Kantoor of Koffiebar. Alain Swolfs Market Unit Leader Banking & Insurance alain.swolfs@capgemini.com
|
|
- Julian Flynn
- 8 years ago
- Views:
Transcription
1 Kantoor of Koffiebar Alain Swolfs Market Unit Leader Banking & Insurance Bessenveldstraat Brussels, Belgium Mobile:+32 (0)
2 North America 10,384 UK & Ireland 8,766 France 22,535 Benelux 8,547 Nordic 4,145 Germany & Central Europe 10,596 Capgemini Group People s All of Europe Republic of Canada China United States Mexico Italy 2,872 Guatemala Colombia Brazil Chile Argentina India 56,006 Morocco South Africa Iberia 4,574 Saudi Arabia United Arab Emirates Japan India Taiwan Vietnam Singapore Malaysia Philippines Australia Group workforce: 143,643 Working offshore: 67,404 New Zealand Latin America 10,384 Morocco 1,102 Iberia 4,574 Middle East & Africa 62
3
4
5 Script voor vandaag Customer experience Index (CEI) 4 Kanalen 1 2 Bedreiging Winst 3 5 Toekomst Vandaag zijn er of 463 minder bankkantoren dan in 2009 De vraag is welke functies van een bank, Google gaat overnemen. Date Scene Take
6
7 Onderscheiden The road to Loyal Customers Product Service Customer Experience Price Commodity Distinctive by value added services
8 Thought Leadership >> 0 >> 1 >> 2 >> 3 >> 4 >>
9 2015 Customer Experience Index (CEI) Dimensions of Capgemini s Customer Experience Index (CEI) Current, Depository Accounts & Payments Credit Cards Loans Mortgages Branch Internet Mobile Phone Social Media CEI Information Gathering Transacting Problem Resolution Account Status & History By analysing customer s experience across 80 different touch-points, Capgemini s CEI is among the most accurate measures of customer experience available.
10 2015 Customer Experience Index (CEI) North America Canada (78.9) U.S. (76.6) Latin America Argentina (76.8) Brazil (71.1) Mexico (76.4) Legend: Increase in CEI from 2013 Decrease in CEI from ,2 71,8 74,2 Customer Experience Index, by Country, Central Europe Middle East & Africa Saudi Arabia (67.9) South Africa (76.7) UAE (64.7) Western Europe Austria (76.2) Netherlands (73.4) Belgium (69.2) Norway (68.1) Denmark (69.5) Portugal (73.6) Finland (74.5) Spain (73.7) France (69.6) Sweden (69.3) Germany (70.8) Switzerland (73.7) Italy (72.6) U.K. (73.9) Czech Republic (77.5) Poland (73.6) Russia (75.8) Turkey (76.1) Asia-Pacific Australia (76.4) China (69.7) Hong Kong (65.8) India (70.9) Japan (61.9) Singapore (71.4) Overall stagnating CEI with a marginal drop of 0.8 perc points to 72.7 in 2015
11 Belgie onder aan de ladder betreffende positieve klantenervaring Positive and Negative Customer Experience, by Country (%), Percentage Point Change from 2014 Negative CEI, 2015 Positive CEI, 2015 Percentage Point Change from France 16.1% Netherlands 56.3% Germany 15.2% Western Europe 49.9% Belgium 14.9% Germany 48.4% Netherlands 12.9% France 45.4% Western Europe 11.7% Belgium 45.4% 8.2 Source: Capgemini Financial Services Analysis, 2015; 2015 Retail Banking Voice of the Customer Survey, Capgemini Global Financial Services
12 Generation Y (18-34 jarigen) 206 Bones 207th Bone
13 Belgie en zijn generation Y Customer Experience Index for Gen Y customers vs. Others, by Region, ,0 Western Europe Belgium has the highest difference in the CEI levels of Gen Y and Other Customers Netherlands 75,0 70,6 68, ,2 Belgium 66,8 67,1 Others 70,4 Gen Y 73,0 Germany France The lower customer experience levels of Gen Y customers can be attributed to their higher expectations and banks need to put in higher efforts to impress upon these customers.
14 Gen Y, maakt een belangrijk deel uit van de Belgische bevolking Estimates of Percentage of Gen Y (18-34 years) of the Total Population of a Country 20 to 22% Percentage of Gen Y of the total population of the country <20% 20-22% 22-24% 24-26% 26-28% 28-30% 30+%
15 Kanaal voorkeur van de klant Branches Digital Channels
16 Channel Importance (%) >> 0 >> 1 >> 2 >> 3 >> 4 >> Gen Y drijft het mobile kanaal % Importance a vs Positive Experience b with Channel for Gen Y Customers and Others, Branch 80% Internet Internet Internet Internet Branch Branch 60% Branch Mobile 40% Mobile Mobile Mobile 20% 10% 20% 30% 40% 50% 60% Customers with positive experience with channel (%) Gen Y 2011 Gen Y 2014 Others 2011 Others 2014
17 Belgie kent een daling in gebruik van het internet kanaal in 2015 Changes in Channel Usage, by Country (Percentage Point), Increase in usage Decrease in usage Branch Internet Mobile Social Media Western Europe 3.8pp 5.0pp 8.6pp 1.2pp Belgium 5.1pp (0.4pp) 12.3pp 4.6pp France 7.4pp 11.4pp 12.5pp 6.3pp Germany 6.3pp 3.1pp 3.9pp 3.8pp Note: Source: Netherlands 5.1pp 11.4pp 7.6pp Numbers represent percentage point change in channel usage from last year Capgemini Financial Services Analysis, 2015; 2015 Retail Banking Voice of the Customer Survey, Capgemini Global Financial Services 4.4pp
18 Respondents (%) >> 0 >> 1 >> 2 >> 3 >> 4 >> Respondents (%) Gen Y klanten bepalen het gebruik van het mobile kanaal Channels Customers Used in Belgium, by Lifecycle Stage(%), 2015 Gen Y Others 2.6% 9.2% 2.9% 3.6% 14.1% 17.0% 35.8% 47.7% 34.3% 28.7% 30.6% 37.6% 15.5% 16.6% 49.9% 35.5% 10.4% 3.2% 2.8% 10.8% 13.3% 37.6% 35.5% 1.4% 2.4% 5.1% 9.2% 37.7% 45.6% 3.2% Research Branch Internet Mobile Phone Social Media Research Branch Internet Mobile Phone Social Media Branch usage is clearly higher for others age groups, however, for the research purpose usage of internet channel is almost same across all age groups. Note: Source: Question asked, Where did you first hear about the product?, Where did you research/get advice about the product?, and Where did you apply for this product? Capgemini Financial Services Analysis, 2015; 2015 Retail Banking Voice of the Customer Survey, Capgemini Global Financial Services
19 De Impact van klanten gedrag op de winstgevendheid >> 0 >> 1 >> 2 >> 3 >> 4 >>
20 Bijna alle landen tonen een achteruitgang in winstgevend klanten gedrag Changes in Profitable Customer Behaviors, by Country (Percentage Point), Likelihood Unlikelihood Stay Refer Buy Western Europe (1.3pp) 3.6pp (3.8pp) 9.7pp (17.2pp) 25.7pp Belgium (6.7pp) 5.5pp (13.3pp) 11.3pp (20.8pp) 26.5pp France (6.0pp) 5.1pp (12.5pp) 13.7pp (22.2pp) 30.5pp Germany 3.4pp 4.4pp 9.2pp 8.2pp (12.9pp) 20.3pp Netherlands (7.8pp) 4.2pp (6.8pp) 8.1pp (16.7pp) 41.2pp
21 De complexiteit van het product bepaalt de keuze van de bank Share of Products Held with the Primary Bank, by Country (%), 2015 Share >60% Share 50-60% Current Accounts Credit Cards Loans Mortgages Share <50% Western Europe 71.9% 60.6% 55.4% 47.8% Belgium 69.7% 52.3% 44.0% 49.1% France 72.9% 61.3% 64.4% 55.0% Germany 71.6% 55.6% 51.7% 55.8% Netherlands 64.6% 42.6% 39.0% 40.0% Source: Capgemini Financial Services Analysis, 2015; 2015 Retail Banking Voice of the Customer Survey, Capgemini Global Financial Services
22 De bedreiging One Stop Shops Banking Options
23 BANK 3.0 Brett King Why Banking is no longer somewhere you GO, But Something you DO
24 Meer en meer niet traditionele spelers doen hun intrede Disintermediation of Banks across the Customer Value Chain
25 Totaal ervaring Inside Out Paradigma Shift Outside In Single Channel Single Channel Multi Channel Cross Channel All Channel experience Customers experience single touchpoint Banks have a single type of touchpoint Multi Channel Cross Channel All Channel experience Customer sees multiple touch points independently Channels are functional & technical silo s. Customer sees multiple touch points as part of the same brand. Single view but banks operate in functional silo s Customer experience a brand, not a channel within a brand ATM Online Banking Call Centre Internet Banking Mobile Banking Video Banking Virtual Banking ? 201?
26 Klant is koning Enriching Experience throughout the Entire Customer Journey
27 Level of Digitization High Low >> 0 >> 1 >> 2 >> 3 >> 4 >> Vier typen van Bankkantoren ₓ The Digital Pod ₓ The Pharmacy ₓ The Shop ₓ The Lounge Source: Low Future of Bank Branches, April 2013, Capgemini Consulting Level of Online / Offline Coordination Achieved High
28 Branch Format The Digital Pod Level of Customer Intimacy Level of Advice Complexity Digital Pod : Gericht op een vooruitstrevende en overweldigende digital experience
29 Pharmacy : Zeer goede coordinatie tussen kanalen, zowel fysiek als digitaal Branch Format The Pharmacy Level of Customer Intimacy Level of Advice Complexity
30 Branch Format The Shop Level of Customer Intimacy Level of Advice Complexity Shop : Ideaal voor studenten, nieuwe en bestaande klanten met standaard behoeften
31 Branch Format The Lounge Level of Customer Intimacy Level of Advice Complexity Lounge : Vooral gericht op het bouwen van duurzame relaties met klanten
32 JA... DIT IS EEN BANKKANTOOR
33 May The Force Be With You
World Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
More informationSlim Werken Slim Reizen De medewerker centraal
Slim Werken Slim Reizen De medewerker centraal Annelies Hermens November 2013 Onderwerpen Over Capgemini De medewerker centraal Slim Werken Slim Reizen Slim werken in de praktijk Slim Reizen in de praktijk
More informationForeign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More informationBT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
More informationReporting practices for domestic and total debt securities
Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on
More informationWat verwacht de hybride consument van de verschillende distributiesystemen? Jan Verlinden Insurance Leader Belgium Capgemini
Wat verwacht de hybride consument van de verschillende distributiesystemen? Jan Verlinden Insurance Leader Belgium Capgemini Each Year, Capgemini and Efma Publish Insights on the Insurance Sector Through
More informationMAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO
MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),
More informationSTATE OF GLOBAL E-COMMERCE REPORT (Preview) February 2013
STATE OF GLOBAL E-COMMERCE REPORT (Preview) February 2013 THE E-COMMERCE REPORT WHAT IS THE E-COMMERCE REPORT? It is an annual investigation into the global uptake and impact of e- commerce. The report
More informationAgenda. Company Platform Customers Partners Competitive Analysis
KidoZen Overview Agenda Company Platform Customers Partners Competitive Analysis Our Vision Power the backend of the post- web enterprise Key Challenges of the Mobile Enterprise Enterprise systems integration
More informationConnected Life. Connected Life TNS
2016 Exploring how connectivity is changing the lives of consumers across the planet; representing 90% of the online population 50 markets 60,500 consumers 2 The sample profile of regular weekly internet
More informationGlobal Effective Tax Rates
www.pwc.com/us/nes Global s Global s April 14, 2011 This document has been prepared pursuant to an engagement between PwC and its Client. As to all other parties, it is for general information purposes
More informationYTD 2015-27 CS AWARDS IN AMERICAS
YTD 2015-27 CS AWARDS IN AMERICAS Argentina Bolivia Brazil Frontline Customer Service Team of the Year, All Industries (Bronze) Customer Service Department of the Year, Airlines, Distribution & Transportation
More informationHow To Get A New Phone System For Your Business
Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not
More informationThe big pay turnaround: Eurozone recovering, emerging markets falter in 2015
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in
More informationSupported Payment Methods
Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not only the major credit
More informationA Nielsen Report Global Trust in Advertising and Brand Messages. April 2012
A Nielsen Report Global Trust in Advertising and Brand Messages April 2012 CONSUMER TRUST IN EARNED ADVERTISING GROWS IN IMPORTANCE Earned media sources remain most credible Trust in traditional paid advertising
More informationConsolidated International Banking Statistics in Japan
Total (Transfer Consolidated cross-border claims in all currencies and local claims in non-local currencies Up to and including one year Maturities Over one year up to two years Over two years Public Sector
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More informationGLOBAL DATA CENTER SPACE 2013
2013 CENSUS REPORT: Global Data Center Space 2013 GLOBAL DATA CENTER SPACE 2013 Top 3 data center markets account for almost half of all global data center space. In spite of a slowdown in the amount of
More informationSupported Payment Methods
Sell Globally in a Snap Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not
More informationRegion Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155
Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another
More informationBrochure More information from http://www.researchandmarkets.com/reports/1339929/
Brochure More information from http://www.researchandmarkets.com/reports/1339929/ The 2011 World Forecasts of Machine Tools That Remove Material by Laser or Light, Photon, Ultrasonic, Electro-Discharge,
More informationOCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology
OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction
More informationConsumer Credit Worldwide at year end 2012
Consumer Credit Worldwide at year end 2012 Introduction For the fifth consecutive year, Crédit Agricole Consumer Finance has published the Consumer Credit Overview, its yearly report on the international
More information2015 Growth in data center employment continues but the workforce is changing
Published in Conjunction with MARKET BRIEFING GLOBAL DATA CENTER EMPLOYMENT 2015 2015 Growth in data center employment continues but the workforce is changing Globally, the number of people working in
More informationCMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update
CMMI for SCAMPI SM Class A 2011 End-Year Update Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 1 Outline Introduction Current Status Community Trends Organizational Trends
More information2015 Country RepTrak The World s Most Reputable Countries
2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.
More informationCredit & Debit Card Payments. Factsheet
Credit & Debit Card Payments Factsheet Contents 1. Card Types... 2 2. Supported countries... 2 3. First Funding via Credit / Debit Card... 3 4. Transaction Currencies... 4 5. Currency Conversion... 4 6.
More information2013 GLOBAL PERFORMANCE MANAGEMENT SURVEY REPORT
2013 GLOBAL PERFORMANCE MANAGEMENT SURVEY REPORT Executive Summary contents Overview Key Findings: Critical Drivers of Performance Management Success Industry Insights Regional and Country Insights Participant
More informationDSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace
DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international
More informationSchedule R Teleconferencing Service
Schedule R Teleconferencing Service 11-X-21415 Telecommunication Equipment & Services Hosted Telecommunications Services/Applications Teleconferencing Service Section 3.4.4 AT&T Audio Teleconferencing
More informationGlobal Alternative Online Payment Methods: First Half 2015
Brochure More information from http://www.researchandmarkets.com/reports/3378010/ Global Alternative Online Payment Methods: First Half 2015 Description: An important trend in the global online payment
More informationSunGard Best Practice Guide
SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452
More information2012 Country RepTrak Topline Report
2012 Country RepTrak Topline Report The World s View on Countries: An Online Study of the Reputation of 50 Countries RepTrak is a registered trademark of Reputation Institute. Global Reputation Knowledge
More informationGLOBAL DATA CENTER INVESTMENT 2013
2013 CENSUS REPORT: Global Data Center Investment 2013 GLOBAL DATA CENTER INVESTMENT 2013 2013 - Healthy Growth in Data Center Investment Globally Globally, the data center industry has continued to maintain
More informationDIR Contract #DIR-TSO-2610 Amendment #1 Appendix C Price Index
CONFERENCING SERVICES Customer Price Price per minute/hour/mont h etc. Comment Audio Conferencing Operator Assisted Dial-Out $0.1530 Per Minute OADI Toll-Free Dial-In (Operator Assisted) $0.0816 Per Minute
More informationTriple-play subscriptions to rocket to 400 mil.
Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according
More informationThe Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *
The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around
More informationJuly 2012 Decoding Global Investment Attitudes
July 2012 Decoding Global Investment Attitudes Investment decisions and matters of personal wealth vary by gender, age and geographic region Globally, men are 36% more active than women with investments
More informationHAS BRAZIL REALLY TAKEN OFF? BRAZIL LONG-RUN ECONOMIC GROWTH AND CONVERGENCE
HAS BRAZIL REALLY TAKEN OFF? BRAZIL LONG-RUN ECONOMIC GROWTH AND CONVERGENCE COUNTRY PROFILE: A COUNTRY IN TRANSFORMATION POLICY RECOMENDATIONS COUNTRY PROFILE Brazilian Equivalent Population in The World
More informationSUPPLEMENTAL EXECUTIVE RETIREMENT PLANS IN CANADA
HEALTH WEALTH CAREER SUPPLEMENTAL EXECUTIVE RETIREMENT PLANS IN CANADA KEY FINDINGS FROM THE MERCER SERP DATABASE (2014 UPDATE) APRIL 2015 b CONTENTS 1. Introduction...2 2. Highlights of the Mercer SERP
More informationI can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry
1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,
More informationHybrid Wide-Area Network Application-centric, agile and end-to-end
Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically
More informationTHE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION
CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY
More informationBrochure More information from http://www.researchandmarkets.com/reports/3278449/
Brochure More information from http://www.researchandmarkets.com/reports/3278449/ The 2016 World Forecasts of Hand-Operated Date, Sealing, or Numbering Stamps; Devices for Printing or Embossing Labels;
More informationDigital vs Traditional Media Consumption
Digital vs Traditional Media Consumption Summary Comparing time spent on traditional and digital media at a global level as well as analyzing behaviors between countries and across the age groups GWI Q3
More informationCanada GO 2535 TM World Traveller's edition Maps of North America (Canada, US, Mexico), Western and Central Europe (including Russia) CAD 349,95
Local products may have different maps, prices and products available. Please see below list for local information, prices in local currency and availability of services. An European device will have working
More informationSenate Committee: Education and Employment. QUESTION ON NOTICE Budget Estimates 2015-2016
Senate Committee: Education and Employment QUESTION ON NOTICE Budget Estimates 2015-2016 Outcome: Higher Education Research and International Department of Education and Training Question No. SQ15-000549
More informationGlobal AML Resource Map Over 2000 AML professionals
www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain
More informationGlobal Dialing Comment. Telephone Type. AT&T Direct Number. Access Type. Dial-In Number. Country. Albania Toll-Free 00-800-0010 888-426-6840
Below is a list of Global Access Numbers, in order by country. If a Country has an AT&T Direct Number, the audio conference requires two-stage dialing. First, dial the AT&T Direct Number. Second, dial
More informationConfiguring DHCP for ShoreTel IP Phones
Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation 3 Configuring DHCP for ShoreTel IP Phones The ShoreTel server provides the latest application software and configuration information
More informationVerdict Financial: Wealth Management. Data Collection and Forecasting Methodologies
Verdict Financial: Wealth Management Data Collection and Forecasting Methodologies April 2014 Contents Global Wealth Markets Methodology Methodology Methodology 2 Global Wealth Markets Section 1: Global
More informationGlobal Network Access International Access Rates
Global Network Access International Access Rates We know that you need to communicate with your partners, colleagues and customers around the world. We make every effort to understand the difficulties
More informationGLOBAL HRMONITOR NEW DIMENSIONS IN ONLINE HR INFORMATION TALENT HEALTH RETIREMENT INVESTMENTS
GLOBAL HRMONITOR NEW DIMENSIONS IN ONLINE HR INFORMATION TALENT HEALTH RETIREMENT INVESTMENTS DISCOVER MERCER S GLOBAL HRMONITOR ABOUT GLOBAL HRMONITOR Mercer s Global HRMonitor is a single-source, web-based
More informationOctober 2007. Trust in Advertising. a global Nielsen
October 2007 Trust in Advertising a global Nielsen consumer report Word-of-mouth the most powerful selling tool: Nielsen Survey Traditional Media Advertising Still More Credible Worldwide Than Ads on Search
More informationThe face of consistent global performance
Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls
More informationCISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)
DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture
More informationSTATISTICS FOR THE FURNITURE INDUSTRY AND TRADE
STATISTICS FOR THE FURNITURE INDUSTRY AND TRADE Möbel Zahlen Daten STATISTICS FOR THE FURNITURE INDUSTRY AND TRADE 01/36 Economical growth in the regions of the world-economy Changes of the gross domestic
More informationKnow the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.
Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer
More informationJuly 2015. Figure 1. 1 The index is set to 100 in 2000. House prices are deflated by country CPIs in most cases.
July 2015 Globally, house prices continue a slow recovery. The Global House Price Index, an equally weighted average of real house prices in nearly 60 countries, inched up slowly during the past two years
More informationE-Seminar. Financial Management Internet Business Solution Seminar
E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7
More informationReport on Government Information Requests
Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software
More informationContact Centre Integration Assessment
Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery
More informationAccuracy counts! SENSORS WITH ANALOG OUTPUT
Accuracy counts! SENSORS WITH ANALOG OUTPUT OTHER APPLICATIONS: KEY ADVANTAGES: Distance measurement Positioning Profile detection Deformation monitoring Vibration monitoring Process monitoring Detection
More informationMERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS
MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM www.imercer.com/cars Mercer
More informationU.S. Trade Overview, 2013
U.S. Trade Overview, 213 Stephanie Han & Natalie Soroka Trade and Economic Analysis Industry and Analysis Department of Commerce International Trade Administration October 214 Trade: A Vital Part of the
More informationCisco IOS Public-Key Infrastructure: Deployment Benefits and Features
Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,
More informationVodafone Traveller and Vodafone World
Vodafone Traveller and Vodafone World A. What Terms and Conditions Apply to my Vodafone Traveller and Vodafone World Product? (a) The terms and conditions that will apply to your Product or Products are:
More informationDoing Business in Australia and Hong Kong SAR, China
Doing Business in Australia and Hong Kong SAR, China Mikiko Imai Ollison Private Sector Development Specialist Nan Jiang Private Sector Development Specialist Washington, DC October 29, 2013 What does
More informationHow do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?
As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic
More informationInternational Call Services
International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443
More informationEMEA BENEFITS BENCHMARKING OFFERING
EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE
More informationUSAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE
USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE When we asked business executives about the importance of human capital
More informationGlobal Media Report. Global Industry Overview
Global Media Report 203 Global Industry Overview McKinsey & Company Global Media Report 203 McKinsey & Company s Global Media and Entertainment Practice Never before has an integrated view across the media
More informationCISCO METRO ETHERNET SERVICES AND SUPPORT
SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service
More informationFall 2015 International Student Enrollment
Fall 2015 International Student Enrollment Prepared by The Office of International Affairs Nova Southeastern University Nova Southeastern University International Student Statistics Fall 2015 International
More informationGlobal payments trends: Challenges amid rebounding revenues
34 McKinsey on Payments September 2013 Global payments trends: Challenges amid rebounding revenues Global payments revenue rebounded to $1.34 trillion in 2011, a steep increase from 2009 s $1.1 trillion.
More informationHealth Care Reform: The Question of Essential Benefits. The third report in Mercer s ongoing series of topical surveys on health reform
Health Care Reform: The Question of Essential Benefits The third report in Mercer s ongoing series of topical surveys on health reform Why a survey on essential benefits? Essential health benefits make
More informationVendor Query Portal VENDOR QUERY PORTAL In our continued endeavor to simplify our processes and pay Suppliers on time, A webbased Invoice and Payment tracking tool -Vendor Query Portal (VQP) is now available
More informationIOOF QuantPlus. International Equities Portfolio NZD. Quarterly update
IOOF QuantPlus NZD Quarterly update For the period ended 31 March 2016 Contents Overview 2 Portfolio at glance 3 Performance 4 Asset allocation 6 Overview At IOOF, we have been helping Australians secure
More informationAudio Conferencing Service Comprehensive Telecommunications Services Group Number 77017 Award Number 20268 Contract Number PS63110
Audio Conferencing Comprehensive Telecommunications s Number PS63110 Audio Conferencing, Function or Device Reservationless Conferencing Solution Setup Meeting Center Multimedia Minute - Self-, Automated
More informationINTERNATIONAL OVERVIEW John Wilkinson SVP Sales & Products
INTERNATIONAL OVERVIEW John Wilkinson SVP Sales & Products DE- C I X N G N L A U N C H E V E N T 2 Introduction XConnect provides secure, managed ENUM Registries and SIP based peering services to enable
More informationGLOBAL TRUST IN ADVERTISING AND BRAND MESSAGES
GLOBAL TRUST IN ADVERTISING AND BRAND MESSAGES SEPTEMBER 2013 Copyright 2013 The Nielsen Company 1 BELIEVABILITY IS KEY IN ADVERTISING EFFECTIVENESS RECOMMENDATIONS FROM FRIENDS AND FAMILY REMAIN MOST
More informationCisco Conference Connection
Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,
More informationDigital TV Research. http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample
Digital TV Research http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am -
More informationIFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx
IFS Applications for ELECTRONIC COMPONENTS xxxxxxxxxxxxx OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on
More informationTHE WORLD S LEADING CAR DESIGN MAGAZINE
THE WORLD S LEADING CAR DESIGN MAGAZINE DISTRIBUITED IN MORE THAN 60 COUNTRIES EUROPE: Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, United Kingdom, Greece, Ireland, Iceland, Italy, Latvia,
More informationBuilding a Global Internet Company: Driving Traffic to Your Site. Benjamin Edelman Harvard Business School
Building a Global Internet Company: Driving Traffic to Your Site Benjamin Edelman Harvard Business School Mumbai, India January 20, 2012 About me Assistant Professor, Harvard Business School Teaching:
More informationInternational Institute of Business Analysis. Salary Survey Report
International Institute of Business Analysis Salary Survey Report December 15, 2013 Introduction International Institute of Business Analysis (IIBA) is the independent, nonprofit, professional association
More informationMake the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION
Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards
More informationGfK PURCHASING POWER INTERNATIONAL
GfK PURCHASING POWER INTERNATIONAL 1 Agenda 1. Europe 3 2. Americas 45 3. Asia & Near East 54 4. Afrika 66 5. Australia 68 6. Overview of countries and available levels 70 2 2 EUROPE 4 GfK
More informationMotion Graphic Design Census. 10 hrs. motiongraphicdesigncensus.org. 9 hrs.
8 h 2010 Motion Graphic Design Census 10 hrs. motiongraphicdesigncensus.org 9 hrs. A Note on the Survey. First, let me apologize for the delay in getting this actually done and out to you. I bit off much
More informationThe VAT & Invoicing Requirements Update March 2012
The VAT & Invoicing Requirements Update March 2012 Indirect taxes are a massive potential expense. For buyers and sellers of goods and services, how invoices are prepared and processed can affect a company's
More information360 o View of. Global Immigration
360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked
More informationCNE Progress Chart (CNE Certification Requirements and Test Numbers) (updated 18 October 2000)
Novell Education CNE Progress Chart (CNE Certification Requirements and Test Numbers) (updated 18 October 2000) Prerequisite for all certifications In order to receive a Novell certification the candidate
More informationSulfuric Acid 2013 World Market Outlook and Forecast up to 2017
Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and
More informationGlobal Education Office University of New Mexico MSC06 3850, Mesa Vista Hall, Rm. 2120 Tel. 505 277 4032, Fax 505 277 1867, geo@unm.
Global Education Office University of New Mexico MSC06 3850, Mesa Vista Hall, Rm. 220 Tel. 505 277 4032, Fax 505 277 867, geo@unm.edu Report on International Students, Scholars and Study Abroad Programs
More informationLogix5000 Clock Update Tool V2.00.36. 12/13/2005 Copyright 2005 Rockwell Automation Inc., All Rights Reserved. 1
Logix5000 Clock Update Tool V2.00.36. 1 Overview Logix5000 Clock Update Tool 1. 1. What is is it? it? 2. 2. How will it it help me? 3. 3. How do do I I use it? it? 4. 4. When can I I get get it? it? 2
More information