myagcs.com A window to clients data Allianz Global Corporate & Specialty

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Lenard Brown
10 years ago
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1 Allianz Global Corporate & Specialty myagcs.com A window to clients data

2 Creating a window In an increasingly global economy, multinational businesses have a growing need to access core insurance information across their risk portfolio this complements their own risk awareness and risk management approach. Allianz Global Corporate & Specialty is responding to this need by broadening its services to key clients myagcs.com is a customized online tool which provides access to Allianz International Insurance Solutions (IIS) and Allianz Risk Consulting (ARC) information. to clients core AGCS insurance data myagcs.com promotes full data transparency, allowing an insight on how we are implementing a client s International Insurance Program (IIP) and how their global risk consulting services are being comprehensively managed. When agreed with the clients, brokers can also have access to the clients information via the portal it is a tool whereby they can also conduct regular account monitoring and hence meet their own client service objectives. In this way, AGCS seeks to promote the tripartite nature of the insurance relationship a mutual understanding is critical to successful global relationships. 2

management approach. Allianz Global Corporate & Specialty is responding to this need by broadening its services to key clients myagcs.

3 Benefits of myagcs.com A one-stop shop for a variety of core insurance information. Greater clarity and control over international insurance data both at program and policy level. A tool for brokers to monitor clients data, complementing their own client service benchmarks. Enables better governance to support clients risk management. Increased transparency of AGCS towards clients and brokers, improving the collaboration between the parties. Future portal enhancements focused on customer service and adapted to client and broker needs. E-solutions are becoming the norm for the provision of client data and myagcs.com provides the platform from which clients and their brokers will be able to easily access reports, documents and information in real time and from one location. 3

Increased transparency of AGCS towards clients and brokers, improving the collaboration between the parties.

4 A dedicated platform for clients core insurance information International Insurance Solutions promoted and managed via increased data sharing myagcs.com is Allianz Global Corporate & Specialty s secure online client portal built to provide users with an array of risk management and global program reporting information, enabling multinationals to maintain better control and monitoring of their risk estate. As a one-entry point and single login platform, the portal allows clients and brokers to access key account data at any time and in any place. The portal is compliant with and adheres to the Allianz Group standards for information security, which are based on ISO The data provided is fully encrypted, which means it is even more secure than a standard data exchange. Access to the portal can be provided to client or broker users who are nominated by the client. 78% think digital transformation is critical 78% of organizations feel achieving digital transformation will become critical for company performance 1 79% feel concerned about risk data 79% of companies feel concerned about risk data quality and management 2 1 Source: Cap Gemini Consulting/ MIT Management Review Research Report 2013 Embracing Digital Technology 2 Source: Deloitte Global Risk Management Survey 2013, 8th edition Promoting strong risk and portfolio management through transparent and consistent data flow 4

maintain better control and monitoring of their risk estate.

5 Understanding customer needs Previously our technology focus was on the development of our internal systems to support our core global business model and to build the pillars for excellent client service. This focus has expanded however and we are now looking externally by using our chosen technology to offer customers an easy to use web-based portal and making information available to them. myagcs.com features currently available for clients and brokers include: Allianz International Insurance Solutions (IIS) Program Overview Reports and Program & Policy Summaries File attachment capabilities at both Program and Policy levels Allianz Risk Consulting (ARC) reports Location maps and location risk reports Recommendation tracking features and impairment notifications functionality The portal also offers user-friendly access to international insurance programs. Users can download their insurance data at their convenience and a document upload facility means that additional country level information can also be made available. For ARC, users can download reports at location and overall account level this supports better risk management and performance monitoring. 5

6 A comprehensive information store Easy to access International Insurance Program information myagcs.com offers a wide ranging Account Toolkit an array of online services to equip clients and brokers with the means to better identify and manage risk, to contact AGCS or to keep up to date with the latest industry or AGCS information. Regular refresh of data Up-to-date monitoring of agreed KPI s Dedicated contacts 6

the means to better identify and manage risk, to contact AGCS or to keep up to date with the latest

7 A comprehensive information store Easy to access International Insurance Program information Details of the AGCS Client Account Team are included in the portal. From Key Account Manager to Account Engineer and line of business Underwriters, there is always someone who can provide account assistance and advice. We also offer comprehensive online back-up for queries and feedback via our myagcs.com Support Team at: Continuous improvement of the AGCS business model is essential to improve our support to clients and brokers. For this reason, we are working to expand the range of services offered online via myagcs.com. The following are currently under review: Allianz IIS Claims information Global Catastrophe Risk data Further enhancements to the IIS and ARC data sets to ensure optimization of available data Global insurance market information AGCS strives to be more efficient and to deliver optimal product and service quality. We therefore welcome all client and broker feedback. You can address your questions / comments on myagcs.com or requests for information on accessing the portal to your nominated AGCS contact point or via our Support Team at: [email protected]. 7

We also offer comprehensive online back-up for queries and feedback via our myagcs.com Support Team at: myagcs@allianz.com. Continuous improvement of the AGCS business model is essential to improve our support to clients and brokers.

8 Copyright Allianz Global Corporate & Specialty SE. All rights reserved. The material contained in this publication is designed to provide general information only. While every effort has been made to ensure that the information provided is accurate, this information is provided without any representation or warranty of any kind about its accuracy and Allianz Global Corporate & Specialty cannot be held responsible for any mistakes or omissions.

While every effort has been made to ensure that the information provided is accurate, this information is provided

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