November 13 14, 2014 Wynn Las Vegas Las Vegas, NV

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1 A Global Media Dynamics Production Groundbreaking Techniques for Optimizing Patient Flow through Effective Discharge Planning, Enhanced Patient Care/Satisfaction, and an Efficient Collaborative Strategy November 13 14, 2014 Wynn Las Vegas Las Vegas, NV FEATURED CONGRESS SPEAKERS KEY CONGRESS TAKEAWAYS Morey Menacker, DO Director, Population Health HACKENSACK UNIVERSITY MEDICAL CENTER President HACKENSACK ALLIANCE ACO David Yu, MD, MBA, FACP, SFHM, Adult Inpatient Medicine Service Central Delivery System PRESBYTERIAN MEDICAL GROUP Ann Marie Leichman, MSN, RN, NEA-BC Chief Nursing Officer & Vice President, Patient Care Services Charles Vannoy, DMP, RN, MBA, NEA-BC Assistant Vice President, Emergency Services & Hospital Operations Lesli Kennedy Case Services MCLEOD HEALTH Imran Andrabi, MD, FAAFP, CMCM President & CEO MERCY CLINICALLY INTEGRATED NETWORK Chief Physician Executive Officer MERCY HEALTH PARTNERS Paul Kane Care Coordination & Performance Improvement CHILDREN'S HOSPITAL LOS ANGELES Joseph Tyndall, MD, MPH, FACEP Chairman, of COLLEGE OF MEDICINE Chief of Emergency Services HEALTH GAINESVILLE Joseph Guarisco, MD, FAAEM, FACEP System Chair, OCHSNER HEALTH SYSTEM Douglas Carlson, MD Professor & Chair, of Pediatrics SOUTHERN ILLINOIS UNIVERSITY SCHOOL OF MEDICINE ST. JOHN'S CHILDREN'S HOSPITAL Ron Short, FACHE Executive Vice President & Chief Administrative Officer GOOD SHEPHERD MEDICAL CENTER Marlena Kane Executive Director, Value Stream Initiatives Timothy Morrison, LCSW, ACM Administrative Director, Clinical Support Services Jeremy Graf, MD, FACEP INOVA HEALTHPLEX SPRINGFIELD Kevin Roche, PhD Director, Process Engineering BANNER HEALTH Pat Stack, RN, BSN, MBA Vice President, Performance Improvement NORTHWEST COMMUNITY HEALTHCARE Mark Pearlmutter, MD Chief of ST. ELIZABETH'S MEDICAL CENTER Thomas Kurtz, MHS, PA-C, EMT-P, CHEP Senior Director, Clinical Operations ARIA HEALTH Patricia Madden, RN, BSN Clinical Director, Emergency Navigation & Observation WT KENNEDY HEALTH SYSTEM Lindsay MacDonald, RN Senior Manager, Strategy & Operations Cynthia Spradlin, RN Specialist Master, Strategy & Operations The Future of Patient Flow Practices in the New Era of Health Reform Challenges and Solutions to Optimize Patient Flow and the Patient Experience Essential Components for Implementing Care Coordination and Discharge Procedures to Optimize Patient Flow Enhancing Patient Flow and Hospital Capacity to Deliver Quality Care, Enhance the Patient Experience and Reduce Costs Streamlining ED Patient Flow that Improves Communication, Efficiencies, and Patient Experience Strategies to Reduce Patient Length of Stay through Efficient Care Coordination and Discharge Procedures Innovative Approaches to Improve and Prevent ED Overcrowding and Boarding Examining the Value of Patient Transfer Centers and Key Essentials in Creating/Building a Patient Transfer Center to Enhance Patient Flow Best Collaborative Approaches to Patient Flow through Hospital Wide Throughput and Care Coordination Patient Flow Experience with Rapid Acceptance and Quality Improvement Utilizing Technology to Optimize and Transform the ED to Enhance Patient Flow Enhancing Patient Flow through a Value Stream Perspective Strategies and Tactics to Transform Transfer Center and Emergency Operations to Enhance Throughput and Access to Care Best Practices to Manage Patient Flow for Mental Health Patients in the ED MAIN CONGRESS WORKSHOP SESSION Optimizing Patient Flow : Key Components and Strategies to Implement Successful Hospital Wide Throughput - Organized by: HOW TO REGISTER: Phone: Fax: Online:

2 The new era of healthcare reform has greatly impacted hospitals and health systems, forcing them to implement new measures addressing patient flow management to improve and streamline hospital throughput. The influx of the newly insured entering the healthcare system presents greater challenges to hospitals and the necessity to streamline flow to enhance capacity has become enormously vital. As this landscape continues to evolve and dramatically transform, there is a huge shift towards hospital wide collaboration and throughput in order to achieve these goals. Optimizing the ED, decreasing patient wait times, and enhancing care coordination are key components to moving the patient quickly, efficiently and safely through the hospital system. We have created a high-level forum that features prestigious hospitals and health systems who will share their insights and expertise on how to dramatically improve patient flow management, increase patient satisfaction and quality of care, transform the Emergency, and enhance discharge planning and continuum of care. Attendees will benefit from learning about actual case studies and strategies that have been employed. The content will illuminate best practices to utilize in today's rapidly evolving world, specifically looking at a patient flow management strategy that increases efficiencies and reduces ineffective practices. This is the only conference on Patient Flow that will equip you with innovative strategies and tools to be better prepared for In this unique event, we bring together leaders and innovators to share their insights and offer tested solutions. By attending the 2014 Patient Flow Congress in Las Vegas, NV on November 13 14, 2014, you will learn what others in various aspects and roles pertaining patient flow management are doing to be prepared for the challenges that lie ahead in 2015! Register today to reserve your seat at the conference and take advantage of early bird discounts! Please register online at or call We look forward to greeting you in Las Vegas! Sincerely, 2014 Patient Flow Team DAY ONE THURSDAY, NOVEMBER 13, :15 Conference Registration & Morning Breakfast 8:00 Chairperson s Opening Remarks 8:15 The Future of Patient Flow Practices in the New Era of Health Reform Patient flow used to be delegated to the Emergency Room congestion issues, and viewed as a departmental issue in the hospital system. With the advent of ACA and changes in reimbursement structures, hospitals are changing from revenue centers to cost centers. The role of patient flow has become a critical strategic issue in the financial operations of an inpatient care delivery model. In order to reduce costs, hospitals will need innovative, integrated processes involving multiple disciplines to maximize patient flow. Learn how one healthcare system has maximized its patient flow process using an integrated, innovative approach. David Yu, MD, MBA, FACP, SFHM, Adult Inpatient Medicine Service Central Delivery System PRESBYTERIAN MEDICAL GROUP 9:00 Essential Components for Implementing Care Coordination and Discharge Procedures to Optimize Patient Flow This presentation will share key components for implementing quality care coordination and discharge procedures to effectively optimize patient flow management and throughput. Attendees will benefit from learning about enhanced discharge procedures that safely facilitate patient throughput. The session will examine in depth strategies on how to effectively achieve these results. Patricia Madden, RN, BSN Clinical Director, Emergency Navigation & Observation WT KENNEDY HEALTH SYSTEM 9:45 Networking Break & Refreshments WHO SHOULD ATTEND From Hospitals and Health Systems: Chief Executive Officers, Chief Medical Officers, Chief Clinical Officers, Chief Operating Officers, Chief Financial Officers. Also, Vice Presidents, Directors & Managers, Executives of: Medical Case Utilization Care Quality Denial Appeals Compliance Patient Financial Services Admissions Patient Care Patient Flow From Health Plans, Employer Plans, TPAs & Managed Care Organizations: Chief Executive Officers, Chief Medical Officers. Also, Vice Presidents, Directors & Managers, Executives of: Medical Care Disease Case Strategic Planning Quality Improvement Diabetes Community Health Health Emergency Hospitalists Managed Care Billing Coding Medical Records Risk Operations Finance Strategy Clinical Documentation Nursing Physician Assistants Risk Senior Products Finance Health Promotion & Wellness Member Engagement Utilization Network Contracting Provider Relations Compliance Also of interest to Healthcare Consultants, Solution Providers and Vendors. How to Register Pho

3 10:15 Streamlining ED Patient Flow that Improves Communication, Efficiencies, and Patient Experience This session will identify specific change initiatives and processes that resulted in streamlining patient flow throughput in the ED. The session will also examine the change process used to evolve a culture of accountability for improvement. Attendees will benefit from learning about the measurable outcomes achieved through improving patient flow. 11:00 Strategies to Reduce Patient Length of Stay through Efficient Care Coordination and Discharge Procedures Reducing LOS can be divided into three categories: improving inpatient efficiency, appropriate transition to prevent readmission, and aggressive outpatient management to prevent exacerbations of chronic illness. All three are equally important and require a comprehensive plan involving multiple disciplines. Most important is a change in practice pattern and perception of responsibility by all participants. Morey Menacker, DO Director, Population Health HACKENSACK UNIVERSITY MEDICAL CENTER President HACKENSACK ALLIANCE ACO 11:45 Innovative Approaches to Improve and Prevent ED Overcrowding and Boarding This session will reveal how Valley Hospital successfully tackled the issue of patient flow management. The presenters will reveal essential strategies on employing hospital wide collaboration encompassing the ED and inpatient services. The results dramatically increased patient throughput and decreased ED overcrowding and boarding. Ann Marie Leichman, MSN, RN, NEA-BC Chief Nursing Officer & Vice President, Patient Care Services Charles Vannoy, DMP, RN, MBA, NEA-BC Assistant Vice President, Emergency Services & Hospital Operations 12:30 Luncheon for Speakers & Delegates 1:30 Examining the Value of Patient Transfer Centers and Key Essentials in Creating/Building a Patient Transfer Center to Enhance Patient Flow This session will discuss patient transfer centers and their value in optimizing patient flow management and throughput. The presenter will reveal strategies on the necessary key elements involved in developing, creating and building a transfer center to enhance and improve patient flow management. Lesli Kennedy Case Services MCLEOD HEALTH PANEL DISCUSSION 2:15 Best Collaborative Approaches to Patient Flow through Hospital Wide Throughput and Care Coordination The panel discussion will reveal best hospital wide collaborative approaches to improve patient flow, streamline capacity and enhance care quality and coordination. The panelists will share their perspectives on proven techniques that have succeeded at their hospitals and health systems. Imran Andrabi, MD, FAAFP, CMCM President & CEO MERCY CLINICALLY INTEGRATED NETWORK Chief Physician Executive Officer MERCY HEALTH PARTNERS Paul Kane Care Coordination & Performance Improvement CHILDREN'S HOSPITAL LOS ANGELES Joseph Tyndall, MD, MPH, FACEP Chairman, of COLLEGE OF MEDICINE Chief of Emergency Services HEALTH GAINESVILLE 3:15 Networking Break & Refreshments 3:45 Just Say Yes: Experience with Rapid Acceptance and Quality Improvement Rapid acceptance of patients for transfer is important to meet goals for best patient care. The ability to move patients quickly and safely is a crucial element of success for tertiary hospitals and regional medical centers. The just say yes philosophy has resulted in high physician satisfaction. The planning and negotiating of all necessary services to achieve the goal of rapid uniform acceptance will be discussed. The medical model with input from consulting services will be emphasized. While the goal of just say yes has led to broad improvements in timeliness and appropriateness of patient care there can be unintended consequences to patient safety. The system of quality improvement including measurement from the initial contact through the first 24 hours of hospitalization will be discussed. Douglas Carlson, MD Professor & Chair, of Pediatrics SOUTHERN ILLINOIS UNIVERSITY SCHOOL OF MEDICINE ST. JOHN'S CHILDREN'S HOSPITAL 4:30 Workflow, Workforce, Workload: Utilizing Technology to Optimize and Transform the ED to Enhance Patient Flow This talk will instruct and demonstrate optimal work flow, work force and workload models that represent best practice and then demonstrate optimization tools that create the ideal space and labor resource plan for managing cost and productivity. This will deliver on the "better, faster, and at lower cost" mandate. Joseph Guarisco, MD, FAAEM, FACEP System Chair, OCHSNER HEALTH SYSTEM 5:15 End of Day One DAY TWO Friday, November 14, :15 Morning Breakfast 8:00 Chairperson s Recap of Day One 8:15 Challenges and Solutions to Optimize Patient Flow and the Patient Experience In this innovative case study, learn about the success Good Shepherd Medical Center is having with technology implementation, their patient connections program, and the positive impact both have had in reducing overcrowding in the ED. The presenter will describe the process bottlenecks inherent in patient flow process and explain how focused technologies can enhance patient flow process changes. Attendees will hear an in-depth account of the innovative patient centered program that connects patients to preventative care services, and examine the success of this program. Learn how Good Shepherd reduced returns to the ED of those successfully placed with a PCP by over 60%. The session will evaluate the impact this program has had on patient satisfaction, readmission rates, and how that has positively influenced cost reduction, HCAHPS scores and reimbursement Ron Short, FACHE Executive Vice President & Chief Administrative Officer GOOD SHEPHERD MEDICAL CENTER ne: Fax: Online:

4 9:00 Enhancing Patient Flow through a Value Stream Perspective This presentation will review the approach to improving patient flow at Stanford Health Care. Attendees will benefit from learning how collaborative processes inclusive of lean application, team structure, operational resources, leadership commitment and physician engagement have been key components in improving patient flow. The session will review the project components, its successes, as well as lessons learned. Marlena Kane Executive Director, Value Stream Initiatives Timothy Morrison, LCSW, ACM Administrative Director, Clinical Support Services 9:45 Networking Break & Refreshments PANEL DISCUSSION 10:15 Enhancing Patient Flow and Hospital Capacity to Deliver Quality Care, Enhance the Patient Experience and Reduce Costs This panel discussion will share expert insights and perspectives on enhancing patient flow and capacity. Panelists will examine improving ED patient flow through process redesign and behavioral health management. They will also explore redefining the nursing model, diagnostic areas and patient transport, as well as lean methodology and improving LOS. Jeremy Graf, MD, FACEP INOVA HEALTHPLEX SPRINGFIELD Kevin Roche, PhD Director, Process Engineering BANNER HEALTH Pat Stack, RN, BSN, MBA Vice President, Performance Improvement NORTHWEST COMMUNITY HEALTHCARE 11:15 Best Practices to Manage Patient Flow for Mental Health Patients in the ED Addressing mental health patients in the ED and its impact on patient flow management and throughput has become a great concern in effectively addressing this issue. There have been many debates on best approaches and strategies. The presenter will share his expertise and perspectives on addressing behavioral health patients in the ED. Mark Pearlmutter, MD Chief of ST. ELIZABETH'S MEDICAL CENTER 12:00 Strategies and Tactics to Transform Transfer Center and Emergency Operations to Enhance Throughput and Access to Care This session will discuss strategies to transform both the Transfer Center and Emergency operations to improve patient flow management. The presenter will also examine how these enhanced techniques will increase patient access, decrease patient wait time and enhance the quality of patient care. These proven strategies have served to greatly improve patient flow and the patient experience. Thomas Kurtz, MHS, PA-C, EMT-P, CHEP Senior Director, Clinical Operations ARIA HEALTH 12:45 Conference Concludes September 19th and save an additional $100 off - Mention Code BRC100 Thursday, November 13, :30 p.m. 7:30 p.m. Optimizing Patient Flow : Key Components and Strategies to Implement Successful Hospital Wide Throughput This lively workshop session will address the following components: Entry and discharge pathways to the hospital environment Engaging case management and restructuring the care team approach Levels of care and appropriate patient placement: Care delivery in both the emergent and acute setting Clinically effective and efficient care to expedite flow and manage cost Technology to support patient flow and effectiveness Transition of care and relationships with postacute care resources Modeling a population health management program across organizations to promote improved care coordination across the continuum MAIN CONFERENCE WORKSHOP SESSION Analytics that support effective decision-making: Using clinical/financial data to drive improved outcomes, and deploying key performance metrics for sustainability and cost improvement ABOUT THE WORKSHOP LEADERS: Lindsay MacDonald, RN is a Senior Manager of Strategy & Operations at. She brings experience in performance improvement, cost reduction, clinical effectiveness, capacity management and utilization, throughput, and Computerized Physician Order Entry (COPE). Prior to joining Deloitte, her background was in clinical nursing management and hospital operations, specifically performance improvement and patient throughput. Cynthia Spradlin, RN serves as a Specialist Master of Strategy & Operations at DELOITTE CONSULTING. Her practice focuses on performance improvement, utilization and care management redesign and clinical information system (CIS) optimization. As an accomplished healthcare professional with twenty years of experience, she has proven abilities in design and implementation of solutions and strategies that meet clinical, financial and regulatory compliance objectives. Her client experiences range from critical access facilities to academic medical center.

5 Sponsorship Opportunities Current sponsorship opportunities for the 2014 Patient Flow Congress range from speaking to exhibiting at the event. All sponsorship opportunities are on a first come first serve basis. For information on sponsorship and exhibiting opportunities, please contact Justin Sanders at or [email protected] VENUE Wynn Las Vegas 3131 Las Vegas Boulevard South Las Vegas, NV Toll Free: (866) *Mention Priority Code 8GMB1114' to Secure Special Rate of $159/night. REGISTRATION FORM MAIL Global Media Dynamics 130 W. Pleasant Avenue Suite 253 Maywood, NJ PHONE FAX ONLINE [email protected] YES! Please register me for the 2014 Patient Flow Congress Conference only Conference & Workshop Health Plans/Hospitals/Health Systems October 3, 2014 November 13, 2014 Conference Only $995 $ NAME 2. NAME 3. NAME 4. NAME Conference & Workshop $1195 $1495 COMPANY Address CitY Vendors/Solution Providers October 3, 2014 November 13, 2014 Conference Only $1295 $1595 State/COUNTRY telephone authorized signature Zip/POSTAL CODE Payment Enclosed Bill Me** Please Charge My Credit Card: Visa MasterCard AmericanExpress Discover fax Conference & Workshop $1495 $1795 Card Number Exp.Date Signature **Cancellations received 3 weeks prior to the event will be refunded in full less a $175 processing fee. Cancellations received less than 3 weeks before the event will receive a credit towards a future event which is valid for one year from date of the event.

6 130 W. Pleasant Avenue Suite 253 Maywood, NJ Groundbreaking Techniques for Optimizing Patient Flow through Effective Discharge Planning, Enhanced Patient Care/Satisfaction, and an Efficient Collaborative Strategy November 13 14, 2014 Wynn Las Vegas Las Vegas, NV GMD11114 November 13 14, 2014 Wynn Las Vegas Las Vegas, NV KEY CONGRESS TAKEAWAYS Groundbreaking Techniques for Optimizing Patient Flow through Effective Discharge Planning, Enhanced Patient Care/Satisfaction, and an Efficient Collaborative Strategy Morey Menacker, DO Director, Population Health HACKENSACK UNIVERSITY MEDICAL CENTER President HACKENSACK ALLIANCE ACO David Yu, MD, MBA, FACP, SFHM, Adult Inpatient Medicine Service Central Delivery System PRESBYTERIAN MEDICAL GROUP Ann Marie Leichman, MSN, RN, NEA-BC Chief Nursing Officer & Vice President, Patient Care Services Charles Vannoy, DMP, RN, MBA, NEA-BC Assistant Vice President, Emergency Services & Hospital Operations Lesli Kennedy Case Services MCLEOD HEALTH Imran Andrabi, MD, FAAFP, CMCM President & CEO MERCY CLINICALLY INTEGRATED NETWORK Chief Physician Executive Officer MERCY HEALTH PARTNERS Marlena Kane Executive Director, Value Stream Initiatives Paul Kane Care Coordination & Performance Improvement CHILDREN'S HOSPITAL LOS ANGELES Joseph Tyndall, MD, MPH, FACEP Chairman, of COLLEGE OF MEDICINE Chief of Emergency Services HEALTH GAINESVILLE Joseph Guarisco, MD, FAAEM, FACEP System Chair, OCHSNER HEALTH SYSTEM Douglas Carlson, MD Professor & Chair, of Pediatrics SOUTHERN ILLINOIS UNIVERSITY SCHOOL OF MEDICINE ST. JOHN'S CHILDREN'S HOSPITAL Ron Short, FACHE Executive Vice President & Chief Administrative Officer GOOD SHEPHERD MEDICAL CENTER Timothy Morrison, LCSW, ACM Administrative Director, Clinical Support Services Jeremy Graf, MD, FACEP INOVA HEALTHPLEX SPRINGFIELD Kevin Roche, PhD Director, Process Engineering BANNER HEALTH Pat Stack, RN, BSN, MBA Vice President, Performance Improvement NORTHWEST COMMUNITY HEALTHCARE Mark Pearlmutter, MD Chief of ST. ELIZABETH'S MEDICAL CENTER Thomas Kurtz, MHS, PA-C, EMT-P, CHEP Senior Director, Clinical Operations ARIA HEALTH Patricia Madden, RN, BSN Clinical Director, Emergency Navigation & Observation WT KENNEDY HEALTH SYSTEM Lindsay MacDonald, RN Senior Manager, Strategy & Operations Cynthia Spradlin, RN Specialist Master, Strategy & Operations The Future of Patient Flow Practices in the New Era of Health Reform Challenges and Solutions to Optimize Patient Flow and the Patient Experience Essential Components for Implementing Care Coordination and Discharge Procedures to Optimize Patient Flow Enhancing Patient Flow and Hospital Capacity to Deliver Quality Care, Enhance the Patient Experience and Reduce Costs Streamlining ED Patient Flow that Improves Communication, Efficiencies, and Patient Experience Strategies to Reduce Patient Length of Stay through Efficient Care Coordination and Discharge Procedures Innovative Approaches to Improve and Prevent ED Overcrowding and Boarding Examining the Value of Patient Transfer Centers and Key Essentials in Creating/Building a Patient Transfer Center to Enhance Patient Flow MAIN CONGRESS WORKSHOP SESSION Optimizing Patient Flow : Key Components and Strategies to Implement Successful Hospital Wide Throughput - HOW TO REGISTER: Phone: Fax: Online: