EMPOLIS SMART CLOUD. Customized Cloud Services Made in Germany

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1 EMPOLIS SMART CLOUD Customized Cloud Services Made in Germany

2 EMPOLIS SMART INFORMATION MANAGEMENT The right information, at the right time, to the right person, on the desired device With our unique portfolio of solutions, Empolis implements information management projects specifically designed to address the needs and challenges our customers face. EMPOLIS SMART CLOUD In addition to the traditional model of on-premise software licenses, we also provide Software as a Service (SaaS) for the full range of Empolis solutions. In utilizing the Empolis Smart Cloud, customers avoid the initial investment of license fees and efforts involved in creating their own IT infrastructure. And for a monthly fee, Empolis also maintains and operates the application, which is made available via the internet. All of the necessary application components the database, connection to third-party systems, sophisticated search processes, or specialized application logic are outsourced to the Empolis Smart Cloud and are run from Empolis data center. Empolis conforms exclusively to German laws and regulations and, thus, complies to the strict provisions that apply to all (customer) data required by German law. 2

3 BENEFITS Minimum in-house infrastructure (browser) Elimination of tedious tasks related to installation, operation and maintenance Go live in only a few days Full cost transparency Complete flexibility with Empolis hosted services in Germany Simpler up and downscaling QUICK & EASY Why wait? Get started! All you need is a browser on the desired end device, in order to use the desired application. Empolis ensures for operation and provides access to every SaaS customer to a dedicated, highly available environment that is encapsulated through virtualization and is redundantly designed. Thus, there is no need to purchase expensive hardware and software. This also eliminates expenditures on administration, operation, maintenance, etc., because it is handled automatically through the Empolis Smart Cloud. Start operations only a few days after signing the contract. Immediately save time and money. FLEXIBLE & TRANSPARENT A system that stretches to suit your needs Projects sometimes grow more quickly than expected. Computing capacity must grow accordingly. Not a problem, thanks to Empolis Smart Cloud s high-availability and highly scalable shared nothing architecture. The application is scalabe to meet your needs; in other words, computing capacity can be adjusted according to current requirements. Instead of purchasing more computers, all you need is a click of a button to boot the service (users, data sources, data volume, data sets, etc.). This also means that the Empolis Smart Cloud fulfills all requirements for high-performance big data processing. In addition, the Empolis Smart Cloud offers complete cost transparency at all times. The quality of our services is always transparent as well, as established in our service level agreement (SLA). The SLA defines parameters to evaluate service quality and describes agreed operational processes for maintaining or, as applicable, recovering service quality. The SLA ensures for transparent and trusting cooperation, as well as a high level of service quality in regards to the agreed services. 3

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5 Empolis is a member of the German Association for Data Protection and Data Security (GDD). Data protection, data security and compliant data processing should protect all involved parties against risks and yet, ensure for freedom and balance of information. These include legal obligations that apply to all companies and administrative organizations, regardless of size or industry. The German Association for Data Protection and Data Security (GDD) contributes to fulfilling compliancy toward these obligations. SAFE & RELIABLE Everyone talks about data security we deliver it Empolis has the highest standards when it comes to securing your data. This is why the Empolis Smart Cloud has integrated sophisticated, certified security and control mechanisms to offer you the greatest possible level of protection. Physical security is essential when IT is involved. For this reason, the Empolis Smart Cloud is exclusively operated in German computing centers classified as Tier 3 or Tier 4. Among many other aspects, this means that the building must be located away from flood or earthquake regions and must feature a building within a building design with two separate, self-contained Lampertz high-security rooms, certified under ECB-S. Building safety is provided by 24/7 security staff that must adhere to strict, monitored access rules. All requirements are fully met to ensure that the system conforms with an exceptionally high level of reliability and availability. We only use brand name servers with redundant power supplies, hard drives and NICs. Among other things, we use virtualization servers with n+1 redundancy, and the application level is designed with a highly available, highly scalable shared nothing architecture. Within the Empolis Smart Cloud, all availability and performance data are recorded for every level (network, hardware, hypervisor, operating system, applications) and all critical functions are monitored with the help of a two-stage system. Of course, this also includes an elaborate backup concept: daily incremental backup, weekly differential backup and a full backup every month, provide for ideal protection against data loss, with a retention period of 60 days. SECURITY AT THE HIGHEST POSSIBLE LEVEL German computing centers classified as Tier 3 or Tier 4 Two separate, self-contained Lampertz high-security rooms (certified under ECB-S) Security staff on site 24/7 Virtualization server with n+1 redundancy Highly available, highly scalable shared nothing architecture Proactive two-tiered monitoring Daily incremental backup Weekly differential backup Monthly full backup 60 day retention period 24/7 operation with the highest level of availability Firewall, VPN and IDP through redundant Juniper systems Access using VPC through IPSec Site2Site tunnel to activated resources All support cases and changes documented with ITILv3 compliancy 5

6 IMPRESSIVE FEATURES All Empolis solutions are also available as SaaS Full range of Empolis services Empolis Smart Cloud in German computing centers Empolis conforms exclusively to German laws and regulations and, thus, complies to the strict provisions that apply to all (customer) data required by German law Web Client access via secure internet connections No software to be installed on user premise Dedicated, virtual and redundant server environment for each customer State-of-the-art security technology for infrastructure and data Highest possible level of data security and system stability Ready for big data Incident management with ITILv3 compliancy Hotline and support EMPOLIS SOLUTIONS Empolis solutions help you optimize business-critical processes, drive innovations, work more efficiently and flexibly, make decisions in real time, and improve your company s added value. All Empolis solutions are available through the Empolis Smart Cloud: SMART CONTENT Smart Documentation Efficient technical documentation Smart Publishing Intelligent publishing across all channels SMART KNOWLEDGE Experience Management Systematic reuse and expansion of company knowledge Service Resolution Management Optimized knowledge delivery to the service organization for fast problem resolution Smart Diagnostics Efficient diagnosis of equipment malfunctions and repairs SMART INTELLIGENCE Competitive Intelligence Automated competitor monitoring Decision Intelligence Decision-making support with comprehensive knowledge 6 EMPOLIS SMART CLOUD Fast, flexible and secure

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8 Empolis provides solutions that enable companies and organizations to analyze, interpret and automatically process the rapidly growing amount of structured and unstructured data. They utilize their knowledge capital to improve enterprise-critical business processes enabling decision-makers, employees and customers to reliably receive precise and relevant information, situation-appropriate and task-relevant, for faster and better decisions. Customer satisfaction is Empolis top priority. For this reason, the system fulfills the DIN EN ISO 9001:2008 standards and is certified accordingly. Empolis Information Management GmbH Europaallee Kaiserslautern Germany Phone Fax Empolis Information Management GmbH