WEERSTANDEN TOT KENNISDELING
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1 ICMS Group nv Hans Van Heghe WEERSTANDEN TOT KENNISDELING Supplier of Content Advisors : advice & coaching, vision & methods TiNK : products, technology engines Active in Europe, USA, Hong Kong, Australia (over 400 customers) Since 1998 the specialist on mastering information & knowledge Patent on Virtual Dynamic Folders (USA- Europe) Privately owned (founder, Allegro Investment Fund, private persons) Important partnerships (Unisys, Trasys, Fujitsu, Logica,.) The first and far the best to deliver JERI Over 50% of revenue goes to R & D HQ in region Brussels-Leuven-Mechelen Local offices in Utrecht, London, Köln ICMS Group nv, who are we? THE EXPERTS ON INFORMATION & KNOWLEDGE copyright ICMS group, all rights reserved 15/06/
2 About H. Van Heghe Engineer with strong interests in brain sciences (psychology, neurology, ) Worked earlier for Texas Instruments, Bekaert (Delaware Computing) Lernout&Hauspie, FICS, Write! Is active in the Knowledge/Information Management domain since 1996, as an expert, as a lector, as an architect, delivering advice and knowledge solutions to over 500 organisations spent hours on the subject Emphasis on (keywords) results/deliver; end-user; pragmatism; performance; strategy & vision, JERI Publications Book learning to swim in information (2006) Book knowledge centric management (2011) Series of articles and white papers (hans@icms.be) A clear vision content-wise, and very good. A must-know for every knowledge management professional. Very informative, I found the psychological backgrounds to knowledge management especially appealing. It was unexpectedly inspiring and of high quality, I learnt about a really good and future-oriented solution. Valuable and innovative! Enriching! A practical view of knowledge management. copyright, all rights reserved, ICMS Group - Hans Van Heghe 15/06/ some reflections 2
3 Het nieuwe werken 2.0 meer volume respect/ego kennisdelen JERI betrouwbaar? begrijpbaar? waarde? toegang/vinden bedreiging zichtbaar als expert gebruiken weg geven? wie gaat dit misbruiken? extra werk? negatieve feedback? Personal motivation 6 3
4 Communicate personal benefit What is in for me? Less work Less effort Less stress Less Respected 7 Respect 8 4
5 Who is an expert? Who knows what? Experience Contribution Relevancy 9 Multi-profiles Expertise Interests Questions & problems Continuously changing 10 5
6 Personal value knowledge exposure new offerings strategic knowledge supplier P E I 11 Finding 12 6
7 80% is never used 42% need human answer 1 3 hours/day searching Don t know what is available Our mind/brain does not use text-search 13 JERI just enough relevant information, when where needed 14 7
8 Accept chaos & volume Inevitable 1 year publications in chemical domain requires 266 years of reading 15 Reuse 16 8
9 Sharing knowledge? Human Respect Sharing= speaking Re-use= listening 17 Promote re-use! Value is mainly created with re-use 3 levels 18 9
10 Engagement 15/06/2012 Value defines the effort Re-use Quality Strategic 19 Change & users innovators 1 proven project 10 proven projects obstructionists People and culture Convincing colleagues Mentality and change Most common error Habit current change improvement Try-out Limited application time Productivity New technology minimizes change Understanding Contact Awareness Time Change & communication copyright, all rights reserved, Hans Van Heghe 15/06/
11 Person behaviour Personal space accept re-use person Intimate zone Personal zone Social zone Public zone accept share copyright, all rights reserved, ICMS Group - Hans Van Heghe 15/06/
12 Sharing profiles sharing invisible sharing expert nonsharing invisible nonsharing expert copyright, all rights reserved, ICMS Group - Hans Van Heghe 15/06/ Weerstanden tot kennisdeling 12
13 Het nieuwe werken 2.0 kennisdelen meer volume toegang/vinden respect/ego JERI bedreiging zichtbaar als expert betrouwbaar? begrijpbaar? waarde? gebruiken weg geven? wie gaat dit misbruiken? extra werk? negatieve feedback? KPLO op basis van TiNK4u Toegankelijkheid, makkelijk vinden Automatisch identificeren van experten Zichtbaarheid en respect voor experten Automatisch capteren van antwoorden/oplossingen Experten helpen met up-to-date houden Notificaties van veranderingen in interesse domeinen 13
14 Search & Find Always on the top-right In your key applications AND/OR switch Your question Your different sources Improved relevancy percentage Automatic meta-filtering Find related experts DISCOVERY Automatic topic clustering TiNK.eu. All rights reserved. 15 June, answering = knowledge capturing experten uitnodigen 14
15 danku 15
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