Your support connection

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1 Your support coectio Cosultig ad outsourced support for isurace ad reisurace compaies

2 Cosultig ad outsourced support for isurace ad reisurace compaies With a global staff of over 500 professioals i Europe ad the Uited States, Ao provides specialist cosultig ad outsourced services to isurace ad reisurace compaies. E ffi cie cy Expertise Isurace ad reisurace admiistratio Ed to ed fiace ad accoutig fuctios Compliace ad corporate goverace Solvecy II implemetatio Busiess cotiuity plaig Actuarial ad aalytics Ru-off ad fiality solutios Reisurace recoverable idetificatio ad recovery Cotiuity S u p p or t E xp erie ce

3 Providig flexibility across key isurace/reisurace fuctios Our meu approach eables cliets to quickly adapt to a chagig busiess ad regulatory eviromet. Outsource Iteral Pricig, quotig Capital allocatio Reisurace Uderwritig Claims Fiace Corporate Premium billigs Certificate isurace Oversight Settlemet strategy Reisurace recovery Ru off maagemet File audit CFO fuctio Ivestmet maagemet Ratig agecies Maagemet ad statutory reportig Actuarial Treasury admiistratio Trasactio processig Maagemet oversight Legal Shareholder relatios Regulatory filigs Corporate goverace HR admiistratio Busiess cotiuity plaig Shareholder retur Ao Risk Solutios Global Risk Cosultig

4 Service Offerig Compliace ad Corporate Goverace Support Our compliace support services iclude: Provisio of full compliace support services to the appoited Compliace Officer Peer review, feedback ad developmet of compliace moitorig programmes; procedures, policies ad cotrols Provisio of updates o the latest legislative ad regulatory developmets Developmet ad provisio of compliace traiig programmes for employees, officers ad directors Solvecy II Cosultig Ao is assistig over 250 isurace ad reisurace compaies across Europe with their trasitio to the Solvecy II regime. Our expertise spas all three pillars ad our practical experiece allows us to support you i implemetig fit-for-purpose ad proportioal Solvecy II solutios icludig: Developmet of stadard model ad processes Iteral model developmet Pillar II implemetatio, developmet of system of goverace processes, developmet of risk maagemet system ad ORSA Fulfillig Pillar III reportig requiremets Busiess Cotiuity Plaig Documetatio of busiess cotiuity plaig Provisio of support to assist busiess cotiuity resourcig Actuarial ad Aalytics Our Actuarial team is oe of the leadig actuarial ad aalytics-specific practices i the world. Actuarial ad Aalytics solutios iclude: Actuarial reservig studies Statemets of Actuarial Opiio Isurace programme desig, loss forecastig ad pricig Capital modelig for isurace ad reisurace compaies usig Ao Befield s award-wiig ReMetrica software Outsourcig Ao ca provide outsourced support across ay fuctio of isurace ad reisurace maagemet. Our services iclude: Full fiace fuctio support across all fiace ad accoutig activities Geeral ledger maiteace ad support Reisurace techical accoutig Claims admiistratio processig ad recordig support Risk maagemet support Compliace outsourcig Office space through fully serviced offices

5 Ru-off ad Fiality Solutios Ao has developed a dedicated ru-off ad fiality team which brigs together risk fiacig kow-how with iteral ad exteral experts ad isurace capacity dedicated to helpig cliets structure deals that extract value, cotai loss exposure ad save cost. Our ru-off ad fiality solutios iclude: Aalysis of ru-off optios Accelerated claims closure Etity or loss portfolio disposal Disposal support, closure plas, ru-off maagemet ad trasitio support Commutatio strategy developmet, egotiatio ad fialisatio services Reisurace Recoverable Asset Idetificatio ad Recovery Ao has heavily ivested i techology to idetify missed ad uder-ceded reisurace assets for cliets. Provides urealized assets to cliets Provides audit of reisurace operatio s ability to idetify ad collect reisurace Provided to cliets o a cotiget basis Reisurace Operatio Improvemet Cosultig Ao provides outwards ad iwards reisurace operatios cosultig services to help cliets improve the efficiecy ad effectiveess of their reisurace operatios. Services iclude: Reisurace operatio bechmarkig to idustry best practices Reisurace operatioal review ad improvemet pla developmet ad executio Reisurace system implemetatio Accoutig recocilitatio Operatios audits Start-up / Icubator Services Ao has assisted umerous isurace ad reisurace compaies successfully lauch, from the developmet of a iitial busiess pla to the establishmet of operatioal processes. These services ca iclude: Busiess pla review Licese applicatio support Compay operatios set-up Ratig agecy liaiso ad osite visit Office space ad meetig facilities HR support icludig recruitmet ad work permit applicatios Trasitioal outsourced support ad staff traiig

6 Case Studies Compliace ad Solvecy II Outsourcig compliace support ad Solvecy II implemetatio plaig A isurace subsidiary of a eergy group appoited Ao to assist them with their o-goig risk ad compliace requiremets, icludig assistig them with their Solvecy II preparatios. From the provisio of actuarial expertise to assist the compay i determiig its Solvecy II capital requiremets, through to developmet of risk, goverace ad reportig systems ad processes, Ao provided a rage of cosultig services across the three Pillars of Solvecy II, supportig the compay i its o-goig preparatios i a cost effective ad practical maer.

7 Systems ad Geeral Ledger Outsourcig detailed uderwritig ad geeral ledger maiteace A reisurace subsidiary of a global isurace group appoited Ao to develop, service ad maage a bespoke uderwritig ad geeral ledger system to adequately capture large volume policies with sigificat policy details. Utilisig Ao RiskCosole, Ao developed a bespoke policy, premium ad claims maagemet tool for the recordig of all techical data of the reisurer for maagemet, fiacial ad regulatory reportig purposes. The beefits are cosiderable, freeig up the compay maagemet, providig the flexibility to meet the deadlies ad ad-hoc requiremets that are a feature of busiess today. De-Riskig, Busiess Cotiuity ad Resource Support Outsourcig, de-riskig ad close out support A isurace ad reisurace subsidiary of a global fiacial services group, appoited Ao to assist with the de-riskig ad log-term ru-off ad close out of their busiess. Ao prepared a outsourced service cotigecy pla, which ivolved the provisio of a detailed trasitio pla capable of beig executed at various agreed time itervals. Iitial trigger evets were idetified ad agreed with detailed trasitio plas draw up for data, systems, regulatory items, resource assessmet, fiace, isurace, staff ad stakeholders. Resource support was provided o a flexible basis durig this trasitio to match the chagig eeds of the busiess durig the de-riskig process. Ao Risk Solutios Global Risk Cosultig

8 Case Studies ReFider SM System Implemetatio A large, iteratioally kow US P&C isurace compay egaged Ao to perform a ReFider aalysis o ope ad closed claims goig back te years. The compay suspected that system ad process gaps had led to missed or uder-ceded reisurace recoverables. With cliet IT support, Ao gathered outward/ceded premium ad claim trasactios ad correspodig reisurace cotract terms ad coditios. Data for more tha oe millio direct claims was modeled i sub sets usig Ao s proprietary techology. The predictive aalytics of the modelig platform idetified claims that required persoal aalysis by the Ao team to determie the likelihood of a missed recoverable. Workig collaboratively with the cliet, through dedicated Ao ad cliet project maagers, claims were submitted for cliet validatio. Compay feedback eabled Ao to refie the reiterative modelig process. This egagemet resulted i the idetificatio of $20.8M of missed recoveries ad led the compay to idetify process, cotrol ad traiig gaps. Ao completed a cosultig egagemet with a isurace compay to fully implemet ad improve the capabilities of its reisurace processig system. Ao teamed with the compay s staff to compile a listig of 135 specialty programs writte ad fully documet all reisurace cotractual arragemets; aalyse, eter ad verify, over 1000 reisurace cotracts/ experiece periods i the reisurace system; aalyse ad apply $183M i gross uapplied cash balaces; recocile over $1B i reisurace premiums ad $353M i ceded paid losses to various reisurace cotracts. Ao s work efforts ad project leadership allowed the compay to better maage the affected busiess through reduced maual process; improved moitorig ad collectio of accouts; icreased admiistrative cotrol over reisurace processig; improved access to ad accuracy of reportig data; ad reduced admiistrative overhead.

9 Operatioal Review A large, regioal US isurer was lookig to gai a better uderstadig of its reisurace operatig practices to idetify whether it had created the most efficiet ad effective eviromet for admiisterig ad processig reisurace with its curret resources ad system. I additio, the isurer wated to proactively develop a formal, documeted ad sustaiable process to evaluate the effectiveess of their iteral cotrols over fiacial reportig. Ao performed a operatioal review to examie how the compay s practices compared with its idustry peers. Our operatioal review was geared towards reviewig those processes that had the greatest potetial to impact the cliet s fiacial reportig ad results. The beefits icluded icreased cofidece i their reisurace fiacial results; idetificatio ad verificatio of the adequacy of the cotrols i place relatig to their reisurace operatios; a formal documeted, sustaiable process to moitor its iteral cotrols; assessmet of the effectiveess of both cotrol ad workflow desig; idetificatio of deficiecies alog with recommedatios; impartial evaluatio of impact of proposed process improvemets alog with a pla for implemetatio. Ao Risk Solutios Global Risk Cosultig

10 About Ao Ao plc (NYSE:AON) is the leadig global provider of risk maagemet, isurace ad reisurace brokerage, ad huma resources solutios ad outsourcig services. Through its more tha 62,000 colleagues worldwide, Ao uites to empower results for cliets i over 120 coutries via iovative ad effective risk ad people solutios ad through idustry-leadig global resources ad techical expertise. Ao has bee amed repeatedly as the world s best broker, best isurace itermediary, reisurace itermediary, captives maager ad best employee beefi ts cosultig fi rm by multiple idustry sources. Visit for more iformatio o Ao ad to lear about Ao s global partership ad shirt sposorship with Machester Uited. Cotact Iformatio To receive additioal iformatio please cotact: Bermuda Robert Johso Maagig Director [email protected] Gibraltar David Newma Executive Chairma [email protected] Irelad Alastair Nicoll Maagig Director [email protected] Lodo Joh Eglish Regioal Maagig Director, EMEA [email protected] +44 (0) Darre Rowswell Seior Fiace Maager [email protected] +44 (0) Luxembourg Lambert Schroeder Maagig Director [email protected] Swede Marti Persso Maagig Director [email protected] Switzerlad Thomas Overtveld Maagig Director [email protected] Uited States Nacy Gray Regioal Maagig Director, Americas [email protected] Pat Va Wert Parter Operatios Practice [email protected] Ao UK Limited is authorised ad regulated by the Fiacial Services Authority i respect of isurace mediatio activities oly. Registered Offi ce: 8 Devoshire Square, Lodo, EC2M 4PL Registered i Lodo No VAT Registratio No Copyright 2012 by Ao Global Risk Cosultig. All rights reserved. FP 0000