Analyst Biography Symposium Presentations Example Issues He Can Assist With

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1 Neil Chandler BI & Analytics Neil focuses on business intelligence, analytics and performance management. This includes writing about and advising organisations about market trends, vendors, service providers and best practices. Neil has a leading position in driving Gartner's research into performance management incorporating metrics, scorecards, strategy management and corporate performance management. o Ten Changes to Maximise the Impact of Your BI Strategy o Business Intelligence, Analytics and Performance Market Trends and Dynamics o Financial Analytics How to Make the Finance Team Your New Best Friend o Scope of CPM, BI and performance management, and which technologies or service providers to use o How to implement solutions, and what strategies should be adopted o Which measures and metrics should be used in dashboards and scorecards Linda Cohen Sourcing Linda leads the worldwide focus and development of Gartner's sourcing research, providing life cycle advice to clients procuring or delivering strategic sourcing services. Linda co-authored the book "Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility," published November 2005 by Harvard Business School Press. o Realising the Promise: Six Critical Steps to Successful Outsourcing o The CIO s Guide to Strategic Vendor o Living the Outsourced Life o Sourcing strategies and decisions o Outsourcing trends o Sourcing management and governance o Vendor management o Sourcing organisation Partha is part of Gartner's CIO and Executive o South Africa and the BRICS: o Business and IT Strategy Leadership research team. He is also the Opportunities and Challenges o Establishing and Managing Strategic regional research director, India, with o Customer Experience is the Next Partnerships responsibility for managing the India research Competitive Frontier o Business Value of IT agenda. His research areas cover areas of o Leveraging Global Shared Service strategic interest to CIOs and their direct o IT Measurement (ITScore) Competency Centres Creating Partha Iyengar reports, including business and IT strategy, o Dealing With the Board of Directors Competitive Edge CIO and Executive leveraging partnerships to drive business value, o Application Outsourcing Leadership business value of IT, IT measurement (ITScore), CIO leadership issues and the changing role of the CIO in a globalised world.

2 Johan is an enterprise application analyst o How Virtual Assistants will Change the o Multi-Channel Integration Strategies focusing on CRM and ERP and specialising in Face (Literally) of the Customer o Web Customer Service Web self-service channels, processes and Experience o Call Centre Services technologies. He focuses on contact centre o Exploiting Mobile for Excellent multichannels as well as on ERP Competency o ERP Support Customer Service Centres. As the Gartner lead analyst for Web o ERP Competency Centres Johan Jacobs customer service, Johan focuses on Web chat, ERP And CRM knowledge base for self-service, response management, virtual assistants, collaborative browsing and mobile communication for CRM service. John leads the group of analysts providing o Creating World Class IT Shared Services o What's the most appropriate governance research specific to the role of CIOs, including Overcoming the Hard Issues model for my enterprise? Gartner's Executive Programs members. With o Making the Role of the Public Sector o How do we align expectations of public sector his experience as a government CIO, he also CIO More Strategic - And more executives and the role of the CIO? writes research for government CIOs. John is Effective internationally renowned for his work in o IT Cost Optimisation: Avoiding Bad John Kost government information technology Choices CIO & Government management and procurement reform. He also provides analysis about government customer service and case management. Andy Kyte Applications Andy is a member of the Application Strategy and Governance team. With more than 25 years of experience in the applications arena, his research now concentrates on the challenges facing CIOs and business management teams in maximising the return on assets for the application portfolio. This involves developing an understanding of best practices in application strategy and application life cycle management, covering both packaged applications and application development. o The Executive Guide to Application o Applications Overhaul: Nine Critical Success Factors for Business Value o Judging Applications Project Success Demands a Long-Term Perspective o "We have to reduce the cost of running the applications - where do we start?" o "We have to eliminate 50% of the applications in the portfolio - how can we do this?" o "We have a huge problem with lots of legacy applications - how can we make progress?"

3 Jeffrey Mann Social Software & Collaboration Gartner Symposium/ITxpo Africa 2012 Analyst Areas of Coverage Jeffrey Mann is a research vice president for o Google and Apple: Disrupting o Best practices for social software and collaboration and social software at Gartner Microsoft and Others collaboration adoption Research. He focuses on social software, team o The Why and How of Social Media o Collaboration technology platform choices workspaces, the collaboration market, cloudbased collaboration platforms and user Policies o How to create a collaboration strategy adoption. o Top 10 Best Practices to Make Social and Collaboration Initiatives More Successful o How to talk with LOB managers and senior executives about collaboration o Building organisational and executive support for social software Alistair is in the Banking and Investment o Mobile Financial Services an o Mobile Financial Services Services client vertical. He advises clients on Ecosystem Develops o Innovation within the Financial Services sector key industry trends and developments across o An Emerging Trends Radar for Financial o Customer retention and acquisition strategies the areas of payment technologies and Services strategies, including mobile and NFC payments o Bank of the Future o Bank of the Future Why it Won t be and social commerce, customer retention and Apple, Google or Facebook Alistair Newton acquisition strategies, including social Banking & Investment networking, ATM technologies, mobile financial services and branch development, as well as broader issues of innovation within the financial services sector. Tina Nunno CIO Research Tina is in Gartner's CIO Research Group. She is responsible for conducting research aimed at helping CIOs and their organisations around the world improve their performance and contribution. She specialises in CIO-related management issues including working with the board of directors, executive communication strategies, change leadership and governance strategies. She also focuses on issues specific to women in technology. Tina's most recent research deals with navigating complex CIO decisions and sensitive organisational politics issues. o CIO Power Politics o What the Board and Senior Executives Really Want That They Aren t Telling their CIO o Machiavellian CIO 3.0: Love and War o Creating and Executing an Effective Governance Process o Working with the Board of Directors, including board presentation reviews o Navigating CIO political challenges and dynamics o Practical and strategic IT governance for CIOs o Best practices in CIO communications, executive presentation reviews o IT strategic planning

4 Daryl is Chief of Research for Cloud Computing o The Cloud Computing Scenario o Understanding and taking advantage of cloud and a Primary Analyst covering multiple Cloud o Managing Agile Processes computing. Topics, Business Process, SOA o Emerging Trends Radar Screen: The o Understanding/taking advantage of agility and web technologies. He manages the Gartner Business Impact of Societal, through business process mgmt. Fellows Program, which enables senior analysts Technology and Trends o Understanding the tools, technologies and the opportunity to explore new research ideas. Daryl Plummer architectures of SOA. He is also chief of research for emerging trends Cloud; BPM; EA; and interacts with clients on topics ranging o Explaining the business connection to cloud Emerging Trends from application development to enterprise computing, SOA and BPM. architecture. o Explaining emerging trends and technologies. John is in the information management team. o Building the Single View of the o How do I build a single view of the customer? His main research focus is master data Customer in an Increasingly Complex o How can I create a successful MDM program? management (MDM), with a special emphasis World o How can I create a winning MDM business on MDM for customer data and creating the o Gartner s 7 Building Blocks for Master case? "single view of the customer." He has served as Data The Right chair of Gartner's U.S. and EMEA MDM o What is happening in the MDM market? Program, Right First John Radcliffe Summits and was lead author of Gartner's Which vendors are winning and why? o Managing and Leveraging Big Data : MDM Seven Building Blocks of MDM. He analyses and o How should I create a governance and Challenges and Opportunities comments on the MDM market and helps organisational framework for MDM? clients achieve successful MDM programs. Neil provides Europe, the Middle East and o Data Centre Networking Enabling o Network Service Provider Vendor Selection Africa coverage of networking issues, and Vitualisation o Network Service Provider Contract focuses on LAN and WAN technologies, o Network Strategies for a Hybrid Cloud Negotiation equipment and vendors, as well as dataoriented carrier services. His coverage includes World o Network Equip. Vendor Selection (e.g., LAN o Debunking the Myth of the Single Switches, WAN Optimisation Gear) Ethernet and wireless LANs, IP VPNs MPLS and Vendor Network Neil Rickard application-fluent networking, as well as voice o Develop Network Architecture and Strategies Networking data convergence and network sourcing. o Develop Network Sourcing Strategies

5 Tom advises clients on security management o Road Stories: Lessons Learnt (and o What are the characteristics of successful, strategies, technologies, and trends, and is an Fingers Burnt) in IT Risk mature security programs? acknowledged authority on information Practice o What are the current best practices in security security policy design, security organisational architecture? dynamics, and security management processes. Tom Scholtz Security & Risk Leif-Olof Wallin Enterprise Mobility o Quo Vadis CISO? Developing a Realistic Information Security Strategy o Top Security Trends and Takeaways for 2012 and 2013 o How do effective organisations manage their business continuity planning? o What is the best organisation structure for security? o How can I improve my risk management practices? Leif-Olof Wallin advises enterprise clients on all o The Mobile Scenario: Understanding o Putting a BYOD strategy in place aspects of networking infrastructure and Mobile Trends Through 2017 o Technology and architecture selections in services. His research has a special focus on o How will the Consumerisation of mobile projects enterprise mobility where he pays special Mobile Work Evolve Through 2015 o Putting a mobile strategy in place attention to mobile applications infrastructure, o Context-Aware Computing Scenario: mobile security, remote access, mobile device o Price review/renegotiation of fixed and New Experiences, New Ecosystems management and enterprise sourcing of mobile mobile voice and data contracts applications. Colleen Young IT Service o Discuss trends and directions in the M2M ecosystem Colleen specialises in all aspects of IT o Creating an Effective Transformation o IT Service management. Her current research specifically Program: How to Blend Change o Business Innovation addresses IT service management, business Art and Science o Organisational Change innovation and organisational change o How to Scale the Enterprise IT Maturity management. o Potential Futures of the IT Organisation Path o The Sum is Greater than their Parts: How to Integrate Governance, EA, ITSM and PPM for Enhanced Business and IT