Contact details and instructions for trade transactions.

Transcription

1 Contact details and instructions for trade transactions. Rabobank Nederland - Trade Services Contact details Delivery trade transactions For new transactions please use the online transaction service Rabo Trade Access or use the (order)forms available at Your transactions can be submitted to Rabobank via the following methods. Digital Internet (in PDF) ts.verwerking@rn.rabobank.nl Via post/express Rabobank Nederland, Department Trade Services Leidseveer (UL 3.01) 3511 SB Utrecht The Netherlands Please mind the following items when filling out the (order)forms: Use the latest version of the (order)forms. Download the (order)forms from Fill out all mandatory fields; these fields are indicated bold. For support filling out the (order)forms please use the help documents. All forms need to be signed correctly to be processed by Trade Services. For information about your trade transactions Trade Service Desk is available on working days between 8:00 a.m. and 5:30 p.m. (C.E.T.). Telephone: +31 (0) trade.servicedesk@rabobank.com Have your contact details been changed? Please inform your local bank in case your contact details change (e.g. name contact person, address, telephone number). Trade Services uses these contact details for consultation or in case of discrepancies in (presented) documents. Version EN Page 1

2 Documentary Collections Documentary Collections The exporter in a trade deal opens the documentary collection at his bank. When you export to other countries, you can order for an export collection at the Rabobank. For import transactions your supplier orders for a documentary collection at his bank. In this situation it is called an Import Collection. Delivery export collection An order for an export collection can be initiated digitally via Rabo Trade Access or via the (application)forms available at For customers who are more experienced with export collections, Rabo Trade Access offers a variant called direct collections. With this variant you can send the documents directly to the bank of your customer. 1. Initiation You deliver your order to export collection digitally via RTA. 2. Delivery After digital signature the order is submitted automatically. Print the letter from RTA and send this including original documents to Trade Services via mail or express. You deliver your order to export collection digitally via RTA. After digital signature the order is submitted automatically. Send the original documents via certified mail or courier directly to the bank of the customer. Fill out the latest order form completely and ensure proper signature. Sign the correctly entered export collection (order)form and send it including original documents to Trade Services via mail or express. 3. Information Trace order status online via RTA. For status information you can contact Trade Service Desk. 4. Settlement You will receive confirmation of receipt and processing via mail from Trade Services. You can follow the documents based on the number of the export collection by the courier. Request for discounting the Export Collection? You can indicate this request on the order form or via the free text field in Rabo Trade Access. The discount is not available for all transactions and thus subject to agreement of Trade Services. Version EN Page 2

3 Documentary Collections Receiving import collection To receive a documentary collection please inform your supplier about the address of Rabobank Netherlands Trade Services department. 2 types of import collections are mentioned in the instructions below: Documents against payments (D/P) Documents against acceptance (D/A) 1. Initiation Your supplier instructs his bank to send the order for import collection to Rabobank Trade Services. 2. Receipt The Trade Services department processes the received order for import collection. 3. Information D/P: The payment order with the scanned documents (PDF) will be made available online. The acceptance confirmation with the scanned documents (PDF) will be made available online. D/P: Trade Services will send you an with the payment order of the scanned documents (PDF). Trade Services will send an request to accept the bill of exchange with the scanned documents (PDF). 4. Acceptance D/P: In agreement you sign the payment order online in RTA. In agreement you sign the acceptance confirmation of the bill of exchange D/P: In agreement print and sign the payment order. In agreement print and sign for the acceptance of the bill of exchange. online in RTA. Please return by (preferred for speed) or by mail to Trade Services. Important: When returning the signed payment or confirmation of acceptance take into account the time with a courier to get the documents to you. When your approve acceptance with D/A, you thereby authorize the Rabobank to draw the bill of exchange or promissory note on your behalf. 5. Verify Trade Services processes the payment order / acceptance of your agreement after internal check for required liquidity. 6. Settlement You get the documents delivered by courier directly from Trade Services, including specification documents. 7. Invoice D/P: you receive the invoice immediately upon receipt of the documents. you will receive in due time the note by mail after payment at maturity. Version EN Page 3

4 Letters of Credit Letters of Credit The importer (or buyer) opens the Letter of Credit (L/C) at the bank. Export L/C When exporting and agreed about applying an L/C for the payment, the counterparty opens the L/C at the bank. The counterparty bank sends the L/C to the Rabobank. 1. Initiation Your buyer instructs his bank to send the order for Export Letter of Credit (L/C) to Rabobank Trade Services Department. Please inform your supplier about the correct SWIFT address: RABONL2U. 2. Receipt The advice is sent from the foreign bank to Rabobank and processed by Trade Services. 3. Information The L/C is visible online after processing. In RTA you can track status and content of your export L/C. You will receive the original L/C after processing by courier. 4. Delivery You send your documents under an export L/C including the remittance letter by courier or registered mail directly to Trade Services. You will receive the original L/C after processing by courier. You send your documents under an export L/C including the remittance letter by courier or registered mail directly to Trade Services. 5. Settlement Any discrepancies in the documents are forwarded to you by Trade Services by . For a quick turnaround, it is important that you timely respond to this message. Trade Services processes the settlement of the L/C. 6. Verification For L/C Under usual reserve before settlement your financial capacity is verified. 7. Invoice After settlement the invoice is sent by post. Do you want to reduce the risk of the foreign bank and confirm your export L/C? For confirmation of an export L/C you can indicate your customer. Based on the instructions of the foreign bank, the L/C will be confirmed when possible. Do you want the export L/C to be discounted? Please indicate this request in Rabo Trade Access or on the order form. The discount is not available for all transactions and thus subject to agreement of Trade Services. Version EN Page 4

5 Letters of Credit Import L/C When importing products or services the Letter of Credit (L/C) has to be opened by the import (or buyer). 1. Initiation You deliver your order to open (or amendment) an import L/C online via RTA. 2. Receipt After approval of the local member bank in RTA the order is processed by Trade Services. 3. Information In RTA, you can view the online status information and MT700 messages of opened L/C s and MT707 messages from the current changes in L/C's. You will receive confirmation of the MT700 and / or MT707 by mail. You send your order (completed and signed order form) to open (or amendment) an import L/C directly to Trade Services, preferably by . Trade Services receives the order and requests the local member bank for approval. After approval of the local member bank the order is processed. You will receive confirmation of the MT700 and / or MT707 by mail. 4. Acceptance Trade Services receives the documents from overseas and performs checks. 5. Settlement Any discrepancies in the documents are forwarded to you by Trade Services by . For a quick turnaround, it is important that you timely respond to this message. Trade Services processes the settlement of the L/C. 6. Documents When according to conditions or after acceptance you receive the documents by courier. Version EN Page 5

6 International bank guarantees International bank guarantees A bank guarantee is a guarantee in order to ensure that a service is rendered. You can get a bank guarantee in favour of your partner or receive a guarantee. International bank guarantee outgoing 1. Initiation You deliver your order to set (or change) a bank guarantee online via the bank guarantee module in RTA. You send your (completed and signed) order form to set (or change) a bank guarantee directly to Trade Services, preferably by Reception After approval of your local member bank your order is processed by Trade Services. Trade Services receives the order and requests for approval from your local member bank. After approval your order is processed by Trade Services. 3. Settlement For questions about the bank guarantee to be issued, Trade Services will contact you directly. 4. Documents You will receive the confirmation letter and copy by mail. International bank guarantee incoming Incoming bank guarantees are processed manually. Steps 1. Initiation and Trade Services receives the bank guarantee from a foreign bank and processes it. processing 2. Receipt You will receive the confirmation letter of advice, including swift message copy, by post from Trade Services. In case of an original bank guarantee, you will receive it by courier. 3. Questions For questions about the received bank guarantee, please contact the Trade Service Desk. Version EN Page 6

7 General General information Manage trade transactions online via Rabo Trade Access Rabo Trade Access makes handling your trade transactions more efficient and easier. You have faster access to received documents. You can easily approve incoming orders online. In addition, you benefit from lower rates than manually delivered and received trade transactions. Check for more information about Rabo Trade Access Please contact your account manager in case you would like to start using Rabo Trade Access. Receipt invoices The invoices of the settled transactions are sent to you via post after execution of the payment or full completion of the order. If applicable, the invoice is included in the shipment of commercial documents. Information about trade products More information about letters of credit, documentary collections and bank guarantees and the specific possibilities can be found on For questions about our products, please contact the Trade Service Desk. If you want to know more about managing trading risks for your international transactions? Please contact your account manager. Version EN Page 7