IP PBX configuration guide

Transcription

1 IP PBX Configuration 1 APPENDIX tecnical manual IP PBX configuration guide This guide presents the instructions for a proper use of Blue's Professional with a few PBX systems that use a connection that is not the standard serial RS 232 Most of them would use the Ethernet network (IP protocol) and would require specific parameters. Supported models The supported models are listed and grouped hereunder. This list was updated on May For latest updates, please see 1. Aastra 2. Alcatel OXE 3. Asterisk for Wildix 4. Avaya Definity (RDTT), Multivantage 5. Avaya IP Office 6. CISCO Call Manager 7. Elmeg 8. Ericsson MD Innovaphone 10. Matra Nexspan 11. MediaConverter 12. Mitel 13. Promelit Progetto OpenIP, Samsung 15. Selta IO 16. Siemens HiPath 3000, 4000, SwyxWare 18. Teles Switch S50

2 2 Telcen Blue s Professional 19. TeleVantage 20. Telnet Client 21. Tenovis 22. 3COM NBX The "Telnet client" model does not refere to a particular PBX, but to all those systems that are compatible with a Telnet connection (see further details in this manual). Select the PBX type using the first part of the configuration, called "PBX connection". Blue's Recorder Pro is the software that will acquire the PBX logs. Aastra (Ascotel): The Aastra PBX systems send data onto the TCP/IP network using a "Client" mode. In detail, the PBX system expects a server PC listening on a port. Before proceeding with the configuration of Blue's, on the PBX set the IP address and port of the PC that will receive the data (the PC that installs Blue's). The configuration page requires the port number for data logging.

3 IP PBX Configuration 3 In order to make the installation easier during the configuration, the PC IP address is reported in the configuration mask and a note suggests to first configure the PBX. Alcatel OXE: This Alcatel PBX model can be easily configured and should be enabled for call loggin via TCP/IP using the proprietary configuration software. Blue's configuration only requires the PBX IP address and the port number (2533 by default). Asterisk for Wildix: This solution is based on a customisation of Asterisk PBXs made by Wildix. The PBX is configured as to produce the call data files into a shared folder.

4 4 Telcen Blue s Professional Wildix developed a panel for the pbx configuration that requires: Host: IP address of the PC on which the call data files are saved Share: shared directory path User: Username to access the shared directorydirectory Password: Password for accessing the shared directory For Blue's configuration it is necessary to create a file named 'FileDaAcquisire.txt' in the shared directory and the configuration window requires the full path of the file. Blue's Recorder will acquire any file created in this directory.

5 IP PBX Configuration 5 Avaya RDTT: This PBX operates in "Client" mode onto the TCP/IP network, expecting a network PC to be listening on a determined port. For this reason, before configuring Blue's, please setup the IP address and port of the PC that will receive the data (and that installs Blue's), on the PBX propietary configuration software. In order to configure Blue's, please enter the port to listen on for data acquisition. Avaya IP Office (SMDR): The Avaya IP Office series is different from standard systems as it does not send logs to a PC but, by means of a special tool provided by Avaya, a csv file containing the call data of the current day is created. At the end of the day, this file is renamed and the main file is created A fine giornata il file viene rinomintato ed il file principale viene ricreato again, empty in order to contain the data of the day.

6 6 Telcen Blue s Professional For the configuration, just select one of the files that the PBX has created (usually SMDR.csv) and Blue's Recorder Pro will automatically recognise the other files, thus importing all call data, even of the past days. Cisco Call Manager: Cisco PBX systems are made up of several subunits that carry out different jobs. The Call Manager unit takes care of the call log. Please, use the Cisco Call Manager Web configuration to set these options: 1. Set the CdrEnabled field to true in order to enable the call logging 2. Set the CDRFormat field to FLAT to have the data be logged into a standard file 3. Set the CDRFlatFileInterval field to 1 (recommended) to schedule the logging frequency. After configuring the Call Manager, the PBC starts writing the log file into a PBX network folder. In order to configure Blue's, please select one of these files

7 IP PBX Configuration 7 Blue's Recorder Pro will search the directory for the files to be imported and will import the call data. Elmeg ICT88X: This PBX could be connected to a TCP/IP network or directly to a PC USB port. WinTools supports both these modes if properly configured according to its user manual. Important: before using Blue's, please connect to the PBX using WinTools. This operation will save the PBX access parameters into Window's registry.

8 8 Telcen Blue s Professional While configuring Blue's, please enter the connection type (TCP or USB) used during the last Wintools access. Ericsson MD110: This PBX operates in 'Server' mode and accepts connection to PC via TCP/IP for call log purposes.

9 IP PBX Configuration 9 In the configuration, please enter the PBX IP address and port (Telnet port 23 is used by default) and the connection information. This PBX supports Telnet connections and the command must be sent after the login for starting the log. Innovaphone: These PBX systems operate in a non standard way and require detailed configuration. In fact, it is necessary to open the PBX Web configuration and enable the data log in HTTP mode, the request IP as the one of the PC that runs Blue's and eventually import \\cdr\\bluesrecpro.asp as the request page. During Blue's configuration, please enter the PBX IP address.

10 10 Telcen Blue s Professional Matra NeXspan: The PBX operates as a TCP/IP 'server' and accepts connections on a port for call log. Enter the PBX ip address and port. Media Converter: Media Converter is a special device that operates as an interface between the PC and the PBX. The access is Telnet compatible and operates as a 'server' that accepts connection on port 23.

11 IP PBX Configuration 11 Please, enter IP address, port number, user name, password and log start command. Mitel: The Mitel PBX operates as in the previous case as a 'server' and the configuration settings are exactly the same. Promelit Progetto Open IP, Progetto 128: This Promelit PBX family allows both a serial and TCP/IP connection. Blue's Configuration offers both options. The serial connection is already set with the default parameters. The network connection requires instead the IP address. The PBX operates a a 'Server' listening on port 23.

12 12 Telcen Blue s Professional Samsung: These PBXs operate as TCP/IP 'servers' and accept incoming connections on the set port. Please, enter the PBX IP address and port.

13 IP PBX Configuration 13 Selta IO: The Selta Instant Office series does not send data directly to a PC but writes one or more files that can be opened on the network as if they were saved on a network PC, into a shared folder. For this configuration, please select one of the files created by the PBX. Blue's Recorder Pro will automatically recognise all the other files. Siemens Hipath 3000: This PBX operates as 'Client' and should be properly configured before proceeding to Blue's Configuration. Set the PBX in 'TCP Client' mode and set the IP address of the PC that installs Blue's. Please, enter a port number (ie. port number 2000).

14 14 Telcen Blue s Professional Proceed then to Blue's Configuration and set the port number entered in the previous step. Siemens Hipath 4000:

15 IP PBX Configuration 15 This Siemens mode operates an 'FTP Server' and requires a number of configuration settings. The IP address and port (port number 21 by default). The user name and password for accessing the folder that contains the log data. Eventually, the frequency of the data importation. Siemens Hipath 5000: This model creates call log files into a network folder. It is therefore sufficient to select one of the created files. SwyxWare: This PBX creates a file into a network folder. Blue's Recorder Pro imports the call log and deletes the file. The PBX creates then a new file.

16 16 Telcen Blue s Professional Enter the path where the log file is saved. TeleVantage: This PBX operates as a TCP/IP 'Server'. Please, enter the PBX IP address and port number for the connection.

17 IP PBX Configuration 17 Telnet Client: This configuration does not refer to a particular PBX system, but to all those systems that support Telnet connections. A standard Telnet connection requires the IP address of the device, the port number (port 23 by default), user name and passowd in order to access the command console. A command for starting data trasfer is now required. If the PBX system does not require Login, Password or transfer start command, just leave the fields empty. Tenovis: This PBX system requires a serial connection with a special protocol. In order to acces the call data download, a standard Blue's serial connection is not sufficient. The configuration does anyhow support all standard parameters for the RS 232 connection. The default values are set for the connection to the Tenovis device.

18 18 Telcen Blue s Professional 3COM NBX: This PBX model operates as an 'FTP Server' and requires a number of parameters for the configuration. The IP address and port number (port 21 by default). The user name and password for accessing the folder that stores the data file (3com default value). Then, a download recurrence is required.