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1 Please take a moment to learn more about our new dealer online shop! Index: 1. Registration and login to the new B2B - online shop 2. Your live - customer account in the new shop 2.1 Order history 2.2 Cancelling orders / see order tracking 2.3 Access previous sales orders for re-ordering 2.4 Status of outstanding orders / partial shipments online 2.5 Make Cancellations / partial shipments online 3. Important explanations according to teh new B2B - online shop 3.1 Price information: net purchase prices 3.2 Products online / Shipment on the same day 3.3 Send directly to your costumer using FK service option 3.4 Shipping costs in the online shop 3.5 Payment options in the online shop 4. Interesting facts about your order 5. In case of problems

2 1. Registration and login to the B2B - online shop Choose the button dealer login on the start page. For FK B2B - costumers, who are already costumers in the old shop-system: Sign in with your password and your -adress. If you are an FK - customer and visiting our new shop for the first time you have to use the function forgot password. Your user data are already on file, but you have to validate them. Therefore, we are sending a link to your deposited -adress with which you will be able to create a new password. And then you can use these details to log onto your new account. For costumers, who have not ordered at the FK shop until now: On the field Become a FK Dealer please choose the Login - button. Complete all required fields (*), including the Tax identification number. Usually, you ll be notified about the status of your registration no later than after 72 hours. It s important for us that you send the adress of your online shop as a reference, so we can complete with the verification faster. All B2B - costumers get the condition A when they start. Starting at a sales volume of Euro (net) per year you can apply for higher conditions. Therefore, send an to info@fk-automotive.de

3 2. Your live - customer account We are really proud to present this function. Thanks to the live - costumer account, there should be no more questions and you are informed live about your orders - 24 hours a day. On the following sites we d like to inform you about the most interesting functions. 2.1 Order history: Here you can watch the status of your orders. By clicking on the order data you can see the tracking details of your order. 2.2 Access previous sales orders for re-orders: You have the option to re-order an article directly out of your order history. By pressing the cart - button from the list of your orders, you can ad the articles to your new order.

4 2.3 Status of outstanding orders / Package tracking Here you see the actual status of your order. By using the function where is my packing note? you will be transferred to the DHL - website to see the tracking details of your package. So you can be sure about the state of delivery. 2.4 Make Cancellations / partial shipments online You have the option to cancel orders or products or to initiate partial shipping. If no quantity is reserved, it is because it is a third- party-product that we had to order and it has not arrived yet. It will be reserved for you automatically at the moment it has arrived. If ordered products are not available yet or the time of delivery seems to be too long, you can initiate partial shipping directly in your costumer account. Please notice that for partial shipping we will charge more shipping costs. Alternatively, you can cancel the article which is not in stock. If all products of your order are in stock, the order will be automati cally shipped after your payment has been received. You can watch the status of the order in your costumer account 24/7. If you should have already payed the complete order, we will initiate payback within 72 hours after your Cancellation. When payed by bank transfer, we will send you a payback - formular. Because of data security we are not allowed to save your bank data, so you should send us the completed formular back as soon as possible. When payed per credit card or paypal, we will initiate payback within 72 hours, so there are no calls or s needed to be done.

5 3. Important explanations according to the new B2B - online shop 3.1 Price information: net purchase prices After you ve been registered successfully in our B2B - shop, prices will be shown without tax. Please notice the information about availability of the products. With a given sales volume you can apply for better conditions. 3.2 Shipment on the same day All products marked as in stock will be shipped until 5pm (german time) on the same day if your order process is completed by 11.59am (german time) and your chosen payment method is credit card, paymorrow or debit. The products can be delivered to you or to an alternative adress. 3.3 Send directly to your customer with FK As mentioned before, another highlight in our new webshop is that you can choose an alternative delivery address. Many B2B-costumers already use this function to ship products directly from our warehouse to their costumers. You have the opportunity to also use our warehouse and ship products for a good price and you can also manage your costumer adresses in your account. This is a great chance for you to ship fast and effective to your costumers whilst keeping an eye on all orders status, through your account section.

6 3.4 Shipping costs in the online shop The FK Shop has a shipping costs calculator, which determinates the volume weight of your order and calculates the shipping costs based on this information. Additional to the shipping costs are the packing costs of 2,00 per packet. Usually we are shipping with DHL or another service provider. Pallet goods are shipped by shipping companys. There also is the opportunity to have goods picked up by a shipping company. In this case please choose collection as shipping method. We can not exactly define the number of packets or pallets beforehand. 3.5 Payment options in the online shop FK Automotive gives you many options for your payment. With the payment options giropay, credit card & paymorrow and completed order process until 11.59am your order will be dipatched on the same day. With the payment options paypal and Sofortüberweisung your order will be shipped at the next day, because we have to match your payment before. From an sales volume of euro costumers have the option to pay per factoring with a period allowed for payment. This function will be activated at the end of may. 4. Interesting facts about your order 4.1 When ordering third-party products at the FK - shop: If you order third-party-products at our shop, the time of delivery depends on the producers of this product. We are always doing our best, to get the products as soon as possible and always within 72 hours. If it should happen that we are not able to ship within 14 days, we will cancell the order and you will get back your money, if you have already payed. We are always trying to avoid irritations. 4.2 Logistic status report by You will receive an , when your order is passed to the logistic centre. At the moment, your order is dispatched it is all automatically, which means the order can t be cancelled anymore. 4.3 Automatic dispatch notification when products are shipped With this mail you receive an link to your, which will allow you to watch the state of delivery of your order. You can also allow your costumers to use this link.

7 4.4 Sending of bills by FK is not sending bills by post but only by . The bill is created and sent automatically so please make sure that you have deposited the right adress. 4.5 Sending of certificates by FK has many articles and there is the possibility that for one product there is no certificate in teh packet. So we always send the certificate by mail. 4.6 Credit by When you choose return shipment you get your money back. You also get back your money if we have to conclude that we can not deliver an article anymore. In this case, FK has the opportunity to cancel your order. Then you get a payback-formular which you please complete and send to the following adress: buchhaltung@fk-automotive.de Payback will be made within 72 hours. 5. In case of problems: 5.1 A wrong article has been delivered? This is annoying for all parties involved. With the packet you have received an voucher in the form of a postcard. On this postcard you can see the Packing station and also the name of the person who packed your order. Please let us know, which packing place your order is from. This is a really important information for us. Please check our website now. In the Infocenter there is a field called Reshipment. There you have the opportunity to download a shipping label to send back the wrong product. If you should have a use for the wrong article, you can contact our support, who will make you a special offer for this article! If you have no use for the product, send it back with the delivery note ans a short explanation. 5.2 You have received a packet which has been inadequately packed. Quality is important to us. So if you have received an inadequately packed delivery, please talke some photos and send them to us together with the packing-card. We want to improve processes in our company and therefore we need this kind of information. 5.3 You don t need the delivered product any more? In this case, we have to calculate a restocking fee which is 10% of the tax free price of the product. We had costs in our warehouse for shipping the product and so we have to credit these costs. To avoid such situations it is important that, if your customer cancels his order so you have no more use for the product, you cancel the order in your costumer account really fast. Please also notice that we do not pay back shipping or packing costs. And we also only take back products that are in a immaculate condition (new and with original packaging). 5.4 You have a complaint Before you send products back to us, we need some pictures that show the problem and a short explanation of the problem. Our technical support will be delighted to assist you and send you further information within (at latest) 72 hours. If the article is defect, you will receive a reclamation number. Articles which are to complain are sent to us by free. You can not use our free reshipment service. If you should use it, we will have to calculate a handling fee about 10 Euro + the shipping costs. We will also not pay back money for complaint but we will replace the complaines article.