Bill Pay Site and iphone. Enabling Cookies & Clearing Cache

Transcription

1 Bill Pay Site and iphone Enabling Cookies & Clearing Cache

2 Copyright Jack Henry & Associates, Inc. All rights reserved. Information in this document is subject to change without notice. Printed in the United States of America. No part of this document may be copied, reproduced, stored in a retrieval system, displayed, distributed or transmitted in any form or any means whatsoever (electronic, mechanical or otherwise), including by photocopying or recording for any purpose, without the prior written permission of Jack Henry & Associates, Inc. Making unauthorized copies of this document for any purpose other than your own personal use is a violation of United States copyright laws. Any unauthorized use of Jack Henry & Associates, Inc. s trademarks and service marks is strictly prohibited. The following marks are registered and unregistered trademarks and service marks of Jack Henry & Associates, Inc.: 3rd Party Sweep ; 4 sight ; Account Analysis ; Account Cross Sell ; Account Cross Sell Jumpstart ; Account Number Change ; ACH/Check Conversion Services ; ACH Client ; ACH Manager ; ACH Origination/Processing ; Advanced Reporting for Credit Unions ; AlertCenter ; AlertManager ; AllAccess ; Alogent ; Alogent Back Counter ; Alogent Commercial Remote Deposit ; Alogent Enterprise Duplicate Detection ; Alogent Front Counter ; Alogent Image ATM ; Alogent Mobile Remote Deposit ; Alogent Payment Web Services ; Alogent Payments Gateway ; Alogent Retail Remote Deposit ; Andiamo ; Annual Disclosure Statement Online ; ArgoKeys ; ArgoKeys Branch Sales Automation ; ArgoKeys DepositKeys ; ArgoKeys LendingKeys ; ArgoKeys RelationshipKeys ; ATM Manager Pro ; ATM Manager Pro Asset & Site Management ; ATM Manager Pro Cash Management ; ATM Manager Pro Event Management ; ATM Manager Pro Financial Management ; 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DIME (Document Image Management Engagement); DirectLine International ; DirectLine OFX; DirectLine Wires ; Dynamic Content Modules ; ECS Capture Solutions ; ECS Digital Data Conversion ; ECS Paper-to-Digital Conversion ; ECS Web ; ectr ; Electronic Statements ; Electronic Statements Interactive ; Enhanced Account Analysis ; Enhanced Loan Application (ELA); Enhanced Loan Collections ; Enhanced Member Application (EMA); Enterprise Backup and Tape Encryption ; Enterprise Capture Solutions ; Enterprise Conversion Solutions ; Enterprise Payment Solutions ; Episys ; Episys Anywhere ; Episys Collateral and Document Tracking ; Episys Collection Toolkit ; Episys Dealer Reserve Accounting ; Episys Escrow Module ; Episys ID Scanner Interface ; Episys Management Server ; Episys Overdraw Tolerance ; Episys Quest ; Episys University ; Episys Vaulting ; Episys Virtualization ; EPS Remote Deposit Capture ; Extra Awards ; Failover ; Fed-File Pro ; FlexPass ; FormSmart ; FX Gateway ; Genesys Check Imaging Suite ; 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Intellix Consulting ; InTouch Voice Response ; Investor Servicing ; ipay BillSimple ; ipay Biz 2.0 ; ipay Consumer Online Bill Pay ; ipay OneClick ; ipay Payment Data API ; ipay QuickPay ; ipay Solutions ; irisk ; Isosceles ; italk ; Jack Henry & Associates, Inc. ; Jack Henry Banking ; JHA Consumer Pieces ; JHA Merchant Services ; JHA OutLink Processing Services ; JHA Payment Processing Solutions ; jhaaddress Verify ; jhacall Center ; jhadirect ; jhaid Scan ; jhaknow ; jhaknow Express ; jhapassport Debit Optimizer ; jhapassport ; jhapassport.pro ; jhapassport Direct ; jhapassport Extra Awards ; jhapassport Fraud Center ; jhapassport Hot Card Center ; jhapassport Promotions and Consulting Services ; jhapassport Switch ; jharchive ; jvault ; jxchange ; Know-It-All Credit Programs ; Know-It-All Education ; Know-It-All Learning Management Portal ; Know-It-All Now ; Landlord/Tenant Security Deposit Tracking ; LendingNetwork ; Loan Collateral Tracking ; Margin Maximiser Interactive ; Margin Maximizer Interactive ; 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Yellow Hammer Fraud Detective ; Yellow Hammer Wire Origination ; Xperience Slogans Cutting-Edge IT Solutions for the Future of Credit Unions SM ; Know-It-All Empowering Users Through Knowledge SM ; Leading through technology guiding through support SM ; Powering Actionable Insight SM ; Snap it Send it Spend it ; The Depth of Financial Intelligence SM ; We Are Looking Out For You SM ; Where Tradition Meets Technology SM Various other trademarks and service marks used or referenced in this document are the property of their respective companies/owners.

3 Enabling Session Cookies & Clearing Cache... 2 Browser Types... 2 First Steps... 2 Editing Browser Settings... 3 Internet Explorer Internet Explorer 8 and Internet Explorer Mozilla Firefox for PC - 7 and up to Mozilla Firefox for PC 10 and above...14 Mozilla Firefox for Mac 7 and up to Mozilla Firefox for Mac 10 and above...17 Safari - 5 and up...18 Google Chrome 16 and up to Google Chrome 19 and above...21 iphone Browser Settings Enabling Cookies

4 Enabling Session Cookies & Clearing Cache This document will display the appropriate steps for enabling session cookies and clearing cache that will allow the bill pay site to function properly. It is important to take the following steps within the correct browser version. Browser Types This document will cover the following browser types: First Steps Obtain the Browser Version & Number from the customer Locate the corresponding steps for enabling cookies and clearing cache listed below and walk the customer through each one in the order as they appear If the steps do not work, please contact FI Support. Contact FI Support for Assistance: You can contact them via Chat, or Phone. Hours of Support-Monday-Friday, 7:30am until 8:30pm ET To speak to a member of our FI Support team, contact them at or [email protected]. 2

5 Editing Browser Settings Internet Explorer 7.0 Step One: On your browser toolbar, select Tools, then Internet Options. Step Two: On the General tab, in the Browsing History section, select Delete. 3

6 Step Three: Under Browsing History, select Delete files. A dialog box will appear asking, Are you sure you want to delete all temporary Internet Explorer files? Step Four: Select Yes. A dialog box will then display the files being deleted. This step may take a few minutes if the cache has not been cleared for a while. Step Five: On the Privacy tab, select Advanced. 4

7 Step Six: Verify the Override Automatic Cookie Handling and Always Allow Session Cookies check boxes are selected. Step Seven: Verify the Accept is selected for both First-party Cookies and Third-party Cookies and then select OK. 5

8 Internet Explorer 8 and 9 Step One: On your browser toolbar, select Tools, then Internet Options. or Step Two: On the General tab, in the Browsing History section, select Delete. 6

9 Step Three: Clear all check boxes except the Temporary Internet Files check box, and then select Delete. A dialog box will then display the files being deleted. This step may take a few minutes if the cache has not been cleared for a while. Step Four: On the Privacy tab, select Advanced. 7

10 Step Five: Verify Override Automatically Cookie Handling and Always Allow Session Cookies are selected. Step Six: Verify the Accept is selected for both First-party Cookies and Third-party Cookies and then select OK. Internet Explorer 10 Step One: On your browser toolbar, select Tools, then Internet Options. 8

11 Step Two: On the General tab, in the Browsing History section, select Delete. The Delete Browsing History dialog box will appear. 9

12 Step Three: Clear all check boxes except the Temporary Internet Files check box, and then select Delete. While the browser clears itself, Internet Explorer 10 allows you to continue with the settings. Once the browser is finished deleting the files, this message will appear: Internet Explorer has finished deleting the selected browsing history. 10

13 Step Four: On the Privacy tab, select Advanced. Step Five: Verify Override Automatically Cookie Handling and Always Allow Session Cookies are selected. Step Six: Verify the Accept is selected for both First-party Cookies and Third-party Cookies and then select, OK. 11

14 Mozilla Firefox for PC - 7 and up to 9 Step One: On your browser toolbar select, Tools and then Options. Step Two: Select the Privacy icon, then for the Firefox will setting in the History section, verify Use custom settings for history is selected. 12

15 Step Three: Select the Accept Cookies from Sites and Accept Third-party Cookies check boxes. You may select the option to Keep until They Close Firefox or They Expire. Step Four: Select the Advanced icon, and then select the Network tab. Step Five: To empty the cache, select Clear Now. 13

16 Mozilla Firefox for PC 10 and above Step One: On your toolbar, select Tools then Options, OR select Firefox and then Options > Options. or Step Two: Select the Privacy icon and for the Firefox will: setting in the History section, verify Use Custom Settings for History is selected. 14

17 Step Three: Select the Accept Cookies from Sites and Accept Third-party Cookies check boxes. You may select the option to Keep until They Close Firefox or They Expire. Step Four: Select the Advanced icon, and then select the Network tab. To empty the cache, select Clear Now in the Cached Web Content section. 15

18 Mozilla Firefox for Mac 7 and up to 9 Step One: On your toolbar, select Firefox and then Preferences. Step Two: Select the Privacy icon and for the Firefox will: setting in the History section, verify Use Custom Settings for History is selected. Step Three: Select the Allow Site to Set Cookies check box. You may select the options to Keep until They Close Firefox or They Expire. Step Four: Select the Advanced icon, and then select the Network tab.. Step Five: Select Clear Now next to Use up to _MB of Space for the Cache. 16

19 Mozilla Firefox for Mac 10 and above Step One: On your toolbar, select Firefox and then Preferences. Step Two: Select the Privacy icon and for the Firefox will: setting in the History section, verify Use Custom Settings for History is selected. Step Three: Select the Accept Cookies from Sites and Accept Third-party Cookies check boxes. You may select the option to Keep until They Close Firefox or They Expire. 17

20 Step Four: Select the Advanced icon, and then select the Network tab. Step Five: Select Clear Now next to Use up to _MB of Space for the Cache. Safari - 5 and up Step One: On your toolbar, select Safari and then Preferences. 18

21 Step Two: Select the Privacy icon and verify Never is selected for the Block Cookies setting. This is the only available option that allows session cookies. Step Three: To close the window, select the red dot in the top left corner of the window. Google Chrome 16 and up to 18 Step One: On the browser toolbar, select and Clear Browsing Data. The following dialog box appears. 19

22 Step Two: Select the Clear Browsing History and Empty the Cache check boxes. Step Three: From the Clear Data from this Period list, select the amount of data you wish to delete. Select The Beginning of Time to clear your entire browsing history. Step Four: Select Clear Browsing Data. Step Five: On the browser toolbar, select and Options. Step Six: On the Under the Hood tab, under the Cookie Settings section, select Allow All Cookies. Close all browsers and open a new one. 20

23 Google Chrome 19 and above Step One: On your browser toolbar, select and then Settings. Step Two: On the History menu, select Clear All Browsing Data. 21

24 The following dialog box appears. Step Three: Select the Clear Browsing History and Empty the Cache check boxes. Step Four: From the Obliterate the Following Items From list, select a list item. Select The Beginning of Time to clear your entire browsing history. Step Five: Select Clear Browsing Data. 22

25 Step Six: On the Settings menu, select Show Advanced Settings. Step Seven: In the Privacy section, select Content Settings. 23

26 Step Eight: In the Cookies section, select Allow Local Data to Be Set (Recommended). iphone Browser Settings Enabling Cookies Additional steps may be required when using the bill pay service on your iphone. The following pop up may appear stating that you must go through browser settings and enable Cookies.. 24