SecureAnywhereTM Web Security Service

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1 SecureAnywhereTM Web Security Service

2 This document provides a general overview of the Webroot SecureAnywhere Web Security Service Partner Management Portal. Webroot Partners such as Managed Service Providers are given access to their Partner Management Portal to create and manage Web Security Service accounts for their customers. The steps for using the Webroot SecureAnywhere Web Security Service - Partner Management Portal are: Receive the Webroot Welcome See page 2. Log In and Change Your Password See page 3. Add Customer Accounts See page 4. Access Switch-In Account See page 8 Change a Customer s Account IP Range See page 9. Manage a Customer s Logs, Reports, and Vulnerability Scans See page 12. The login for the Partner Management Portal is separate from the login for the Webroot SecureAnywhere Web Security Service which is used to provide protection for your organization proper. You can, however, switch to your organization s Webroot SecureAnywhere Web Security Service portal from your Partner Management Portal. Since login addresses must be unique across the entire Webroot SecureAnywhere Web Security Service, regardless of account, you must create a unique address for each customer account you set up. Customers are solely responsible for configuring their systems and networks in accordance with industry best practices. For additional information, see Resources page on page 15. Page 1 Webroot, Inc. Proprietary and Confidential Information

3 To receive the Webroot Welcome 1. You will receive a Welcome from Webroot (Web Filtering Service) notifying you that your Partner Portal account has been registered. 2. The contains your login details. Page 2 Webroot, Inc. Proprietary and Confidential Information

4 To log in and change your password: 1. In a web browser, enter the following URL: 2. Log in with the credentials you received from the in the Receiving the Webroot Welcome procedure on page The system prompts you to change your password. Your password must meet the following requirements: Have a minimum length of eight characters. Use at least three of the following types of characters: Lower case Upper case Numbers Special characters Page 3 Webroot, Inc. Proprietary and Confidential Information

5 Now that you have access to your Web Security Service Partner Management Portal you can begin adding your customer accounts. To add a customer account: 1. In a web browser, enter the following URL: 2. Log in with your partner portal credentials. 3. Click the Accounts tab and select Add. 4. In the Customer Account Information area, populate the following fields: Customer ID Account Name Administrator Send Notification Enter any numeric value. Enter the name of the customer account. Enter the of the administrator. The administrator must be unique and cannot be in use in any other Webroot Web Security Service accounts. Select the checkbox to have the system send the temporary password to the administrator. Page 4 Webroot, Inc. Proprietary and Confidential Information

6 Choose Recipient of From the drop-down menu, select one of the following to indicate where the temporary password should be sent: Select Recipient You will be able to select from a list of recipients. Send to Account Administrator The system sends the temporary password to the account admin. Send to My Address The system sends the temporary password to your address. Page 5 Webroot, Inc. Proprietary and Confidential Information

7 5. In the User Configuration area, in the IP Range field, enter the gateway IP Addresses of your customer s sites that will utilize the Web Security Service. The syntax must be as follows: For individual addresses - XXX.XXX.XXX.XXX, XXX.XXX.XXX.XXX For ranges - XXX.XXX.XXX.XXX-XXX.XXX.XXX.XXX Page 6 Webroot, Inc. Proprietary and Confidential Information

8 6. In the Vendor Controlled Information area, populate the following fields: Licenses Company Domain Enter the number of seats to be allocated to this customer from your pool of licenses purchased from Webroot. Enter the domain for your customer, for example, webroot.com. This domain is mainly used to identify end users in the customer s console. 7. Click the Save button to add the new customer account. Page 7 Webroot, Inc. Proprietary and Confidential Information

9 When each customer account is created, a Switch-In account is also created with it. This account allows the Partner to switch to the customer account from the Partner Portal. To access your customer accounts using the Switch-In Access: 1. In a browser, enter the following URL: 2. Log in with your partner portal credentials. 3. Click on the Accounts tab. 4. Next to the customer account you want to access, click the Switch link. Page 8 Webroot, Inc. Proprietary and Confidential Information

10 5. In the upper right corner of the portal, click the Switch Back link to switch back to the Partner Portal from the customer account. Page 9 Webroot, Inc. Proprietary and Confidential Information

11 To change a customer s account IP Range: 1. In a browser, enter the following URL: 2. Log in with your partner portal credentials. 3. Click the Accounts tab. 4. Next to the customer account you want to edit, select the Edit link. Page 10 Webroot, Inc. Proprietary and Confidential Information

12 5. In the lower right corner, locate the IP Range box. 6. In the IP Range box, do either of the following: Add the new IP Addresses Modify the existing IP Address 7. Click the Save button to save your changes. Page 11 Webroot, Inc. Proprietary and Confidential Information

13 By default, the Switch-In account does not have access to the customer s Logs, Reports, or Vulnerability Scan Reports. In order to manage the Logs, Reports, and Vulnerability Scan Reports of the customer, access permissions for the Switch-In account need to be modified using the Administrator account of the customer. To manage a customer s Logs, Reports, and Vulnerability Scan Reports: 1. In a browser, enter the following URL: 2. Log in using the Customer s Administrator credentials. 3. Click the Admins tab. Page 12 Webroot, Inc. Proprietary and Confidential Information

14 4. Next to the account, select the Edit link. 5. Click the Application Permissions tab. Page 13 Webroot, Inc. Proprietary and Confidential Information

15 6. At the bottom of the Applications Permissions tab, ensure that the following checkboxes are selected: Manage Log View and Full Audit Manage Report/Dashboard View Manage VulnScan Results View 7. Click the Save button to save your changes. Page 14 Webroot, Inc. Proprietary and Confidential Information

16 Webroot Business Support Documents Page 15 Webroot, Inc. Proprietary and Confidential Information

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