Parts Spare parts management Special stock agreement Service kits Upgrading components. Upgrading components Retrofitting

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1 Loccioni Industry Mantaining your values

2 Loccioni Industry team takes care of your systems since the testing phase inside our laboratories. Quality control and efficiency measuring is a strategic factor for a manufacturing company and our mission is to guarantee the investment through organized, preventive and predictive interventions, thus continuously improving the value of installations and providing a customized training. Loccioni Industry guarantees a fast and efficient service, thanks to a dedicated network, with its headquarters in Italy, it subsidiary offices in USA, Germany and China and service partners situated in other Countries of activity.

3 Customers are not all the same. Needs are not the same for everybody. Loccioni Industry, as a technological atelier, tailors the services offered in customized programs, designed step by step with you, to walk together towards the same future. Training In house On site Video on demand Parts Spare parts management Special stock agreement Service kits Upgrading components Efficiency management Maintenance advanced management Revamping Retrofitting Upgrading components Retrofitting Support Resident engineer Remote software support Local partners Analysis Thermographic predictive Remote software predictive Videoconference video&voice Service Ordinary maintenance Extraordinary maintenance Calibration In house repairs

4 The quality of service is a path. And it always starts from the quality of listening. Help Desk Advanced collects your requests organizing assistance teams, planning the activities and defining the costs. Help desk requests and technical assistance activities are automatically stored so to recall all past interventions and provide a complete report of the whole activities. Help Desk Advanced Direct line Direct mail [email protected] Weekdays a.m._ p.m. 24/7 available on agreement Loccioni Industry Help Desk service is your channel for: reporting malfunctioning receiving real time technical assistance over the phone activating on site assistance requiring information and details on our products, solutions and services

5 Training In house On site Video on demand

6 Sharing knowledge for a faster solution, thus reducing action times and therefore management costs. For this reason Loccioni Industry provides different training programs dedicated to maintenance operators, systems managers and licensed operators, quality and metrology. In this way systems keep on vibrating over the time, enhanced by your energy and intelligence. In house at Loccionifacilities and laboratories. On site at external facilities or at your laboratories. Video on demand Training sessions are recorded and elaborated to create multimedia videos to be watched when necessary. Training In house On site Video on demand

7 Parts Spare parts management Special stock agreement Service kits Upgrading components

8 The value of a system is also linked to the time needed to manage it. Knowing the needs in advance means anticipating necessities and being always ready, updated, competitive and proactive. Spare parts management Spare parts list supply with code, components price, specification for differentiating them in terms of functional criticalities and supply. Special stock agreement Spare parts can be managed in different ways, agreed according to your needs. Service kits Ready-made spare parts kit supply to efficiently manage programmed maintenance. Upgrading components Possibility to replace components with other new generation ones to improve system performances. Parts Spare parts management Special stock agreement Service kits Upgrading components

9 Efficiency management Maintenance advanced management Revamping Retrofitting

10 Taking care does not mean being there on time but being there in advance. An organized systems management means planning of activities, continuous technological upgrade and traceability of operations. Maintenance advanced management All our systems can be equipped with electronic maintenance manual containing the periodical operations to carry out, what to do, with which tools, how often, how to do it and the necessary competences to carry them out, thus guaranteeing traceability of activities, continuity of production and operational costs calculation. Revamping Systems hardware and software upgrade even produced by third parties. Retrofitting Hardware and software activity necessary to change the use of an existing one even produced by third parties. Efficiency management Maintenance advanced management Revamping Retrofitting

11 Support Resident engineer Remote software support Local partner

12 Alone we can go faster, but together we can go further The best way to reach the same goal is collaborating, with a network of partners in the main countries and with customized support modalities on the level of integration required. Resident engineer Presence of our specialized staff by your premises, with shared modalities, periods and goals to guarantee production continuity, on the job training to your operators and fast and efficient assistance. Remote software support Our technicians, connected with remote desktop to the systems installed, are able to guarantee analysis, diagnosis and recovery of the system functionalities drastically reducing the machine down time. Support Resident engineer Remote software support Local partner

13 Local partner To make our technicians interventions faster and more efficient Loccioni Home uses the partner collaboration in different countries of the world. A deep knowledge of our systems, procedures and instruments characterize the technical teams of our network of partners. Local partner Headquarters The local partner support can be agreed and planned together in case of need. Support Resident engineer Remote software support Local partner Loccioni Italy Angeli di Rosora (An) Moie di Maiolati (An) Loccioni USA Washington DC Loccioni Germany Stuttgart Loccioni China Shanghai

14 Analysis Thermographic predictive Remote software predictive Videconference video&voice

15 There is no need to imagine the future if we already know it. Innovative and direct control technologies allow to continuously monitor the systems, analyse their functionality and anticipate the anomalies in combination with no stop assistance. Thermographic predictive Non invasive predictive maintenance through thermographicanalysis on benches and lines components allows to detect often invisible anomalies through the adoption of targeted interventions before damages occur to the system. Remote software predictive Predictive diagnosis from remote with periodical access to the system to make more efficient, programmable and faster maintenance interventions. Videoconference video&voice The videoconference service through IP mobile platform is a simple, safe and efficient solution to analyse and monitor the systems status, to elaborate a safe diagnosis of problems and to guide your operators in the execution of trouble shooting activities, thus reducing the machine down time and reducing the costs of intervention through ADSL. Analysis Thermographic predictive Remote software predictive Videconference video&voice

16 Service Ordinary maintenance Extraordinary maintenance Calibration In house repairs

17 An advanced maintenance system management is the key to give value to your investmentand to guarantee over the time the value and the performance of the system purchased. Ordinary maintenance Standard maintenance program, with meetings and activities planned during the year. Extraordinary maintenance A team of our technicians ready to intervene with modalities and times agreed, in case of damage or malfunctioning. Calibration In house or on-site calibration service with certified instruments, traceable up to the S.I.T. sample with our Calibration Official Report. In house repairs Systems components and equipment repair at our premises. Service Ordinary maintenance Extraordinary maintenance Calibration In house repairs