Managed IT Services by

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1 Managed IT Services by ISO 9001:2008 Certified Leveraging Managed Services to Optimize the Business Benefits of Your IT Investment Company Introduction Nevaeh Technology ( is a business consulting, technology and services Company serving Indian and Global Enterprises, Corporate Houses and Government sectors. The company was promoted by a group of senior IT and Management professionals to create a venture offering timely, cost effective and quality solutions and services.

2 Brief Service Description: Managing a complex and growing server and hardware environment is challenging and time consuming. Business reliance on these systems has become total and the consequences of downtime or failure are immediate and significant. Managing IT infrastructure has become one of the biggest challenges facing systems managers today. Nevaeh Technology s Managed Services & Remote Infrastructure Management address these challenges directly by giving you best in class systems management at a fraction of the costs normally associated with such quality. Typically, RIM allows for 90% of all systems management to be done remotely Stress Free IT! Nevaeh Technology RIM allows 24/7 monitoring and management of your IT infrastructure by highly trained and certified technicians Main characteristics of the service: a. Service Available through 24/7 52 weeks a year. b. SLA guaranteed. c. Reduced failure rate increased systems uptime. d. Performance metrics e. Ability to phase staff in and out according to peak/trough workload. f. 1st and 2nd level support with direct liaison with client technical staff as required. g. Typical service includes: backup/restore, patching, performance monitoring, capacity management. h. server management. i. Nevaeh Technology will also provide local technician where required. Service provided from which geography: India (Kolkata) Service provided to which geography: Global no exceptions Why NEVAEH s Managed Service? Robust Network Architecture of NEVAEH NOC High Bandwidth availability and Power backup Agile Disaster recovery system 24 X 7 Infrastructure Support and Help Desk Young, efficient & skilled engineers Industry standard pricing model Customised solution specific to each client. Adherence with global standards (ISO 9001, ISO 27001, ISO 20000)

3 NEVAEH Infrastructure Practices Large Organisations need to provide attention and technical backup 24 X 7. Operating backup facilities to monitor 24 X 7 environments is again a costly measure for many organisations. NEVAEH Managed IT Services cater to organisations for their 24 X 7 technical service monitoring. Our technicians monitor organisations with an eagle eye and applicable technical know-how to maintain a round the clock effective network. NEVAEH Infrastructure Management The competencies NEVAEH Managed Services includes futuristic approach and capabilities to monitor and maintain business infrastructure backup 24/7 Removes the stress of maintenance Improve cost-effective Infrastructure Management Services Informative Reporting Know the best, Leave the rest Provides Security Services and Remote management of infrastructure through qualified professionals NEVAEH Infrastructure Management The approach NEVAEH Managed Service is widely accepted for the following approaches - 1. NEVAEH's ITIL/ ITSM process alignment. 2. Proven Global Consulting and System Integration Capabilities from NEVAEH. 3. Already existing Business Ready Infrastructure 4. Services through qualified professionals (Microsoft, ITIL, Cisco). 5. NEVAEH is ISO 9001:2008 certified. RIM & NMS Tool Nevaeh uses NEVAEH uses OPMANAGER- MANAGE ENGINE as RIM & NMS tool. But to meet different customer requirements (respecting both service and commercials) we also offer our remote monitoring through KASEYA, N-CENTRAL and C A UNICENTRE Remote Infrastructure Management Tool.

4 Core Services Front end Services Front end services from NEVAEH Managed Services will include L2 and L3 levels of support, enterprise rationalization, application packaging, standard desktop supports and deployment services. Back end Services Services at the NEVAEH NOC and Data centre backend will include Database and storage management, server consolidation, data migration services, server and network management, monitoring and other messaging services. IT Security Services NEVAEH manages Disaster recovery, Monitoring infrastructure, while clients maximize core business. Analytical Services Optimisation of IT Infrastructure, Offshore ability Assessment, Process Management & IT Audit. Service Verticals

5 End User Services A host of end user services are provided by NEVAEH, ranging from setting up a Network Operation Centre to Managing infrastructure and facilities. NEVAEH offer proven business solutions that unify global infrastructure and business processes, and enable instant access to people, applications and data. NEVAEH's IT support services target the critical functions required by the IT professionals of an organisation. Business Continuity Services Right from plan development, training, testing services to vendor negotiation representation, NEVAEH provides Business Continuity Services. Our Business Continuity Services aim at providing round-the-clock service delivery for any IT related operations. NEVAEH manages process through ITIL, ITSM guidelines. What's more? NEVAEH also guides business processes asper ISO service delivery standard. IT Strategy and Architecture From planning to designing of IT strategies and architecture, NEVAEH provides proven paths for any infrastructure. Strategies and architecture from NEVAEH reduces environmental impact and operational costs of maintaining infrastructure services. Global Consulting and System Integration Capabilities include end to end solutions in ERP, CRM, business analytics, infrastructure management and middleware to offer high value Systems Integration services. Our system integration services are aligned with our strategic approach to improve operational excellence and increase customer satisfaction. Middleware Services NEVAEH Middleware Services provide seamless integration of application layer with the infrastructure layer, NEVAEH helps by optimisation of IT environment, generating higher returns on investments and yielding business value and innovation from IT. System Integration Services NEVAEH Infrastructure Management services include system level integration, including Remote Infrastructure Management (RIM), Server Optimisation and Integration, System Implementation, Data Mobility Services and Storage Optimisation services.

6 Internet Security Get relieved from worrying about data security and up-time services. NEVAEH provides services ranging from Identity & Access Management, Security Governance, Threat Mitigation and Physical Security Measures. NEVAEH IT Security services are designed to help any business enhance their information security posture along with compliance of security guidelines as per proven business standards. DR Site and Facility Services What happens when an organisation lose data? NEVAEH believes in providing Disaster Recovery architecture that provides trusted and secured solution as a measure to counter attack disasters. NEVAEH manages backup and monitoring of all data. Right from planning to implementation of disaster recovery sites, NEVAEH assures any business 'total security over data'. Communication Facility Services Whether the requirement is accessible and affordable communication or easy network integration, NEVAEH provides technical know-how and implementation plan by providing easy to manage architecture, ranging from VOIP to Network Cabling solutions. Maintenance and Technical Support Services Apart from Managed Services, NEVAEH also provides annual maintenance and technical support services. NEVAEH assures businesses not to worry about any IT related service any more.

7 Our credentials and customers: NEVAEH consists of a number of highly experienced infrastructure management professionals having global certifications in design, built, quality assurance, security and service delivery Nevaeh has built up IT Infrastructure for a number of big houses and corporate and has been catering FM services through its ITIL aligned Service Delivery Centre. Following are few of our esteemed customers: Our Partners The following companies are closely associated with us in our Infrastructure design & build activities as well as critical post warranty support to our FM customers.

8 Contact Nevaeh Nevaeh Technology Private Limited HB-35, Sector III, Salt Lake City. Kolkata , West Bengal. India. Phone : Fax : web: