Help Desk User Manual (Version 1.0)
|
|
- Nora Ross
- 8 years ago
- Views:
Transcription
1 Help Desk User Manual (Version 1.0) Table of Contents Accessing Infinity Technologies Help Desk Portal... 2 Logging into Infinity Technologies Help Desk Portal for the First Time... 3 Resetting Your Password... 4 Forgotten Password... 4 Manually Changing your Password... 6 Help Desk Portal Home Page Navigation... 9 Logging In... 9 Logging Out Navigating to the Home Page Editing Your Profile Help Desk Topic Areas Searching Submitting Help Desk Ticket By Through Help Desk Portal Viewing Help Desk Tickets Updating Help Desk Ticket By Through Help Desk Portal Closing Help Desk Ticket Last Updated: 8/24/2015 Page 1 of 22
2 Accessing Infinity Technologies Help Desk Portal In order to access the Infinity Technologies Help Desk Portal, you will need to submit a request to be granted access to the Help Desk Portal application. To do this you must do the following: 1. Go to and scroll to the bottom of the page and click on Request Help Desk Portal Access link. 2. An message, using your default application will be generated with the following information: 3. Enter your name and company information and send the . You will receive a response back stating that your request has been submitted. 4. Once your access has been granted you will receive an with a link to setup your password. The address that you sent the above communication from will be used as your login id. Last Updated: 8/24/2015 Page 2 of 22
3 Logging into Infinity Technologies Help Desk Portal for the First Time 1. Open the that you received from Infinity Technologies that provided a link to create a password for accessing the Infinity Technologies Help Desk Portal. 2. Click on the link in the . A web page will be opened where you will create your password: 3. There are a few password guidelines that need to be followed when creating a new password. They are: Password must be at least 5 characters Password must be different than your address 4. For additional security, please consider these guidelines as well: Password should contain an upper case letter Password should contain a lower case letter Password should contain a number Password should contain a special character. For #, $, %, ^, &, *, (, ) Password should be between 8 15 characters long 5. When you have completed entering your new password click the Set password button. 6. You will now be automatically logged into the Help Desk Portal. Last Updated: 8/24/2015 Page 3 of 22
4 Resetting Your Password There are two ways to reset your password for the Infinity Technologies Help Desk Portal. Forgotten Password If you have forgotten your password, follow these steps to reset it from the Help Desk Portal login page: 1. Go to and scroll to the bottom of the page and click on Help Desk Portal link. 2. A new web page will be opened with the Help Desk Portal login page. 3. Click on the Forgot my password link on the login page. Last Updated: 8/24/2015 Page 4 of 22
5 4. A new web page will be displayed where you will enter your address. 5. After entering your address, press the Submit button. 6. You will then receive an with a link that will enable you to reset your password. 7. Click on the link in the and a web page will be opened Last Updated: 8/24/2015 Page 5 of 22
6 8. There are a few password guidelines that need to be followed when creating a new password. They are: Password must be at least 5 characters Password must be different than your address 9. For additional security, please consider these guidelines as well: Password should contain an upper case letter Password should contain a lower case letter Password should contain a number Password should contain a special character. For #, $, %, ^, &, *, (, ) Password should be between 8 15 characters long 10. When you have completed entering your new password click the Change password button. 11. You will now be automatically logged into the Help Desk Portal. Manually Changing your Password To change your password for the Infinity Technologies Help Desk Portal, follow these steps: 1. Go to and scroll to the bottom of the page and click on Help Desk Portal link. 2. A new web page will be opened with the Help Desk Portal login page. Last Updated: 8/24/2015 Page 6 of 22
7 3. Enter your address and your password and click the Sign in button. 4. On the Home page, click on the down arrow by your name in the upper right hand corner and then click on Change password. 5. A window will pop up that will allow you to create a new password. 6. Enter your current password and your new password. There are guidelines that need to be followed when creating a new password. They are: Password must be at least 5 characters Password must be different than your address 7. For additional security, please consider these guidelines as well: Password should contain an upper case letter Password should contain a lower case letter Password should contain a number Password should contain a special character. For #, $, %, ^, &, *, (, ) Password should be between 8 15 characters long 8. Once you have entered the values, click on Change password. Last Updated: 8/24/2015 Page 7 of 22
8 9. You will receive a message confirming that your password has been reset. 10. You will also receive an stating that your password has been changed Last Updated: 8/24/2015 Page 8 of 22
9 Help Desk Portal Home Page Navigation Logging In Once your account has been setup and your password is set, you can log into the Help Desk Portal by following these steps: 1. Go to and scroll to the bottom of the page and click on Help Desk Portal link. 2. A new web page will be opened with the Help Desk Portal login page. 3. Enter your address and your password and click the Sign in button. Last Updated: 8/24/2015 Page 9 of 22
10 4. Upon successfully logging in, you will be brought to your Home page. Logging Out Perform the following steps to log out of the Help Desk Portal. 1. At the top of any page in the Help Desk Portal, you will see a dropdown with your name displayed. Click on the arrow next to your name and then click on Sign Out 2. Upon successfully logging out of the Help Desk Portal, you will be returned to the Help Desk Portal login page. Last Updated: 8/24/2015 Page 10 of 22
11 Navigating to the Home Page No matter what page you are on in the Help Desk Portal, you can always return to the Home page by clicking on the Infinity Logo. Editing Your Profile Perform the following steps to edit the information in your profile. 1. Click on the arrow next to your name located in the upper right hand corner on any page and then click on Edit your profile. 2. A new popup window will be displayed 3. You can modify any of the following fields by clicking on the existing value and typing over it. Press enter when you have finished typing in each field: a. Name b. Avatar This requires you to upload a picture c. Phone Number d. ***PLEASE NOTE*** If you change your address you will be sent an to the new address to confirm the change. Once you confirm the change, your address will be updated. Last Updated: 8/24/2015 Page 11 of 22
12 Help Desk Topic Areas When you are looking for How To s and Topics for certain areas, you can access this information by clicking on the appropriate Topic Area on the Home Page. The following Topic Areas are available for every user that is granted access to the Help Desk Portal: Avaya IP Office Phone Support Contains user How To s for the IP Office phone system Panasonic Phone Support - Contains user How To s for the Panasonic phone system General Contains general How To s Searching If you are unsure where to look for specific information on the Help Desk Portal, you can use the Search functionality. Simply enter a term in the Search box located at the top of any Help Desk Portal page and press the Enter key. The system will search the entire Help Desk Portal and display the results to you. Click on the Topic Name link in the search results to go to that specific document. Last Updated: 8/24/2015 Page 12 of 22
13 Submitting Help Desk Ticket When you have an issue that is occurring on your network, server, phone system or you are in need of new work to be completed, you are able to submit a Help Desk ticket by 2 different means. By You can submit a Help Desk ticket by sending an to support@infinitytechnologies.com. We ask that you provide the following information: 1. In the Subject of the please indicate if the ticket is for an issue or new work by using one of the formats below: <Company Name> **ISSUE** <Company Name> **NEW WORK ORDER** 2. In the Message of the please indicate the following information: Contact: <Your Name> Contact Phone Number: < Your Phone Number> Description: <Description of the issue/new work> Attachments: Any additional information that can be provided. For example, screenshot of error message received. 3. Once you have sent the , you will receive a response back confirming that a Help Desk Ticket has been created, provide you the Help Desk Ticket Number and how to add additional information to the ticket in the future. Last Updated: 8/24/2015 Page 13 of 22
14 Through Help Desk Portal 1. Go to and scroll to the bottom of the page and click on Help Desk Portal link. 2. A new web page will be opened with the Help Desk Portal login page. 3. Enter your address and your password and click the Sign in button. Last Updated: 8/24/2015 Page 14 of 22
15 4. On the Home page, click on the Submit a request link in the upper right hand corner of the home page 5. A new screen will be displayed for you to enter information in for the new ticket 6. In the Subject field, please indicate if the ticket is for an issue or new work by using one of the formats below: <Company Name> **ISSUE** <Company Name> **NEW WORK ORDER** 7. In the Description field enter the following information: Contact: <Your Name> Contact Phone Number: < Your Phone Number> Description: <Description of the issue/new work> 8. Please provide any attachments that can provide additional information, for example a screenshot of the error message you are receiving. 9. Once you have entered all of the information, click the Submit button. Once the system has saved the new ticket you will receive a confirmation message: 10. The new ticket will be saved to your Activities queue and you will receive an confirming the creation of the request. Last Updated: 8/24/2015 Page 15 of 22
16 Viewing Help Desk Tickets The following steps detail how you can view all of the tickets that you have created on the Help Desk Portal. 1. Go to and scroll to the bottom of the page and click on Help Desk Portal link. 2. A new web page will be opened with the Help Desk Portal login page. 3. Enter your address and your password and click the Sign in button. 4. On the Home Page, click on My Activities link in the upper right hand corner. Last Updated: 8/24/2015 Page 16 of 22
17 5. A new page will be displayed that lists the tickets you have submitted sorted with the most recent ticket at the top of the list. 6. To view only tickets with a specific status, select the value in the Status dropdown field. The options available are: Any Displays all tickets that you have created regardless of status (Default view) Open Displays your tickets that have the status of Open Awaiting your Reply Displays your tickets that have been?????? Solved Displays your tickets that have been closed 7. To view the details for a specific ticket, click on the Ticket Name link. Last Updated: 8/24/2015 Page 17 of 22
18 Updating Help Desk Ticket When you have additional information that you would like to provide for a ticket that you already submitted, you are able to do this by 2 different means. Any time that updates are made to one of your tickets, whether by you or by one of our technicians, you will receive an . By 1. Find the Request Received for the ticket that you want to provide additional information for 2. Reply to the with the additional comments enter into the message body of the 3. Upon sending the , the additional information will be updated in the associated ticket on the Help Desk Portal. Through Help Desk Portal 1. Go to and scroll to the bottom of the page and click on Help Desk Portal link. Last Updated: 8/24/2015 Page 18 of 22
19 2. A new web page will be opened with the Help Desk Portal login page. 3. Enter your address and your password and click the Sign in button. 4. On the Home Page, click on My Activities link in the upper right hand corner. 5. A new page will be displayed that lists the tickets you have submitted sorted with the most recent ticket at the top of the list. Last Updated: 8/24/2015 Page 19 of 22
20 6. To view the details for a specific ticket, click on the Ticket Name link. 7. Enter any updates in the Add you reply area. If you need to attach any additional information, upload the file to the Add File area. When you have completed your updates, click the Add reply button. Once the system has saved the ticket you will receive a confirmation message: Closing Help Desk Ticket When the issue has been resolved or the new work has been completed either you or a technician can close a Help Desk Ticket. This is only able to be performed in the Help Desk Portal. Follow these steps to close a Help Desk ticket. 1. Go to and scroll to the bottom of the page and click on Help Desk Portal link. Last Updated: 8/24/2015 Page 20 of 22
21 2. A new web page will be opened with the Help Desk Portal login page. 3. Enter your address and your password and click the Sign in button. 4. On the Home Page, click on My Activities link in the upper right hand corner. 5. A new page will be displayed that lists the tickets you have submitted sorted with the most recent ticket at the top of the list. Last Updated: 8/24/2015 Page 21 of 22
22 6. Select the ticket you would like to close by clicking on the Ticket Name link. 7. Enter any updates in the Add you reply area. You will also need to check the Please consider this request solved checkbox. When you have completed your updates, click the Add reply button. Once the system has saved the ticket you will receive a confirmation message: 8. When you look at your Activities queue, you will now see that the status for the ticket has changed from Open to Solved Last Updated: 8/24/2015 Page 22 of 22
Reference Document. SedonaOnline Support
Document Overview This document is being provided to explain how to request a SedonaOnline password and how to use SedonaOnline to submit and view Support Tickets. Our company utilizes the SedonaOffice
More informationHelp Desk Documentation
Help Desk Documentation Welcome Submitting a Request Online Submitting a Request via Email Copying Other Users on Your Requests Creating an Account 5 Accessing Your Account 6 Tracking the Progress of a
More informationCSA Helpdesk User Guide
CSA Helpdesk User Guide CSA Helpdesk User Guide 1 Creating Tickets 1.1 1.2 Creating a New Ticket via Email 4 Creating a New Ticket via the Website 7 2 Account Management 2.1 2.2 2.3 Logging in to your
More informationopen windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348
open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348 635 Glenferrie Road, Hawthorn VIC 3122, Australia ph: +61 398195088 fax: +61 398195151
More informationNew Help Desk Ticketing System
New Help Desk Ticketing System Starting Monday, November 30, 2009 at 6 am the University will be going live with their new help desk ticketing system. The website to access the new ticketing system is
More informationTriCore Secure Web Email Gateway User Guide 1
TriCore Secure Web Email Gateway User Guide This document provides information about TriCore Secure Web Email Gateway. This document is for users who are authorized to send and receive encrypted email
More informationCustomer Portal User Manual. 2012 Scott Logic Limited. All rights reserve. 2013 Scott Logic Limited. All rights reserved
Customer Portal User Manual 2012 Scott Logic Limited. All rights reserve Contents Introduction... 2 How should I use it?... 2 How do I login?... 2 How can I change my password?... 3 How can I find out
More informationGenesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507. GenNET Self-Service Helpdesk Tipsheet
Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507 GenNET Self-Service Helpdesk Tipsheet The GenNET Self-Service Help Desk is an innovative, web-based
More informationCoast Guard Pay & Personnel Center Topeka, KS
Coast Guard Pay & Personnel Center Topeka, KS Setting Up and Using the Self-Service Password Reset Features in Direct Access and T-PAX Contents: Direct Access (DA) Account Setup... 2 Add Your E-Mail Address
More informationDOMAIN CENTRAL HOSTING EMAIL
Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as possible. If at any stage you encounter difficulties, you are welcome to send a help
More information2. How to Complete Your Company Registration
2. How to Complete Your Company Registration Upon completion of your initial registration form you will receive a temporary login for the Mitie Sourcing Portal. This is so you can submit some further information
More informationMUTUAL OF OMAHA SECURE EMAIL SYSTEM CLIENT/PARTNER USER GUIDE
MUTUAL OF OMAHA SECURE EMAIL SYSTEM CLIENT/PARTNER USER GUIDE Mutual of Omaha Secure Email Client/Partner User Guide April 2015 TABLE OF CONTENTS INTRODUCTION 3 About this Guide 3 CREATING A MUTUAL OF
More informationMerchant Portal Guide. TradeRoute Copyright 2014. All Rights Reserved.
Merchant Portal Guide TradeRoute Copyright 2014. All Rights Reserved. TradeRoute Merchant Portal User Manual Table of Contents TradeRoute Merchant Account Portal Login Instructions... 3-4 Recovering your
More informationCSSEA Helpdesk User Guide
CSSEA Helpdesk User Guide Contents I. Creating tickets... 3 1. Creating a New Ticket via Email... 3 a. Email format... 3 b. New ticket reply... 3 2. Creating a New ticket via the Website... 4 a. Browse
More informationPARENT/GUARDIAN ACCESS TO SCHOOLOGY
PARENT/GUARDIAN ACCESS TO SCHOOLOGY Website: http://schoology.com Logging In Select Login. Enter the Username and Password you received. Type in Sitka s zip code: 99835 Username Password Zip Code Use the
More informationUser Guide. Delta Controls Single Sign On
User Guide Delta Controls Single Sign On This document outlines the new, streamlined login process for Delta Partner web applications using the Delta Controls Passport Single Sign On system. Contents 1
More informationTrack-IT! (ALA Help Desk)
Track-IT! (ALA Help Desk) Where is TrackIT!? Two (2) Ways to TrackIT! Use the link entitled ITTS Help Desk on the ALA KM home page Open a browser and go to http://help.ala.org Entering a ticket is as easy
More informationUsing the PrairieCat OTRS Help Desk
Using the PrairieCat OTRS Help Desk The new OTRS Help Desk is fairly easy to use with a few differences from the current Wonderdesk Help Desk system. Here is a walk through of opening up and replying to
More informationNessus Cloud User Registration
Nessus Cloud User Registration Create Your Tenable Nessus Cloud Account 1. Click on the provided URL to create your account. If the link does not work, please cut and paste the entire URL into your browser.
More informationUsing McAfee Quarantine Manager
Using McAfee Quarantine Manager McAfee Quarantine Manager provides a central point for users to analyze and act upon emails that have been quarantined because they have been identified as potential Spam.
More information@chubb Agency Portal FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS Why did Chubb redesign the @chubb agency portal? Our goal is to make it easier for you to service your Chubb customers and provide pertinent information regarding our products
More informationAll Colleagues Landing Page
INTERNAL USE ONLY All Colleagues Landing Page User's Manual Version 5 Table of Contents Login... 2 Password Features... 4 Expired password...4 Password reset...6 Region Selection... 8 Changing Your Region...8
More informationUsing the jmrdesign Service Desk
The jmrdesign Service Desk provides supported client users with a more comprehensive resource and easier to use interface. The jmrdesign Service Desk is designed to increase the efficiency and reduce the
More informationRational Software. Getting Started with Rational Customer Service Online Case Management. Release 1.0
Rational Software Getting Started with Rational Customer Service Online Case Management Release 1.0 Table of Contents 1. Introduction 1 2. Site Capabilities 1 2.1 Service Requests 1 2.2 Solutions Knowledge
More informationHOW TO USE OIT EMAIL VIA THE WEB
HOW TO USE OIT EMAIL VIA THE WEB A) Logging into your MyOIT account which includes your email account 1) Open a browser such as Firefox, Chrome or Safari. Please do not use Internet Explorer. 2) In the
More informationSupport System User Guide
Support System User Guide The Virtual Office support system provides users with a useful way to submit and track issues and resolutions. This feature- rich system is one more way that VO provides customers
More informationCypress Connexion HELP Guide www.cypressconnexion.com
Welcome to Cypress Connexion your one-stop-shop for accessing and managing your Cypress Communications account online, at your convenience. The following guide will provide you with helpful information
More informationNew Participant Digital Certificate Enrollment Procedure
New Participant Digital Certificate Enrollment Procedure Now that your account has been setup in the ETS system, you need to access it. As this is a secure site, a digital certificate will be required
More informationHDAccess Administrators User Manual. Help Desk Authority 9.0
HDAccess Administrators User Manual Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks
More informationTime Warner Cable Business Class IP VPN & Managed IP VPN User Guide
Time Warner Cable Business Class IP VPN & Managed IP VPN User Guide Table of Contents 1. TWCBC IP VPN & Managed IP VPN Service Overview... 4 2. How to Order New Services... 5 2.1 Mobile IP VPN Client Licenses...
More informationSetting up an account and logging in using Design & Print Online. Opening a saved project
Setting up an account and logging in using Design & Print Online Opening a saved project 1 of 7 Account Set-Up & Login 1. On the Design and Print Online home page click on the Click to start Design & Print
More informationOnline Services through My Direct Care www.mydirectcare.com
Online Services through My Direct Care www.mydirectcare.com WEB PORTAL Employers and Employees associated with Consumer Direct have access to online services available through a secure website www.mydirectcare.com.
More informationGuidelines for Using the Web Help Desk
Guidelines for Using the Web Help Desk Technology Department 7/15/2013 The purpose of this document is to provide guidance on how to navigate the School Association for Special Education in DuPage County
More informationQuick Start Guide Students must wait until the first day of the semester to gain access to their online and hybrid course(s).
Quick Start Guide Students must wait until the first day of the semester to gain access to their online and hybrid course(s). The following topics are covered in this guide: How to Login to Moodle Locating
More informationWelcome to the ARCO Group Support Desk
Welcome to the ARCO Group Support Desk To allow us to provide you the best service possible when you have a support need it is very important that you follow these instructions when requesting support.
More informationaccount multiple solutions
Quick Start Guide 1 Our easy to use guide will get you up and running in no time! The guide will assist you with: Generating your Sage Pay login Navigation Creating contacts Creating system users Setting
More informationHow to Reset Your Password for the ONRR Data Warehouse Portal
How to Reset Your Password for the ONRR Data Warehouse Portal Audience This document is for all those who access the ONRR Data Warehouse Portal by starting at the following website: https://dwportal.mms.gov/.
More informationOnline Helpdesk System
Online Helpdesk System How to register: Please visit http://www.support.lonicera.com.au/cgi-bin/pdesk.cgi or access our Quick Links at http://www.lonicera.com.au, and click on the Register link, as shown
More informationMIDAS Authorization User Guide. Provider Portal
MIDAS Authorization User Guide Provider Portal Table of Contents Logging On... 2 Change Your Password... 4 Homepage/Welcome Screen... 5 Provider Management.. 5 Provider Demographics... 6 Provider Additional
More informationBucks PSN. Updata Self-Service Portal User Guide. Version 1.0
Bucks PSN Updata Self-Service Portal User Guide Version 1.0 Updata Infrastructure Ltd Page 2 of 4 The Updata Self-Service Portal The Updata Self-service Portal is a web based online portal which enables
More informationLOBO Technology Assistance Center Service Desk Manual End-Users Created July 2012
LOBO Technology Assistance Center Service Desk Manual End-Users Created July 2012 Website and Login: 1. Go to https://techassist.sulross.edu Please add this page to your favorites bar. 2. Login with your
More informationBahamas Tax Information Exchange Portal Documentation
Bahamas Tax Information Exchange Portal Documentation This sub section of the Portal Documentation covers the following Topics: Portal Overview Portal Login Account Status Reportable Account File Processing
More informationMacs are not directly compatible with Noetix.
Those that use Macintosh computers to access Noetix cannot directly access Noetix through http://www.sandiego.edu/noetix. If one is on a Mac and goes to Noetix directly in a web browser, the page is likely
More informationAccess and Login. Single Sign On Reference. Signoff
Access and Login To access single sign on, here are the steps: Step 1: type in the URL: postone.onelogin.com Step 2: Enter your Post student email in the username field Step 3: Enter your Post student
More informationInformation Technology Help Desk Instructions
Information Technology Help Desk Instructions Company: VanDeMark Chemical Inc. Authors: Jeffrey Marshall & Mark Thompson Date Created: May 2013 Table of Contents 1. Logging into the IT Help Desk... 3 2.
More informationHelp Desk Web User Guide
Help Desk Web User Guide 1 P age Contents Create an Incident... 3 Classifying Category... 3 Describe Incident Request... 3 Add Attachments to the Request... 4 Requests... 4 Request List View... 5 Modes
More informationTHE CHILDREN S HEALTH NETWORK CONTRACTING TOOL TRAINING MANUAL
THE CHILDREN S HEALTH NETWORK CONTRACTING TOOL TRAINING MANUAL 1 TCHN CONTRACTING TOOL TABLE OF CONTENTS 2 Overview 3 Step by Step Instructions 3 Logging In 4 The Main Menu Options 5 Creating Custom Lists
More informationINFORMATION SYSTEMS SERVICE NETWORKS AND TELECOMMUNICATIONS SECTOR. User Guide for the RightFax Fax Service. Web Utility
INFORMATION SYSTEMS SERVICE NETWORKS AND TELECOMMUNICATIONS SECTOR User Guide for the RightFax Fax Service Web Utility August 2011 CONTENTS 1. Accessing the Web Utility 2. Change Password 3. Web Utility:
More informationUsing STAGES. Logging into STAGES. Verifying your User Profile
Using STAGES Logging into STAGES 1. You will receive an email letting you know that your evaluation has been started. 2. Click on the link provided in the email to access the STAGES Website. 3. Enter your
More informationOHIO BUSINESS GATEWAY USER ACCOUNT UPDATE GUIDE FOR PASSWORD RESET AND ACCOUNT SECURITY FUNCTIONALITY
OHIO BUSINESS GATEWAY USER ACCOUNT UPDATE GUIDE FOR PASSWORD RESET AND ACCOUNT SECURITY FUNCTIONALITY Ohio Business Gateway 1-866-OHIO-GOV Last Updated: November 16, 2015 Contents 1. Completing a Business
More informationMonash Health Self Service
Monash Health Self Service Table of Contents Monash Health Self Service Password Reset \ Account Unlock via a Non-Monash Workstation... 2 Monash Health Self Service Password Reset \ Account Unlock via
More informationGuidelines for Using the Web Help Desk
BURBANK SCHOOL DISTRICT 111 Guidelines for Using the Web Help Desk Technology Department 1/7/2013 The purpose of this document is to provide guidance on how to navigate the Burbank School District 111
More informationHealth Indicators Advancing Healthy Aging in Your Community. Database Instructions for Managers
Health Indicators Advancing Healthy Aging in Your Community Database Instructions for Managers Getting to the Database Website You can access the Health Indicators online database in two different ways.
More information2013 EDITION. V-Camp Student. Guide. INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK
V-Camp Student Guide INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK 03 EDITION V-Camp Student Guide Table of Contents Unit : Table of Contents...iii How
More informationLDAP Migration Avnet Self Care
LDAP Migration Avnet Self Care Change Password... 2 Change Forgotten Password Information... 6 Retrieving a Forgotten Password... 11 Tips... 14 Support Desk Contacts... 14 Change Password When you need
More informationRT Support Ticket System
Table of Contents RT Self Service Panel Login... 1 Creating a New Ticket... 1 Reviewing the Ticket... 3 Reading a Thread... 3 Resolving a Ticket... 4 Re-opening a Ticket... 4 Note: At the time of purchase,
More informationBroker Portal Tutorial Broker Portal Basics
Broker Portal Tutorial Broker Portal Basics Create Agent Connect Link Forgotten Password Change Your Broker Portal Password Delegate View Application Status Create Agent Connect Link Log in to your Producer
More informationGUIDEWIRE. Introduction to Using WebMail. macrobatix. Learn how to: august 2008
macrobatix GUIDEWIRE august 2008 Introduction to Using WebMail Learn how to: Manage Your Inbox Compose a Message Activate Spam Filter Modify Spam Settings Check Held Messages *To download the complete
More informationSecureAnywhereTM Web Security Service
SecureAnywhereTM Web Security Service This document provides a general overview of the Webroot SecureAnywhere Web Security Service Partner Management Portal. Webroot Partners such as Managed Service Providers
More informationWeston Public Schools Virtual Desktop Access Instructions
Instructions for connecting to the Weston Schools Virtual Desktop Environment Notes: You will have to have administrator permission on your computer in order to install a VMWare Client application which
More informationReviewing All Applications & Critiques for a Review Meeting
proposalcentral Reviewing All Applications & Critiques for a Review Meeting If you need assistance, contact Customer Service by email at pcsupport@altum.com or by phone at 1-800-875-2562 or phone 703-964-5840
More informationCummins Online Login User Instructions
Cummins Online Login User Instructions 1 Introduction... 2 2 Language selection... 2 3 Password Management... 2 3.1 Cummins Online Login... 2 3.2 Forgot Username... 3 3.3 Forgot Password... 4 3.3.1 Answer
More informationUsing the Help Desk. Logging into Help Desk. Creating a New Help Desk Ticket
powered by Logging into Help Desk 1. Go to http://helpdesk.hslc.org. 2. Login using your username and password. 3. Are you creating a new Help Desk ticket? If yes, see Creating a New Help Desk Ticket.
More informationProject Management Software Getting Started Guide
Project Management Software Getting Started Guide + For additional support e-mail us at support@smalljumps.com call us at 706-395-8400 Contents 1.1 Welcome Email... 3 1.2 Login Screen... 3 2.1 Home Toolbar...
More informationUser Manual for. MANILA IT Resource Center. http://techsupport.manilaconsulting.net
User Manual for MANILA IT Resource Center http://techsupport.manilaconsulting.net January 2010 MANILA IT Resource Center Purpose The purpose of the IT Resource Center is to provide a centralized location
More informationGetting Started With Citrix ShareFile
Guide Getting Started With Citrix ShareFile Learn the basics of your ShareFile account. Plus, get the answers to some of our most frequently asked how-to questions. ShareFile.com Welcome to ShareFile!
More informationTigerTracks Incident Management Customer Guide Revision: 0.2
TigerTracks Incident Management Customer Guide Revision: 0.2 May 14, 2010 Version 0.2 Page 1 of 16 Contents Contents... 2 1.0 TigerTracks Incident Management... 3 1.1 Create an account... 3 1.2 Log into
More informationLogging into LTC Instant Access the First Time
Logging into LTC Instant Access the First Time Access the Instant Access website at: https://mycampus.gotoltc.edu Enter your LTC network username and password. These are the credentials you use to initially
More informationCustomer Relationship Management Software
Customer Relationship Management Software Second CRM Mobile Web App Guide Version 1.2 Table of Contents SECOND CRM MOBILE OVERVIEW... 3 USER LOGIN... 3 LOGIN & NAVIGATION... 5 DASHBOARD... 5 VIEW... 6
More informationWayland Student & Adjunct Email Account Instructions
Wayland Student & Adjunct Email Account Instructions Wayland Baptist University (WBU) provides email accounts to students and adjunct professors. These email accounts are an official form of communication
More informationClient Helpdesk Version 1.0.0. Customer Support Portal Login procedures 1. CAD Services Ltd
CAD Services Limited Client Helpdesk Version 1.0.0 1 Introduction The purpose of the helpdesk is to provide a central location for our Customers to interact with CAD Services Staff to resolve any problems,
More informationFuneral Home Software Instruction Manual
Funeral Home Software Instruction Manual TELESCAN, LLC Introduction INTRODUCTION 1 INSTALLATION & SETUP 2 ACCESSING THE APPLICATION 3 CREATING FUNERAL HOME ACCOUNTS 3 CREATING USERS 4 ENTERING FUNERAL
More informationTSI Support for Autodesk Fabrication Software on Zendesk Help Desk Platform
TSI Support for Autodesk Fabrication Software on Zendesk Help Desk Platform Table of Contents 1 Introducing TSI Support for Autodesk Fabrication Software on Zendesk Platform... 2 2 Initial Zendesk Login...
More informationClient Portal Training
Client Portal Training Signing In 1. Go to http://www.csus.edu/irt/projects and click on Team Dynamix Client or from your browser, go to https://csus.teamdynamix.com 2. Click on SIGN-IN located in the
More informationHelp Desk. A walk through the world of Help Desk
Help Desk A walk through the world of Help Desk Realizing you need help When you realize you need help with your computer, phone, or printer, and your supervisor can not help, please go to http://helpdesk.allegany.edu
More informationCustomer Support Portal
Customer Support Portal Quick Start Guide Copyright 2014 Forward Advantage, Inc. All rights reserved. Contents Introduction... 3 Browser Support... 3 Enabling Access to the Portal... 4 Logging In... 5
More information4H Online Re-Enrollment
4H Online Re-Enrollment This instruction sheet if for returning 4H members only! 1. Navigate to the site ne.4honline.com. You will see changes have been made to the site since last time you logged in.
More informationATS CLIENT PORTAL INTRODUCTION
ATS CLIENT PORTAL INTRODUCTION PREPARED BY: JACOB ROBIDA FOR: LAURA TIDQUIST DATE: 10/22/2014 VERSION: 8 WELCOME Congratulations, and welcome to the ATS Client Portal! This document will help you get familiar
More informationEntering a Case Into the PeopleSoft Helpdesk (CRM) Logging in
Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Open Internet Explorer Logging in Navigate to the district home page: http://www.fortbend.k12.tx.us/ Click on Employee Services Finally, click
More informationOnline Check Stub Enrollment. from Dominion Payroll Services
Online Check Stub Enrollment from Dominion Payroll Services How to Create an Account In order to access the Employee Self-Service portal, you will need to go through a one-time process that allows you
More informationOnline eopf Self-service Feature for Login ID and Password Retrieval for New Users
For Employees Online eopf Self-service Feature for Login ID and Password Retrieval for New Users eopf provides web-based access for Federal personnel to view and print employment documents. Employees are
More informationNEW USER REGISTRATION AND EMAIL VERIFICATION
NEW USER REGISTRATION AND EMAIL VERIFICATION The Children s Treatment (CT) or Residential Treatment (RT) organization must have an assigned Departmental Vendor Number (DVN), a PIN number issued to the
More informationWith the recent renovation of the Britain-Australia Society website, many new features have been implemented, as well as changes to how many existing
With the recent renovation of the Britain-Australia Society website, many new features have been implemented, as well as changes to how many existing features work. In order to help users make the most
More informationEducational Technology Services. Maximizing Student Success through Technology Integration! HelpSTAR Quick Guide. Oklahoma City Public Schools
Educational Technology Services Maximizing Student Success through Technology Integration! HelpSTAR Quick Guide Oklahoma City Public Schools HelpSTAR Help Desk Software Key Points HelpSTAR is one of the
More informationHow do I enroll in the password portal?
The self-serve portal is designed to allow you to change your password and unlock your locked account even if you have forgotten your password. You must enroll for this service to be able to use it. You
More informationWelcome to the Online Training for. the Colorado Medical Assistance Program Web Portal
Welcome to the Online Training for Playback controls are located here should you need to interrupt the demonstration. the Colorado Medical Assistance Program Web Portal Colorado Medical Assistance Program
More informationMini User Guide. Updating your contact details..2. Setting your Security Questions..4. Changing your password..5. Forgotten password...
Mini User Guide Contents: Updating your contact details..2 Setting your Security Questions..4 Changing your password..5 Forgotten password......6 Accessing Virgin Care Webmail..9 Sending an Encrypted Email.....12
More informationContract Management System USER GUIDE. Individual Consultants Company Consultants
Contract Management System USER GUIDE Individual Consultants Company Consultants Contents Introduction to Interface Elements... 1 User Session Management... 2 Registering... 2 Logging in to the site...
More informationInitial Setup of Microsoft Outlook 2011 with IMAP for OS X Lion
Initial Setup of Microsoft Outlook Concept This document describes the procedures for setting up the Microsoft Outlook email client to download messages from Google Mail using Internet Message Access Protocol
More informationUsers Guide to Internet Banking Self Service Enrollment
Users Guide to Internet Banking Self Service Enrollment This document is a guide for customers who wish to use The Bank of Greene County s Self Service Enrollment Utility for Internet Banking The following
More informationOutlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions
HOSTING Administrator Control Panel / Quick Reference Guide Page 1 of 9 Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions Exchange 2010 Outlook Profile Setup Page 2 of 9 Exchange
More informationShaw Industries Self-Service Password Management
Shaw Industries Self-Service Password Management Table of Contents Introduction and Objective... 2 Cannot Use From The Internet Site... 2 Other Passwords May Be Changed... 2 First Log In... 2 Password
More informationMulti-Factor Authentication Job Aide
To start your account configuration and begin using Multi-Factor Authentication, log in to the CCHMC Multi-Factor Authentication User Portal at https://mfa.cchmc.org/multifactorauth. For assistance, please
More informationACT State Testing Online Services Tutorial
ACT State Testing Online Services Tutorial Back-up Test Supervisor Version Released July, 2009 2009 by ACT, Inc., All rights reserved. Back-up Test Supervisor Online Profile Form Introduction The Back-up
More informationRecruitment Management System USER GUIDE
Recruitment Management System USER GUIDE ICIPE Candidates Contents Introduction to Interface Elements... 1 User Session Management... 1 Registering... 1 Logging in to the site... 2 Forgot Username or Password...
More informationYour Archiving Service
It s as simple as 1, 2, 3 This email archiving setup guide provides you with easy to follow instructions on how to setup your new archiving service as well as how to create archiving users and assign archiving
More informationCUSTOMER SUPPORT USER MANUAL. English. 04-06-2013 Version 2.0 FINAL
CUSTOMER SUPPORT USER MANUAL English 04-06-2013 Version 2.0 FINAL 1. Table of contents 1. Table of contents... 2 2. Accessing the customer support system... 3 3. Ticket overview screen... 4 4. Creating
More informationIT HELP Desk Dashboard ManageEngine Service Desk Plus User Guide
Create an Incident When you need to report a failure or problem of your system to the IT help desk team, then send a request to the team. There are different modes of placing a request, such as submitting
More informationIT Service Desk Manual Ver. 2.0. Document Prepared By: IT Department. Page 1 of 12
Document Prepared By: Page 1 of 12 INDEX 1. Introduction. 3 2. Home Page..... 4 2.1 My Request Summary..... 4 2.2 Announcement....... 5 2.3 Submit your Request...... 5 2.4 Report a Problem...... 6 2.5
More informationNew volunteers will need to create a new username and a password to log into the system. This login information will be how you can access online
1 New volunteers will need to create a new username and a password to log into the system. This login information will be how you can access online registration and will be how we track any trainings that
More information