DISNEY TICKET ACTIVATION SOLUTION STANDARD OPERATING PROCEDURE

Transcription

1 DISNEY TICKET ACTIVATION SOLUTION STANDARD OPERATING PROCEDURE JUNE 2006

2 TABLE OF CONTENTS OVERVIEW.2 SECTION 1 USER....3 Ticket Shell Overview Access and Login to the Disney Ticket Activation Solution Activate Walt Disney World Resort Magic Your Way Tickets Print a Guest and Travel Professional Confirmation Handle Voids Understand Error Messages SECTION 2 BRANCH/TICKET COORDINATOR 15 Ticket Shell Overview Point of Purchase Display (POP) Setup Plan-O-Gram Order Additional Ticket Shells Understand the Reporting Process SECTION 3 CLUB ADMINISTRATOR 27 Required Equipment User Name, Password and IP Filter Setup Customized Signage and Collateral Orders Receiving Reports Payment Process/Wire Transfers

3 Welcome to the Disney Ticket Activation Solution Program Manual. This manual is designed to provide step-by-step instructions on how to activate Walt Disney World Resort Theme Park tickets via the Disney Ticket Activation Solution website and is divided into three sections: User, Branch/Ticket Coordinator and Administrator. Each section is designed to be an individual component, but more than one section may be applicable to your role within the club and/or branch. Section 1 will address the User. A User is anyone responsible for activating a ticket shell via the Disney Ticket Activation Solution. Section 1 provides step-by-step instruction on how to activate Walt Disney World Resort Magic Your Way tickets. Section 1 addresses the following areas: Ticket Shell Overview Access and Login to the Disney Ticket Activation Solution Activate Walt Disney World Resort Magic Your Way Tickets Print a Guest and Travel Professional Confirmation Handle Voids Understand Error Messages Section 2 will focus on the components that the Branch/Ticket Coordinator is responsible for: Ticket Shell Overview Point of Purchase Display (POP) Setup Plan-O-Gram Order Additional Ticket Shells Understand the Reporting Process Section 3 will concentrate on the Administrator and related responsibilities: Ensuring that the locations have the necessary Required Equipment User Name, Password and IP Filter Setup Customized Signage and Collateral Orders Receiving Reports Payment Process/Wire Transfers In addition, we have included Helpful Tools and Reference Materials. Continue to check for updates pertaining to the manual, website and system.

4 SECTION 1: USER The purpose of this section is to provide instruction on how to activate Walt Disney World Resort Magic Your Way tickets through the Disney Ticket Activation Solution. After reviewing this section, the User will be able to: Understand the Magic Your Way Ticket Shells Access and Login to the Disney Ticket Activation Solution Activate Walt Disney World Resort Magic Your Way Tickets Print a Guest and Travel Professional Confirmation Handle Voids Understand Error Messages

5 SECTION 2: BRANCH TICKET COORDINATORS The purpose of this section is to provide an overview of the marketing materials and instruction on how to order additional ticket shells to support Walt Disney World Resort Magic Your Way Tickets for your branch location. After reviewing this section, the user will be able to: Understand the Magic Your Way Ticket Shells Point of Purchase Display (POP) Setup Plan-O-Gram Order Additional Ticket Shells Understand the Reporting Process

6 SECTION 3 CLUB ADMINISTRATOR The purpose of this section is to provide instruction for the Club Administrator. After reviewing this section, the user will be able to: Ensuring that the locations have the necessary Required Equipment User Name, Password and IP Filter Setup Order Customized Signage and Collateral Receiving Reports Payment Process/Wire Transfers

7 HELPFUL TOOLS/REFERENCE MATERIALS This section includes Helpful Tools and Reference Materials; however, continue to check for updates pertaining to the manual, website and system User Quick Reference Sheet Club/Branch Information Change Form Void/Ticket Return Request Form Troubleshooting Contact List

8 USER QUICK REFERENCE SHEET 1. After completing the transaction in the point-of-sale system or cash register, navigate to on the Internet. 2. Login to using your User ID and Password. 3. Click on Disney Ticket Activation Solution button on the bottom right hand corner of the home page. 4. After clicking on the link to the Disney Ticket Activation Solution landing page, you will be presented a splash screen with information pertaining to the program: Click link to: Disney Ticket Activation Solution. 5. Click the link once more to enter the Disney Ticket Activation Solution site. 6. After clicking on the link to the Disney Ticket Activation Solution on the landing page, you will be presented with several links. Select Activate Tickets. 7. Login with your Disney Ticket Activation Solution user ID and password assigned to you by the branch administrator. 8. Swipe the first Magic Your Way ticket shell. The Magic Your Way ticket-type and agetype will appear on the screen 9. After all the Magic Your Way ticket shells are swiped, up to eight (8) per transaction, click CONTINUE. 10. The next step would be to Enter Ticket Information. Using the dropdown box, correctly choose the number of days purchased Options are selected by checking, or un-checking, the corresponding optional addons purchased. 11. When all ticket options have been selected, click CHECKOUT. 12. Take time to review the order. If not correct, EDIT before moving forward. 13. Determine if the guest would like an confirmation sent. If yes, then type over the pre-populated address. 14. Accept the Terms and Conditions by scrolling to the bottom of the text box and checking the box. 15. To completed the transaction and activate the ticket shells, click SUBMIT. 16. After the transaction completes, the website will provide a button to a printable copy of the Guest Confirmation and a Travel Professional Confirmation. 17. Print a Guest Confirmation and hand the confirmation, the activated tickets, and AAA Diamond Parking Voucher to the guest (if applicable). Instruct the guest that their confirmation has all their ticket information and should be kept in a safe place separate from the tickets to reference later if they were to be lost or stolen. 18. Print a Travel Professional Copy for the branch s files, noting the membership number in the upper right hand corner for reference. TRANSACTION COMPLETE!

9 DISNEY TICKET ACTIVATION PROGRAM CLUB / BRANCH INFORMATION CHANGE REQUEST FORM TO: NATIONAL ACCOUNT SALES FAX NUMBER: 407/ WDWNATIONALACCOUNTSALES@DISNEY.COM FROM: CLUB: IATA: ADMINSTRATOR/BRANCH TICKET COORDINATOR DATE: FAX NUMBER: CLUB NUMBER CLUB NAME CLUB FAX # TELEPHONE: CONTACT NUMBER # OF PAGES: INCLUDING COVER PG CHANGES TO CLUB ADMINISTRATOR: ADD REVISE REMOVE NAME: TELEPHONE: RESPONSIBILITIES: (CHECK ALL THAT APPLY) ORDER MARKETING MATERIALS RECEIVE MARKETING MATERIALS CHANGES TO BRANCH TICKET COORDINATOR: ADD REVISE REMOVE TICKET REPORT NAME: TELEPHONE: RESPONSIBILITIES: (CHECK ALL THAT APPLY) ADDRESS CHANGES: ORDER MARKETING MATERIALS RECEIVE MARKETING MATERIALS TICKET REPORT IATA#: CHANGE: ADDRESS CITY STATE ZIP TELEPHONE FAX (CHECK APPLICABLE) HOURS OF OPERATION (HOURS WILL BE SET TO EXPIRE ½ HOUR BEFORE AND AFTER HOURS PROVIDED): IATA#: OPEN CLOSE REASON FOR CHANGE START DATE END DATE

10 DISNEY TICKET ACTIVATION PROGRAM TROUBLESHOOTING VOID/TICKET CONTACT RETURN REQUEST LIST FORM TO: LOGIN ASSISTANCE EDEN WARD WDW TICKET FULFILLMENT Disneytravelagents.com: FROM: Disney Ticket Activation Solution Login: TICKETS AGENT/CASHIER NAME FAX NUMBER: DATE: CLUB: FAX NUMBER: CLUB NUMBER CLUB NAME CLUB FAX # TELEPHONE: IATA: CONTACT NUMBER # OF PAGES: INCLUDING COVER PG TOTAL NUMBER OF ACTIVATED TICKET VOIDS REQUESTED: Instructions Provided at Login Club Administrator Customized Collateral: WINXS Help desk at RR Donnelley Ticket Shell Orders: WDW Ticket Usage: WDW Ticketing Ticket Void Questions: WDW Ticketing IMPORTANT Please verify ticket usage prior to issuing a refund to the Guest. Parking Vouchers: WDW Ticketing Note: Club will only receive credit for UNUSED tickets. Payment/Billing: WDW Ticketing COMMENTS: FORMS Forms are available on the Disney Ticket Activation Solution Website accessible via disneytravelagets.com Void Fax Number: WDW Ticketing Branch Changes: WDWDTIADMINREQUESTS@DISNEY.COM TECHNICAL Technical Questions: Club Administrator/Branch Ticket Coordinator TRAINING INTERNAL USE ONLY Disney Ticket Activation Solution Training Questions: Club Administrator MARKETING TOTAL NUMBER OF TICKETS RETURNED: TOTAL NUMBER OF TICKETS CREDITED: REFUND AMOUNT: POP/Marketing Questions: Penny Nestork (penelope.a.nestork@disney.com) NOTES/COMMENTS: 407/ GENERAL Walt Disney World Resort Information: WDW Ticketing

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