BSB41013 CERTIFICATE IV IN HUMAN RESOURCES. Course information

Transcription

1 BSB41013 CERTIFICATE IV IN HUMAN RESOURCES Course information

2 TABLE OF CONTENTS COURSE INFORMATION... 3 Course topics...3 Course entry requirements...4 Is the course full-time or part-time?...4 What qualification will I get when I complete this course?...4 What is the course duration?...4 How is the course delivered? key dates...6 What are the 2014 individual topic dates?...6 Workshop dates...7 Workshop locations...7 What if I miss a workshop?...7 Course fees...8 I am not an AHRI member. Can I join and get the member rate?...9 When are the course fees due?...9 Does this course qualify for Fee Help, HECS or Austudy?...9 Does this course qualify for VicSkills funded places?...9 Are there any additional costs or fees for this course? How do I register? Does AHRI offer credit transfer? Does AHRI offer Recognition of Prior Learning (RPL)? ASSESSMENT Assessment due dates How do I submit my assessments to AHRI? What happens if I need an extension on my assignment? What happens if I fail one of my assignments? How much study time is required to complete this course? Where can I get an overview of the course content? When will I receive my course materials? What happens if I need a replacement certificate? Can I defer my enrolment in the course? Can I withdraw from a course after I have enrolled? How can I access my learning records? STUDY SUPPORT AND ASSISTANCE What type of study and student support is offered? If I have special learning needs, how will AHRI support my learning? Access and equity Where can I get further help or assistance? GENERAL INFORMATION How do I make a complaint or lodge an appeal? Student rights and responsibilities Policies and procedures Privacy policy Page 2 V1.5 Australian Human Resources Institute

3 BSB41013 CERTIFICATE IV IN HUMAN RESOURCES AHRI s nationally accredited BSB41013 Certificate IV in Human Resources covers essential HR knowledge and skills to further your career in human resources. The program covers the most recent changes in HR and people management and takes a practical approach to a range of topics drawing from both comprehensive case studies and the students real-life workplaces. This course is an ideal for: New entrants in the field of HR HR professionals seeking to expand their capabilities across the HR function Administrative and management staff responsible for HR functions i.e. payroll officer, line manager COURSE INFORMATION Course topics AHRI s BSB41013 Certificate IV in Human Resources consists of six topics aligned to the following units of competency. Table 1: AHRI topics and units of competency Topics of Study Unit of Competency Code Unit Title Business Driven Human Resources BSBWOR401A Establish effective workplace relationships Recruitment and Workplace Relations Building and Developing Talent Managing Performance Workplace Health and Safety Measuring Human Resources Effectiveness BSBHRM405A BSBWRK411A PSPHR508A BSBLED401A BSBHRM403B BSBPMG413A BSBWHS401A BSBRKG404A BSBHRM404A Support the Recruitment, Selection and Induction of Staff Support Employee and Industrial Relations Procedures Co-ordinate career development Develop teams and individuals Support Performance Management Processes Apply Project Human Resources Management approaches Implement and monitor WHS policies, procedures and programs to meet legislative requirements Monitor and maintain records in an online environment Review Human Resources Functions Page 3 V1.5 Australian Human Resources Institute

4 Course entry requirements There are no pre-requisites for entry into the BSB41013 Certificate IV in Human Resources. However, if you are not currently working in an HR-related role, AHRI strongly encourages you to consider undertaking study via workshop delivery (versus distance learning) to ensure additional support and resources to assist with your skill development. Is the course full-time or part-time? BSB41013 Certificate IV in Human Resources is designed to be completed part-time and outside of work hours so that you can work in a full-time job and successfully complete the required study within the designated study period. What qualification will I get when I complete this course? AHRI is a Registered Training Organisation (RTO). Upon successful completion of your studies, you will be awarded a BSB41013 Certificate IV in Human Resources. This is a nationally recognised qualification within the Australian Qualifications Framework. What is the course duration? Option 1: 12 weeks Full course delivery Complete the BSB41013 Certificate IV in Human Resources in 12 weeks. Students complete the six topics sequentially and each topic runs for a period of two weeks. This means there is two weeks to learn the topic content and there is one assessment for each topic. These assessments (consisting of an assignment and a Supervisor Checklist) are submitted for assessment every two weeks. Course intake commencement dates are outlined below in Table 2 under key dates Option 2: up to 1 year (12 months) Topic by topic delivery For those not able to commit to 12 weeks of consecutive study, you can complete the course over a 12 month period. The 12 month maximum timeframe starts at the commencement date of your first topic. AHRI calls this method of delivery topic by topic. Students are also assessed and hand in one assessment task per topic (consisting of an assignment and a Supervisor Checklist for each topic). Topic by topic students have two weeks from the commencement of each topic to submit their assessment. The topic by topic dates align with the topic dates for full course delivery students, however topic by topic students have the flexibility of commencing the course with any topic your studies do not have to start at Topic 1. Page 4 V1.5 Australian Human Resources Institute

5 How is the course delivered? After choosing between completing the full course in 12 weeks, or topic by topic within 12 months, students must then select between studying the course via workshop delivery or through distance learning. Study option 1: Workshop Students can complete the course via workshop learning. There are six workshops in total one workshop for each of the six course topics. Students studying the course within the 12 week period must attend a full day workshop every two weeks. Students studying topic by topic can also choose workshop delivery, where they mix with others studying the course topic by topic, as well as those that are completing the course in full in 12 weeks. The workshops are designed to deliver the content of the course topics in an environment where open discussion takes place and students can ask questions from their facilitator and their peers. Workshops provide the opportunity for interactive learning and they are an ideal way to form new professional networks. Workshop locations AHRI offers workshop delivery mode in each Australian capital city when sufficient enrolment numbers are met, refer to Table 4 for location address. Workshops times The workshops run from 9.00am to 5.00pm, typically on a Wednesday. Dates are scheduled in advance and 2014 dates are listed in table 3. Students should arrive at the workshop venue 15 minutes early, so that the workshop can start on time. Who delivers the workshops? AHRI s workshops are delivered by trained and experienced facilitators. They are experts in human resources and have been selected based on their training skills, qualifications, and practical work experience. Students studying the course within 12 weeks normally have the same facilitator throughout the duration of the course; however from time to time, there may be instances where the facilitator is different for one or more of the workshops. What is included in the course price for workshop delivery mode? Workshop materials course handbook, topic workbook, assessments. Morning tea, lunch and afternoon tea is included on each day of every workshop. Academic support for the content and assessments provided by your facilitator. The academic coordinator supports you throughout the study period and answers questions you may have in relation to the course content or assignments. The academic coordinator is contactable to you by and in the workshop. Access to the AHRI Education Consultant to assist with any course administration issues User access your online student forum this platform enables course-related discussion and questions with other students. Will I need to do additional study outside of workshop hours? Yes. Students studying via workshop learning must also complete additional reading and learning outside of the workshops. As well as their readings, students must complete assignments in their own time. Page 5 V1.5 Australian Human Resources Institute

6 Study option 2: Distance There are no face-to-face workshops to attend with this mode of delivery and study occurs at your chosen time and pace. Studying via distance is often a popular option for those that work full-time and cannot be absent from work to attend the full-day workshops. Each year AHRI delivers distance education to a significant number of students within Australia and internationally. What is included in the price of the distance delivery? Comprehensive learning and assessment materials course handbook, topic workbooks, assessments. Academic support for the topic content and assessments. Your academic coordinator is an experienced HR expert that supports you throughout the study period and answers questions you may have in relation to the course content or assignments. The academic coordinator is contactable by . Access to the AHRI Education Consultant to assist with and course administration issues User access to an online student forum this is a platform that enables course-related discussion and questions with other students key dates If you are studying the full course in 12 weeks, this program has four intakes per year: Summer, Autumn, Winter and Spring. Table 2: Course series commencement and completion dates Series Enrolments close Course commencement date Course completion date Summer Series October December March 2015 Autumn Series January March May 2015 Winter Series May June August 2015 Spring Series July August November 2015 Summer Series November December March 2016 What are the individual topic dates? Topic commencement dates are outlined below. The topic commencement date is also the date of the topic workshop for those students enrolled in workshop delivery. Distance students commence a topic on the topic start dates and the topic period is two weeks. Full course students (completing the course in 12 weeks) commence at Topic 1 and complete all 6 topics in sequential order. Topic by topic workshop students only attend the individual workshops for which they have registered. Please note that the Summer Series and Summer Series intake is delivered as distance learning only. AHRI does not offer workshop delivery mode over summer. Page 6 V1.5 Australian Human Resources Institute

7 Workshop dates Table 3: Workshop dates Topic Summer Series Distance only topic commencement date Autumn Series 2015 Winter Series 2015 Spring Series December March June September December March June September January April July September January April July October February April July October February May August November 2015 Workshop locations Table 4: Workshop locations State Training Facility Address Phone ACT Cliftons Canberra Level 2, 10 Moore St, Canberra ACT NSW Cliftons Sydney Level 13, 60 Margaret St, Sydney NSW SA Cliftons Adelaide Level 1, 80 King William St, Adelaide SA QLD Cliftons Brisbane 288 Edward St, Brisbane QLD VIC AHRI Training Room Level 13, 565 Bourke St, Melbourne VIC WA Cliftons Perth - Venue 1 WA Cliftons Perth - Venue 2 Ground Floor, Parmelia House, 191 St Georges Tce, Perth WA 6000 Australia Place, Cnr William St & St Georges Tce, Perth WA Contact qualifications@ahri.com.au for details of venues in Northern Territory and Tasmania. What if I miss a workshop? Full course students If you have enrolled in workshop delivery, missing a single workshop will not affect your ability to successfully complete all of the workplace assessments; however you can contact your academic coordinator for further assistance if necessary. AHRI does not offer refunds if you do not attend a workshop. Topic by topic students If you are a topic by topic student enrolled in workshop delivery and you do not attend the topic workshop, you may complete the topic by distance learning. If you miss the workshop you will need to contact the Education Page 7 V1.5 Australian Human Resources Institute

8 Consultant to arrange for delivery of the topic workbook and to have your student record changed to distance delivery mode of study. Please note that if you do not attend the topic workshop and convert your mode of study to distance learning, the difference in fee between workshop delivery and distance learning delivery will not be refunded to you. Course fees Full course registration fees The following prices are for students enrolling in the full course to be completed within 12 weeks. Table 5: Full course registration fees* Distance delivery full course Workshop full course AHRI members $1400 $2150 Non-members $1655 $2405 AHRI member overseas** $1550 Workshop not available Non-member overseas** $1805 Workshop not available * Note: Course fees are not subject to the Australian Goods and Services Tax (GST) as this program is a GST-free education course. ** Note: Payment must be made to AHRI in Australia Dollars. Topic by topic registration fees The following prices are for students choosing to study the course one topic at a time (topic by topic). The topic by topic prices include assessment fees. Table 6: Topic by topic registration fees* Distance delivery per topic Workshop per topic AHRI members $335 $595 Non-members $375 $650 AHRI member overseas** $375 Workshop not available Non-member overseas** $415 Workshop not available * Note: Course fees are not subject to the Australian Goods and Services Tax (GST) as this program is a GST-free education course. ** Note: Payment must be made to AHRI in Australia Dollars. Textbook All students are required to purchase the following textbook, the cost of which is in addition to the course fees. The textbook will be used for all topics of the course. Table 7: Textbook required for Certificate IV in HR Raymond J Stone, HR Management (8th Edition) $110 $110 Page 8 V1.5 Australian Human Resources Institute

9 I am not an AHRI member. Can I join and get the member rate? Yes. If you are not currently an AHRI member, AHRI has a special offer of a 12 month Affiliate Membership for $253. Normally Affiliate Membership is $289 per year. To take up this membership offer, simply indicate on your course registration form. You can then register for the course at the member rate. Becoming an AHRI member means you can access member-only resources and information, get discounts on upcoming AHRI events and training, and advance your career by participating in professional networking activities. You can see the full range of AHRI member benefits at: When are the course fees due? Full fees are due by the course enrolment close date. See Table 2 for dates. If AHRI does not receive your payment by the course enrolment close date, your registration will be cancelled. AHRI is not able to offer payment by instalments. Does this course qualify for Fee Help, HECS or Austudy? No, AHRI is not able to offer fee assistance for this program. Does this course qualify for VicSkills funded places? Yes, the BSB41013 Certificate IV in Human Resources has VicSkills funded places available. Student may be eligible for a government-subsidised place in a vocational training course. This is called the Victorian Training Guarantee (VTG). This is for Victorian Students only and can only be utilised for Full series enrolments. To check your eligibility for the Victorian Training Guarantee: Question 1 - are you... an Australian citizen; or a holder of a permanent resident visa; or a New Zealand citizen If YES, go to question 2. If NO, then you are not eligible and will need to enrol as a full fee student. Question 2 - Are you planning to undertake vocational training while you are enrolled in school? If YES, you may eligible for a government-subsidised training under the Victorian Training Guarantee if your course is part of a School-Based Apprenticeship or Traineeship. The Government supports schools in other ways to offer vocational training to their students, so you should discuss all your options with your school. If NO, go to question 3. Question 3 - Are you under 20 years of age on 1 January 2014? If YES, you are eligible for a government funded training place. Contact qualifications@ahri.com.au and request the VicSkills enrolment form. Page 9 V1.5 Australian Human Resources Institute

10 If NO, go to question 3. Question 4 - Do you hold an Australian qualification at the same level (Certificate IV), or higher? NO - then you eligible for a government funded training place. Contact qualifications@ahri.com.au and request the VicSkills enrolment form. YES - then you are not eligible and will need to enrol as a full fee student. Are there any additional costs or fees for this course? Yes, there are some additional fees associated with this course which relate to reissuing duplicate statements and certificates, replacing materials, deferring enrolment, withdrawing from study, and assessment resubmission. The details of fees are provided below in table 8. Table 8: Additional course fees Item Description Amount Re-issue of Qualification/Statement of Attainment Learning Material Replacement Fee Deferral of Enrolment Student request for the reissue of a qualification / statement of attainment which has already been issued or provided Student request for replacement of learning material which has already been issued or provided (Note: Reissue of materials is dependent upon availability.) Deferral before the enrolment cut-off date Deferral between the enrolment cut-off date and course commencement date $25 $200 Nil $165 Deferral one week from the beginning of the course $330 Withdrawal of Enrolment Resubmission Fee Withdrawal before the enrolment cut-off date Withdrawal between the enrolment cut-off date and course commencement date Withdrawal one week from commencement of the course When a student is required to resubmit an assessment task a fee will be charged for each resubmission (Note: Only one resubmission per topic is allowed.) Nil $165 $330 $50 per resubmission Notes: 1. AHRI has in place an assurance that will protect all pre-paid courses fees, as required by the Australian Quality Training Framework. 2. Withdrawal fees will be deducted from the course fee paid by the student upon enrolment into the course. Page 10 V1.5 Australian Human Resources Institute

11 How do I register? Print and complete the BSB41013 Certificate IV in Human Resources registration form and scan and it to AHRI s Education Team at qualifications@ahri.com.au. Alternatively, you can fax your completed form to (03) The registration form is available at in the Education and Training section of the website. Or you can request a registration form from AHRI s Education Team at qualifications@ahri.com.au. Places are limited for the workshops and subject to availability. Registrations are taken on a first come, first served basis so please register early to secure your place. Registration is confirmed once your payment is processed. You registration will not be valid until payment has been received in full by AHRI. Does AHRI offer credit transfer? Yes. AHRI can assess whether you are eligible for a credit transfer. A credit transfer is when the student is recognised for previously completed formal training and/or qualifications. There are no costs for credit transfer. If you wish to apply for credit transfer please contact the Education Team at qualifications@ahri.com.au and you will be sent an application form and information outlining AHRI s credit transfer policy and procedure. Does AHRI offer Recognition of Prior Learning (RPL)? Recognition of prior learning (RPL) is the recognition of skills and knowledge gained through life and work experiences and through non-accredited training. The AHRI RPL process incurs the course fees (refer to table 5). This is because it takes time for an expert assessor to review each individual application. As such, an RPL application form must accompany full payment details which are subject to the withdrawal and deferral conditions. If you wish to apply for RPL, please contact the Education Team at qualifications@ahri.com.au to be sent an RPL application form and information about AHRI s RPL policy and procedure. While both credit transfer and RPL options are readily available to all students with previous study and/or experience, it is important to note that the AHRI Certificate IV in HR program includes materials which meet HR industry expectations that are in addition to the national units of competency. The AHRI Certificate IV in HR program is designed to provide a more holistic experience for students within which they can apply their existing knowledge and skills. Note: Credit transfer and RPL applications with supporting documents must be submitted before close of enrolment for each Series. Page 11 V1.5 Australian Human Resources Institute

12 RPL fees in detail Fees associated with the RPL process are detailed in the following table. Table 9: RPL fees Item Description Amount Recognition of prior learning application review and completion fee Cost to complete an RPL application review is based upon a case by case basis dependent on RPL assessor requirements. Course enrolment fee refer to Table 5 fee s dependent on delivery mode Must be paid at time of application Please note: AHRI has in place an assurance that protects all pre-paid courses fees, as required by the Australian Quality Training Framework. ASSESSMENT Assessment in the BSB41013 Certificate IV in Human Resources requires both knowledge and skills to be formally assessed and consists of two compulsory parts: Part A: Six written assessments (i.e. one for each topic) The written assessments focus on the application of knowledge to practical real-life scenarios. This allows students who are currently working to contextualise the learning to their specific organisation. For those students who are not currently employed, a comprehensive industry-based case study organisation is provided for alternative assessment purposes. Part B: Six Workplace Supervisor Checklists (i.e. one for each topic) Students who have access to a workplace during their study period, are required to obtain agreement from a manager or supervisor to undertake the role of a Third Party Workplace Supervisor. The Workplace Supervisor will support the student s learning by consulting with the student and monitoring the completion of workplace tasks identified in the workplace supervisor checklists. This will involve the review and sign off of six checklist forms - each relating to the topics studied. These (Third Party Reports) will form part of the student s portfolio of evidence to be used by an AHRI assessor to assess competence in the relevant units of competency. Note: Your supervisor / manager does not have to work in HR in order to complete the workplace supervisor checklists. Where students do not have access to a workplace supervisor alternative assessment can be arranged. The assessor provides students with feedback on all of their completed assessments. Page 12 V1.5 Australian Human Resources Institute

13 Assessment due dates Table 10: Assessment due dates Assessment Summer Autumn 2015 Winter 2015 Spring Dec Mar Jun Sep Jan Mar Jun Sep Jan Apr Jul Oct Feb Apr Jul Oct Feb May Aug Nov Mar May Aug Nov 2015 How do I submit my assessments to AHRI? All workplace assessments should be submitted in a soft copy format and uploaded to the student portal by the due date. Your Course Handbook provides detailed information about how to upload assignments and view your results from your student portal. What happens if I need an extension on my assignment? Requests for an extension of the due date for any assignments or workplace assessments must be submitted in writing no later than one week prior to the workplace assessment due date. Extensions will be considered for debilitating illness, bereavement or tragedy. All information supplied is treated in strict confidence. Requests will not be granted to students directly over the phone. Generally, applications for extensions will not be granted for the following reasons: Heavy workloads Holidays Minor medical ailments Misreading information on the due dates Computer or printer problems Business trips Seminars Moving house or employment Personal matters. A failure to request an extension and a subsequent late receipt of the assessment will obtain a Competency Not Yet Achieved (CNYA) result for the relevant unit. Page 13 V1.5 Australian Human Resources Institute

14 What happens if I fail one of my assignments? As the Certificate IV in HR is a competency based course you must demonstrate competency in all elements of the relevant unit of competency. Where it is deemed that you have not achieved competency AHRI provides the opportunity for resubmission. Students are eligible for one resubmission per topic. A $50.00 fee will be incurred for each resubmission. Your Certificate IV in HR Course Handbook provides specific information about this process. AHRI requires successful completion of all assessment tasks to enable a Competency Achieved (CA) result to be awarded. Contact the Education Consultant for details about re-submission procedures. How much study time is required to complete this course? Everyone learns at different pace and has different preferred learning styles and approaches, but it is generally recommended that you allocate around hours of planned study time each week. Where can I get an overview of the course content? You can find an overview of course content on the AHRI website under Education & Training, or contact AHRI on or qualifications@ahri.com.au for a copy of the relevant education brochure. When will I receive my course materials? Full course students can expect to receive course materials approximately one week before the course commencement date. This includes workshop and distance students. If you have registered as a topic by topic workshop student, your course materials for each topic will be available for you to collect at your workshop. Topic by topic distance students are sent their materials prior to the commencement of the topic. Please make sure the postal address supplied on your completed registration form is an address that the courier can leave your resources and receive a signature as receipt of goods. PO Box addresses are not accepted as a delivery address. Please note that if AHRI does not receive your payment by the course enrolment close date the course materials will not be sent to you. What happens if I need a replacement certificate? You can request a replacement certificate and you will be invoiced to the amount of $ Please contact the Education Consultant to have a Certificate Reprint Request Form ed to you. Page 14 V1.5 Australian Human Resources Institute

15 Can I defer my enrolment in the course? Yes, however additional fees will apply and strict deferral dates apply. A deferral is the approved postponement of study, where the participant has already paid their fees. Note: Payment must be received at the time of the deferral request. Conditions of deferral Students who wish to defer their enrolment MUST complete the deferral and tax invoice form supplied in the Certificate IV in HR Course Handbook and they must make the deferral payment at the time of the deferral request. A deferral will not be accepted until the deferral forms and full payment of the deferral fee have been received and processed. Students who wish to defer their studies should be aware that their deferred placement in a course will automatically lapse after 12 months. Only one deferral per registration is permitted. Deferral fees Table 11: Deferral fees Deferral before the enrolment cut-off date $0 Deferral between the enrolment cut-off date and course commencement date $165 Deferral one week from course commencement date $330 Note: Fees are not subject to the Australian Goods and Services Tax (GST) as the program is a GST-free education course. Can I withdraw from a course after I have enrolled? Yes, however withdrawal cut-off dates apply and additional fees may apply. Conditions of withdrawal Students who wish to discontinue their enrolment are advised to discuss the matter with an AHRI Education Consultant before completing the Withdrawal Form. All requests for withdrawal must be made on the Withdrawal Form provided in the Certificate IV in HR Course Handbook. Should a student wish to resume their studies after withdrawing from the Certificate IV in HR he/she must reapply for admission to the course. All study materials must be returned to AHRI, at the time of request for the withdrawal, before a refund will be granted. A previously deferred student is not eligible for any refund. Page 15 V1.5 Australian Human Resources Institute

16 Withdrawal fees Table 12: Withdrawal fees Withdrawal before the enrolment cut-off date $0 Withdrawal between the enrolment cut-off date and course commencement date $165 Withdrawal one week from the course commencement date $330 Note: (1) Fees are not subject to the Australian Goods and Services Tax (GST) as the program is a GST-free education course; (2) The withdrawal fee will be deducted from the course fee paid by the student upon enrolment into the course and the remaining amount will be refunded to the student. How can I access my learning records? AHRI provides students with an online up-to-date record of their progress of their learning. This can be accessed at any time during the course and provides a real time record of student assignment results. At the conclusion of the course the student will receive a Record of results and qualification Certificate. Page 16 V1.5 Australian Human Resources Institute

17 STUDY SUPPORT AND ASSISTANCE What type of study and student support is offered? AHRI supports students in a number of ways: Academic coordinator Students have support from a dedicated academic coordinator who they can if they have any queries regarding their learning or assessment or if they require further information. Training plan Students undertaking the full course within the 12 week study period are provided with a training plan when they commence their studies. This document lists the due dates of assessments and their return dates. It also provides information on when each topic commences and provides a guide regarding the number of hours of study required for each unit of competency. (Note: The recommended hours of study for each unit are only a guide as all students learn at a different pace and the learning/study hours will vary depending on the experience and knowledge of the student.) Online forum The online student forum allows students to connect with other students studying via distance or workshop delivery. Study skills information Students are provided with extensive information in their Certificate IV in HR Course Handbook about ways in which they can effectively prepare for and undertake formal study. Student learning activities Student learning engagement activities are incorporated into the study schedule. For each topic in the course students are required to answer several short answer questions within the first week of commencing the topic. There will be 2 4 questions for each topic. This exercise will not be assessed. The student learning engagement activities are designed to help students engage with their materials and think about the topic content they are about to study. Education Consultant Students have access to an AHRI Education Consultant to assist with any administrative needs they may have in relation to the course. If I have special learning needs, how will AHRI support my learning? AHRI is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached. Therefore, AHRI ensures that: The learning and support needs of all students is assessed upon entry into a program. All students are aware of how to access the services they require to successfully complete their training and assessment program. Feedback is collected about AHRI s provision of support services and the feedback is systematically collated, analysed and used to improve training services. Students needs are identified and assessed upon entry into their course of study. Information to make this assessment is gathered through: Information provided by the student on the application and/or enrolment forms. Assessment of the language, literacy and numeracy skills test which is offered to each student before commencement of the course. Discussion with the student during their induction to the program. Information provided by the student regarding their prior formal and informal learning Creating and maintaining an individual training and assessment record for each student during the initial stages of a qualification. All students are provided with a range of learning supports and resources to help them achieve competency. This includes: Provision of a comprehensive Certificate IV in HR Course Handbook upon enrolment. Mentoring from appropriately qualified academic coordinators (via contact). Face-to-face workshops (Note: These may be optional depending on the student s course of study). Page 17 V1.5 Australian Human Resources Institute

18 Online support through the student forum. Computer and technology support, based on individual learning and support needs (e.g. visual enhancement of learning materials) Referral to external support services. Access to a range of short course training programs (at an additional cost) that are complementary to the full qualification courses. AHRI recognises that all people learn differently and acknowledge that some students may require additional support. Additional support will be provided for any students experiencing: disability and access issues language, literacy and numeracy issues employment issues, and/or any other issues that may affect the student s ability to achieve their training goals. Provision of additional support services will be provided where necessary to enable students to participate in the same way as any other person regardless of whether support services have been required. Where there is perceived difficulty in achieving learning goals, the academic coordinator will discuss these issues with the student. The student will be provided with information about possible alternative pathways, additional tools and resources available, and options and choices for accessing a supportive network. The information provided will vary depending on the individual needs of the student. Students wishing to access any support services should discuss this with their academic coordinator or contact the Education Team at qualifications@ahri.com.au, or access information on the AHRI website. Access and equity AHRI encourages every adult member of the community to attend our courses. AHRI encourages indigenous people, people with disabilities, and those who live in remote areas to participate in training and education. AHRI has strategies in place to ensure we provide an accessible and equitable service to clients. Alternative arrangements for assignment submission and student support are available where a student does not have internet access or where a student has a specific need that requires alternative arrangements. AHRI will ensure that all training venues are accessible to all participants, and will modify learning and assessment strategies and adapt learning resources to meet the needs of individual learners. Access and equity means that AHRI has policies and approaches in place to ensure training and education services are responsive to the diverse needs of individual clients, including people who face barriers due to age, gender, cultural difference, disability, language, literacy and numeracy, unemployment, imprisonment or isolation, and any others who are experiencing barriers in relation to access, participation and outcomes. AHRI is committed to enabling all students to have an equal opportunity to develop skills, advance their careers and balance work and personal commitments. A discrimination-free learning environment is the responsibility of all AHRI staff. All employees and clients of AHRI have a legal and moral responsibility to treat each other fairly and demonstrate sensitivity to individual differences. All parties are expected to fulfil these responsibilities as a condition of employment or enrolment. Where a person believes they may have been discriminated against or harassed, they are encouraged to raise the matter with their Academic Coordinator or the AHRI Education Consultant. Page 18 V1.5 Australian Human Resources Institute

19 Where can I get further help or assistance? To register or enquire about a course or workshop please contact: AHRI Education Team qualifications@ahri.com.au For existing students that require assistance with study, please contact your Academic Coordinator. The academic coordinator s contact details are ed to you following confirmation of enrolment. Please qualifications@ahri.com.au if you cannot locate this information. GENERAL INFORMATION How do I make a complaint or lodge an appeal? AHRI complaints and appeals process At AHRI, every effort is made to ensure each student is able to appeal against any decision or incident they feel is unfair. All complaints or appeals are handled with confidentiality and sensitivity and according to the AHRI Complaints and Appeals Process. A Complaints and Appeals Process exists for both academic and non-academic issues. This process is fully detailed in the AHRI Complaints and Appeals Policy and Procedure which is available from the AHRI Education Coordinator. This policy governs the process for responding to complaints about a situation, a process, a person or people, a facility or a service provided by AHRI. A complaint or appeal should be lodged in writing, using AHRI s Complaints and Appeals Form. This form is available from the AHRI Education Consultant and/or on AHRI s website: The Complaints and Appeal Policy and Procedure document is also provided in the Certificate IV in Human Resources Course Handbook and on the AHRI website. AHRI will investigate and respond to all complaints and appeals lodged by students: The process will commence within 10 working days of the formal lodgement of the complaint or appeal and supporting information and all reasonable measures will be utilised to finalise the process in the shortest possible time. The student s enrolment will be maintained while the complaint or appeal is being investigated. The student will have the opportunity to formally present their case at no cost. Where a meeting is required regarding the complaint or appeal, the student and the other party may be accompanied and assisted by a support person. The student will be given a written statement of the outcome, including details of the reasons for the outcome. In relation to all academic complaints or appeals, if the process results in a decision that supports the student, AHRI will immediately implement the decision or preventive action required and advises the student in writing of the outcome within five working days. For more information please refer to any of the following: the Complaints and Appeals Process section in the Certificate IV in HR Course Handbook Contact the AHRI Education Consultant or qualifications@ahri.com.au Refer to the AHRI website: Page 19 V1.5 Australian Human Resources Institute

20 Student rights and responsibilities As a student, you are encouraged not to offend or threaten any other person, nor do anything to place any other person in danger. Also, you are encouraged not to harass, victimise or embarrass other people. You must also follow directions of workplace health and safety practices and adhere to directions given by academic coordinators and AHRI staff. As a student you have a right to be free from any form of discrimination and /or harassment: You have a right to have your learning needs recognised and addressed by the academic coordinator, and have a competent academic coordinator who will assist you to achieve the course outcomes. It is your right to have your privacy and confidentiality respected. You have the right to be able to access a fair system to which deals with appeals, complaints and grievances. You are entitled to flexible learning and assessment procedures to cater to your individual differences in learning styles, learning interests and needs, and variations in learning opportunities. You have the right to information about AHRI s student policies and procedures. You are entitled to timely access to current and accurate records of your participation and progress. Policies and procedures All policies and procedures referred to in this course information will also be outlined in the Certificate IV in Human Resources Course Handbook which is sent to you prior to the commencement of your studies. Privacy statement AHRI is concerned with the protection of your privacy. We support the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), as amended. AHRI collects and stores your personal information for the purposes of providing membership services, education and training programs. AHRI may use your details to promote products and services in the form of communications and/or other types of communication. reception@ahri.com.au if you would prefer not to receive communications from AHRI. To view AHRI s full privacy policy visit Page 20 V1.5 Australian Human Resources Institute