t-police An innovative approach to transforming police support services and delivering cashable savings

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1 Platium Parter t-police A iovative approach to trasformig police support services ad deliverig cashable savigs t-police is the oly solutio available i the Police sector today that eables back office trasformatio ad Shared-Services usig Oracle ERP Applicatios ad Duty Maagemet to deliver top quartile performace i busiess services The Comprehesive Spedig Review made it clear that police force budgets will be reduced over the ext four years as part of the Govermet s plas to combat the UK fiscal deficit. The subsequet Police Core Settlemet states that every police authority will see a cash reductio i this fudig of 5.1% i 2011/12 ad 6.7% i 2012/13. The Home Secretary has made it clear that the savigs should be sought through efficiecies i the back office so as ot to jeopardise frot lie policig - We have bee absolutely clear about the eed for forces to esure that the cuts are made to the back office, procuremet, IT provisio ad so forth. Forces must focus, i lie with what chief costables up ad dow the coutry are sayig, o frotlie policig. Capgemii developed Trasform Police (t-police) to eable police forces to deliver efficiecy savigs ad service delivery improvemets across the back office, whilst esurig a rapid Retur o Ivestmet (ROI). I additio to applicatios ad techology t-police delivers a wider busiess trasformatio embracig the orgaisatio structure ad busiess processes to deliver a more efficiet orgaisatio with sustaiable log term beefits realisatio. Our t-police portfolio cosists of five layers of service offerigs: 1 A Diagostic which delivers a Outlie Busiess Case with a Retur o Ivestmet profile, a Beefits Realisatio ad Trasformatio pla, a Target Operatig Model, key milestoes ad depedecies ad a outlie project

2 pla which meas you ca start your project with a degree of cofi dece that has otherwise evaded may erp ad trasformatio programmes. 2 Orgaisatio trasformatio support ad beefi ts realisatio through the trasitio to a stadard shared services operatig model usig leadig practice processes ad the delivery of a selfservice orgaisatio. 3 A Itegrated erp & Duty Maagemet solutio. Migratio of your data ad processes to our stadard t-police template cofi guratio of Oracle erp itegrated with a leadig duty maagemet ad rosterig solutio, Crow Ope Optios. This Commercial Off The Shelf (COTS) solutio requires o software customisatio ad is prove agaist over 1,000 typical force requiremets across HR, Payroll, Duty Plaig ad Attedace Maagemet, Fiace, Procure to Pay, Service Maagemet, Logistics, Asset Maagemet, Cotet Maagemet, Self Service, Busiess Itelligece Dashboards ad Key Performace Idicators (KPIs). 4 Shared Hardware ad Ifrastructure Hostig ad Maagemet i a secure IL3 data cetre allowig may forces to share the techology ad applicatios cofi guratio greatly reducig total cost of owership. Provide a objective ad robust statemet of your curret performace levels across Fiace, Procuremet, HR, Payroll & Duty Maagemet, Logistics ad estates through the use of idepedet bechmarks ad leadig practice ways of workig which will eable you to idetify the chages that eed to be made to improve your performace; Idetify the potetial savigs ad performace improvemet achievable usig our prove Beefi ts Model which will eable you to prioritise; Create a outlie busiess case for a beefi ts-drive orgaisatio chage based o our t-police shared services operatig model ad a techology roadmap that is fully aliged with your goals; Reduce the risk ad accelerate your project by providig the capability, experiece ad tools required to deliver a itegrated trasformatio programme icludig the target operatig model, techology ad bechmarked performace improvemets through the implemetatio of the t-police. The bechmark idicators ca be used to costatly assess your orgaisatio s performace ad idetify areas for cotiuous improvemet. Award Wiig iovatio t-police builds o the success of Capgemii s refereceable t-gov portfolio, wier of the Oracle Iovatio Award i February 2010 ad the Oracle ParterNetwork Specialized Global Parter of the year Award i October 2011 recogisig the uique, iovative ad cost effective approach to local govermet back offi ce trasformatio. I recogitio of the buildig success of the t-police ad t-gov solutios Oracle also awarded Capgemii the Oracle Applicatios Parter of the year ad Oracle Customer Service Parter of the year at the UK Parter Awards i March t-police provides a secure, police specifi c fully itegrated Oracle e-busiess Suite ad Crow Duty Maagemet ad Rosterig solutio that provides visibility of available skilled offi cers o duty, compliace with Police Time Regulatios ad stadard police reportig requiremets such as the MG10 Court Availability form. t-police ot oly allows Police Authorities to capitalise o the prove back offi ce ad shared service cetre beefi ts i HR, Payroll, Procuremet ad Fiace but drives further effi ciecies ito frot lie policig through three targeted process improvemet areas: 5 Applicatio Support coverig 2d, 3rd ad 4th lie support across the products, system admiistratio, patchig ad upgrades. The maagemet iformatio tools ad dashboards embedded ito t-police provide the capability to maage your busiess, idetify force beefi ts ad accelerate the delivery of them through successfully implemetig ew ways of workig. takig the ext step with t-police Most police forces are faced with implemetig trasformatio programmes i the back offi ce to deliver effi ciecies ad cost savigs. whatever your startig positio, the Capgemii t-police solutio will: Fiace Accouts Payable Geeral Ledger Accout Receivable Cash Maagemet Fixed Assets i-expeses Diagram: t-police Scope Multi Force Shared Busiess Services Cetre Procuremet, Logistics, Services & Asset Mgt. Purchasig Ivetory Order Maagemet Tele Services EAM Property Maagemet i-procuremet i-support Self Service Recruit to Retire HR Learig Maagemet Self Service HR Travel Claim Rquest Service Book traiig Performace Maagemet (OBIEE) HR Aalytics Fiacial Aalytics Service Maagemet Dashboards Documet Maagemet Scaig EMC Captiva Documet Storage Duty Maagemet Crow DMS Crow Attedace Maagemet

3 UK Public Sector the way we do it Optimisig the use of Police Officer resources deployed to routie duties ad miimisig overtime paymets achieved through advaced demad plaig ad remodellig of relief ad shift patters supported by our itegrated Oracle HRMS ad third party Crow Duty Maagemet Systems; Efficietly equippig Officers with the resources they eed for duty ad miimisig their admiistratio time through self service ad mobile solutios allowig demad from the frot lie to be automatically routed to the correct stores, buyers, asset maagemet or maiteace teams; ad quotes that Forces spet 398 millio o police officer overtime i 2008/09. Norfolk s ew shift patter, from April 2009, reduces overtime by 25 per cet (or 1 millio). This was a plaed beefit supported by Norfolk s implemetatio of Crow Ope Optios a itegral compoet of our t-police solutio. Shared Services & Collaboratio The priciple of movig repeatable, high volume, trasactioal support services ito a shared service cetre whilst retaiig high value strategic activities close to the frot lie is geerally accepted as best practice. The use of bechmarkig ad predesiged templates gives a degree of predictability ad delivery certaity o ERP outcomes that has previously evaded may projects usig traditioal methods. Effective maagemet of the full ed to ed Public Evet Policig process from receipt of the customer call, deployig the right resources, moitorig ad reactig to evets o the groud through to accurate billig ad cost recovery supported by our itegrated Service Maagemet, Duty Maagemet ad Asset Maagemet solutio. t-police expads o the traditioal back-office shared service focus areas of HR, Payroll, Fiace ad Procuremet, towards a shared service solutio that also icludes IT trasactioal services ad more of the frotlie supportig fuctios such as traiig, fleet maagemet ad logistical support. The beefits of t-police Capgemii s t-police solutio is i operatio i two UK Police Forces, Cheshire Costabulary ad Northamptoshire Police, workig i partership to deliver a Police-to-Police shared service the Multi-Force Shared Service (MFSS) have made back-office savigs over ad above their origial busiess case. Northamptoshire ad Cheshire forces dropped costs of trasactioal services by 38% Kare Watkis, Director of Corporate Resources. The HMIC & Audit Commissio Sustaiig value for moey i the police service report July 2010 highlights workforce spedig which represets 80% of police spedig Our visio for shared back office delivery i policig supported by our t-police portfolio aticipates a umber of forces ruig back office processes co-existig o the same hardware, ifrastructure ad applicatio software. This approach further drives savigs ito policig through reduced capital ivestmet, reduced support ad maiteace ad opes up the opportuities of regioal BPO trasactioal hubs to service police forces. Edorsed by the NPIA ISIS programme, Police forces ca purchase the t-police services directly from the Cheshire Police Framework Agreemet which ca be used atioally without the eed to udertake costly ad time-cosumig procuremet competitios

4 UK PUblic Sector THe way we DO IT The ecoomic case for shared services is soud. The 10 year retur o ivestmet has prove to show substatial savigs ( 50M- 60M) for a force with average supportig staff ratios. The solutio ca deliver improvemets i the maagemet of frotlie resources with aual savigs i police overtime (> 1M) for a force beig achievable. cuttig the cost ad time of trasformatio with t-police accelerators t-police is desiged to accelerate the implemetatio of iteral shared services ad the Oracle e-busiess Suite itegrated with Crow Duty Maagemet System to maximise ROI. The t-police stadardised system processes ad policies are deployed usig pre-desiged templates aliged to leadig practice bechmarks. This template is uderpied by a trasformatio pla ad approach that has bee pre-desiged for a leadig practice shared service operatig model ad exploits the latest shared services fuctioality offered i Oracle e-busiess Suite R12. Our approach reduces the cost of techology implemetatio, eablig ivestmet to be diverted ito drivig Beefi ts Realisatio ad Trasformatio. t-police brigs together: Prove leadig practice processes ad policies aliged to idepedet bechmarks which empower employees to do more for themselves through self-service; A solutio built to atioal stadards, icludig the Natioal ACPO Chart of Accouts Structure, Olympics Policig Skills Categories, CIPFA ad HMIC bechmarkig codes ad UNSPCC codes; Pre-defi ed workshops to cofi rm (ot desig) the solutio ad idetify required chages to curret practices; A programme ad project maagemet methodology aliged to Maagig Successful Programmes (MSP) ad Price2; Busiess trasformatio ad beefi ts realisatio tools ad templates to support the orgaisatioal ad cultural chages required to deliver the beefi ts; A comprehesive Busiess Itelligece (BI) ad maagemet reportig capability to make accurate decisios as well as produce stadard outputs like the stadard Home Offi ce reports; A catalogue of commo Service Orieted Architecture (SOA) based iterfaces built o Oracle Fusio Middleware for commo police systems icludig Zazibar, the Natioal Police Procuremet Hub (NPPH); Pre-writte system ad itegratio test scripts that icreases the rigour ad speed of the testig process; A data migratio toolkit which idustrialises the data migratio process. the cheshire Police Framework The Cheshire Police Framework was awarded to Capgemii i December 2010 followig a competitive procuremet process i accordace with europea ad UK procuremet rules. This framework is champioed by the NPIA ISIS Programme to support forces i their drive to become more effi ciet ad speed up the realisatio of beefi ts. It allows all UK police forces to procure services from the Framework that will drive back offi ce savigs without the eed to embark o legthy ad expesive competitive tederig exercises. trasformig with capgemii The combiatio of our t-police cocept allied to our established commitmet to workig with cliets to deliver immediate ad sustaiable log term beefi ts to crimial justice orgaisatios is able to provide you with a urivalled service as you seek to cut costs ad deliver a more effective service. It was t just about savig moey, i fact it has always bee about improvig the quality of service provided to the frot lie, reducig time offi cers sped o admi ad deliverig busiess services at reduced cost. The Multi-Force Shared Service is iovative i its approach ad we have worked hard with our colleagues i Northamptoshire to develop a system ad a service to our offi cers ad staff which is easy to use, accessible ad yet sigifi catly more effi ciet. Dave Whatto Chief Costable of Cheshire Police we are clear that very substatial cost savigs ca be made i our back-office support fuctios which will help miimise the risk to our frot-lie services, ad the Capgemii solutio demostrates i detail how those savigs ca be achieved. After a extesive competitive dialogue process, their proposals were demostrated to be a excellet match for our ow Trasformig Busiess Services programme. Margaret ollereshaw Chairma of Cheshire Police Authority

5 About Capgemii With more tha 125,000 people i 44 coutries, Capgemii is oe of the world s foremost providers of cosultig, techology ad outsourcig services. The Group reported 2012 global reveues of EUR 10.3 billio. Together with its cliets, Capgemii creates ad delivers busiess ad techology solutios that fit their eeds ad drive the results they wat. A deeply multicultural orgaizatio, Capgemii has developed its ow way of workig, the Collaborative Busiess Experiece, ad draws o Rightshore, its worldwide delivery model. Lear more about us at To fi d out how Capgemii s t-police solutio ca support your police force s back offi ce services trasformatio, please get i touch with: Mark G. iveso Police ad Home Offi ce Accout Director Tel: +44 (0) mark.iveso@capgemii.com Steve rice t-police Product Director, Capgemii UK steve.rice@capgemii.com Tel: About oracle i idustries Oracle idustry solutios leverage the compay s best-i-class portfolio of products to address complex busiess processes relevat to the commuicatios idustry, helpig speed time to market, reduce costs, ad gai a competitive edge. For more iformatio about Oracle visit About crow computig Crow Computig is the UK s leadig supplier of Workforce Maagemet solutios to medium-to-large orgaisatios i both private ad public sectors. Our experiece i Time & Attedace ad the broader aspects of Workforce Maagemet ad Time Accoutig applicatios is exceptioal ad this is reflected i our cliet base, which icludes major orgaisatios such as BAE Systems, Ford of Britai, Carillio, Hoda UK, Lacashire Police, ITN ad may Local Authorities. Copyright 2013 Capgemii. All rights reserved.