EDIT E-STORE LOGIN ACCOUNT / CHANGE PASSWORD:... 2 SHIPPING ADDRESSES:... 3 ORDER HISTORY:... 4 SAVED ORDERS:... 5 REVIEW ORDERS:...

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1 E-Store Guide Table of Contents EDIT E-STORE LOGIN ACCOUNT / CHANGE PASSWORD:... 2 SHIPPING ADDRESSES:... 3 ORDER HISTORY:... 4 SAVED ORDERS:... 5 REVIEW ORDERS:... 6 SHOPPING LISTS:... 8 SETTING UP SHOPPING LISTS:... 9 DELETING SHOPPING LISTS AND/OR SHOPPING LIST ITEMS: E-Store FAQs Table of Contents WHAT IS THE MIDWEST E-STORE? THE E-STORE REQUIRES ME TO CREATE A REGISTERED ACCOUNT. WILL MY INFORMATION BE SAFE? WHAT HAPPENS IF I FORGET MY USERNAME OR PASSWORD? WHAT IF THE ITEM I WANT IS OUT OF STOCK OR NOT FEATURED ON THE SITE? WHAT DOES PENDING WEB ORDER MEAN? DOES MIDWEST STILL DELIVER PRODUCTS ORDERED ONLINE? WHAT ARE THE MIDWEST E-STORE S SHIPPING OPTIONS? DOES THE MIDWEST E-STORE ALLOW RETURNS? WHAT IF I NEED TO CANCEL MY ORDER? ORDER PLACED BY ORDER CANCELLED BY March

2 Edit E-Store Login Account / Change Password: Click the Edit Account link under the My Account section on the right side of the page. Fill in your Current Password and enter your new Password in the New Password and Confirm Password boxes: You may also change Name, Phone, Contact , and Password Reminder Question & Answer. User Name cannot be changed. Click the Submit button when all account changes have been entered. March

3 Shipping addresses: Click the Shipping Addresses link under the My Account section on the right side of the page. You ll then see a list of shipping addresses that have been set up for your account. The shipping address currently selected for your account will be shaded and marked with an asterisk. To select a different shipping address, simply click on the row showing the address you would like to use. The row will be shaded when you hover over it and will remain shaded once you click on (select) it. Please contact Midwest if you need additional shipping addresses added to your account. March

4 Order History: Click the Order History link under the My Account section on the right side of the page. Next you need to select the date range for which you would like to see your order history. You may view up to one year (12 months) of order history at once. The system will automatically default to the past 12 months, including the current month. Once you select the date range, click the Submit button and a list of products you have purchased over the selected time frame will appear. You may then easily order from this list by entering quantity desired and clicking the Add to Cart link next to each item. March

5 Saved Orders: You may add items to your shopping cart and save the order for later. Once you add the items to your cart, click the Checkout link at the top-right side of the screen (in the Order Summary box), or if your shopping cart is on your screen, there is a Checkout button at the top and bottom of your list of items. Once you reach the Checkout screen, click the Save Order button at the top of the screen. You will then need to enter a name for your saved order; you may also enter a description, if desired. Then click the Save Order button. March

6 Once you click the Save Order button you will be brought to a list of your saved orders. Your saved orders will remain in the system for 30 days. To access your saved orders in the future, click the Saved Orders link under the My Account section on the right side of the page. Review Orders: Click the Review Orders link under the My Account section on the right side of the page. March

7 The next screen allows you to select search criteria; the system will default the order Entry Date to include the past 30 days. Once you enter all Search Criteria, click the Search button. You will receive a list of your orders that match the Search Criteria you entered. Click the Copy Order link below the order number to add all items from that order to your Shopping Cart. Click the Printable Version link below the order number to view the Order Confirmation document (pdf). Click the Order link below the order number to have the Order Confirmation document ed to the address originally associated with the order. March

8 Shopping Lists: Midwest s E-Store has options to set up Wish Lists and Shopping Lists. A Wish List is a single list of individual items you are considering; often these items are unrelated to one another or any specific purchasing purpose. These items will show up individually on the screen. You can easily view and shop from your Wish List by clicking on the View Wish List link. A Shopping List is a group of related items from which you can easily shop and place into your shopping cart for purchase. For example, you may regularly do a job for which you purchase the same set of items you can set up a shopping list that includes that group of items, and each time you need to purchase products for that particular job you can pull up the shopping list and select the needed items rather than searching for each item individually. March

9 There are two types of Shopping Lists: Global Shopping Lists are set up by Midwest and are available to every User. These lists can only be modified by Midwest site administrators. Individual Shopping Lists are set up by a specific user and are only available to the User ID under which the list was set up. Setting Up Shopping Lists: Log in with the User ID & Password of the account for which you would like to set up the Shopping list. Once logged in, you will see the Shopping Lists on the right side of the screen (if any are available for the current User s ID). One way to set up a new list is to search for the first item you would like to add to the list and click on the item number to bring up item details. Just below the Extended Price you ll see a drop down box with --Add to Existing/New Shopping List-- ; click on the drop down arrow and select Create Shopping List. March

10 At the next screen, fill in the Name and Description for the new shopping list, then click the Create button. You will be brought back to the previous item s detail page, and you ll now see the new list on the right under the Shopping Lists section. To continue adding items to this Shopping List (and/or any other Shopping List that has already been set up): Search for the next item; Click the item link to access the item s details screen; Click on the --Add to Existing/New Shopping List-- drop down selection; Click on the appropriate shopping list you want to add the item to. You may also set up a shopping list from your Shopping Cart by clicking on the Create Shopping List button at the bottom of your Cart. March

11 Deleting Shopping Lists and/or Shopping List Items: To delete an individual item from a Shopping List: Click on the Shopping List s name to access the list of items; Click the check box to the right of each item you wish to remove; Click the Remove button. To delete an entire Shopping List: Click on the Shopping List s name to access the list of items; Click the Delete List button. March

12 Midwest E-Store FAQs What is the Midwest E-Store? Launched in summer 2010, the Midwest E-store is the e-commerce site of Midwest Sign & Screen Printing Supply Co. The E-Store provides customers with 24/7 buying access to select Midwest products. With the E-Store, customers can: Place orders quickly and easily Find product information Review order history Create an order for pricing and save it for later The E-store requires me to create a registered account. Will my information be safe? To protect your privacy, Midwest does not disclose information about customers to any third parties. More information can be found in our Privacy Statement. What happens if I forget my Username or Password? For any questions regarding your Midwest E-Store Login Account, contact our Webmaster at [email protected]. What if the item I want is out of stock or not featured on the site? Midwest is continuously adding to our online inventory. If you do not see a product you re looking for on our site, contact us for immediate assistance. What does Pending Web Order mean? Pending Web Order will show up until any submitted order is reviewed and processed by Midwest. If you have any questions regarding your E-Store order s status, contact us for immediate assistance. Does Midwest still deliver products ordered online? Midwest has convenient daily or weekly delivery services for its customers in areas surrounding each of our branch locations. Just check out our delivery route schedules and maps to find your area, then place your order by the date specified. To view Midwest delivery service routes and fees, click here. March

13 What are the Midwest E-Store s shipping options? Midwest works with several carriers to handle your orders, complying with all state and federal shipping regulations. We choose the carrier handling your order based on the best service, availability and price. The shipping and handling charge listed on your order will include packaging, shipping and handling. Does the Midwest E-store allow returns? We strictly enforce a no return policy after 30 days from purchase. Credit is based on quality of merchandise returned to Midwest. Restocking fees may apply. Custom and non-stock items are not available for return. What If I Need to Cancel My Order? Please contact your nearest Midwest branch by phone to cancel your order. Order cancellation timelines are as follows: Order placed by Order cancelled by Monday-Friday before 3 p.m. Monday-Friday 3 p.m. or after Saturday-Sunday or Holidays* Same business day before 3 p.m. Next business day before 3 p.m. Next business day before 3 p.m. *Memorial Day, Labor Day, Thanksgiving Day and day after, Christmas Day, New Year's Day, Independence Day (observed) For more information, please refer to the Midwest E-Store Terms and Conditions and Privacy Statement. March