as part of a team. Reasonably fit Willing to work out of doors in all weather conditions. You will be given induction training into the various aspects of the work. Out of pocket travel expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip

13 Benefits to volunteer Other reasonable expenses agreed in advance Being part of a friendly and dedicated team. Making new friends from all walks of life. Learning new skills or passing on your skills and experience. Keeping active in the outdoors. Application Procedure Contact Information Application Form Informal Interview Reference Trial Period Fred Bloggs Tel: Page 13

14 Volunteer Role Template: PR and Marketing Volunteer Organisation Name Organisation Overview Role Title Location of position Responsible to Purpose/ summary of role Description of tasks Organisation Organisation provides information and support to individuals in Cheshire East who. PR and Marketing Volunteer Organisation (Sandbach) XXXXXX, (Job Title) Raise awareness of Organisation within the local community This role will include: Advertising and publicising the charity's activities Liaising with local press and radio Ensuring maximum coverage of charity events, both before and after Attracting new sponsors Dealing with appeals for funds and attracting donors and sponsors Establishing relationships with local organisations and businesses Contacting schools, churches, and other organisations, and preparing and, if willing, delivering talks and presentations to various audiences, with other committee members' help. Maintaining publicity material such as display boards and leaflets Time Commitment Skills and Qualifications Page 14 Flexible to suit volunteer however the PR and Marketing Volunteer reports into committee meetings which take place once a month, usually on a Wednesday evenings Enjoy partnership and development work Good verbal and written communication skills Approachable and friendly Ability to work on own using initiative Open-minded and non-judgemental Good numeracy and attention to detail Past experience of PR and marketing work would be useful, but most important is enthusiasm and initiative. The role requires computer skills and access to . The ability to make new contacts and confidence in approaching the media and other organisations is essential.

15 Training and Support Reimbursement of expenses Benefits to volunteer The person selected will need to be passionate about our xxxxxxxxxx Full training is provided in the aims and principles of XXXXXXXXXXXXX and around issues of fundraising for a charity. Out of pocket expenses will be reimbursed: mileage xxx per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip Through networking/communication with a range of individuals and groups, volunteers will have the opportunity to develop their PR, marketing and fundraising skills Make a difference in your local community. Application Procedure Contact Information Application Form Interviews Reference Trial Period Fred Bloggs Tel: Page 15

16 Volunteer Role Template: Volunteer Receptionist Organisation Name Organisation Organisation Overview Role Title Location of position Responsible to Purpose/ summary of role Description of tasks Organisation provides information and support to individuals in Cheshire East who. Reception Volunteer Organisation (Sandbach) XXXXXX, (Job Title) Be the first port of call for all visitors, answer the door and phone, take messages and carry out basic administrative tasks. Welcome visitors and service users Answer the telephone and redirect calls to appropriate members of Staff and take messages Complete room bookings forms over the telephone and in person and enter bookings onto the diary system. Provide general administration support including photocopying, collating fact sheets and booklets, filing, mailings, and helping with publicity and events. Work co-operatively with all members of staff and adhere to the values, policies, practices and procedures, undertaking training as appropriate to develop skills. Time Commitment 3 or more hours per week on either a Tuesday, Wednesday or Thursday; to be agreed with XXXXXXXXXXXX There will be a trial period of 1 month. This is expected to be an ongoing role Skills and Qualifications Ability to work on own initiative and without close supervision Friendly, welcoming manner. Good communication skills Page 16

17 Methodical approach Good IT skills including Word, Outlook Express and Excel Understanding of issues surrounding confidentiality Working in compliance with policies and procedures Willingness to undertake any other duties and training as reasonably requested Training and Support You will be given induction training into the various aspects of the work. Ongoing training and support will be given as required and you will have opportunities to meet with the staff members and volunteers. Reimbursement of expenses Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip Meal allowance of X.00 will be paid for periods of more than 4 hours volunteering duty on one day. Benefits to volunteer Volunteers will have the opportunity to develop their administration and teamworking skills and to learn about the way a charitable organisation operates Application Procedure Contact Information Application Form Interviews Reference Trial Period Fred Bloggs Tel: Page 17

18 Volunteer Role Template: Volunteer Shop Assistant Organisation Name Organisation Organisation Overview Organisation raises funds to support people who Role Title Location of position Responsible to Purpose/ summary of role Description of tasks Shop Volunteer Organisation (Sandbach) XXXXXX, (Job Title) Assist in the efficient running of the xx shop. The profits generated by our shop are used to support our work The shops also play a significant role in the promotion of the image and work of the XXXXXX Ensuring that the shop is clean and tidy at all times Assisting in the receipt, sorting, checking, pricing and display of goods Cash handling and till operation Assist the manager in ensuring stock and cash security Time Commitment Be able to give a regular commitment to the shop. 3 or more hours per week, morning or afternoon on either a Tuesday, Wednesday or Saturday; to be agreed with XXXXXXXXXXXX There will be a trial period of 1 month. This is expected to be an ongoing role Skills and Qualifications Volunteers should be friendly and helpful with good communication skills, The ability to get on with people and work as a team Friendly, enthusiastic and open to giving and receiving feedback to and from the Shop Manager Basic numeracy Page 18

19 Retail experience desirable but not essential Willingness to participate in the relevant training and information update sessions Training and Support You will be given induction training into the various aspects of the work. Ongoing training and support will be given as required and you will have opportunities to meet with the staff members and volunteers. Reimbursement of expenses Benefits to volunteer Application Procedure Contact Information Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip Meal allowance of X.00 will be paid for periods of more than 4 hours volunteering duty on one day. Enhance existing skills and learn new ones Networking/communication with a range of individuals and groups. Play a part in the raising of funds to support the work of XXXXXXXXX charity. Application Form Informal Interview Reference Trial Period Fred Bloggs Tel: Page 19

20 Volunteer Role Template: Support Volunteer Organisation Name Organisation Organisation Overview Role Title Location of position Organisation provides information and support to individuals in Cheshire East who. Support Volunteer Organisation (Sandbach) Responsible to Purpose/ summary of role Description of tasks XXXXXX, (Job Title) Enable service users to get out and about and live a happy and fulfilled live. We are looking for a number of volunteers to support service users in a range of social situations where they have a common shared interest to enable service users to get out and about and live a happy and fulfilled live. Examples of activities you may be involved in include: - watching football - attending a walking group - attending church - photography Time Commitment Either Monday am, Wednesday pm or Thursday pm Morning sessions are Afternoon Sessions are Skills and Qualifications Training and Support You do not need to have any related qualifications for this role but you should be friendly, reliable, trustworthy and have good communication skills. You will be given induction training into the various aspects of the work. You will receive ongoing support from xxxxxxxxxxxxx. Reimbursement of expenses Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip Page 20

21 Benefits to volunteer Make a difference to somebody's life whilst developing your interpersonal skills. An ideal opportunity for those considering going into a career in Social Care. Application Procedure Contact Information Application Form Informal Interview Interviews DBS Check Reference Trial Period Fred Bloggs Tel: Page 21

22 Volunteer Role Template: Volunteer Treasurer Organisation Name Organisation Organisation Overview Organisation enables people who have. to participate in the local community. Role Title Location of position Treasurer Organisation (Sandbach) Responsible to Purpose/ summary of role Description of tasks XXXXXX, (Job Title) To record accurately your group s financial activity. To keep both your group and national office informed of your group s financial position in a timely manner. To provide guidance to the group on internal control and financial procedures. As a treasurer, you must: ensure that all financial transactions are handled safely and accurate records are kept if required, maintain a local bank account(s) in the charity s name, making sure that all income is banked upon receipt into your group s accounts record all assets of your group, making sure arrangements exist for their safekeeping complete and return Annual Financial Return forms in line with the requirements set by the Group Network Finance team report to and advise your group on its financial position. This is good governance and will help the group make informed decisions advise your group on financial policies, internal control and appropriate use of funds. make sure all volunteer expenses claims are paid in line with the charity s Volunteer Expenses Policy make sure there is a smooth handover to the next treasurer of all documents and money attend all meetings of the committee, as far as is practicable Page 22

23 make sure financial decisions are agreed by the committee in a minuted committee meeting prepare an up-to-date financial report for each committee meeting, ensuring this is signed and checked by another committee member present your submitted Annual Financial Return at the annual general meeting Time Commitment Anticipated time contribution: we advise you to allow up to two or three hours per week, keeping your cashbook up-to-date and checking that your bank reconciliation is correct. At certain times of the year you may need to give more time. For example, when preparing a budget at the beginning of the year, or when completing the Annual Financial Return at the end of the year. Anticipated length of role: Minimum one year, and generally no longer than six consecutive years Skills and Qualifications There is no requirement to have any previous financial or accounting experience, although you will find the role easier if you have previous cashbook and spreadsheet experience. You may find it helpful to use a computer if you have access to one, because our electronic cashbook template (available on the Treasurer s resources webpage) will make your role easier. But this is not mandatory. Any person applying for this role must have had previous bookkeeping experience or be studying towards an AAT, ACCA or ICMA. They must also be accurate at data input on a computer. Training and Support Our previous treasurer will be on hand to help with the handover process The volunteer support officer and the Finance team will provide guidance and support. Reimbursement of expenses Page 23 Out of pocket expenses will be reimbursed: mileage xxp per mile up to a maximum of xx miles per return trip public transport up to a maximum to a maximum of xx per return trip

24 Benefits to volunteer This is a great opportunity to contribute to the work of xxxxxxxx if you have experience of, or are interested in book keeping. The treasurer s role is essential for making sure our organisation runs successfully and continues to benefit people affected by xxxxxxxxxxxxxxx Application Procedure Contact Information Application Form Interviews Reference Fred Bloggs Tel: Page 24

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