CBS IT Systems Cyprus LTD

Transcription

1 Company Profile

2 CBS IT Systems Cyprus LTD CBS IT Systems Cyprus LTD was founded in Cyprus (12 Kennedy Ave. Nicosia) in 2010 as a subsidiary company of Cosmos Business Systems SA, which has 25- years of presence in the Greek market (founded 1988) and numerous of projects, is one of the main business in integrated IT solutions, Software and Telecommunications in Greece and Cyprus. As a leading company in the implementation of Information Technology Systems is able to cover in the best possible way the entire lifecycle of systems and can offer: Analytical approach to the needs and requirements of each client. The financial strength which is required for taking total responsibility and risk in large IT projects. Detailed procedures on the management of each project. Unquestionable quality installation hardware, software and network equipment. Partnerships and services provision with the major hardware and software manufacturers. Proven experience in the commercial markets as well as in the public sector. Guaranteed delivery of projects according to deadlines. Technical Support with consequence for as long as required. Available qualified staff for the operation and for the productive use of the systems. The activity of CBS IT (CY) is located in the high technology sector and focuses on providing integrated IT and telecommunications solutions (Data Centers, IT infrastructure and networks), providing specialized business support services as well as installations of software applications (ERP, CRM, BI, BPM). The Company also distributes standard software and undertakes projects including applications and web-based services (Internet) and also the Cloud. Providing integrated IT solutions, including the provision of consulting services and design, procurement of necessary equipment and necessary software (operating systems and applications - standard or custom), installation and infrastructure (cable and telecommunications), installation and optimization of operating systems, staff training, technical support and service contracts and finally the possibility of providing financial services to supply high value equipment from the customers.

3 Cosmos Business Systems S.A. (Mother Company) Cosmos Business Systems was established in 1988, in Athens, Greece and is one of the Leading IT & T providers in Greece & Cyprus. Cosmos is addressing the B2B market with total high technology solutions in IT Infrastructure and Services IT & Software / Consulting services. The Company changed form and direction during the summer of 2000, when new investors acquired the 100% of its shares. In October 2000, 47% (now 33%) of the stocks were acquired by the listed in Athens Stock Exchange companies, Vodafone SA and Info-quest SA. The same month Cosmos capital was raised to 3,22 M. Now it is 4,2 M. Cosmos has 140 employees and is expecting in 2014, 30 m in revenue. The group is consist of the holding Cosmos Business Systems SA, and two (100% owned) subsidiaries the Cosmos Consulting SA and CBS IT (Cyprus) LTD. The management s objective is to offer integrated turn-key solutions, in networking, office automation and telecommunications and services, to the Greek and Cypriot Industrial and Commercial Markets and in the professionals focusing mainly to the middle and large corporations of the Private and Public sector. Cosmos is carrying a large variety of quality standards certificates such as ISO 9001 & 27001, 14001, OhSas Certified (sales, services, projects security, environment, and health), NATO certification for military production goods. Cosmos is operating offices in Greece (Athens, Thessaloniki) and Cyprus (Lefkosia). Company History Established in 1988 Acquired by new management during the summer of 2000 In 2000 capital was raised to 3,3M. Staff expansion of over 100 experienced employees In March 2001 the company moved to the privately owned offices in Polygono Attikis In 2002 the company became certified as ISO 9001:2000 in quality procedures for sales and services by TUV Hellas. In 2003 the company created an independent department for software and consulting (ERP, CRM) in collaboration with Microsoft and Open Text (Captaris) In 2004 the company became Hewlett Packard Authorized Service Delivery Partner (ASDP) In 2006 new partnerships were formed / authorized distributor of Open Text, Cycos and Thin Print for Greece. In % affiliated Cosmos Consulting SA is founded, specializing in software & consulting In 2008 cooperate with SONY and undertake the product s representation of Dell as Dell at work Partner In 2008 upgrade the cooperation with HP (Gold Preferred Partner) and with AVAYA In 2009 upgrade the cooperation with Cisco (Silver Partner) and with Avaya (ECG Enterprise Gold Partner) In 2010 expand the cooperation with Avaya as Joint Service Delivery Partner (JSD) From October 2010 activated with the foundation of new offices in Thessaloniki and Cyprus via the 100% affiliated company named CBS IT Systems Cyprus LTD In June 2012 the company moved to the new privately owned offices in Metamorfosi Attikis

4 CBS IT Organizational Chart Cosmos Business Systems (GR) CBS IT (Cy) Country Manager Legal Dpt General Manager Sales Dpt Technical Dpt Accounts & Logistics Acc Mngr Private Sector Software Dpt Field Service Networking Acc Mngr Public Sector Consultants Developers Bench Presales

5 CBS IT Customers The company approaches the market through the sales department, consisting of Account Managers specialized in all industry categories. CBS IT focuses on customers in the Private and Public sector and offers complete Turn - Key Solutions. Each sector is approached by the sales force, consisting of specialized Account Managers that focus on each market separately and can provide specific solutions for each industry, applying a customer oriented model to each solution. The classification of customers consists of specific criteria including turnover, and company size, but more importantly the technology needs of each industry. At the same time the company approaches the market through Public Relations and Marketing which consist of promotions, events, advertising and direct marketing. In addition, the website can be found at: Target Markets

6 Vertical Market Classification

7 Main Collaborations and Partnerships CBS IT collaborates with Hewlett-Packard, IBM, Dell, Lenovo, Fujitsu, Microsoft, Cisco, Avaya and Autodesk. Cosmos is an Authorized Service Provider for Hewlett-Packard and IBM, as well as is a Service Provider for Lenovo, Cisco and Avaya (Certified Quality Service Provider & Joint Service Delivery), a Microsoft Gold Certified Partner for ERP Microsoft Dynamics NAV (Navision) and CRM and Networking Infrastructure. In addition, also represents in the Cypriot market, companies such as Open Text (Right Fax, Workflow, and Document Management Archiving), Cycos (Unified Messaging), ThinPrint (Remote Printing), Tegos (Recycling and Waste Management Software) and ShipCentric (Shipping Software).

8 CBS IT Main Business Partnerships Company Partnership Solution Remarks Microsoft Gold Certified Partner Navision, CRM, SharePoint ERP, CRM Applications Information Worker Microsoft Gold Certified Partner Operating Systems Office Applications Large Account Reseller LAR Microsoft Small Business Specialist Microsoft Authorized Education Reseller Academic, School Microsoft Gold Certified Partner Operating Systems, Applications Large Account Reseller LAR Hewlett Packard Gold Preferred Partner Servers, Pc s, Notebooks, Storage, LFPrinters, Networking Direct Partner/ ServiceONE Expert Hewlett Packard Gold Preferred Partner Printers, Plotters, Peripherals IBM Business Partner Servers, Storage Systems, Training Direct Partner / Service Provider Lenovo Gold Business Partner Pc s, Notebooks Direct Partner/ Service Provider Fujitsu Business Partner Servers, Pc s, Notebooks Direct Partner DELL Partner Direct Servers, Pc s, Notebooks, Storage, Printers Cisco Silver Partner Security, Wireless, IP Telephony Direct Partner NetApp Silver Partner Storage Autodesk Authorized Value Added Reseller AutoCAD Architectural, 3D Studio Open Text Authorized Distributor Workflow Management Document Management Fax Server & Electronic Document Delivery Avaya Authorized Business Partner IP Telephony, Contact Centers, Unified Communication Software Product in Greek Version IP Telephone Centers Silver Peak Gold Partner Wan Optimization Disaster Recovery Business Continuity Oracle Gold Partner Oracle HW Strategy / Oracle Storage Solutions Oracle Database Appliance Symantec Gold Partner Security, Antivirus, Endpoint Protection, Backup Exec, Endpoint Security & Mail Security, Enterprise Vault Citrix Silver Solution Advisor Application Delivery Infrastructure, Security VMware Enterprise Solution Provider VMware Certified Professional (VCP), VMware Sales Professional (VSP), VMware Technical Sales Professional (VTSP) Kingston Business Partner Memory, Flash Memory, USB Flash Drives Oracle Reseller

9 CBS IT Certifications Brand Certification Type Hewlett-Packard Gold Preferred Partner IBM/ Lenovo Dell Fujitsu Cisco Avaya Microsoft Gold Certified Partner Autodesk Open Text Silver Peak Oracle Citrix Ship Centric Symantec NetApp VMware Intel Computing Systems (ProLiant, Entry level and Enterprise Storage Products, Integrity, Alpha) Large Format Printing Plotters (LFP) Services - PC, Workstation & Notebook Repair (ASDP) Services - Server & Storage Repair (ASDP) Business Partner Warranty Service Provider Partner Direct Corporate Reseller Silver Partner Authorized Business Partner Microsoft Business Solutions (Navision, CRM) Large Account Reseller (LAR), Networking Infrastructure Competency, Information Worker Competency Messaging and Collaboration Specialization, OEM Hardware Solutions, Academic, Software Asset Management (SAM) Authorized Reseller, Building Systems, AD-Viz Authorized Distributor (Right Fax, Document Management, Workflow) Gold Partner Gold Partner Solutions Advisor Sales Partner Gold Partner Silver Partner Enterprise Solution Provider Intel Associate Partner Member

10 CBS IT Strategic Business Units CBS IT distributes all activities in four Strategic Business Units (SBU s) which are: More specifically, the Strategic Business Units include: IT infrastructure: Information Systems, (Servers, Pc s, Storage, Printers, Plotters), Operating Systems (Operating Software, Databases, Security), Network (LAN s, WAN s, Routing, Switching, Network Management, Internet, Intranets) as well as consumables of all the main manufactoring companies. Software and Consulting: Cosmos supports applications such as ERP, CRM, BPM Document Management and Workflow, with collaboration from companies such as Microsoft and Open Text. In addition, there is development of various Turn Key Solutions for specific vertical markets including solutions for the technical sector such as Autodesk in which Cosmos is an Autodesk Authorized Dealer (AAD). Telecommunications: In collaboration with companies such as AVAYA, Cisco, Open Text and Cycos, Cosmos offers complete solutions for VoIP, IP telephony and Unified Communications. Also it supports mobility solutions with platforms such as Blackberry or Microsoft Exchange. Services: All services that are required for the study, installation and uninterrupted operation of products and solutions installed, including technical support, repairs, training services, prepaid technical support, technical support agreements and outsourced services.

11 Solutions Table IT Infrastructure Telecoms Software & Consulting Services Data center design Construction Servers, Storage, Pc s Notebooks, PDA s Systems Software Virtualization Security Back Up & DLP Systems Management Printing & Plotting Managed Print Services IT consumables Unified Communication VoiP- VPN Cabling- Structured Electrical Networking Network Management Network Security Wireless solutions Fax Solutions Blackberry Enterprise Servers ERP Microsoft Dynamics NAV Microsoft Dynamics CRM Cloud ERP & CRM Business Intelligence & Analytics Business Process Management (BPM) Retail Solutions GIS & Fleet Management Web Applications Share Point Portal Apps Autodesk Solutions Solution Design & Consulting Systems & Risk Assessments Service Contracts Managed Services Cloud Services & hosting Bench repairs Outsource contracts Disaster Recovery Solutions Help Desk 24 * 7

12 ΙT Infrastructure Business Unit CBS IT Sector of Information Technology and Infrastructures (IT Infrastructure) includes the all essential Information Technology equipment (Hardware and Operating Software, Middleware, Consumables, Parts) and networks which are essential grounds for the operation of any Enterprise, Organization or Office. CBS IT undertakes the planning, study, proposal and the development of simple and indepth projects, the necessary equipment and infrastructures, and the necessary short and long term technical support. CBS IT supplies Service Level Agreements (SLA s) that supply additional services executed by sales and technical professionals that are certified in their respective fields (see the related certification tables). The offered equipment, from leading brands such as IBM, Hewlett-Packard, Lenovo, Fujitsu, Cisco, Intel, Microsoft, and Symantec guarantee the uninterrupted operation and output in a completed environment - end to end integration. All the hardware comes with warranty coverage in addition to extended support through additional technical coverage (see the related chapter). The IT Infrastructure Business Unit includes the following categories:

13 IT Ιnfrastructure Categories 1. IT Hardware a. Servers, Data Centers b. Storage, High Availability Systems c. Networking and Data Communication Devices, Security, Wireless, Routing & Switching d. PC s e. Notebooks, PDA s, Handhelds f. Printers (all categories) g. All-In-One Multifunction Devices (Multifunction Printers- MFP s) h. Scanners, Scanning Devices all sizes i. Plotters Design Devices all sizes j. Monitors k. IT Peripherals l. Spare Parts 2. Telecom & Office Automation Hardware a. Switch Boards, PBX s b. Mobile Devices c. Faxes, IP Faxes d. Copiers e. Cash Registers & POS f. Tax Machines (eafdss) g. TV screens for presentations (LCD & Plasma) h. Presentation Devices, Surveillance Devices, Security Systems 3. Software System / Utilities / Internet / Mobile Services/ Middleware a. Licences b. Add- On s c. Upgrades d. Contracts - Enterprise Agreements (EA) e. Internet Licences and Connections f. Internet Applications and Services g. Mobile/Telecom Licences and Services 4. Consumables a. Hardware b. Printing c. Media d. Software e. Stationery f. Other

14 Software Business Unit CBS IT established a new division, in order to cover the market needs in ERP and CRM applications and in collaboration with world leaders in software development. At the same time it represents companies that provide vertical solutions, and has developed its own vertical applications for vertical sectors. CBS IT provides Software Services to the Cypriot Market and cover market needs in ERP and CRM applications. The software department, with its products and collaborations, covers a wide range of market needs (various enterprises sizes - Corporate, Medium Small and Very Small). This department allocates project managers, specialized consultants and developers (programmers) which cover the development of applications for the needs of the customer and the design of custom made solutions for specific vertical categories. The Software Department will be forming a new affiliate company (100% affiliation) Cosmos Consulting S.A.

15 Software Vendors Microsoft Dynamics NAV (ERP, previous Microsoft Navision) Microsoft Dynamics CRM Microsoft Sharepoin Business Intelligence Unisoft (Atlantis, XLine & Kefalaio ) Open Text Workflow & Document Management (Alchemy), Right Fax Autodesk - Architectural Desktop Vertical Solutions Cosmos Industrial Production - (for ERP Microsoft Dynamics NAV) CRM Service & Sales (MS NAV) Cosmos Paramedics for Paramedics Companies (MS NAV) Cosmos Furniture (MS NAV) Paper Industry, (Tear-off Products) (MS NAV) TEGOS Recycling & Waste Management (MS NAV) Ship Centric Ship Supplier ( MS NAV) Payroll and Human Resources, Access Control - Independent Application can communicate with most ERP s Retail SharePoint applications Web applications ecommerce Portals

16 Telecommunication Business Unit The rapidly developing sector of telecommunications is one of the four Strategic Business Units of Cosmos / CBS IT. This sector collaborates with leading companies such as Avaya, Cisco, Open Text, Cycos and Microsoft as well as with other world leaders in telecom and internet specializations. The unification of voice, fax, , SMS, and data in a single environment are handled by the Telecommunication Department of CBS IT. The department is staffed with experienced personnel, including engineers and consultants, and relies on international collaborations and international practice for the implementation of complicated solutions. CBS IT is taking care of consulting for appropriate solution design and verification according to the customer needs. Finally, regarding the basic building infrastructure, the company also provides specialized resources for the installation of cables and/or fi ber optics as well as other related electrical installations (power supply infrastructures, data rooms, air conditioning, etc). The provided solutions are listed below:

17 CBS IT Telecom Solutions IP Telephony Contact Centers Unified Communications CTI - Computer Telephony Integration και συνδέσεις με CRM Microsoft, Lotus IVR- Interactive Voice Response Workflow & Document Management Solutions (also in the Greek Language) Mobile Solutions Blackberry Mobile Solutions Thin Print Remote Desktop and Remote Printing Solutions for Mobile Users VoiP Voice Over IP VPN s Fax and IP Fax (FoIP) Internet Connections E- Track Fleet Management Voice & Data Connections, Leased Lines

18 Services Business Unit CBS IT covers a wide range of services from many areas of technology. These services address customer needs and are facilitated by a well organized technical department, which includes engineers, technicians and support personnel. The organisational chart of the technical department, with the specific activities, is presented below:

19 Organizational Chart for Services

20 Services Categories Services Categories Α. Study of the present condition and proposal for the best applicable solution. Β. Supply, installation and modification of the equipment for the operating systems and the application. C. Training of the users. D. Technical support of the network and the installed applications. Ε. Technical Support Contracts (Service Level Agreements SLA s). F. Development of custom made solutions according to customer s needs, either equipment or application software (software development). More specifically the services cover the following categories: Studies and Proposals: To optimize the installation and operation of each network (LAN, WAN, INTERNET), regarding the transmission of voice, data or video (picture), Cosmos undertakes financial and technical studies required to achieve the best possible solution available for each installation. Telecommunications and Networks: Installation and testing of the active components for networks topology such as WAN / LAN / INTRANETS, transfer of voice, video and data, IP telephony, wireless networks, installations of solutions for VoIP (Avaya, Cisco), network management and security. Cabling, Electrical Installations, Air Conditioning: Study and installation of cable systems on weak and powerful currents, and installation of structured cabling (category 5 and 6 or in fiber optics), electrical installations where it is required, air conditioning, etc. Data Centers - Server Rooms: Cosmos is supplying the necessary studies, the special manufacturing and implementation of the infrastructure for servers, storage or telephone PBX installations in the server rooms (e.g. air condition, ventilation provision etc). Telephone PBX, VoiP & Office Automation: Telephone PBX, fax and printing (MFP) for the needs of big or small enterprises and offices are offered and supported by Support and Maintenance contracts or on an on call basis. Specialized Solutions for document management, workflow, fax management (Open Text Right Fax), unified messaging (Cycos, Cisco, Microsoft, Avaya) are provided. Help desk and Call Center: Cosmos has an in house organized call center that provides services of telephone support for hardware and software issues. This service is provided under specific service contracts, modified to customers needs.

21 Service and Support Contracts (*) Service Level Agreements (SLA S) Customer support, provided by CBS IT, is the complete technical coverage for the entire range of products available, and also for the overall solutions that Cosmos provides. This technical support is executed by experienced technicians and engineers, certified by Microsoft, Cisco, IBM, Hewlett-Packard, AVAYA, Fujitsu and the other listed Partners of CBS IT. There are five categories of customer support that CBS IT provides: Service Contract 1. Initial installation of equipment / modifications / customization / connections / networks / communications 2. On-call technical support within a specific time frame-purchase in advance of technical support hours 3. Permanent on-site engineers outsourcing 4. Support and training services 5. Custom made contracts (Migration, Deployment, Disaster Recovery, Web Hosting Project Management κ.λ.π.) (*) For more information, please refer to the Services Leaflet or visit

22 CBS IT Main Customers

23 Financial Services and Programs Special financing programs are available for CBS IT for clients, individuals and corporations with special prices. Our financial programs include factoring or leasing services, through major Cypriot banks, always with competitive interest-rates. The client simply chooses its own payment scheme and CBS IT takes care for the rest. Future Activities To ensure the continuous development of the company s activities, CBS IT is focused in four strategic business units: IT infrastructure, Telecommunications, Services, Software and Consulting. The company s main targets of growth will be focused in telecommunications and electronic commerce, mobile commerce and software development, along with the very powerful position that it currently holds in the IT Infrastructure Sector. The continued growth of CBS IT infrastructure and the expertise of its human resources along with the strong capital base will guarantee the seamless development in the future and will establish CBS IT as a proven market leader in the coming years.

24 81 Kennedy Avenue 1076 Nicosia, Cyprus Tel.: , Fax: [email protected],