AGIMO and whole-of-government ICT Policy

Transcription

1 AGIMO and whole-of-government ICT Policy Overview DAMA Canberra July 2013 Meeting Brian Catto Andrew McGalliard James Woods ICT Policy Team AGIMO 1

2 Agenda Who are AGIMO? What is AGIMOs role? APS ICT Strategy Digital First updated National Digital Economy Strategy Cloud Computing Mobile Technology Big Data (and Open Data) 2

3 Who are AGIMO? 3

4 AGIMO role and foundation advice frameworks solutions principles guidance strategy policy case studies whole-of-government international standards models roadmaps reports standards communiqués Digital First Advancing Australia as a Digital Economy: An Update to the National Digital Economy Strategy APS ICT Strategy Secretaries ICT Governance Board (SIGB) Chief Information Officers Committee (CIOC) 4

5 AGIMO s role in ICT governance and policy national collaboration framework pws service delivery Solutions & Standards interoperability national standards framework shared services grants management govshare Web Advice & Policy intellectual property gov2.0 webguide domain names wcag2.0 accessibility open data style manual national transition strategy Governance & Coordination SIGB ICT awards CIOC CeBIT 5 nations international CJCIOC thought leaders governance ICT Policy open source software enterprise architecture reference models mobile emerging technology gatekeeper framework cloud computing identity management authentication IPv6 5

6 AGIMO s role in ICT skills and investment ICT Skills whole-of-government workforce planning graduates skills development apprenticeships mentoring skills framework entry-level programs cadetships ICT Investment Policy agency capability initiative strategic whole-of-government investment framework P3M3 benchmarking two pass reviews ICT Investment Support ICT services catalogue advice govt solution register organisational capability guidance communities of practice two-pass training 6

7 AGIMO s role APS ICT Strategy Online interaction Connected service delivery ICT investment framework Skills and capability Operational efficiency ($1B) Improved agency capability Whole-of-govt approaches Coordinated procurement Benchmarking Declaration of open govt Online engagement APS use of social media Open public sector info Using ICT to increase public sector and national productivity by: Enabling better service delivery Improving the efficiency of government operations Supporting open engagement to better inform decisions Using ICT to address today s challenges Public expectations Influenced by innovative digital private sector services, broadband availability, smartphone take-up, social media and blogs Productivity performance Global economic impacts, increasing global competition, reduced resource demand, demographic changes, environmental constraints Technology advances Mobile, NBN, cloud computing, virtualisation, big data analytics and other emerging technologies Agencies pressures Meeting outcomes and expectations, funding challenges, efficiency dividends, organisational change, and achieving ICT delivery targets 7

8 ICT and Productivity ICT contributes directly and indirectly to national productivity Deloitte Access Economics: Internet contributed $50 billion to Australia s gross domestic product in OECD : Between 1985 and 2006, ICT capital investment contributed an estimated 17.5 per cent of total Australian gross domestic product growth. Telstra Productivity Index 2013 Leading future priorities for Australian organisations 75% Improving productivity 8

9 APS ICT Strategy: strategic priorities and actions Deliver better services Building capacity Improve use of technology capability Integrate technology with policy development and delivery Improve government program delivery capability Develop ICT workforce skills and use Improve efficiency of government operations Investing optimally Improve investment governance and information Ensure whole-of-government ICT investment Extend coordinated ICT procurement Share computing resources and services Engage openly Creating knowledge Build business intelligence Use location aware information Develop tools and platforms to analyse data Release public sector information Improving services Deliver simple and easy to use online services Delivery more personalised services Simplify government websites Increase the automation of services Encouraging innovation Open up ICT development to foster innovation Deliver new and better ICT enabled services Increase awareness and early take-up of new ICT Examine and adopt new and emerging technologies more rapidly Collaborating effectively Strengthen external collaboration networks Build collaboration capability across government sector Build the channels needed for government to collaborate 9

10 APS ICT Strategy: What the future will look like Deliver better services Stronger ICT capability Streamlined services Improve efficiency Optimised ICT investment Innovative solutions Engage openly Better informed policies and services More effective collaboration 10

11 Advancing Australia as a Digital Economy Announced by then Prime Minister Julia Gillard in October Originally referred to as the Digital Economy White Paper Became an update on the National Digital Economy Strategy (2011). Developed by DBCDE with input from PM&C, DoFD, AGD, other agencies and industry Covers the whole Australian economy with a vision to

12 Digital First Digital First - Aspects of the updated NDES that refer to government: By 2020, four out of five Australians will choose to engage with the Government through the internet or other types of online service Agencies will: commit to using Digital Channels as their main form of service delivery commit to the milestones in the Digital First roadmap implement end-to-end online processing for government services, with a single authentication process by the end of

13 Digital First Principles Design online services for the end user Business Process Redesign Design with Integration in Mind 13

14 Digital First implementation and roadmap 14

15 Cloud Computing Cloud Computing Strategic Direction Paper released April 2011 Series of Better Practice Guides released over the next 12 months providing guidance on: Privacy {written in conjunction with OAIC} Security {DSD guidance} Records Management {NAA guidance} Legal Issues {written in conjunction with AGS} Financial Considerations Governance Guide to Implementation 15

16 Cloud Computing What is Cloud Computing? AGIMO adopted the NIST (National Institute of Standards & Technology) definition, which can be summarised as: Cloud computing is an ICT sourcing and delivery model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g. networks, servers, storage, applications and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. 16

17 Cloud Computing Key Attributes: On demand self service Broad network access Resource pooling Rapid elasticity Measured service 17

18 National Cloud Computing Strategy Image: 18

19 National Cloud Computing Strategy - Goals 19

20 Maximising the value of cloud computing in government The Australian Government will be a leader in the use of cloud services Key Actions : Agencies required to consider cloud services for new ICT procurements. Agencies will use public cloud services for testing and development. Agencies will transition public facing websites to public cloud hosting at natural ICT refreshment points. DBCDE and AGIMO will establish information sharing initiatives and a repository of case studies, better practices risk approaches and practical lessons. Regularly review and update policies to ensure strong alignment with Government priorities and legislative requirements, market movements and advances in technology and technical standards. 20

21 Offshoring On July , the Attorney-General s Department released the: Australian Government Policy and Risk management guidelines for the storage and processing of Australian Government information in outsourced or offshore ICT arrangements 21

22 Offshoring ICT Arrangement Offshore and Outsourced - Domestically hosted (onshore) public cloud Outsourced Domestically hosted (onshore) private, internal or community cloud Unclassified information that is publicly available Agencies can enter into these arrangements following a risk assessment. The handling, storage, transmission, transportation and disposal of information in these arrangements should be done in accordance with the Australian Government Information security management protocol. Other unclassified information that is not publicly available Agencies can enter into these arrangements following a risk assessment. Agency heads must also document that they have calculated and accept the associated security risks as per the guidelines developed by the Attorney- General s Department. All information requiring privacy protections Agencies cannot enter into these arrangements, unless: 1) relevant portfolio Minister agrees that sufficient technological or other measures have been implemented to mitigate the risk of unauthorised access, and 2) there has been consultation with, and agreement from, the Minister responsible for privacy and the security of Government information (the Attorney-General). Agencies can enter into these arrangements following a risk assessment. The handling, storage, transmission, transportation and disposal of information in these arrangements should be done in accordance with the Australian Government Information security management protocol. Security classified information These guidelines do not focus on the controls for Australian Government security classified information which are detailed in the Australian Government Information security management protocol and Information Sec urity Manual 22

23 Mobile Technology 23

24 The Mobile Imperative Smartphones are ubiquitous Used by 8.67m Australians at May 2012 Tablet sales growing rapidly AU/NZ sales increased 147% over year for 1Q2013 To reach 70% of Australians by 2017 Sources: ACMA, January 2013 & IDC, June 2013 Smartphone Penetration Singapore 90% Hong Kong 61% Australia 47% New Zealand 42% UK 40% US 35% Canada 30% Source: Tomi Ahonen Consulting Analysis, December 2011 Estimated $11.8B productivity benefit over 2012 to 2025 Source: Delloitte Access Economics, February

25 APS Mobile Roadmap Consistent approach across Government Spans outward-facing service delivery and workplace practices Two year action plan for AGIMO and agencies: develop appropriate mobile-friendly customer-facing services effectively employ mobile technology establish policies, standards and practices to assist the efficient adoption of mobile solutions Collaborative approach Communities of practice and knowledge sharing Build on mature policy and guidance Open APIs for third-party developers 25

26 APS apps 26

27 Big data 27

28 Big data the government context Deliver streamlined, personalised services to the public Understand patterns and trends to support policy development and decision-making Predictive analytics for improved program management Emergency preparedness & response Manage risk, compliance & fraud Trust, privacy and security Governance Information management & sharing Technology & the cloud Education and skills 28

29 Big data strategy Big Data Working Group Data Analytics Centre of Excellence B I G D A T A S T R A T E G Y Benefits Vision Principles Actions 29

30 Big data strategy - key messages V I S I O N P R I N C I P L E S A C T I O N S Enhanced services New services and business partnership opportunities Improved policy development Protection of privacy Leveraging Government s investment in ICT Data is a national asset Privacy by design Data integrity and the transparency of process Skills, resources and capabilities will be shared Collaboration with industry and academia Enhancing open data Develop better practice guidance Identify and report on barriers to adoption of big data analytics Enhance skills and experience in big data analysis initiation and support of pilot projects Develop guide to responsible data analytics Develop guidance to enable agencies to create information asset registers Monitor technical advances 30

31 Questions or feedback? Call: Brian Catto Andrew McGalliard James Woods