IT Transformation Summit agenda Unleashing IT s competitive business potential

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1 IT Transformation Summit agenda Unleashing IT s competitive business potential Tuesday November 26 th British Museum, London 8.30 Registration and exhibition opens Host s opening remarks Fru Hazlitt, Managing Director of Commercial, Online & Interactive, ITV; former CEO at Gcap and Virgin Radio; and former Managing Director of Yahoo! UK & Ireland ALIGNING IT AND BUSINESS OBJECTIVE Strategic oversight: Aviva s global IT transformation programme A long history of mergers and acquisitions led to a complex and costly IT function at Aviva. This talk will show how the world s fifth-largest insurance group is simplifying and modernising its IT infrastructure. - What does a large-scale IT change programme entail and how do you go about it? - Step changes to rationalising and simplifying Aviva s IT by adopting a modern digital architecture - How Aviva is reducing IT revenue and driving significant capital expense cost savings of over 8m pa - What are the barriers of the IT transformation programme and how do you overcome them? Phil Pavitt, Global IT Transformation Director, Aviva (formerly CIO at HMRC and Transport for London) Cloud computing as transformational business enabler It s time to look beyond the hype and see where cloud technologies not only transform the delivery of IT services but also create new business opportunities, such as Mobile, Social and Big Data. As organisations are looking to reduce costs and increase efficiency there is a clear trend from ownership to utilisation of IT services. - Case study: private cloud at BNP Paribas - Case study: public cloud at News UK - Followed by panel debate: - Discussing latest cloud trends and new opportunities for your business: pay-as-you-go cloud services, CIS Cloud Integrated Storage, Hybrid cloud, next-generation CDNs - How to shift towards consumption based cloud computing in your enterprise - Content management in the cloud: what is possible and how to go about it - What is new in cloud security? Separating reality and rumour Tim Bullock, CIO, BNP Paribas Ian McDonald, Director of Engineering, News UK David Bennett, Head of IT, Thomson Snell & Passmore

2 Refreshment and networking Turning Big Data into Big Opportunities Companies are harnessing technologies such as social media and location-based services to reinvent the customer experience and capture market share and driving overall business value. Gain first-hand insight from industry leaders on successful Big Data analytics investments that work. - How to unlock the business value in your data? Discussing popular and innovative strategies - Identifying the barriers to strategic alignment, challenges and opportunities to Big Data and analytics for your business - How to develop the right capabilities for an effective information centric culture - Strategies for optimising your Big Data initiatives and creating the maximum business value - Exploring tools for more effective ways of classifying, storing, managing, analysing, archiving and reporting data, as well as self-service analytical tools Case study: Implementing an enterprise-wide business intelligence strategy European businesses are sitting on a gold mine of customer and operational data, allowing them to improve their customers experience, develop new products and enter new markets and better align resources for increased business performance. IT s contribution to a lean business is mainly via business intelligence (BI) and data mining, providing business systems the ability to capture data and report it back to the business. - BI analysis: how to move from strategy to best practice - Using unified business intelligence systems to get the most out of your data - Moving from business intelligence to Big Data by incorporating new kinds of data into the analysis - How to adapt to fast data by including real-time streams, queries and decisions INTEGRATED IT PLANNING PANEL: Green & lean IT: Sustainable IT budgeting and planning Technology expenses can be high, but they are also relatively small compared with their potential to boost the operating performance of the business. The panellists will look at strategies to transform IT budgets into a business value portfolio and discuss new approaches to technology acquisition in order to ensure a more agile approach to IT. - How to integrate business and IT planning and moving beyond the cost of IT - What game planning steps are necessary for an effective business-outcome-driven IT operating model? - Discovering opportunities to reduce IT costs through transparency and lean IT operations - What every CIO should know about IT procurement - Choosing the right vendor and IT system: gain independent information on the latest technology and how it can help grow your business - How to gain more value from your IT suppliers and improve your vendor management - Identifying the key areas for new investment and allocate your budget to deliver maximum value to the business - How to measure and benchmark the performance of your IT operating model? Andrew Hatton, Head of IT, Greenpeace David Wilde, CIO, Essex County Council

3 Technology innovations There are changes and updates in IT every day, creating a nightmare for CIOs as they try to stay up to speed with the latest developments in IT business strategy. This session summarises the key trends and technology innovations that no CIO or CEO can ignore. - Exploring new technologies and solutions to make your business more agile - Understanding mobile trends: how will the consumerisation of mobile working evolve in the next 5-10 years? And what does this mean for your business? - In the age of virtualisation, is the concept of the server becoming obsolete? Should you change your strategy to stay competitive? - Using technology to enter new markets: how is IT helping against traditional and new competitors? - Achieving compatibility: how to integrate new technologies with your existing IT infrastructure to optimise your resources - How to translate your business strategy into IT investment decisions that drive enterprise change Networking lunch BREAKOUT SESSIONS Pre-registration is recommended. Workshop: leadership techniques for IT professionals This interactive session is designed for IT professionals with direct reports or charged with leading project teams. Our experienced business coach provides hands-on advice on effectively coaching, empowering and leading individuals and teams to higher levels of performance Pete Wilkinson, Business Coach and author, IronMan Attitute Analyst-led discussion: using enterprise architecture to drive business innovation and performance Round table discussions on: 1. Cloud computing: What is hype and where are real opportunities? Discussing latest trends and technology innovations and exchanging experiences so far. 2. BYOD: Managing and controlling a three-device scenario involving laptops, smartphones and tablets. Lessons learned: what has worked and what didn t when developing an enterprise-wide mobile strategy. 3. Big Data: Exploring the latest Big Data and Fast Data capabilities that help businesses to improve their products and services and exceed their customers expectations. Discussing the future of enterprise content management. 4. IT control & security: What are the information governance and data quality implications of Big Data, cloud and the digital disruption? Discussing best practice approaches to dealing with BYOD and shadow IT. Shoppers tables: transforming IT infrastructure with new solutions: cloud, mobile/ BYOD separating hype from reality! Malcolm Whitehouse, Interim CIO, Help for Heroes DIGITAL STRATEGY

4 How to develop a customer-focused IT strategy A majority of today s organisational transformations are driven by changing customer behaviour and the need to further develop internal data analytics in order to stay competitive in today s economic situation. Hear first-hand how the Telegraph Media Group has changed its IT infrastructure to drive production innovation, improve customer experience and contribute to business values all in a financially challenging and shrinking sector. - Learning from the Telegraph s IT journey - how your IT function can help improve your overall customer experience and product innovation - How to streamline and integrate your business operations while maximising customer value - Creating an agile and cost effective IT strategy by managing systems and services as processes - Exploring the value of real-time data analytics to drive product innovation and quality Toby Wright, CTO, Telegraph Media Group IT governance and security considerations Security and governance concerns are often the main reason preventing companies from starting or finishing cloud, mobile and big data projects. This session addresses those concerns and potential solutions. - How to choose the right information security strategy to support the business and IT transformation - Benchmarking your mobile and data protection policies against industry best practice - Developing an effective reporting system for cyber threats - How to successfully integrate IT security and risk management into the business Refreshment and networking INDUSTRY BEST PRACTICE Case studies: How have companies reformed their IT structure? This session puts CIOs of organisations at the forefront who have applied lean to their own operations to reduce waste and improve efficiency. Hear three case studies from different industry sectors and backgrounds. 1. Overhaul and simplification of the IT landscape at Philips How to approach a complete re-design while getting everyone on board? Increasing visibility through system and process mapping Learning how Philips have decommissioned their legacy systems and drastically reduced IT costs How to ensure your IT investments have compelling business cases Embedding IT fully in your end-to-end business processes and laying the foundation for a lean and connected company Joseph Norton, Deputy CIO, Head of IT Infrastructure & Operations, Philips 2. IT Transformation at an internationally operating SME Anthony Hayes, Head of Business Solutions, IT Transformation, International Personal Finance 3. Public sector ICT transformation: Repositioning IT within the organisation CULTURE & TALENT

5 PANEL: Cultural change and end-user involvement With such a high level of dependency of IT across an extremely broad spectrum, it is easy to overlook one important factor of its success people. - How and why is the CIO role changing? Is technology changing the CIO role or is just the job content evolving? - Do you need a Chief Data Officer? How about a permanent Chief Transformation Officer? - How to manage your team to understand agile ways of working and the importance of communication and collaboration - What skills are required to transform your IT and organisation to be competitive on the global marketplace? - How to develop a culture of leadership in your IT department to ensure long term sustainability David McIlroy, Shared Support Services, Fife Council IT as innovator and creator of business value Kaveh Pourteymour, CIO, Global Refining & International Businesses, BP tbc Summary & closing remarks, followed by drinks reception