Service of medical equipments in hospitals

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1 Service of medical equipments in hospitals Dräger TGM GmbH Bernhard Schenk Lübeck, 30 th of November 2012

2 Dräger TGM GmbH Content Dräger MHS Device Management Reporting (KPI) Consulting 2

3 Dräger TGM GmbH Content Dräger MHS Device Management Reporting (KPI) Consulting 3

4 Dräger MHS Overview Germany Dräger MHS is market leader in Germany with approx. 140 customers In every hospital under contract we have competent on-site biomedical technicians We manage hospitals of all sizes and specialties We have the competence to service all kinds of medical devices Throughout Germany we manage approximately medical devices 4

technicians We manage hospitals of all sizes and specialties We have the competence to

5 Dräger MHS Portfolio Core Areas Consulting is an essential part to efficiently facilitate reliable medical devices Fullservice is a possible combination of mandatory technical / safety checks including repairs and medical device management 5

Fullservice is a possible combination of mandatory technical

6 Dräger MHS Portfolio Quality management system The quality management system of the Dräger MHS is certified by norms Ø DIN EN ISO 9001 Ø DIN EN ISO by the german technical supervision society (TÜV) Dräger has extensive and mandatory quality and environmental policies 6

ISO 9001 Ø DIN EN ISO 13485 by the german technical supervision

7 Dräger TGM GmbH Content Dräger MHS Device Management Reporting (KPI) Consulting 7

8 Device Management Medicinal devices Act (MPG) Intent of the European Norm 93/42/EWG Warranty of: safety ability and performance of medical devices ü to save patients, users and third parties ü to outline the responsibility of manufacturers, operators and users ü to observe the obligation for executive care 8

save patients, users and third parties ü to outline the responsibility of

9 Device Management Processes at Dräger MHS Definition A process describes an action, which has to be done at a certain event Benefits: Ü everyone knows what to do Ü operations are finished faster Ü higher availability of medical devices Ü clinic personal can use the devices Ü less devices necessary Ü saving of expenses 9

to do Ü operations are finished faster Ü higher availability of medical devices

10 Device Management Processes at Dräger MHS Centralized processes of MVS (Multi Vendor Service) medical device management spare part shop debitor contracting maintenance management reporting (eg. annual report) IT help desk Benefits: ü standardized processes ü consistent appearance towards the customer ü optimized purchase of spare parts (discounts, easy handling for technicians) ü effective assignment of staff 10

annual report) IT help desk Benefits: ü standardized processes ü consistent appearance towards the

11 Device Management Processes at Dräger MHS Internal processes stocktaking of medical devices organization of the local workshop - separate stocks for damaged and repaired devices - information desk for customers - well equipped workbenches - stock of spare parts documentation of the correspondence with the clinic management information to clinic personal, that all issues regarding the medical devices are exclusively handled by the local workshop In every workshop our technicians will find a complete printed handbook of all processes. 11

documentation of the correspondence with the clinic management information to clinic personal, that all issues regarding the medical

12 Device Management Processes at Dräger MHS Processes in the clinic order and delivery of medical devices starting up of medical devices register medical device documentation of personal instruction / user training documentation of all operations report of all incidents offending the intend of the EU norm scrapping of medical devices Every clinic gets an individualized quality manual, where all necessary information of each process is summarized. The involved persons, the used forms and a short description of each process are clearly laid out on one page. 12

offending the intend of the EU norm scrapping of medical devices Every clinic gets an individualized quality manual, where all necessary

13 Device Management Processes at Dräger MHS Process device information 13

14 Device Management Processes at Dräger MHS Process device information Data management system (MT-Data) 14

15 Device Management Processes at Dräger MHS Process of operations 15

16 Device Management Processes at Dräger MHS Process of operations Data management system (MT-Data) 16

17 Device Management Processes at Dräger MHS Repairs receipt by FAX or Mail 17

18 Device Management Processes at Dräger MHS Repairs receipt by online module incident repairs reciept controlling of repairs device available 18

19 Device Management Processes at Dräger MHS Repairs receipt by online module 19

20 Device Management Processes at Dräger MHS Repairs receipt by online module 20

21 Dräger TGM GmbH Content Dräger MHS Device Management Reporting (KPI) Consulting 21

22 Reporting (KPI) Key Performance Indicators a way of measuring the progress towards the set aims show what a situation is like or how it is changing immediately identify low performance Why do we analyze our operations? to give the clinic management a complete overview about their medical devices to create transparency about our operations and the accomplishment of the contract to the customer to identify and to correct deficits in our operations and processes to receive an overview about the costs and to work efficiently 22

23 Reporting (KPI) Age pattern of the medical devices 23

24 Reporting (KPI) Age pattern compared with the normative expected life 24

25 Reporting (KPI) Devices End of Service 25

26 Reporting (KPI) Total operations 26

27 Reporting (KPI) Ratio of service costs by manufacturers 27

28 Reporting (KPI) Availability of medical devices 28

29 Reporting (KPI) Inspection plan 29

30 Dräger TGM GmbH Content Dräger MHS Device Management Reporting (KPI) Consulting 30

31 Consulting Age pattern history 31

32 Consulting Necessity of investment 32

33 Consulting Necessity of investment by device group 33

34 Consulting Advantages of strategic investment Effect A: standard consumables handling easier digital documentation/ relevant for accounting Effect B: important for negotiations with manufacturers 34

35 Consulting From actual to nominal condition 35

36 Thank you for your attention!

QUALITY MANUAL. Version 2.6/August 2011. Printed copies are not subject to revision service.

QUALITY MANUAL. Version 2.6/August 2011. Printed copies are not subject to revision service. QUALITY MANUAL Version 2.6/August 2011. Printed copies are not subject to revision service. About Power Innovation The company Power Innovation Stromversorgungstechnik GmbH belongs to the leading developers