Document Name: Diploma Student Handbook Revision Number: 2.3 1

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2 CONTENTS Welcome... 3 Our course... 3 Assessment guidelines... 4 Student selection... 5 Student enrolment... 5 Recognition of Prior Learning (RPL)... 6 Student services... 7 Training pathways... 7 The College reaffirms its commitment to:... 8 Complaints, grievances or appeals... 9 Course fees, census and administrative dates

3 Welcome College of Event Management is Australia's first and only vocational education college specialising solely in event management training. Our vision is to advance the events management profession in Australia by offering the highest standard of accredited qualifications to students. Our aim is to produce Australia's most sought after, job-ready event management graduates. The purpose of this handbook is to provide you with a quick reference about our courses and the processes and protocols of the College. College policies and procedures are developed to meet the National Training Framework and the Standards for NVR Registered Training Organisations (SNR). College of Event Management has two training locations, one situated in the CBD of Melbourne and the other in Surry Hills, Sydney. We offer a Diploma in Events Management (SIT50212) and have 2 intakes per year; summer intake commences in February and winter intake commences in July. Courses are delivered part-time over 12 months and full-time over 6 months. Our course College of Event Management is an accredited, nationally registered provider of vocational training. Our courses are developed and delivered based on competency standards set by the events industry. Our lecturers are industry professionals and leaders in the field of event management. CoEM offers nationally recognised qualifications under the regulatory auspices of the Australian Skills Quality Authority (ASQA). Nationally accredited courses are competency based which means training and assessment focuses on the development and recognition of a person s ability to apply relevant knowledge and skills to perform workplace tasks to a specified standard. The specific skills and knowledge required are set out in units of competency and these can be grouped together to make up a nationally recognised qualification. Nationally recognised qualifications are set out in Training Packages can be viewed at Each qualification has a list of employability skills which describe the non-technical skills and competencies important for effective and successful participation in the workforce. For each qualification there are specific employability skills listed under the following headings: Communication Teamwork Problem solving Initiative and enterprise Planning and organising Self-management Learning Technology 3

4 These employability skills will be part of the assessment requirements of a nationally accredited course. Each unit of competency is made up of the following: Elements Performance criteria Required knowledge and skills A range of variables Critical aspects of evidence To be deemed competent in any unit of competency you must be able to provide evidence of the required skills and knowledge to complete work tasks in a range of situations and environments, including simulated applications in the classroom over a period of time. Evidence is the material proof that you have performed the specified competency or task to the required standard over a period of time. Your evidence requirements will be determined by the Unit of Competency, employability skill requirements, industry expectations, Government regulations, and your qualifications and current experience. Evidence can take many forms and you will be required to present more than just one piece of evidence. Examples of evidence could include one or more of the following: Specific assessments tasks set by your Assessor Observation reports Certificates and awards Examples of work completed or special projects Current licenses Third party reports Question responses Quizzes Your evidence must also demonstrate the following: That you can do the job or task to the required standard Understand why the job should be done in a particular way Handle unexpected issues or problems Work with others in a team Do more than one thing at a time, e.g. perform the task and be aware of the occupational health and safety requirements Know the workplace rules and procedures Assessment guidelines The assessment process will be explained at your orientation session. Assessment guidelines for students and can be viewed and/or downloaded from the college website. 4

5 Enrolling in a course For information on how to enrol in a course, you can fill in an enquiry form on our website or phone the College on to request an application form. A College brochure will be forwarded to you. When College of Event Management receive your application you will be asked to attend an information session and schedule an interview time. At this interview you will: Discuss the course in detail Complete an online questionnaire Complete an online Language Literacy and Numeracy test if you don t meet the prerequisites or if your interviewer requests it Be informed of the course fees and payments option i.e. whether you are eligible for VET Fee-Help, you will pay in full or by instalments Be advised on when you will be notified about your application If you require any special assistance or you have a learning disability, please inform staff at the interview or before your enrolment. College of Event Management respects the student s right to privacy and confidentiality. Student selection College of Event Management is committed to ensuring the student selection process is fair, equitable and consistent. Therefore selection into the Diploma course is based upon the applicant: meeting the pre-requisites including age requirements meeting the Language Literacy and Numeracy requirements satisfying appropriate funding body entry criteria if a VET Fee-Help Applicant College of Event Management shall ensure that applicants who do not meet entry requirements are advised of appropriate pre-entry training they may take to meet eligibility criteria. Student enrolment College of Event Management is committed to the enrolment of students when the applicant: has applied in the prescribed manner meets the selection criteria for the course, or satisfies the Directors of their experience to undertake the course supplied accurate personal and previous qualification information agreed to abide by the College policies, procedures and code of conduct pays the prescribed fees 5

6 Recognition of Prior Learning (RPL) If you have already practiced in event management, hold a related qualification or have experience in the event management industry, you can apply for Recognition of Prior Learning (RPL). Recognition of Prior Learning is the acknowledgement of a person s skills and knowledge through: previous training or education (in an educational institution or at work) work experience (paid or unpaid) life experience To receive RPL students must provide certified copies of their qualifications, Statements of Attainment or Statement of Results. A portfolio of evidence is required. Applications for RPL are considered on a case by case basis. Application forms are available from Reception. Regardless of the type of evidence you submit, assessors must be confident that the evidence meets the following criteria: Meets the requirements of the Units of Competency Meets any regulatory requirements Is your own evidence and can be authenticated You can perform the competency consistently and reliably Is at the standard expected in industry as set out in the relevant national training package Is sufficient to make a judgment about the above RPL applications must be made by contacting studentservices@coem.edu.au Making the most of your course It is very important to make the most of your training opportunity. It is your responsibility to optimise your own learning. Successful completion of your course means that you undertake to do the following: Meet all course requirements Attend class at least 80% of the time to maximise learning opportunities Complete all required reading and learning activities Prepare well in advance for each assessment task Be a willing participant Work in a team with fellow students Respect other people s opinions Ensure you have a clear understanding of the assessment requirements Take responsibility for the quality of evidence you submit to the Assessor Keep track of your progress Complete and submit all assessment tasks using clear and concise language Be willing to contact your lecturer if you do not understand the training activity or assessment task 6

7 Students will be identified as being at risk by their Course Coordinator if one or more of the following applies: Student has poor attendance e.g. below 80% Student demonstrates poor academic performance Student demonstrates a disregard for College policies, procedures and protocols For more information please refer to the Student Performance Management Guidelines. Student services We are committed to helping you to succeed and excel in your studies. Your lecturers are your best support. If you are in need of some support please speak to them. If you are experiencing difficulties in keeping up or if there are circumstances affecting your course work, speak with your Course Coordinator. For further information see our Assessment Policy. Staff at reception can assist you with enquiries and can help you with information including: course information student support services information enrolment, payment of fees and instalments enrolment and re-enrolment enquiries travel passes first aid Training pathways Our nationally accredited courses and can be used to facilitate entry to higher education courses. For example, we have a formal articulation agreement with Flinders University that gives a full year's credit towards their Bachelor of International Tourism. Where there are no specific articulation agreements, credit transfer will depend on the degree a student transfers to and the related subjects of that degree. Assessment is done by each university on a case by case basis. Policies and procedures Your signed enrolment application form and student agreement form are agreements with College of Event Management that you will follow the College policies, procedures and code of conduct. 7

8 Code of conduct The College is committed to providing a positive learning environment free from harassment and discrimination. We ask you to consider the needs of your fellow students and of others who work in the building. The College recognises and values the diversity of student experiences and expectations, and is committed to treating students, both academically and personally, in a fair and transparent manner. All students, in return, are required to comply with the requirements set down in this Code of Conduct. The College reaffirms its commitment to: high academic standards intellectual rigour and a high quality education intellectual freedom and social responsibility tolerance, honesty and respect high standards of ethical behaviour Whilst enrolled at the College, students must: treat staff, guest lecturers, industry hosts and other students with respect, dignity, impartiality, courtesy and sensitivity respect the privacy of staff, guest lecturers, industry hosts and other students maintain a cooperative and collaborative approach to inter-personal relationships ensure that they do not become involved in or encourage discrimination against or harassment or bullying of staff, guest lecturers, industry hosts and other students act ethically and honestly in the preparation of their course work and during all forms of assessment including formal examinations avoid any activity or behaviour that would unfairly advantage or disadvantage another student academically behave professionally, ethically and respectfully in all dealings with the College s training partners Alleged misconduct cases are handled by the Manager of Training and Assessment. Penalties range from a verbal warning then a written warning to suspension or expulsion from the College. The College reserves the right to involve law enforcement agencies form matters of serious misconduct such as assault, drug use or property damage. The College may suspend or recommend suspension or expulsion of a student: as a result of a specific incident of major misconduct where there are repeated incidents of misconduct that have not changed following a review meeting and a written warning where the student is at risk of harm to themselves or to others where the reputation of the College has been brought into serious disrepute 8

9 where the student intentionally disrupts or interferes with the academic, administrative or operational activities of the College where the student behaves in a manner that causes others to be fearful of their safety including bullying, harassment and/or discrimination for failure to comply with the students s obligations as stated in this Code of Conduct, Student Handbook and/or College policies and procedures Note: This list is not exhaustive and the College retains absolute discretion on the interpretation of the above breaches of conduct. If you feel you are being victimised, bullied or discriminated against you should contact your Course Coordinator who will assist you in the first instance. Should your grievance not be dealt with satisfactorily in the first instance, your complaint will be escalated as per the Grievance Policy. Complaints, grievances or appeals If you have a complaint or grievance or wish to appeal any decision while completing your course, the College has a documented process for you to follow. This is explained in the Complaints, Grievances and Appeals Policies. Course fees, census and administrative dates College of Event Management offers students a number of ways to pay for their course fees including full-fee payment, instalment payment plans and the option to apply for VET Fee-Help. Your eligibility for VET Fee-help will be determined at your interview before you enrol. 9

10 Policies, procedures, guidelines and forms Access and Equity Policy Application to Defer or Transfer Form Application to Withdraw Form Assessment Appeals Form Assessment Appeals Policy Assessment Guidelines Attendance Guidelines Census and Administrative Dates Code of Conduct Computer and Internet Usage Policy Examination Guidelines Grievance Policy and Procedures Incident Report Form Incidental Fees and Charges Schedule 2015 Privacy Policy Refund Policy Recognition of Prior Learning Special Consideration Application Form Student Leave of Absence Form Student Performance Management Guidelines Student Feedback Process Student Services Melbourne Student Services Sydney VET Fee-Help Re-credit Review Work Health and Safety Policy NOTE: The College reserves the right to update and amend policies and procedures at any time. Students will be advised of updates at the time of publication. 10